SATPC0034887 Tab 04 4 SOW.pdf
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- Attached to
- Capture 3D_HW and SW Support Renewal Federal contract opportunity
- Solicitation number
- 80NSSC24868475Q
About this file
This document is a Statement of Work (SOW) for a sole source contract by NASA/NSSC to acquire one year of hardware and software maintenance and support for the ATOS 3D scanning system used at the Marshall Space Flight Center.
The SOW details the scope of the support, which includes hardware maintenance agreements (HMA) and software maintenance agreements (SMA) for the ATOS, TRITOP, and other Capture 3D software and hardware components. The maintenance covers diagnosis, updates, and replacement parts, but excludes upgrades to improve performance or compatibility. Phone support and upgrade incentives are also included. The period of performance is 5/1/2024 to 4/30/2025.
The related federal contract opportunity indicates this will be a sole source award to the incumbent provider, Carl Zeiss Industrial Quality Solutions, under FAR Part 12 and 13 procedures. The government intends to acquire the commercial items and services without competition, but will evaluate any responses received by 5/3/2024 to determine if a competitive procurement is warranted.
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STATEMENT OF WORK
1. Objective/Requirements Marshall Space Flight Center has a requirement for the hardware and software maintenance for the ATOS system listed below,
2. Characteristics, Scope, and Specs
Item Description Qty
H/W & S/W Support
One year of hardware (HMA) and software (SMA) support and updates.
CAPTURE 3D annual support programs provide unlimited customer support with timely communication to a CAPTURE 3D Technician. We offer real-world industry and application knowledge coupled with 24/7 easy access to the web support portal.
1. Hardware Maintenance Agreement (HMA) - provides complimentary hardware diagnosis, OEM replacement parts with ground shipping included, and professional repair facilities. All travel expenses and labor are charged to the client if onsite repair is required. The HMA does not include replacement of parts with new hardware to improve performance or to ensure new software compatibility.
2. Software Maintenance Agreement (SMA) - provides complimentary software diagnosis, instant software updates, and access to cutting edge software upgrades. Major software releases beyond version GOM 2023 are not necessarily included in the SMA.
3. Phone Support – unlimited phone support for an identified person within the client’s organization who has attended training from CAPTURE 3D.
4. Upgrade Incentives - systems that remain on an active HMA and SMA receive the maximum trade-in credit for technology upgrades.
The support is to cover system usage and problem resolution. This support agreement does not cover damage to systems through misuse or neglect. Loaner systems are not provided as part of this contract. CAPTURE 3D is in no way responsible or liable for any losses by the customer due to possible system inoperability
TRITOP DX H/W Hardware support for TRITOP DX - Period of coverage is 5/1/2024 to 4/30/2025. (SN 6104329) 1 Dongle ID - 2-2300907
Photogram Sen... Software Support for Photogrammetry Sensor Driver - Period covering is 5/1/2024 to 4/30/2025.
(Dongle ID 2-2300907)
ZEISS Inspect Software Support for ZEISS INSPECT Optical 3D Pro Line (for ATOS system) - Period covering is 5/1/2024 to 4/30/2025 (Dongle ID 2-2300907)
TRITOP Full Fra.. Hardware support for TRITOP Full Frame - Period of coverage is 5/1/2024 to 4/30/2025 (SN 113013000052) Dongle ID - 2-2652041
ZEISS INSPECT Software Support for ZEISS INSPECT Optical 3D Pro Line (for ATOS system) - Period covering is 5/1/2024 to 4/30/2025 (Dongle ID 2-2652041) Dongle ID - 2-2771913
ATOS Sensor Dr... Software Support for ATOS Sensor Driver - Period covering is 5/1/2024 to 4/30/2025. (Dongle ID 2-2771913) 1
ZEISS INSPECT ... Software Support for ZEISS INSPECT Optical 3D Pro Line (for ATOS system) - Period covering is 5/1/2024 to 4/30/2025 (Dongle ID 2-2771913)
Dongle ID - 1-1126620 Photogram Sen... Software Support for Photogrammetry Sensor Driver - Period covering is 5/1/2024 to 4/30/2025. (Dongle ID 1-
1126620)
ZEISS INSPECT ... Software Support for ZEISS INSPECT Optical 3D Pro Line (for ATOS system) - Period covering is 5/1/2024 to 4/30/2025 (Dongle ID 1-1126620)
ATOS 5 H/W Hardware support for an ATOS 5 and Volumes - Period of coverage is 5/1/2024 to 4/30/2025. (SN 191136) 1 Dongle ID - 3-4858785
ATOS Sensor Dr.. Software Support for ATOS Sensor Driver - Period covering is 5/1/2024 to 4/30/2025 (Dongle ID 3-4858785) 1 ZEISS INSPECT ... Software Support for ZEISS INSPECT Optical 3D Pro Line (for ATOS system) - Period covering is 1
ATOS Q H/W Hardware support on an ATOS Q - Period of coverage is 1/30/2024 to 4/30/2025. (SN 222072) 1 Dongle ID - 3-6570182
ATOS Sensor Dr... Software Support for ATOS Q Sensor Driver - Period covering is 1/30/2024 to 4/30/2025. (Dongle ID 3-6570182) Prorated 15 months
ZEISS INSPECT. Software Support for ZEISS INSPECT Optical 3D Pro Line (for ATOS system) - Period covering is 1/30/2024 to 4/30/2025. (Dongle ID 3-6570182) Prorated 15 months
3. Place of Performance
NASA/Marshall Space Flight Center John Ivester NASA/Marshall Space Flight Center Building 4203, Room 3222 Huntsville, AL 35812
4. Period of Performance
05/01/2024 – 04/30/2025
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