SATPC0031838 Tab 04 SOW.pdf

STATEMENT OF WORK

1. Objective/Requirements

Veritas Consulting Services will be used at JSC by the JSC OCIO Storage/Backups team to make changes to the JSC Flex Appliance that is used for backups. Backups currently use 2 physical servers as the master/primary server – those servers are up for obsolescence for EOS on the hardware on the OS. The Flex Appliance allows for the ability to also be used as a primary server. Consulting Services will be used to make this configuration change, which also requires a backups catalog migration since the obsolete physical servers are Windows OS and the Flex Appliance is Linux OS.

2. Characteristics, Scope, and Specs

Part No. Description Quantity

PR Plan Review Complete 1 DR Flex Primary Instance Deployment and Catalog Migration 1 I1 Flex Primary Instance Deployment 1 I2 Catalog Migration 1 OR Operational Review Complete 1

Service Description

The services Veritas has outlined in this Service Description shall provide JSC NASA with a deployment of NetBackup Primary Server on Flex and catalog migration of one NetBackup domain

Functional Requirements:

• Deploy Flex Primary Instance version 10.0 with existing hostname as Source Primary

• Migrate one existing clustered Windows 2012 primary server to a new blank Flex primary server with the existing hostname.

Table 1: Source and Target Environment

Service(s) Required:

Catalog Migration

Source Server:

• Primary Server: TBD

• Operating System: Windows 2012

• NetBackup Version: 10.0

• Clustered: Yes

• Catalog size: 522 GB

• Catalog Compression: No

• Catalog Archiving: No

• Disk on source: No

• Vault: No

• BMR: Yes

• Pre/Post Scripts: No

• MSEO: No

Target Server:

• Primary Server: SAME NAME

• Operating System: Flex OS 2.1.2

• NetBackup Version: 10.0

• Clustered: No

• Catalog Size: 522 GB

• Catalog Compression: No

• Catalog Archiving: No

• Disk on target: No

• Vault: No

• BMR: Yes

• Pre/Post Scripts: No

• MSEO: No

Veritas’ Delivery Approach:

Veritas’ approach is managed through four major phases with corresponding efforts and gates to ensure an inter-lock between functional requirements and anticipated outcome for the scope.

Plan:

• Customer Readiness

• Scope Review

• Change Mgt Policies

• Initial Project Plan

Design:

• Physical Design

• Workflow Design

• Acceptance Criteria

• Commit Project Plan

Implement:

• Install & Config

• Unit & System Test

• Acceptance Test

• Knowledge Transfer

Operationalize:

• Production TurnOver

• As-Built Documentation

• Support Hand Off

• Project Closure

PMI & ITIL Program Management

Phased Delivery Scope: Veritas will lead the phased delivery activity as follows:

Plan:

1. Conduct Engagement Planning Sessions Relative to:

• Identify Stakeholders and Review roles and responsibilities against this Scope of

Services

• Identify communication and escalation plans

• Identify Customer’s change control policies, maintenance & down-time availability, and backup schedules

• Review and validate project pre-requisites against Veritas product hardware/software compatibility

• Identify expected project timeline and create Initial-DRAFT project timeline

PR Deliverable: Stakeholders Review; Communication; Change; Project Planning MILESTONE PR: PLAN REVIEW Complete and ready to begin DESIGN phase

Design:

1. NetBackup Primary Instance Deployment

• Facilitate a discussion focused on the target Primary Server listed in Table 1, including:

• Verify business and technical requirements

• Review Customer’s current corporate document retention policies and/or electronic communications policies

• Discuss downtime requirements and necessary change windows

• Identify any specific concerns or issues that the Customer is aware of in the environment

• Identify any applicable NetBackup EEBs to be installed post Flex instance creation

• Provide the Customer with a list of identified pre-requisites to be completed prior to beginning the Target Primary Server Instance Deployment of the IMPLEMENTATION phase

Deliverable: Provide and review, with the Customer, a list of pre-requisites for proceeding with the NetBackup Primary Server Instance Deployment

2. NetBackup Site Survey for Catalog Migration

• Facilitate a discussion focused on the existing environment(s) listed in Table 1, including:

• Verify business and technical requirements

• Review Customer’s current corporate document retention policies and/or electronic communications policies

• Identify any specific concerns or issues that the Customer is aware of in the environment

• Conduct a NetBackup site survey reviewing of one (1) source server and one (1) target server

• Assist the customer with configuring and performing a catalog backup on the source NetBackup domain

• Provide the Customer with a list of remediation requirements discovered during the NetBackup site survey

• Provide the Customer with a list of identified pre-requisites to be completed prior to beginning the catalog migration of the IMPLEMENTATION phase

• Discuss downtime requirements and necessary change windows

Deliverable: Provide and review, with the Customer, a list of pre-requisites for proceeding with the NetBackup catalog migration

3. Authorization to Proceed with Implementation

Deliverable:

• Sign-Off: All Functional Requirements and Acceptance Criteria Must Be Mutually Agreed by Veritas & Customer

• Sign-Off: All prerequisite tasks must be completed and mutually validated as ready to proceed

• Sign-Off: DR Milestone

MILESTONE DR: DESIGN REVIEW Must Be Completed as GATE to Implementation Phase

IMPLEMENT:

All DESIGN REVIEW MILESTONES MUST BE COMPLETED PRIOR TO

IMPLEMENTATION

• Target Primary Server Instance Deployment If necessary, assist customer with installation of packages to Flex appliance repository Provision a single NetBackup Domain with deployment of new Flex Primary instance

Connect to a single Authentication provider (Active Directory, LDAP or NIS) if applicable

Apply applicable NetBackup EEBs as identified in the Design Phase to the Target Primary Server

Perform functional testing of backup and restores on the Target Primary Server

I1 Deliverable: Instance Deployment of Target Primary server in Table 1

MILESTONE I1: IMPLEMENT phase of Target Primary Server Instance Deployment is complete

• NetBackup Catalog Migration Validate readiness of the infrastructure for catalog migration Initiate NetBackup catalog data transfer once the NetBackup catalog is in a consistent state Perform NetBackup catalog checks on the source and target server’s catalogs and assist Customer in performing a full NetBackup catalog backup on the source server Migrate the NetBackup catalog from the source server to the target server, as indicated in Table 1 Perform functional testing of backup and restores

I2 Deliverable: Migrate source server in Table 1

MILESTONE I2: IMPLEMENT phase of Catalog Migration is complete

OPERATIONALIZE:

All IMPLEMENTATION MILESTONES MUST BE COMPLETE and ACCEPTED

1. Project Close

• Review engagement activities

• Confirm each IMPLEMENT milestone is fully functional as per design Acceptance

Criteria

• Confirm no outstanding requirements or Change Orders

• Provide Customer with a copy of catalog migration post-assessment reports

OR Deliverable: All Milestones complete

MILESTONE OR: OPERATIONALIZE REVIEW Complete

Dependencies:

• All work to be performed remotely at a Veritas approved remote facility during US business hours • Customer shall present documented NetBackup maintenance plans and other planned outages to Veritas project team

• Customer is responsible for the following tasks:

o Perform any database related activities (e.g. PostgreSQL, Oracle, MSSQL DB setup and configuration) o Design, installation, configuration, troubleshooting or optimization of the NetBackup environment beyond the Flex Primary Instance deployment service as defined in this scope o Coordinating resources to assist Veritas with environment access and engagement tasks o Change management process / procedures o Maintain local host files and / or Domain Name Service (“DNS”) o Administration and maintenance of hardware and software resources o Redirect any affected NetBackup OpsCenter/OpsCenter Analytics server, NetBackup media server(s), NetBackup clients, and non-Veritas applications to the new target server o Upgrade NetBackup OpsCenter/OpsCenter Analytics server prior to Target Primary Server Upgrade o Safeguard and update any custom NetBackup pre/post scripts o Update and maintain any scheduler agents and tasks o Disclose any known issues with environments listed in Table 1 o Obtain all required NetBackup licenses o Finalize pre-requisites prior to Veritas beginning the IMPLEMENT phase activities o If catalog archiving is discovered, the customer will be required to unarchive before proceeding with the migration o Responsible for maintaining current product Support & Maintenance agreements for all software and hardware in the NetBackup environments o Administer systems, OS, DNS, user/service accounts, applications, storage, networking, and their change control process

• Test plans are supplemental to customer's testing process / plans

• Implementation needs to be compliant with Veritas Hardware/Software compatibility matrix https://sort.veritas.com/welcome/documentation

• Veritas NetBackup catalog manipulation tools, utilities, and procedures are considered proprietary to Veritas Technologies LLC

• Any activities not listed in the scope of this document are considered out of scope for this project

• Changes to the scope may be made with written change requests agreed upon by Veritas and the Customer

Phase Milestone Description

PLAN PR Plan Review Complete

DESIGN DR Flex Primary Instance Deployment and Catalog Migration

IMPLEMENT

I1 Flex Primary Instance Deployment

I2 Catalog Migration

OPERATIONALIZE OR Operational Review Complete

3. Place of Performance

The Professional Services would be conducted on JSC equipment and while the delivery location will be JSC, technically the activity will be conducted remotely.

4. Period of Performance

30 days ARO