SATPC0037062 Tab 04 4 SOW.pdf
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- Attached to
- Service agreement for the JEOL Scanning Electron Microscope Federal contract opportunity
- Solicitation number
- 80NSSC25889055Q
About this file
This document is a Statement of Work (SOW) for a one-year service agreement to maintain six pieces of JEOL scanning electron microscope equipment located at the NASA Glenn Research Center. The SOW specifies that the service agreement must be provided by JEOL USA, the original equipment manufacturer, to maintain the manufacturer's warranty and ensure proper maintenance and repair. The service agreement includes telephone support, unlimited emergency visits, two preventative maintenance visits, only OEM repair parts, one-day response time, a 20% discount on parts, and an account manager. The period of performance is for one year from the date of award. The technical end user is Ray Ross, and the invoice approver is Richard Del Roso. This procurement will be a sole-source contract to JEOL USA under FAR Part 12 and FAR Part 13.
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Text version
STATEMENT OF WORK
JEOL SEM Service Agreement 2025
1. Objective/Requirements
The Service Agreement will encompass six pieces of equipment:
1. JSM-IT700HRLA – Low Vacuum Scanning Electron Microscope – S/N
MP1517000380038
2. MP-94320CS – JEOL Chamber Scope – S/N MP4143005710571
3. EX-74600U4L2Q-IT7 – JEOL JED-2300 DRY SDD EDS Detector, 30mm –
S/N SM7977004430443
4. JIB-19520CCP - Cooling Cross Section Polisher – S/N IB4093003580358
5. MP-04330SNS – Stage Navigation System – S/N MP3558007490749
6. MP-94340BEIW – Backscattered Detector – S/N MP5476007720772
To maintain the manufacturer warranty, only JEOL trained service personnel are permitted to the perform annual maintenance visits or repair this equipment using JEOL OEM parts. Use of any other service company or parts supplier could affect critical operational parameters and would void the manufacturer coverage for defects. Improper maintenance and repair could cause extended down-time with a negative and costly impact to NASA programs.
2. Specifications – for one year Service Contract
• Telephone support
• Unlimited emergency visits
• 2 preventative maintenance visits
• Repair parts – only OEM parts
• Response time – one working day
• 20% discount on all purchase parts
• Account manager
• Repairs performed by a JEOL factory-trained service technician.
• Service coverage should include all parts, labor, and travel expenses for the work to be completed.
3. Period of Performance Date of aware Not to Exceed 1 year
4. Deliver to Location NASA Glenn Research Center 21000 Brookpark Rd MS100-5, Attn: Ray Ross Cleveland, OH 44135
5. Technical End User Ray Ross, 216-433-3240, raymond.c.ross@nasa.gov
6. CS Invoice Approver Richard Del Roso, 216-433-6774, Richard.l.delroso@nasa.gov
File details come from the government source that posted it. Updated .