RFQ 36C10B21Q0499 FINAL.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 81

36C10B21Q0499

Michelle Policari - Contract Specialist 848-377-5130 09-17-2021 12:00 noon EDT

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X

517311

1500 Employees

N/A

X

See Delivery Schedule

Financial Services Center

PO Box 149971

Austin TX 78714-8971

See CONTINUATION Page

This solicitation is issued for Local Exchange Carrier

(LEC) Services for the Enterprise Guam and Saipan Data

Services

See B.3 Price Schedule

Period of Performance (PoP) is 12 months with four, 12 month option periods to be exercised at the Government's discretion.

Points of Contact:

Michelle Policari, Contract Specialist

848-377-5130, michelle.policari@va.gov

Michael Weckesser, Contracting Officer

848-377-5020 michael.weckesser@va.gov

See CONTINUATION Page x X

Michael Weckesser

Table of Contents

SECTION A.................................................................................. Error! Bookmark not defined.

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS. Error!

Bookmark not defined.

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

B.2 CONTRACT ADMINISTRATION DATA

B.3 PRICE SCHEDULE

B.4 Performance Work Statement

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JUL 2021)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.5 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (OCT 2020)

E.3 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES-

REPRESENTATION (OCT 2020)

E.4 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (FEB 2021)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 52.222-22 PREVIOUS CONTRACTS AND COMPLIANCE REPORTS (FEB 1999) .77

E.7 52.233-2 SERVICE OF PROTEST (SEPT 2006)

E.8 BASIS FOR AWARD

E.9 PROPOSAL SUBMISSION

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or prov ided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the

Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41

U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data

Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the

Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. §

516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted

Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 CONTRACT ADMINISTRATION DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Michael Weckesser, Contracting Officer Michael.Weckesser@va.gov Department of Veterans Affairs Technology Acquisition Center

Eatontown, NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with VAAR Clause 852.232-72, Electronic

Submission of Payment.

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Delivery receipt

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic

Submission of Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.3 PRICE SCHEDULE

Note: Days used below refer to calendar days unless otherwise stated. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government workday after the weekend or holiday.

BASE PERIOD

Period of Performance is 12 months from

Contract Date of Award

LINE ITEM DESCRIPTION QTY UNIT

UNIT

PRICE

TOTAL PRICE

0001 Project Management in accordance with

(IAW) Performance Work Statement (PWS)

Paragraph 5.1, inclusive of its subparagraph.

This Firm Fixed Price (FFP) Contract Line

Item Number (CLIN) includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 and inclusive of its subparagraph for the base period.

The cost of Project Management CLIN 0001 and SLIN0001AA through 0001AB shall be included in and allocated to CLIN 0002.

1 LO NSP NSP

0001AA Kickoff Meetings Minutes IAW PWS

Paragraph 5.1.1

To be delivered electronically to the VA

Contracting Officer’s Representative (COR)

IAW PWS Paragraph 5.1.1

Due five business days after the kickoff meeting.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

0001AB Work Plan and Project Schedule IAW PWS

Paragraph 5.1.1

1 LO NSP NSP

The Work Plan and Project Schedule shall be delivered electronically to the COR IAW

PWS paragraph 5.1.1

Due five business days after the kickoff meeting.

Inspection: Destination

Acceptance: Destination

FOB: Destination

0002 Recurring Data Services IAW PWS

Paragraph 5.2 and its sub-paragraphs 5.2.1 through 5.2.4.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2 and inclusive of its subparagraphs for the base period.

Costs allocated to this CLIN shall be provided from the Price Workbook

(Attachment 0001).

The PoP is 12 months from contract award.

12 MO $ $

0002AA Transition Plan IAW PWS Paragraph 5.2.4

To be delivered electronically to the VA PM, COR, and CS within 30 days after contract award, if applicable.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

0003 Service Level Agreement (SLA) IAW PWS

Paragraph 5.3 inclusive of subparagraphs

5.3.1 through 5.3.2.3

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3 and inclusive of its subparagraphs for the base period.

12 MO NSP NSP

The cost of SLA CLIN 0003 and SLIN

0003AA through 0003AC shall be included in and allocated to CLIN 0002.

The PoP is 12 months from contract award.

0003AA Escalation Process IAW PWS Paragraph

5.3.1

Due 14 days after contract award and to be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

0003AB Customer Support Organization Chart IAW

PWS Paragraph 5.3.1

Due 14 days after contract award and to be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination.

1 LO NSP NSP

0003AC Monthly Help Desk Report IAW PWS

Paragraph 5.3.1

Due 30 days after contract award and to be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

0004 Maintenance Performance IAW PWS

Paragraph 5.4

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4 for the base period.

The cost of Maintenance Performance CLIN

0004 shall be included in and allocated to

CLIN 0002.

0005 Account Records And Reporting IAW PWS

Paragraph 5.5 inclusive of subparagraphs

5.5.1

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5 and inclusive of its subparagraphs 5.5.1 for the base period.

The cost of Account Records And Reporting

CLIN 0005 and SLIN 0005AA through

0005AB shall be included in and allocated to

CLIN 0002.

The PoP is 12 months from contract award

12 MO NSP NSP

0005AA Account Records and Reporting List IAW

PWS Paragraph 5.5

Due 30 days after contract award and to be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

0005AB Continuity of Operations Plan IAW PWS

Paragraph 5.5

Due 30 days after contract award and to be updated on an ad hoc basis as required.

Inspection: Destination

Acceptance: Destination

FOB: Destination

Total Base Period $

OPTION PERIOD 1

This option period may be exercised IAW FAR 52.217-9 Option to Extend the Term of the Contract (MAR 2000).

Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

If exercised, this option period shall commence immediately after expiration of the Base Period.

LINE

ITEM DESCRIPTION QTY UNIT

PRICE

TOTAL PRICE

1001 Project Management IAW PWS Paragraph 5.1, inclusive of its subparagraph.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 and inclusive of its subparagraph for the option period.

The cost of Project Management CLIN 1001 shall be included in and allocated to CLIN 1002.

12 MO NSP NSP

1002 Recurring Data Services IAW PWS Paragraph

5.2 and its sub-paragraphs 5.2.1 through 5.2.4.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2 and inclusive of its subparagraphs for the option period.

Costs allocated to this CLIN shall be provided from the Price Workbook (Attachment 0001).

The PoP is 12 months from contract award.

12 MO $ $

1003 Service Level Agreement (SLA) IAW PWS

Paragraph 5.3 inclusive of subparagraphs 5.3.1 through 5.3.2.3

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3 and inclusive of its subparagraphs for the option period.

The cost of SLA CLIN 1003 and SLIN 1003AA through 1003AC shall be included in and allocated to CLIN 1002.

The PoP is 12 months from contract award

1003AA Escalation Process IAW PWS Paragraph 5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

1003AB Customer Support Organization Chart IAW PWS

Paragraph 5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination.

1 LO NSP NSP

1003AC Monthly Help Desk Report IAW PWS Paragraph

5.3.1

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

1004 Maintenance Performance IAW PWS Paragraph

5.4

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4 for the option period.

The cost of Maintenance Performance CLIN

1004 shall be included in and allocated to CLIN

1005 Account Records And Reporting IAW PWS

Paragraph 5.5 inclusive of subparagraphs 5.5.1

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5 and inclusive of its subparagraphs

5.5.1 for the option period.

The cost of Account Records And Reporting

CLIN 1005 and SLIN 1005AA through 1005AB shall be included in and allocated to CLIN 1002.

The PoP is 12 months from contract award.

1005AA Account Records and Reporting List IAW PWS

Paragraph 5.5

To be updated monthly. .

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

1005AB Continuity of Operations Plan IAW PWS

Paragraph 5.5

To be updated on an ad hoc basis as required.

Inspection: Destination

Acceptance: Destination

FOB: Destination

Total Option Period 1 $

OPTION PERIOD 2

This option period may be exercised IAW FAR 52.217-9 Option to Extend the Term of the Contract (MAR

2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

If exercised, this option period shall commence immediately after expiration of Option Period One (1).

LINE

ITEM DESCRIPTION QTY UNIT

PRICE

TOTAL PRICE

2001 Project Management in accordance with (IAW)

Performance Work Statement (PWS) Paragraph

5.1, inclusive of its subparagraph.

This Firm Fixed Price (FFP) Contract Line Item

Number (CLIN) includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 and inclusive of its subparagraph for the option period.

The cost of Project Management CLIN 2001 shall be included in and allocated to CLIN 2002.

2002 Recurring Data Services IAW PWS Paragraph

5.2 and its sub-paragraphs 5.2.1 through 5.2.4.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2 and inclusive of its subparagraphs for the option period.

Costs allocated to this CLIN shall be provided from the Price Workbook (Attachment 0001).

The PoP is 12 months from date of option exercise.

12 MO $ $

2003 Service Level Agreement (SLA) IAW PWS

Paragraph 5.3 inclusive of subparagraphs 5.3.1 through 5.3.2.3

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3 and inclusive of its subparagraphs for the option period.

The cost of SLA CLIN 2003 and SLIN 2003AA through 2003AC shall be included in and allocated to CLIN 2002.

The PoP is 12 months from date of option exercise.

2003AA Escalation Process IAW PWS Paragraph 5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination

2003AB Customer Support Organization Chart IAW PWS

Paragraph 5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination.

1 LO NSP NSP

2003AC Monthly Help Desk Report IAW PWS Paragraph

5.3.1

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

2004 Maintenance Performance IAW PWS Paragraph

5.4

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4 for the option period.

The cost of Maintenance Performance CLIN

2004 shall be included in and allocated to CLIN

2002.

The PoP is 12 months from date of option exercise.

12 MO NSP NSP

2005 Account Records And Reporting IAW PWS

Paragraph 5.5 inclusive of subparagraphs 5.5.1

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5 and inclusive of its subparagraphs

5.5.1 for the option period.

The cost of Account Records And Reporting

CLIN 2005 and SLIN 2005AA through 2005AB shall be included in and allocated to CLIN 2002.

The PoP is 12 months from date of option exercise

2005AA Account Records and Reporting List IAW PWS

Paragraph 5.5

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

2005AB Continuity of Operations Plan IAW PWS

Paragraph 5.5

To be updated on an ad hoc basis as required.

Inspection: Destination

Acceptance: Destination

FOB: Destination

Total Option Period 2 $

OPTION PERIOD 3

This option period may be exercised IAW FAR 52.217-9 Option to Extend the Term of the Contract (MAR

2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

If exercised, this option period shall commence immediately after expiration of Option Period Two(2).

3001 Project Management in accordance with

(IAW) Performance Work Statement (PWS)

Paragraph 5.1, inclusive of its subparagraph.

This Firm Fixed Price (FFP) Contract Line

Item Number (CLIN) includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 and inclusive of its subparagraph for the option period.

The cost of Project Management CLIN 3001 shall be included in and allocated to CLIN

3002.

3002 Recurring Data Services IAW PWS

Paragraph 5.2 and its sub-paragraphs 5.2.1 through 5.2.4.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2 and inclusive of its subparagraphs for the base period.

Costs allocated to this CLIN shall be provided from the Price Workbook

(Attachment 0001).

The PoP is 12 months from date of option exercise.

12 MO $ $

3003 Service Level Agreement (SLA) IAW PWS

Paragraph 5.3 inclusive of subparagraphs

5.3.1 through 5.3.2.3

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3 and inclusive of its subparagraphs for the option period.

The cost of SLA CLIN 3003 and SLIN

3003AA through 3003AC shall be included in and allocated to CLIN 3002.

The PoP is 12 months from date of option exercise.

12 MO NSP NSP

3003AA Escalation Process IAW PWS Paragraph

5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

3003AB Customer Support Organization Chart IAW

PWS Paragraph 5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination.

3003AC Monthly Help Desk Report IAW PWS

Paragraph 5.3.1

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

3004 Maintenance Performance IAW PWS

Paragraph 5.4

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4 for the option period.

The cost of Maintenance Performance CLIN

3004 shall be included in and allocated to

CLIN 3002.

The PoP is 12 months from date of option exercise.

12 MO NSP NSP

3005 Account Records And Reporting IAW PWS

Paragraph 5.5 inclusive of subparagraphs

5.5.1

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5 and inclusive of its subparagraphs 5.5.1 for the option period.

The cost of Account Records And Reporting

CLIN 3005 and SLIN 3005AA through

3005AB shall be included in and allocated to

CLIN 3002.

The PoP is 12 months from date of option exercise

3005AA Account Records and Reporting List IAW

PWS Paragraph 5.5

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

3005AB Continuity of Operations Plan IAW PWS

Paragraph 5.5

To be updated on an ad hoc basis as required.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

Total Option Period 3 $

OPTION PERIOD 4

This option period may be exercised IAW FAR 52.217-9 Option to Extend the Term of the Contract (MAR

2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

If exercised, this option period shall commence immediately after expiration of Option Period Three(3).

4001 Project Management in accordance with

(IAW) Performance Work Statement (PWS)

Paragraph 5.1, inclusive of its subparagraph.

This Firm Fixed Price (FFP) Contract Line

Item Number (CLIN) includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 and inclusive of its subparagraph for the option period.

The cost of Project Management CLIN 4001 shall be included in and allocated to CLIN

4002.

4002 Recurring Data Services IAW PWS

Paragraph 5.2 and its sub-paragraphs 5.2.1 through 5.2.4.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2 and inclusive of its subparagraphs for the option period.

Costs allocated to this CLIN shall be provided from the Price Workbook

(Attachment 0001).

The PoP is 12 months from date of option exercise.

12 MO $ $

4003 Service Level Agreement (SLA) IAW PWS

Paragraph 5.3 inclusive of subparagraphs

5.3.1 through 5.3.2.3

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3 and inclusive of its subparagraphs for the option period.

The cost of SLA CLIN 4003 and SLIN

4003AA through 4003AC shall be included in and allocated to CLIN 4002.

The PoP is 12 months from date of option exercise

12 MO NSP NSP

4003AA Escalation Process IAW PWS Paragraph

5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

4003AB Customer Support Organization Chart IAW

PWS Paragraph 5.3.1

To be updated within 30 calendar days after any change of contractor key personnel.

Inspection: Destination

Acceptance: Destination

FOB: Destination.

4003AC Monthly Help Desk Report IAW PWS

Paragraph 5.3.1

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

4004 Maintenance Performance IAW PWS

Paragraph 5.4

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4 for the option period.

The cost of Maintenance Performance CLIN

4004 shall be included in and allocated to

CLIN 4002.

The PoP is 12 months from date of option exercise.

12 MO NSP NSP

4005 Account Records And Reporting IAW PWS

Paragraph 5.5 inclusive of subparagraphs

5.5.1

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5 and inclusive of its subparagraphs 5.5.1 for the option period.

The cost Of Account Records And

Reporting CLIN 4005 and SLIN 4005AA through 4005AB shall be included in and allocated to CLIN 4002.

The PoP is 12 months from date of option exercise

4005AA Account Records and Reporting List IAW

PWS Paragraph 5.5

To be updated monthly.

Inspection: Destination

Acceptance: Destination

FOB: Destination

12 EA NSP NSP

4005AB Continuity of Operations Plan IAW PWS

Paragraph 5.5

To be updated on an ad hoc basis as required.

Inspection: Destination

Acceptance: Destination

FOB: Destination

1 LO NSP NSP

Total Option Period 4 $

Total Contract Value (Base and All Options) $

B.4 Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology Service Delivery & Engineering

Local Exchange Carrier Services for the Enterprise Guam and Saipan Data Services

Date: 7/1/2021

PWS Version Number: 1.0

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Development Security and Operations (DevSEC OPS), Solution Delivery (SD), Telecommunications Provisioning Office (TPO) has the overall business and management responsibilities for all VA telephone and data services across the Enterprise. OIT is currently responsible for the management of Information Technology (IT) operational expenses for VA Medical Centers (VAMC), Veteran Outreach Centers, Guam Community Based Outpatient Clinic (CBOC) and other VA facilities throughout the United States (US) and the District of Columbia. Consistent with cost containment initiatives, OI&T will consolidate LEC Data services to all facilities within the area of performance; centralize management of telephone services and reduce telecommunication expenses.

VA OIT DevSecOPS SD TPO requires Ethernet data services to the VA Saipan Outreach Clinic and Guam CBOC from VA Pacific Islands Health Care System (HCS).

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

2. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

3. Office of Management and Budget (OMB ) Circular A-130, “Managing Federal Information as a Strategic Resource,” July 28, 2016

4. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

5. VA Directive 6500, “VA Cybersecurity Program,” January 24, 2019

6. VA Handbook 6500, “Risk Management Framework for VA Information Systems – Tier 3: VA Information Security Program,” March 10, 2015

7. VA Handbook 6500.6, “Contract Security,” March 12, 2010

8. OI&T Process Asset Library (PAL), https://www.va.gov/process/ . Reference

Process Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

9. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

10. VA Directive and Handbook 6513, “Secure External Connections”, October 12, 2017

11. VA Directive 6300, Records and Information Management, September 21,

12. VA Handbook, 6300.1, Records Management Procedures, March 24, 2010

13. NIST SP 800-53 Rev. 4, Security and Privacy Controls for Federal

Information Systems and Organizations, January 22, 2015

14. OMB Memorandum, “Transition to IPv6”, September 28, 2010

15. OMB Memorandum M-06-18, Acquisition of Products and Services for Implementation of HSPD-12, June 30, 2006

16. OMB Memorandum, Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation, May 23, 2008

17. OMB Memorandum M-07-16, Safeguarding Against and Responding to the Breach of Personally Identifiable Information, May 22, 2007

18. Trusted Internet Connections (TIC) Reference Architecture Document, Version 2.2, Federal Interagency Technical Reference Architectures, Department of Homeland Security, June 19, 2017, https://www.dhs.gov/sites/default/files/publications/TIC_Ref_Arch_v2.2_2017 .pdf

19. OMB Memorandum M-08-05, “Implementation of Trusted Internet Connections (TIC), November 20, 2007

3.0 SCOPE OF WORK

The contractor shall provide Metro Ethernet data circuits from (10Mbps to 50Mbps) between the Saipan and Guam VA Community Based Outpatient Clinics (CBOC’s) to the VA Pacific Islands Health Care System located in Honolulu, Hawaii. The Contractor shall provide all labor, management, tools, material, and equipment to perform all requirements.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The base period of performance shall be 12 months. The contract will include four, 12-month option periods, if exercised.

Installation, maintenance, and disconnection of services shall take place between 8:00 AM to 4:30 PM (Local Time), Monday through Friday, excluding Federal Holidays.

Work may be required outside of normal business hours due to system failures and other issues. Maintenance that requires intrusive testing will have to be completed after normal working hours unless the service is not currently functioning. If services will be affected, then Contractor must coordinate with the site POC and be performed after hours.

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, four are set by date:

New Year's Day January 1

Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January

Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.2 PLACE OF PERFORMANCE

The place of performance will be the following locations:

Guam Community Based Outpatient Clinic

498 Chalan Palayso Agana Heights

Guam 96919

Medical Associates of the Pacific

100 Marina Heights Business Park

Saipan MP 96950

Honolulu VAMC 459 Patterson Rd Honolulu HI 96819

4.3 Travel

The Government anticipates travel under this effort to perform the tasks associated with the effort. All required meetings or conferences will be virtual. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government.

5.0 SPECIFIC TASKS AND DELIVERABLES

5.1 Project Management

For successful management and contract surveillance, the following meetings and reviews are required.

5.1.1 KICKOFF MEETINGS

The Contractor shall hold a kickoff meeting within 10 business days after contract award. At a minimum, the Contractor shall present, for review and approval by the

Government, the details of the intended approach, work plan, and project schedule for each effort. Dates, locations (can be virtual), and agenda shall be specified at least five calendar days prior to the meeting. The CO, Contract Specialist (CS), COR, and VA PM shall be invited at a minimum. The Contractor shall produce and distribute the kickoff meeting minutes as well as a Work Plan and Project Schedule, identifying the key discussion points and action items for the effort. The Contractor shall deliver the kickoff meeting minutes to the COR within five business days after the kickoff meeting.

Deliverables:

A. Kickoff Meeting Minutes

B. Work Plan and Project Schedule

5.2 RECURRING DATA SERVICES

5.2.1 SERVICE TYPES AND FEATURES

The Contractor shall not charge for installation of services or features listed in section

5.4. The Contractor shall provide Monthly Recurring Charge (MRC) pricing by State for services 5.4.1.1 through 5.4.1.20. The Contractor shall continue providing the existing service types required for the facilities. The existing services and associated accounts shall be transitioned under this contract NLT 30 days after award of this contract.

Special Construction charges, infrastructure build-out charges, or other one-time charges for the establishment or increase of outside plant to a SDP demarcation point by the Contractor shall not be included in this contract.

Service Types

5.2.1.1 Metro E Service metropolitan-area Ethernet, Ethernet MAN, or metro Ethernet network (MOE) 10Mbps, 50Mbps. Service will be a 10MBps Layer 2 Ethernet Circuit from Saipan CBOC to Honolulu VAMC. Service will be a 50MBps Layer 2 Ethernet Circuit from the Guam CBOC to the Honolulu VAMC.

5.2.2 TELECOMMUNICATION AVAILABILITY

The Contractor shall adhere to all Public Utilities Commission (PUC) Agreements that regulate the area of service. The PUC shall be the primary ombudsman for regulated services. Government LEC services requirements and conditions may be more stringent than PUC regulations and both may apply. All Contractors and their subcontractors must be recognized and regulated by the PUC in the area that the Contractor offers service; prior to being able to provide service to an area under a TO, proof of certification must be furnished to the VA COR Rate and service schedules must comply with both Federal Communications Commission (FCC) and PUC rules.

LEC service providers must have their own facilities in the network fully or in part. Best effort service shall not be accepted. The Government requires telephone service portability and that established telephone numbers be retained.

5.2.3 ESTABLISHMENT OF SERVICES

Requirements for access to VA facilities shall include the following:

Usual working hours at VA facilities are 8:00 AM to 4:30 PM (Local Time) except the Network Operations Center (NOC) which is open 24/7. Access after normal administrative hours shall be coordinated and approved with each site.

The Contractor shall provide telecommunication services that are available 24 hours a day, 7 days a week, 365 days a year for the locations specified in Attachment A (SDP List). Services include all non-recurring charges specific to each facility. Service that is provided under a fixed period service pricing plan may be changed in speed or capacity or may be converted to another service under PWS paragraph 5.4.1, without incurring a discontinuance charge.

The Contractor shall seek permission and schedule via local Point of Contact (POC), who will be identified in the individual TO, to enter the Government facility for the purpose of installing, inspecting or repairing of the facilities, or upon termination of the service, for the purpose of removing Contractor facilities. The Contractor shall notify the COR within one business day if access is not obtained.

5.2.4 TRANSITION PLAN

The Offeror shall provide a Transition Plan for coordinating and executing installation, testing and cutovers at the SDPs, as well as potential change to or updating of accounts or records. . The Transition Plan shall identify roles and responsibilities, estimated times, and any risk mitigation required to transition services in a seamless and timely manner. The Transition Plan shall be delivered within 30 days after Contract award. No transition or cutover shall take place until the VA COR approves the transition plan. Deviations from the VA approved Transition Plan shall be coordinated with the VA COR prior to any work being accomplished in the affected area.

Deliverable:

A. Transition Plan

5.3 SERVICE LEVEL AGREEMENT (SLA)

The Contractor services shall conform to SLA parameters as defined in the following subtasks. This SLA shall apply from the Government Acceptance Date for the Service to the duration of the Service Term. Satellite, cellular, or other radio services shall not be an acceptable solution.

5.3.1 CONTRACTOR CUSTOMER SUPPORT

The Contractor shall use an Escalation Process to resolve customer service issues and provide a single POC for each issue or dispute. The Contractor shall provide the COR an Escalation Process 14 calendar days after base contract award outlining the specific steps taken to resolve customer service issues. The escalation list shall be updated within 30 calendar days after any change of contractor key personnel.

The Contractor shall provide the COR a Customer Support Organization Chart containing employee names, email addresses, and direct phone numbers.

The Contractor shall provide technical Help Desk support. Technical Help Desk support is required 24 hours a day, 7 days a week, and 365 days year. A manned toll-free number shall be designated as the primary help number for VA to call to report a problem and have a Trouble Ticket assigned. Automated answering or ticket automation service shall not be an acceptable solution. The Contractor’s customer service representative shall be in the Continental United States (CONUS) and also be fluent in spoken and written English. A Trouble Ticket is the method used by the Government to advise the Help Desk of a perceived fault, including a service outage or a failure to meet a SLA. A unique Trouble Ticket reference number shall be given to the Government representative and used each time the Government calls in to the Help Desk for any fault update or, if appropriate, to inform the Contractor of restoration of the service.

The Contractor shall provide the COR a monthly report of Help Desk trouble tickets at the completion of each billing cycle. The Help Desk report shall contain all tickets opened during the billing cycle and shall include a list of trouble ticket numbers and the circuits effected, reporting location, time of trouble ticket report, time of service restoration, and description of fault and resolution of fault.

Deliverables:

A. Escalation Process Plan B. Customer Support Organization Chart

C. Monthly Help Desk Report

5.3.2 MEAN TIME TO REPAIR (MTTR)

MTTR is the average time for the Contractor to restore the service during a service outage in a billing month. The SLA for MTTR shall be four hours for outage and 72 hours for service degraded. The Contractor shall provide technical support/resolution during established business hours to assist VA with issues pertaining to the LEC Services in Section 5.4.1. MTTR times begin when the Contractor receives a support request from VA. The Contractor shall respond to VA’s support requests according to the following fault classifications.

5.3.2.1 PRIORITY 1– SERVICE OUTAGE

A service outage is defined as an unscheduled period in which the service is interrupted and unavailable for use by Customer for 60 or more Unavailable Seconds within a 15-minute period. This includes a business impacting function or service is not available such as loss of dial tone, inability to dial 911, or inability to receive a call on the circuit due to service outages. This shall include total loss of service or the service is degraded to the extent where the Government is unable to use it This shall include the inability to receive or transmit data or access critical medical systems due to circuit impairment.

The Contractor shall respond to all service outages within four hours. Notifications shall be provided to VA local POC as identified by TO, every business day via telephone until restored. The fault shall not return for seven calendar days or it shall be considered a continuation of the original service impact.

5.3.2.2 PRIORITY 2– SERVICE DEGRADED

Service Degraded means VA’s workflow is not seriously affected or limited. The Contractor repair technician shall respond to all Service Degraded reports within four hours. Status notifications shall be provided to VA local POC as identified by TO, every business day via telephone until restored. The fault shall not return for 30 calendar days or it shall be considered a continuation of the original fault.

5.3.2.3 EXCLUSIONS

During scheduled maintenance of the LEC Service, the Contractor shall notify VA

COR/PM within three business days of the maintenance window and describe in detail how long and to what level degraded service is to be expected. The Contractor shall obtain approval in advance from the appropriate VA POC as identified by TO before scheduled maintenance occurs. The voice service shall not be considered to be unavailable for any outage that results from any maintenance performed by the Contractor as defined by the following three exceptions:

1. VA is notified at least three business days in advance of outage or service degradation;

2. During the installation period; or

3. Trouble beyond the demarcation point or Network Interface (NI) not caused by the Contractor.

5.4 MAINTENANCE PERFORMANCE

The Contractor shall obtain the approval of the VA Facility Area Manager (AM) or the Telecommunications Manager (TM) prior to starting any work that will cause a service outage (refer to PWS Section 5.3.2.1). The Contractor shall notify the COR and VA Facility AM or TM, if work needs to be performed outside of normal business hours, a minimum of three business days before the work is to begin (except in the case of Trouble Ticket repair) The Contractor shall receive approval from the VA Facility AM or

TM prior to commencement of either intrusive testing or contractor actions which may affect service quality.

The Contractor shall clean up all work areas immediately after completing work in VA facilities, including removal and disposal of defective equipment. The Contractor shall notify VA when any service request, repair, or maintenance is completed. Notification shall be by telephone call or email to the VA local technical contact. The service request, repair, or maintenance is not considered complete until a VA Facility AM or designee confirms that the completion of service is acceptable.

5.5 ACCOUNT RECORDS AND REPORTING

Account records shall be aggregated by delivery service point with an itemized list of service types provided. Customer Service Records (CSR), the price associated with each service, shall be organized by VA parent facility. All data must be in MS Word or MS Excel. The report shall be delivered to the COR or designee by email on or about the same time every month.

A. Account Records and Reporting List

5.5.1 CONTINUITY OF OPERATIONS PLAN (COOP)

The Contractor shall develop a continuity of operations plan and deliver within 30 calendar days after award. This plan shall be updated on an ad hoc basis as required to satisfy the needs of the Government. This shall include:

1. Identification of hazards pertaining to services offered

2. A vulnerability assessment to determine the effects of hazards

3. A disaster recovery plan with an escalation matrix to restore service in x days.

4. Sufficient levels of physical security required to protect against identified threats

5. Sufficient levels of information security required to protect against identified threats

In the event of a disaster, the loss of Ethernet Data services to the VA facilities as identified in location of services, the Contractor shall execute the approved COOP.

A. Continuity of Operations Plan

5.6 OPTION PERIODS

The Contractor shall continue to perform the tasks captured under PWS Sections 5.1-

5.5.

6.0 GENERAL REQUIREMENTS

6.1 ENTERPRISE AND IT FRAMEWORK

6.1.1 VA TECHNICAL REFERENCE MODEL

The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OI&T Technical Reference Model (VA TRM). The VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the Standards Profile and Product List, serves as a technology roadmap and tool for supporting OI&T. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM.

6.1.2 INTERNET PROTOCOL VERSION 6 (IPV6)

The Contractor solution shall support the latest Internet Protocol Version 6 (IPv6) based upon the directives issued by the Office of Management and Budget (OMB) on August 2, 2005 (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/f y2005/m05-22.pdf) and September 28, 2010

(https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/egov_docs/transiti on-to-ipv6.pdf). IPv6 technology, in accordance with the USGv6 Profile, NIST Special Publication (SP) 500-267 (https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication500-267.pdf), the

Technical Infrastructure for USGv6 Adoption (https://www.nist.gov/programs-projects/usgv6-program), and the NIST SP 800 series applicable compliance (https://csrc.nist.gov/publications/sp) shall be included in all IT infrastructures, application designs, application development, operational systems and sub-systems, and their integration. In addition to the above requirements, all devices shall support native IPv6 and/or dual stack (IPv6 / IPv4) connectivity without additional memory or other resources being provided by the Government, so that they can function in a mixed environment. All public/external facing servers and services (e.g. web, email, DNS, ISP services, etc.) shall support native IPv6 and/or dual stack (IPv6/ IPv4) users and all internal infrastructure and applications shall communicate using native IPv6 and/or dual stack (IPv6/ IPv4) operations. Guidance and support of improved methodologies which ensure interoperability with legacy protocol and services in dual stack solutions, in addition to OMB/VA memoranda, can be found at:

https://www.voa.va.gov/documentlistpublic.aspx?NodeID=282.

https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05-22.pdf https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05-22.pdf https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication500-267.pdf https://www.nist.gov/programs-projects/usgv6-program https://www.nist.gov/programs-projects/usgv6-program https://csrc.nist.gov/publications/sp https://www.voa.va.gov/documentlistpublic.aspx?NodeID=282

6.1.3 TRUSTED INTERNET CONNECTION (TIC)

The Contractor solution shall meet the requirements outlined in Office of Management and Budget Memorandum M08-05 mandating Trusted Internet Connections (TIC) (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/f y2008/m08-05.pdf), M08-23 mandating Domain Name System Security (NSSEC) (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/f y2008/m08-23.pdf), and shall comply with the Trusted Internet Connections (TIC) Reference Architecture Document, Version 2.0 https://www.dhs.gov/sites/default/files/publications/TIC_Ref_Arch_v2.2_2017.pdf.

6.1.4 VETERAN FOCUSED INTEGRATION PROCESS (VIP)

The Contractor shall support VA efforts IAW the Veteran Focused Integration Process

(VIP). VIP is a Lean-Agile framework that services the interest of Veterans through the efficient streamlining of activities that occur within the enterprise. The VIP Guide can be found at https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371. The VIP framework creates an environment delivering more frequent releases through a deeper application of Agile practices. In parallel with a single integrated release process, VIP will increase cross-organizational and business stakeholder engagement, provide greater visibility into projects, increase Agile adoption and institute a predictive delivery cadence. VIP is now the single authoritative process that IT projects must follow to ensure development and delivery of IT products

6.1.5 PROCESS ASSET LIBRARY (PAL)

The Contractor shall perform their duties consistent with the processes defined in the OIT Process Asset Library (PAL). The PAL scope includes the full spectrum of OIT functions and activities, such as VIP project management, operations, service delivery, communications, acquisition, and resource management. PAL serves as an authoritative and informative repository of searchable processes, activities or tasks, roles, artifacts, tools and applicable standards and guides to assist the OIT workforce, Government and Contractor personnel. The Contractor shall follow the PAL processes to ensure compliance with policies and regulations and to meet VA quality standards.