S02 - RFQ-Attachment A - SOW.docx

STATEMENT OF WORK

The contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide preventive maintenance and corrective repair service and software support remotely and on-site for the equipment and systems listed below for the VA San Diego Healthcare System (VASDHS) and as defined in this Statement of Work (SOW).

1. SERVICE/WORK TO BE PERFORMED:

· The contractor shall perform on-site preventive maintenance (PM) inspection on equipment/systems as provided for in the contract. Preventive maintenance will be accomplished in accordance with the Original Equipment Manufacturer (OEM) recommendations. Contractor must use OEM certified parts and service engineer/technicians must be OEM trained and certified on all equipment included in the contract.

· Contractor shall provide software support and updates defined as bug and/or patch fixes, error correction, equipment enhancement or modification to already existing features for the purposes of maintaining current functionality of the equipment.

· Contractor must provide toll free phone support 24 hours a day, seven days a week.

· Unlimited service calls with on-site response within next business day (Monday to Friday 8:00 AM to 4:30 PM excluding holidays).

· Contractor must provide unlimited service calls with on-site response time within 24 hours, next business day, (Monday to Friday 8:00 AM to 4:30 PM excluding holidays); unless otherwise agreed upon by COR or designee Response: The contractor shall consider ALL requests for repairs/services as emergencies unless a statement to the contrary is made by the Contracting Officers’ Representative (COR), Point of Contact (POC) or designee. A competent service representative adequately equipped with tools, test instruments, service manuals and repair parts will arrive at the VASDHS within the designated response time. The service representative may contact VA staff by phone before arrival at the VASDHS. Such contacts, however, will not serve to alter the requirements for arrival on-site except when the request for service is withdrawn by Biomedical Engineering.

· Contractor must offer a dedicated PM and service agreement.

2. PERFORMANCE:

· Period of Performance: 12/01/2020 to 11/30/2021, with four (4) one-year option periods.

· Hours: Normal duty hours are 8:00 a.m. through 4:30 p.m., Monday through Friday, not including federal holidays. Whenever contact with Biomedical Engineering is required outside of normal duty hours, the Utility System Repair Operator (USRO) may be contacted as an alternate. The hospital operator at extension "0" can contact the USRO operator via radio.

· Preventive maintenance will be scheduled with a contact person as assigned by the Contracting Officer’s Representative (COR), Point of Contact (POC) or designee. This PM work must be completed in the month specified during the request unless another date is agreed upon by COR or designee. The Biomedical Engineering Manager can be contacted at (858) 642-3933. For any repairs or service that will be performed during the normal working hours of 8:00 a.m. through 4:30 p.m. the Vendor shall check-in with the Police Service and with the COR before proceeding to the job site. All contractor personnel (without exception) must report to the Engineering Department, Bldg. 1 - room B213, to sign in before any work is performed and return to the same location to sign out and submit documented service report (as described in section DOCUMENTATION) for the service performed.

· Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

· Payment: Payment will be made upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address.

· Waste Removal: The contractor is responsible to remove and properly dispose of all waste related to the services provide on-site at VASDHS.

· Failure to carry out the above procedures will be considered as a failure to document the service visit and will constitute a failure to perform.

· All shipping for parts will be included in the cost of the contract.

3. DOCUMENTATION:

· Service reports will be provided prior to departure from VASDHS for all service activities including preventive maintenance, emergency repair, and safety inspections, and must contain the following information:

a) Date(s) and time period of service.

b) Complete description of equipment serviced including model number and serial number.

c) Complete description of equipment services performed including upgrades, updates and software changes made.

d) Complete list of all materials, parts, or assemblies installed or replaced including serial numbers of parts where applicable.

e) A statement of the complaint that initiated the service call.

f) Total standard labor hours, total overtime/premium hours, and total travel hours expended during the repair.

4. REMOVAL OF EQUIPMENT:

· Whenever possible, all repairs and preventive maintenance will be performed at the VASDHS. When that is not possible, the COR, POC or designee may give approval for service work to be done at another location. All transportation charges will be borne by the contractor.

· VA property may not be removed from the VASDHS prior to execution, and approval of all documents as required by Logistics Service. Computer hard drives and other storage media items may not leave VA property.

· Requirements for service reports for designated equipment not at this location are the same as for work done on-site. Service reports for incoming equipment will be presented for signature at the time of delivery. If equipment is returned via commercial carrier, the service report may be included with the shipment.

5. GOVERNMENT REPAIRS: Government employees will work on contract equipment only with authorization of the contractor or following the failure of the contractor to respond. The government is not obligated to perform any work on contract equipment.

6. PRIOR INSPECTION OF EQUIPMENT: Potential contractors may, at their own expense, inspect equipment covered by this solicitation (ref 52.237-1 SITE VISIT). Arrangements must be made in advance with Biomedical Engineering (see section 2, above).

7. GUARANTEE: The contractor will guarantee workmanship and all parts furnished by the contractor for a period of not less than 90 days.

8. EQUIPMENT:

· EQUIPMENT MODEL: BD FACSLyric SN: Z663518000011

· EQUIPMENT MODEL: BD Universal Loader SN: Z662879000197

· EQUIPMENT MODEL: BD FACSLyric SN: Z663518000012

· EQUIPMENT MODEL: BD Universal Loader SN: Z662879000198

9. PRICING

BASE YEAR (12/01/2020 – 11/30/2021)

TOTAL PRICE

OPTION YEAR #1 (12/01/2021 – 11/30/2022)

TOTAL PRICE

OPTION YEAR #2 (12/01/2022 – 11/30/2023)

TOTAL PRICE

OPTION YEAR #3 (12/01/2023 – 11/30/2024)

TOTAL PRICE

OPTION YEAR #4 (12/01/2024 – 11/30/2025)

TOTAL PRICE