Attachment 1.docx

Attachment 1 Our organization is committed to evaluating success based on the effect we have on our clients. Please help us provide you with more effective services in the future by sharing your feedback with us.

Your participation is greatly appreciated. Thank you for your time.

As you respond, please keep these projects in mind. Ongoing or recently closed projects may not be listed. Please keep those in mind as well.

To better assist you and other clients in the future, we need your feedback to evaluate the effectiveness and impact of the services we provided to your company. Your participation is voluntary and your responses are held entirely in confidence.

This survey is underwritten by the Manufacturing Extension Partnership at the National Institute of Standards and Technology (NIST), which provides funding for local manufacturing extension programs throughout the United States and Puerto Rico. Your comments provide us with important information to judge the quality and usefulness of our services.

This questionnaire contains collection of information requirements subject to the Paperwork Reduction Act (PRA). Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person be subject to penalty for failure to comply with, a collection of information subject to the requirements of the PRA, unless that collection of information displays a currently valid OMB Control Number. The estimated response time for this questionnaire is 8 minutes. The response time includes the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The OMB Control No. is 0693-0021

1. What were the two most important factors for your firm choosing to work with the Center X?

2. In addition to Center X, has your company used any other external resources/providers to address business performance issues over the past 12 months?

1 Yes 2 No 8 Don’t know 9 Refused to answer

3. As you look forward over the next 3 years, what do you see as your company’s three most important strategic challenges?

· Other (specify)__________________________

4 Did the services you received directly lead to an increase in sales at your establishment over the past 12 months?

a. New products or processes?

b. Plant or equipment?

c. Information systems or software?

d. Workforce practices or employee skills?

e. Other areas of business?

10 As a result of the services you received, did your establishment avoid any unnecessary investments or save on any investments in the past 12 months?

11 Based on the benefits that resulted from the services provided, how likely would you be to recommend this MEP Center to other companies, assuming they are not direct competitors?

0 (Not at all Likely) 5 (Very Likely) 10

If you did not give a score of “10” what one thing could the MEP Center have done to improve their score?

12 Do you have any suggestions or comments for the Center?

13 For analytical purposes, we would like to verify who completed this survey.

What is your job title?

What is your name?