RFQ 36C26224Q0869 Software Management and Preventive Maintenance Services.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C26224Q0869 08-14-2024

Anette Doan 562-766-2200 08-27-2024

12PM PDT

36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

X

339112

1000 Employees

N/A

X

36C644

Department of Veterans Affairs Phoenix VA Healthcare System Carl T. Hayden VA Medical Center 650 E. Indian School Road Phoenix AZ 85012

36C262

Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

Department of Veterans Affairs Financial Services Center

Submit invoices electronically to:

www.tungsten-network.com

1-877-489-6135

See CONTINUATION Page

THIS IS A REQUIREMENT TO PROVIDE SOFTWARE MANAGEMENT AND

PREVENTIVE MAINTENANCE SERVICES FOR THE EXISTING ALARIS

INFUSION SYSTEM INSTALLED AT THE PHOENIX VAMC WHILE THE VAMC

DEVELOPS ITS ACQUISITION STRATEGY FOR A REPLACEMENT INFUSION

SYSTEM.

THIS IS A SOLICITATION FOR A FIXED-PRICE CONTRACT.

QUOTES MUST BE VALID FOR AT LEAST 60 DAYS

QUOTES MUST BE SUBMITTED VIA EMAIL TO ANETTE.DOAN@VA.GOV

BY 12:00PM PDT ON AUGUST 27, 2024.

ALL QUESTIONS MUST BE RECEIVED BY 12:00PM PDT ON

AUGUST 20, 2024.

See CONTINUATION Page

X X

X 1

CECIL S. NICHOLS

http://www.tungsten-network.com/ mailto:ANETTE.DOAN@VA.GOV

36C26224Q0869

Table of Contents

SECTION B – CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 STATEMENT OF WORK

B.3 PRICE SCHEDULE

ITEM INFORMATION: BASE YEAR

ITEM INFORMATION: OPTION YEAR 1

ITEM INFORMATION: OPTION YEAR 2

ITEM INFORMATION: OPTION YEAR 3

ITEM INFORMATION: OPTION YEAR 4

B.4 DELIVERY SCHEDULE

SECTION C – CONTRACT CLAUSES

C.1 52.204-23 PROHIBITION ON CONTRACTING FOR HARDWARE, SOFTWARE,

AND SERVICES DEVELOPED OR PROVIDED BY KASPERSKY LAB AND OTHER

COVERED ENTITIES (NOV 2021)

C.2 52.204-27 PROHIBITION ON A BYTEDANCE COVERED APPLICATION (JUN

2023)

C.3 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (DEC 2022)

C.4 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (DEC 2022)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR2000)

C.7 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER—SYSTEM FOR

AWARD MANAGEMENT (OCT 2018)

C.8 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.9 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.10 VAAR 852.212-71 GRAY MARKET AND COUNTERFEIT ITEMS (FEB 2023)

C.11 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.12 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022) 35

SECTION D – CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E – SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.3 52.216-1 TYPE OF CONTRACT (APR 1984)

E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.5 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.7 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

SECTION B – CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C262

Department of Veterans Affairs

Network Contracting Office 22

4811 Airport Plaza Drive, Suite 600

Long Beach CA 90815

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Approved Invoice Per Contract Terms and Conditions

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Submit invoices electronically to:

http://www.tungsten-network.com

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

http://www.tungsten-network.com/

B.2 STATEMENT OF WORK

SOFTWARE MANAGEMENT SERVICES

PERFORMANCE WORK STATEMENT

The purpose of this procurement is to acquire infusion pump software management services (SMS) for use in Phoenix VA Health Care System. The Contractor shall provide all software management services required to maintain and operate the Alaris Infusion System from BD (formerly CareFusion) currently located at the Phoenix VA Health Care System.

BACKGROUND

Software management services for the Alaris Infusion System includes software enhancements to server-based Alaris Infusion System software components; services that include internet, webinar and on-site training and clinical education; support ranging from remote monitoring of the Alaris Systems Manager to technical support for the Alaris Infusion System; and includes collection of data and providing analytics tools and services. Software enhancements do not include software updates or version upgrades to infusion device hardware.

The following components comprise the existing Alaris Infusion System located at the Phoenix VA Health Care System for this requirement.

Table 1. Alaris Infusion System Components

VA Medical Device Nomenclature System (VAMDNS) Category

Model

INFUSION PUMPS: MULTITHERAPY:

SYRINGE

ALARIS SYR MODULE 8110

INFUSION PUMPS: MULTITHERAPY ALARIS PUMP MODULE 8100

INFUSION CONTROLLERS ALARIS PC UNIT 8015

INFUSION PUMPS: ANALGESIC:

PATIENT-CONTROLLED

ALARIS PCA MODULE 8120

MONITORS: PHYSIO: EXHALED CO2:

BEDSIDE/INTRAOP

ALARIS ETCO2 MODULE 8300

NETWORKED SERVERS: MEDICAL Alaris Systems Manager; BD Care Coordination Engine

SOFTWARE: MEDICAL Guardrails Suite MX; Guardrails Editor; CQI Reporter; Alaris System Maintenance

Alaris Infusion System Description. Infusion system modules connect to an infusion controller (PCU).

The PCU connects wirelessly to the VA enterprise network to transmit and receive data to and from the Alaris Systems Manager server. The Alaris Systems Manager resides on a server (virtual or physical) in a VA data center. Users will access the Alaris Systems Manager server to manage system configuration, retrieve pump connectivity data, capture data analytics, and upload infusion drug libraries. Users will also access software applications such as Guardrails Editor and CQI Reporter to manage drug library configuration and analyze reports collected from infusion data. Care Coordination Engines run on another server (virtual or physical) residing in a VA data center that allow for the infusion devices to wirelessly communicate interoperability parameters to the EHR. The Alaris System Maintenance software is utilized during performance of Alaris Infusion System maintenance.

The Contractor shall provide the SMS required under this contract for the following Alaris Infusion System equipment covered under this contract. All services performed shall support compatibility with the current infusion equipment.

Table 2. Supported Alaris Equipment and Software

Facility Name Server/Application Name Operating System/Version

Phoenix VA Health Care System AlarisTM Systems Manager 12.1.2

Phoenix VA Health Care System

AlarisTM System Maintenance 12.1.0

Phoenix VA Health Care System

Guardrails CQI Reporter Viewer 10.17

SCOPE OF WORK

The Contractor shall provide software management services for the Alaris Infusion System server and software components identified in Table 2 above. The services shall be in accordance with the tasks and deliverables as described in this Performance Work Statement (PWS). For those components of the system subject to software updates, the Contractor shall complete all system enhancements and patching with clear communication and preparation. The Contractor shall communicate all enhancements and support activations required to keep the system running effectively to the primary point of contact (POC) or the contracting officer representative (COR). All maintenance and updates shall be scheduled at least three (3) days in advance with the COR.

Information Security Considerations All VA sensitive information shall be protected at all times, in accordance with VA Local site guidelines.

The Contractor shall report any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information to the COR.

a. Any wireless connectivity to the VA network must be compatible with 802.11b/g/n and FIPS 140- 2 compliant.

b. Any remote service support requires a Memorandum of Understanding/Interconnection Security Agreement (MOU/ISA) with the VA.

DELIVERABLES

The Contractor shall perform/provide the following services:

Training

a. The Contractor shall include on-site nursing clinical support training for practice reinforcement that can be used for compliance rounds and hospital best practices.

i. One time during the base year of the contract period and any subsequent option year, the

Contractor must provide one eight (8) hour day of on-site clinical consulting at each facility for every 500 infusion devices installed at that facility. The training must include nursing staff interactions with the devices and recommending improved practices for medication safety. The COR will provide the Contractor with requested training dates for each facility during the base year of the contract and any subsequent option year. The Contractor will work with the COR in good faith to reasonably accommodate the requested training dates.

ii. The Contractor shall provide a written report to each facility for each practice reinforcement visit.

b. The Contractor shall include a workshop with clinical peers to support customer adoption of CQI Reporter software and enhance interpretation skills of CQI data.

i. Workshop shall be for a period of 2 days and hosted by the Contractor Phoenix VA Health Care System once during the base year of the contract and each subsequent option year (annually). The COR will provide the Contractor with requested workshop dates for each facility during the base year of the contract and any subsequent option year. The Contractor will work with the COR in good faith to reasonably accommodate the requested workshop dates.

ii. Workshop shall cover defining and creating a systematic approach to analyzing Guardrails Reporter software alerts and refine drug libraries, dose limits, and clinical advisories to achieve maximum impact for the organization.

c. The Contractor shall provide access to online education. Video content must be made available, upon request, to VA education staff and allowed to be uploaded by the VA to internal learning management systems.

d. The Contractor shall include Suite training sessions with clinical peers to refresh skills on the use of CQI Reporter and Editor training. The training sessions shall be available monthly and can be used as needed.

e. The Contractor shall provide tuition annually for up to two (2) VA representatives to attend the System Data Workshop.

Support

a. The Contractor shall provide phone or email access to highly qualified Pharmacy Consultants and

Clinical Infusion Data Consultants to address customer data set questions and concerns and assist with the interpretation of CQI data. The Contractor shall provide a resolution turnaround time of 48 hours from the initial phone call or email communicating a customer issue.

iii. The Contractor shall provide access to qualified Pharmacy Consultants who hold the RPh credential and have at least 3 years’ experience working with BD Continuous Quality Improvement (CQI) information to make recommendations for improved safety limits on specific pharmaceutical products.

iv. The Contractor shall provide access to Clinical Infusion Data Consultants (formerly CQI Managers) who must have at least 3 years’ experience working with BD CQI information to make recommendations for improved safety limits on specific pharmaceutical products and other data set parameters.

b. The Contractor shall provide live technical telephone support with BD authorized support professionals who are based in the United States. The team must be ready to assist and provide support for equipment covered in this contract Monday-Friday, 5:00am-5:00pm in the local facility time zone, excluding federal holidays.

c. The Contractor shall provide Clinical Infusion Data Consultant data support via phone or email from Monday-Friday, 5:00am-5:00pm in the local facility time zone, excluding federal holidays., for questions related to the use of the software and interpretation, review, and consulting of data.

Data & Analytics

a. The Contractor shall provide real-time monitoring of the Alaris Systems Manager to ensure system uptime, functionality, optimization, and health in accordance with the national MOU/ISA between the Contractor and VA which is made part of this contract and is incorporated by reference herein.

b. The Contractor shall provide concise, actionable information on the hospital’s infusion management practices, without requiring analytical or reporting software installation or in-house technical resources. This includes unlimited access to a web-based portal defined by hospital with benchmarking tools and the ability to view all infusions. The Government can request a quarterly phone call or report with the data analyst to review the findings in this report.

c. The Contractor shall provide benchmarking tools and the ability to view all infusions (not just those outside of prescribed ranges). This information must be web-based and be accessible to an unlimited number of users per hospital. These services would require hosting on a vendor platform but must not contain any sensitive information, in accordance with the national MOU/ISA.

Software Updates & Maintenance If the Contractor releases updates to the applications or server identified in Table 2 to enhance the security or operation of the software, the Contractor shall deliver the enhancement to the Government in machine-readable form with instructions to assist the Government with installing the enhancement. These enhancements will be provided to the Government within 60 days of their issuance or data of first commercial availability, with no additional charge to the Government, for installed instances of the software. As applicable, the Contractor will install updates remotely through the Contractor’s remote access solution. The Contractor shall use commercially reasonable efforts to correct errors in the software that materially affect the functionality of the software.

All labor, time, materials, equipment, travel, service manuals, and supplies necessary to provide the services required under this contract shall be included in the contract price. One time during each annual period, the Contractor will perform one (1) on-site technical service visit for up to eight (8) hours for each 80 PC units to download CQI data and upload the Government’s drug library data set onto the licensed units. The Contractor shall provide telephone support to the Government regarding the operation of and potential errors in the software.

a. The Contractor shall provide enhancements to the Guardrails Suite MX and Guardrails Editor software when commercially available. This includes providing any updates to the Alaris Systems Manager that are required to install the newest version of Suite MX software.

b. The Contractor shall provide Alaris Systems Manager service patch management of the operating system, Systems Manager application, and other software components. The Contractor shall provide rigorous testing before deployment of software patches and updates, including customized patch cycles and notifications options. All software patches and updates shall be provided at no additional cost to the Government. Remote management of the server shall be delivered in accordance with the most current version of the national MOU/ISA between VA and the Contractor.

c. The Contractor shall provide CareFusion Coordination Engine (CCE) service patch management of the operating system, CCE application, and other software components. The Contractor shall provide rigorous testing before deployment of software patches and updates, including customized patch cycles and notifications options. All software patches and updates shall be provided at no additional cost to the Government. Remote management of the server shall be delivered in accordance with the most current version of the national MOU/ISA between VA and the Contractor.

d. The Contractor shall provide remote installation of server system patches, including the operating system, Alaris Systems Manager, and other system components which will be patched regularly.

e. Software update/enhancement installations shall normally be scheduled and performed outside normal business hours, Monday-Friday, 5:00am-5:00pm in the local facility time zone, excluding federal holidays, of coverage at no additional charge to the Government. The COR may approve software installations outside of these hours to meet facility needs.

Unscheduled Maintenance (Emergency Repair Service)

f. The Contractor’s Field Service Engineer (FSE) shall respond via phone call to the COR or his/her designee immediately after receipt of telephoned emergency repair service notification twenty-four

(24) hours per day. If the problem cannot be corrected by phone, the FSE will commence work (on-site or remote desktop response) within two (2) hours after receipt of the notification and will proceed progressively to completion without undue delay. This requirement for response time shall be the same for both service calls during the VA normal business hours and after-hour service calls.

The COR will provide the Contractor with (a) an accurate description of the software error; (b) the steps necessary to reproduce the software error, if available; (c) if required, the data being processed at the time of the software error and associated log files; and (d) the severity of the software error, including the circumstances that lead to the software error. The COR and the Contractor will communicate and mutually agree on the severity level of the software error in writing.

Scheduled Maintenance

g. The Contractor shall perform patches and enhancements to the software components identified in

Table 2 to ensure the Alaris Infusion System equipment and software perform in accordance with the latest OEM maintenance procedures and protocols. Patching shall be provided for all environments: pre-production, production, and training environments. Scheduled software maintenance shall be scheduled at least three (3) days in advance with the COR. An outline of the scheduled software maintenance procedures shall be provided to the COR. The Contractor shall provide and utilize procedures and checklists with worksheet originals indicating work performed, as applicable. This documentation shall be provided to the COR at the completion of the scheduled software maintenance. The Contractor shall provide written description of scheduled software maintenance. This description shall include an itemized list of the procedures performed.

h. Scheduled software maintenance services shall include, but need not be limited to, the following:

i. Reviewing operating system software diagnostics to ensure that the system is operating in accordance with the manufacturer’s specifications.

ii. Performing remedial software maintenance of non-emergent nature

iii. Returning the equipment to the operating condition, per OEM standards

iv. Providing documentation of services performed

i. The Contractor shall perform scheduled maintenance services from Monday-Friday, 5:00am- 5:00pm in the local facility time zone, excluding federal holidays, Monday through Friday. All exceptions to the scheduled software maintenance schedule shall be arranged and approved in advance with the COR.

Periodic Preventive Maintenance for Alaris Infusion Controller and Pump Hardware

j. The Contractor shall be responsible for remediating all hazard/recalls.

k. Preventive maintenance frequency and procedures shall be performed in accordance with the manufacturer’s recommendations. These may include, but are not limited to:

i. Using BD Alaris System Maintenance software to check in, upgrade/repair, diagnose, and calibrate the device.

ii. Performing rate verification and/or calibration

iii. Performing pressure calibration

Documentation & Reports The Contractor shall provide written reports detailing the software management services provided under the contract. The documentation shall include detailed descriptions of the scheduled and unscheduled software maintenance (i.e., emergency software repairs (ESR)) procedures performed, including updates and services required to maintain the software. The ESR shall consist of a separate report for the item(s) covered under this contract. Grouping reports of services performed under this contract with reports of services performed under other contracts on “one” ESR is prohibited. In addition, each ESR shall, at a minimum, document the following data legibly and in complete detail:

a. Contractor information:

i. Name of Contractor

ii. Contract Number

iii. Name of FSE who performed the services

iv. Contractor service ESR number/log number

b. Date and time (starting and ending), software downtime, and hours on-site for service call

c. VA purchase order numbers covering the call

d. Description of problem reported by COR

e. Identification of software to be serviced:

i. Software license and version number

ii. Inventory ID number

iii. Manufacturer name

iv. Device name, model number, and serial number

v. Any other manufacturer identification numbers

f. Itemized description of service performed:

i. Labor and travel

ii. Software patches

iii. Parts (with part numbers)

iv. Location of problem/corrective action

g. Total cost to be billed, if applicable (i.e., service rendered after normal hours of coverage)*

h. Signatures:

i. FSE performing services described

ii. Authorized VA employee who witnessed service described

*Any additional charges for work performed outside the scope of this contract shall be coordinated with the CO (Contracting Officer) and COR before service is initiated.

Payments All invoices shall be submitted monthly in arrears. Invoices shall be properly prepared in accordance with FAR 52.212-4, shall contain sufficient detail, shall match with the service tickets for the work rendered, and shall match the contracting line-item numbers (CLINs). Invoices shall be sent electronically to the VA Financial Services Center for payment processing via their electronic e-Invoice system. At a minimum, invoices shall include the following details:

a. Contract number

b. Purchase order number (Correct purchase order number which will be issued by the Contracting

Officer after the contract is awarded. Invoices without correct purchase order number shall be rejected and returned to the Contractor.)

c. Item(s) covered (to include License numbers)

d. Description of the services rendered

e. Billing period in which the services were rendered

f. Invoice number and date

Competency and Certification of Personnel Servicing Equipment

a. The Contractor shall provide fully qualified FSEs to perform the software maintenance and repair services required under this contract. “Fully qualified” is defined as having successfully completed OEM training required for the software components identified in Table 2 along with any associated equipment.

b. The FSEs shall be authorized by the Contractor to perform the maintenance services. All work shall be performed by fully qualified competent FSEs. Upon request, the Contractor shall provide copies of all OEM training certificates for FSEs showing types of software and equipment and dates of training for all software and equipment identified to be covered. When deemed appropriate, the COR reserves the right to prohibit Contractor personnel from working on VAMC software and equipment.

PERFORMANCE STANDARDS

Table 3. Performance Standards

Deliverable Reference Paragraph

Deliverable Description

Standard Performance Threshold

Method of Surveillance

3.1 Web-based refresher training for infusion data

Provided monthly 90% Monthly surveillance

3.1

One (1) on-site nursing clinical support for practice reinforcement for eight (8) hours for each 500 infusion units

As needed 100% Periodic surveillance of access

3.2

Access to Pharmacy Consultants via phone/email

As needed No more than 1 instance of non-compliance

Periodic surveillance of access

3.2 Live technical

telephone support

As needed during normal business hours

No more than 1 instance of non-compliance

Periodic surveillance of access

3.3

Access to Knowledge Portal by all registered staff

Web-based portal is always accessible 95%

Periodic surveillance of access by CE

3.3 Infusion Analytics

Services

Data Analysts are available quarterly 100% Quarterly surveillance

3.4

One (1) on-site technical service visit for up to eight

(8) hours for each 80 PC units

As needed 100% Periodic surveillance of access

3.4 Guardrails Suite MX Software enhancements

Updates and maintenance are completed when commercially available and reported to the COR

95% Inspection of service report by the COR

3.4 Server patches and

updates

Patch management is completed regularly, documented, and reported to the COR

95% Inspection of service report by the COR

3.4.1 Technical support for Emergency Repair Service

Immediate response with work commencement within two (2) hours of notification by

FSE

100% Inspection of service report by the COR

3.5 Documentation & Reports

All SMS activities are documented and reported to the COR

100% Inspection of report by the

COR

PERFORMANCE PERIOD

The period of performance (POP) shall be for:

9/1/2024 – 8/31/2025

9/1/2025 – 8/31/2026

9/1/2026 – 8/31/2027

9/1/2027 – 8/31/2028

9/1/2028 – 8/31/2029

Normal hours of work are defined as Monday-Friday, 5:00am-5:00pm in the local facility time zone, excluding federal holidays, excluding Federal holidays or as otherwise arranged with the COR.

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five (5) are set by date:

New Year’s Day January 1 Juneteenth National Independence Day June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six (6) are set by a day of the week and month:

Birthday of Martin Luther King, Jr. Third Monday in January Washington’s Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

PLACE OF PERFORMANCE

Tasks under this PWS shall be performed remotely, when possible. The Contractor shall perform on-site work when required. Work may be performed at remote locations other than the Contractor’s facilities. If a problem requiring service cannot be resolved over the phone or remotely, then an authorized Contractor’s representative shall commence work on-site within the designated time identified and will proceed progressively to rectify the problem without undue delay without any additional cost to the Government with prior approval by the COR.

Table 4. Locations of Performance

Facility Name Facility Address POC POC Email

Phoenix VA Health Care System

650 E. Indian School Rd., Phoenix, AZ 85044

Jennifer DeGuzman Jennifer.deguzman@va.gov

REFERENCES

National MOU-ISA – CareFusion, LLC (A Becton Dickinson Subsidiary) (Pyxis, Alaris) mailto:Jennifer.deguzman@va.gov

B.3 PRICE SCHEDULE

ITEM INFORMATION: BASE YEAR

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1.00 YR ___________ ____________

ALARIS MANAGEMENT SYSTEM MAINTENANCE

ALARIS IV PUMP PM

GRAND TOTAL ____________

ITEM INFORMATION: OPTION YEAR 1

ITEM

NUMBER

DESCRIPTION OF

ITEM INFORMATION: OPTION YEAR 2

NUMBER

DESCRIPTION OF

ITEM INFORMATION: OPTION YEAR 3

NUMBER

DESCRIPTION OF

ITEM INFORMATION: OPTION YEAR 4

ITEM

NUMBER

DESCRIPTION OF

B.4 DELIVERY SCHEDULE

NUMBER SHIPPING INFORMATION QUANTITY

DELIVERY

DATE

1.00

1.00

36C26224Q0695

SECTION C – CONTRACT CLAUSES

C.1 52.204-23 PROHIBITION ON CONTRACTING FOR HARDWARE,

SOFTWARE, AND SERVICES DEVELOPED OR PROVIDED BY KASPERSKY

LAB AND OTHER COVERED ENTITIES (NOV 2021)

(a) Definitions. As used in this clause—Covered article means any hardware, software, or service that—

(1) Is developed or provided by a covered entity.

(2) Includes any hardware, software, or service developed or provided in whole or in part by a covered entity; or

(3) Contains components using any hardware or software developed in whole or in part by a covered entity.

Covered entity means—

(1) Kaspersky Lab;

(2) Any successor entity to Kaspersky Lab;

(3) Any entity that controls, is controlled by, or is under common control with Kaspersky Lab; or

(4) Any entity of which Kaspersky Lab has a majority ownership.

(b) Prohibition. Section 1634 of Division A of the National Defense Authorization Act for Fiscal Year 2018 (Pub. L. 115–91) prohibits Government use of any covered article. The Contractor is prohibited from—

(1) Providing any covered article that the Government will use on or after October 1, 2018; and

(2) Using any covered article on or after October 1, 2018, in the development of data or deliverables first produced in the performance of the contract.

(c) Reporting requirement. (1) In the event the Contractor identifies a covered article provided to the Government during contract performance, or the Contractor is notified of such by a subcontractor at any tier or any other source, the Contractor shall report, in writing, to the Contracting Officer or, in the case of the Department of Defense, to the website at https://dibnet.dod.mil. For indefinite delivery contracts, the Contractor shall report to the Contracting Officer for the indefinite delivery contract and the Contracting Officer(s) for any affected order or, in the case of the Department of Defense, identify both the indefinite delivery contract and any affected orders in the report provided at https://dibnet.dod.mil.

(2) The Contractor shall report the following information pursuant to paragraph (c)(1) of this clause:

(i) Within 1 business day from the date of such identification or notification: The contract number; the order number(s), if applicable; supplier name; brand; model number (Original Equipment Manufacturer (OEM) number, manufacturer part number, or wholesaler number); item description; and any readily available information about mitigation actions undertaken or recommended.

https://dibnet.dod.mil/ https://dibnet.dod.mil/

(ii) Within 10 business days of submitting the report pursuant to paragraph (c)(1) of this clause: Any further available information about mitigation actions undertaken or recommended. In addition, the Contractor shall describe the efforts it undertook to prevent use or submission of a covered article, any reasons that led to the use or submission of the covered article, and any additional efforts that will be incorporated to prevent future use or submission of covered articles.

(d) Subcontracts. The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts including subcontracts for the acquisition of commercial products or commercial services.

(End of Clause)

C.2 52.204-27 PROHIBITION ON A BYTEDANCE COVERED APPLICATION

(JUN 2023)

(a) Definitions. As used in this clause—

Covered application means the social networking service TikTok or any successor application or service developed or provided by ByteDance Limited, or an entity owned by ByteDance Limited.

Information technology, as defined in 40 U.S.C. 11101(6)—

(1) Means any equipment or interconnected system or subsystem of equipment, used in the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the executive agency, if the equipment is used by the executive agency directly or is used by a contractor under a contract with the executive agency that requires the use—

(i) Of that equipment; or

(ii) Of that equipment to a significant extent in the performance of a service or the furnishing of a product;

(2) Includes computers, ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer, software, firmware and similar procedures, services (including support services), and related resources; but

(3) Does not include any equipment acquired by a Federal contractor incidental to a Federal contract.

(b) Prohibition. Section 102 of Division R of the Consolidated Appropriations Act, 2023 (Pub. L. 117– 328), the No TikTok on Government Devices Act, and its implementing guidance under Office of Management and Budget (OMB) Memorandum M–23–13, dated February 27, 2023, ‘‘No TikTok on Government Devices’’ Implementation Guidance, collectively prohibit the presence or use of a covered application on executive agency information technology, including certain equipment used by Federal contractors. The Contractor is prohibited from having or using a covered application on any information technology owned or managed by the Government, or on any information technology used or provided by the Contractor under this contract, including equipment provided by the Contractor’s employees;

however, this prohibition does not apply if the Contracting Officer provides written notification to the Contractor that an exception has been granted in accordance with OMB Memorandum M–23–13.

(c) Subcontracts. The Contractor shall insert the substance of this clause, including this paragraph (c), in all subcontracts, including subcontracts for the acquisition of commercial products or commercial services.

(End of Clause)

C.3 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by

EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment. —

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable.

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts;

18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 4701 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form…