MFR_-_CMTNSP14M005_Redacted.pdf

Memo for Record

RE: CMTNSP14M005

The following paragraphs, IAW FAR Part 8.405-6(b)(2), are provided to document the basis for restricting consideration to an item peculiar to one manufacturer for proposed orders exceeding the micro-purchase threshold, but not exceeding the simplified acquisition threshold.

The nature of this action is to procure a firm fixed price delivery order for continued Customer Interaction Center (CIC) support renewal at Defense Information Systems Network (DISN) Global Support Center (DGSC) through General Services Administration (GSA) Ebuy. The support will be renewed for a 1-year period beginning on July 01, 2014 through June 30, 2015. The estimated value for this renewal is

REDACTED.

The DGSC serves as the single point of contact for service requests related to telecommunications for all agency mission partners 24 hours a day by 365 days a year and utilizes the CIC as its Multi-Media Contact Center software solution for managing and routing customer contacts. The CIC receives and distributes telephone and e-mail contacts from customers and distributes to the DGSC support center analysts for processing.

DISA has invested more than REDACTED in procuring/configuring/deploying the software and an additional REDACTED for Phase IIA implementation to deploy additional features. Active support and professional engineering contracts must be renewed prior to July 01, 2014 in order to avoid possible disruptions in support. If the CIC system software support expires, the system will cease to function and the mission of the DGSC will be degraded with the potential for workload stoppage.

REDACTED

Based on the justification provided by DISA, a determination has been made to award a delivery order for the CIC software support via GSA Ebuy. Based on documentation provided a determination is made that this justification is accurate and complete to the best of my knowledge and belief.

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