SATPC0031952 Tab 07 SOW_Redacted.pdf

This statement of work outlines requirements for annual harvest and support services for the Orchard and Copia applications. The National Aeronautics and Space Administration Shared Services Center is soliciting these services under solicitation number 80NSSC23840381Q. The selected contractor will be responsible for performing regular harvesting and pruning of application data to maintain performance. In addition, the contractor will provide Silver level support including responding to service tickets and coordinating minor non-emergency changes and upgrades to the applications. The period of performance is one base year with four optional one-year extensions. Pricing will be evaluated for the base year with out-year pricing re-evaluated annually.