RFQ 20Q0005.doc

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19BE2020Q0005

6. SOLICITATION ISSUE DATE

February 25, 2020

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Robert Bunnell BrusselsBids@state.gov

b. TELEPHONE NUMBER(No collect calls)

02/811.4000

8. OFFER DUE DATE/ LOCAL TIME

March 26, 2020 at 16:00PM

9. ISSUED BY CODE

SET ASIDE % FOR:

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SMALL BUSINESS

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WOMEN-OWNED SMALL BUSINESS

U.S. Embassy Procurement Officer

Regentlaan/Boulevard du Régent 27

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HUBZONE SMALL

BUSINESS

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(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

Regentlaaan/Boulevard du Régent 27 1000 Brussels

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SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

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EDWOSB

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8 (A)

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

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SEE SCHEDULE

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

X RFQ FORMCHECKBOX

IFB FORMCHECKBOX

RFP

See 9.

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY U.S. Embassy

Financial Management Center

Regentlaan 27

1000 Brussels

CODE

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17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

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SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

1.

Janitorial Services for a base year and four option years. See attached.

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

Fund cites will be on individual task orders

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

ARE NOT ATTACHED

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27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

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ARE FORMCHECKBOX

ARE NOT ATTACHED

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28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

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29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print) Robert W. Bunnell Contracting Officer 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE

Computer Generated

Prescribed by GSA - FAR (48 CFR) 53.212

TABLE OF CONTENTS

Section 1 - The Schedule

Page

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number 19BE2020Q0005, Prices, Block 23

· Continuation To SF-1449, RFQ Number 19BE2020Q0005 Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment 1 to Description/Specifications/Performance Work Statement, Devices and Maintenance Schedules

· Attachment 2 to Description/Specifications/Performance Work Statement, Windows – Locations and Surface Areas

· Attachment 3 to Description/Specifications/Performance Work Statement, 28 Government Furnished Property

· Attachment 4 to Description/Specifications/Performance Work Statement, 29 Definitions

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed 36 in Part 12

Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not 49 Prescribed in Part 12

Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not 52 Prescribed in Part 12

Section 5 - Representations and Certifications

· Offeror Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR 66

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19BE2020Q0005

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial services, toilet disinfection, air freshening and sanitary services and maintenance/replacement of devices, including furnishing all labor, materials such as but not limited to soap, paper products and sanitary supplies and bins (*), equipment and services, for all office buildings of the U.S. Embassy in Brussels, Belgium and janitorial services for four (4) listed government owned or leased residences located in the Brussels localities. The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter/each for any temporary additional services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in the Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of Euro 1,000 annually. This reflects the contract amount minimum for the base year and each option period for temporary/additional services.

Maximum: The amount of all orders for temporary/additional services shall not exceed Euro 60,000. This reflects the contract maximum for the base year and each option period for temporary/additional services.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are: Sections 1.3 (Base Year) thru Section 1.7 (Option Year 4).

1.2

OFFERS AND PAYMENT IN U.S. DOLLARS

U.S. FIRMS:

- U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

FOREIGN FIRMS:

- Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of a U.S. firm shall submit its prices and receive payment in local currency (EURO).

1.3. Base Year Pricing:

A. Standard Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.2. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.3. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

B. Temporary Additional Services. The unit price (firm-fixed-price) for the Base Year of the contract is:

Additional Standard Cleaning

100 m²

Window Cleaning (*)

(interior and exterior)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

(water & soap)

10 m²

Cleaning of refrigerator (interior)

5 each

Cleaning of the Hoover Francqui conference rooms

100 m²

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

C. Value Added Tax

D. Total Estimated Price for the Base Year 1 (A+B+C)

(*) NOTE: No cost of living adjustments will be applied during the entire duration of this contract.

1.4. First Option Year Pricing:

A. Standard Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.2. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.3. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

B. Temporary Additional Services. The unit price (firm-fixed-price) for the Base Year of the contract is:

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

Cleaning of refrigerator (interior)

5 each

Cleaning of the Hoover Francqui conference rooms

100 m²

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

C. Value Added Tax

D. Total Estimated Price for Option Year 1 (A+B+C)

1.5. Second Option Year Pricing:

A. Standard Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.2. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.3. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

B. Temporary Additional Services. The unit price (firm-fixed-price) for the Base Year of the contract is:

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

Cleaning of refrigerator (interior)

5 each

Cleaning of the Hoover Francqui conference rooms

100 m²

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

C. Value Added Tax

D. Total Estimated Price for Option Year 2 (A+B+C)

1.6. Third Option Year Pricing:

A. Standard Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.2. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.3. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

B. Temporary Additional Services. The unit price (firm-fixed-price) for the Base Year of the contract is:

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

Cleaning of refrigerator (interior)

5 each

Cleaning of the Hoover Francqui conference rooms

100 m²

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

C. Value Added Tax

D. Total Estimated Price for Option Year 3 (A+B+C)

1.7. Fourth Option Year Pricing:

A. Standard Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.2. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

A.3. Standard Off-Site Services. The firm fixed price for the First Option Year of the contract is:

x 12

B. Temporary Additional Services. The unit price (firm-fixed-price) for the Base Year of the contract is:

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

Cleaning of refrigerator (interior)

5 each

Cleaning of the Hoover Francqui conference rooms

100 m²

Additional Standard Cleaning

100 m²

Window Cleaning (*)

100 m²

Shampooing or steam cleaning of carpet

100 m²

Cleaning of blinds

10 m²

C. Value Added Tax

D. Total Estimated Price for Option Year 4 (A+B+C)

1.8. GRAND TOTAL OF BASE AND ALL OPTION YEARS

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL – BASE AND ALL OPTION YEARS

CONTINUATION TO SF-1449,

RFQ NUMBER 19BE2020Q0005

SECTION B - SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this fixed price contract is to obtain janitorial and sanitation services for real property owned or managed by the U.S. Government in Brussels, Belgium. The Contractor shall perform janitorial services in all designated spaces including, but not limited to hallways, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevator cabins, stairways and parking areas. The Contractor shall provide for scheduled maintenance/replacement of a limited number of toilet disinfecting products and air fresheners throughout the premises of real property owned or managed by the U.S. Government in Brussels, Belgium. The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

This contract includes the periodic scheduled maintenance of toilet disinfecting products, sanitary bins and air fresheners in US Government office buildings, as shown in Attachment 1. As of the date of this contract there are a total number of 174 devices included for maintenance, replacement of damaged devices and provides for an increase or decrease of devices at any time during the base year or any of the contract option years.

The contractor shall replenish the Tork Universal Hand towel interfold 2-ply recycled paper towels (or equal) for Xpress Interfold paper dispenser (article 102695) (or equal), Tork Premium Soap Liquid Mild (article 101004) (or equal) for dispense soap liquid (article 102692) (or equal) and toilet neutral12325 2-fold toilet paper (article 101386) (or equal) for twin toilet paper roll dispenser (article 102717) (or equal). The yearly estimated quantities are: 368 packs of 92,000 paper towels, 450 bottles containing 1 liter of soap and 258 boxes of 42 rolls of toilet paper (50m.). The contractor is allowed to deliver non-Tork produced products of an identical quality but consumables must fit in the US Government-owned dispensers or dispensers as approved by the COR. Contractor shall provide a one-time installation of (61) personal sanitary disposal bag wall-holders and (61) BOMA 5L-white plastic step trash cans (ort equal) in each female toilet stall and (66) BOMA Admire Air Freshener dispensers (or equal) in each restroom on all US Embassy premises which will become Government owned property. The contractor shall replenish an indefinite quantity of BOMA Urinal Anti-splash Screen deodorizers (or equal), Personal Disposable Hygiene bags with pull-string and BOMA Admire Air Freshener rechargers (or equal) for appropriate model of dispenser. The contractor is permitted to deliver non-BOMA produced products of an identical quality, but consumables must fit in the US Government-owned dispensers or dispensers as approved by the COR for installation. The yearly estimated minimum quantities are: 611 boxes of Disinfecting urinal, 3,172 boxes of personal sanitary disposal bags, 594 packages of air fresheners charges The Contractor shall furnish all managerial, administrative, direct labor personnel, material and supplies necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes. The contractor shall furnish all labor, tools, equipment; materials; supplies and services, unless otherwise specified herein, required under this contract for stated services within the time periods specified in Section 1. The prices listed below shall include all labor, materials, overhead and profit.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2 Duties and Responsibilities

1.2.1 Certain areas listed in paragraph #3 require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

1.2.2 The Contractor is responsible for all deliveries and movements of consumables and devices. The contractor shall coordinate deliveries, installations and removals at the beginning and end of the contract period or when a hygienic device is no longer required. Removals at the end of the contract are at no additional cost to the US Government. Deliveries are subjectable to the US Government security measures enforced by the COR.

1.2.3 The Contractor shall attend Government required compound security and safety drills, fire and chemical safety trainings and medical cleaning trainings identified by the COR.

1.2.4 The Contractor shall schedule routine cleaning requirements between 0600 – 1800 hours to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed daily. The contractor agrees to provide full names and vehicle identification for its personnel when scheduling after hours work for the purpose of access control.

1.2.5 The Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine and approve the schedules presented which meet the needs of each individual facility.

1.2.6 Temporary Additional Services are services that are defined as occasional cleaning services for specific tasks and table/chair arrangements according to fixed conference formations. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed. This work shall be performed by the contractor’s employees and shall not be subcontracted. The COR may require the Contractor to provide temporary or emergency additional services with 24-hour advance notice. Emergency is defined as an accident that could result in bodily or property harm/damage.

1.2.7 The Contractor shall include in its next regular invoice details of temporary additional services performed in the previous month. The COR will provide a Purchase Requisition number to the Contractor, that the contractor will include in its invoice.

1.2.8 Contractor will provide to the COR, a report of consumable quantities used each year, updates to all local waste and recycling regulations or labor laws that may impact the contract no later than the end of each contract option year.

1.2.9 The Contractor shall ensure that all recyclable material located in Government-owned recycle bins, located throughout the buildings, are collected and placed in the appropriate central recycling containers for the local community collection service. Contractors shall provide and replace appropriate colored bags in recycle bins.

1.3 Types of Services Office buildings and offsite Annexes shall be cleaned at no less than LEVEL 3, described in

Paragraph 11.4.1 Quality Control: Standard Levels of Custodial Expectations Level 3. Cleaning and dusting necessary for health and comfort of office building users and visitors. Ambassador’s Suites and Medical Unit shall be cleaned at no less than LEVEL 1, as detailed in Paragraph 11.4.1. Quality Control:

Standard Levels of Custodial Expectations Level 3.

1.3.1 Office Buildings

STANDARD SERVICES shall include the following work:

1.3.1.1 Daily Cleaning Requirements shall consist of:

1.3.1.1.a. Sweeping all floor areas including damp mopping of areas such as tile, linoleum, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency will be more than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water. The contractor shall post floor-mounted safety signage prior to wetting floor surfaces. Signage must remain in place until floors are completely dry.

1.3.1.1.b Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, lamps and other common things found in an office environment, excluding computers and monitors. All furniture shall be free of dust, dirt, sticky substances in responsible areas with the exception of computer monitors and TV screens.

1.3.1.1.c. Vacuuming all rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position. Spot cleaning of soiled carpet areas and rugs shall be done on an as-needed basis as determined by the COR or escort.

1.3.1.1.d Thorough cleaning of toilets, bathrooms, hygienic devices, mirrors, and shower facilities, using suitable non-abrasive disinfectant cleaners. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap in all bathrooms. Restroom hygienic devices shall be checked daily and replenished with approved hygienic supplies in accordance with Attachment 1: Devices and Maintenance Schedule.

1.3.1.1.e Emptying all wastepaper baskets, exterior (outside) ashtrays and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located.

1.3.1.1.f Cleaning of glasses, cups, and silverware and coffee services in the Ambassadors’ office areas. The Contractor shall clean the items in hot soapy water and rinse, dry and polish so that a presentable appearance is maintained. Kitchenette sinks, cabinets, microwaves, and refrigerators will be surface cleaned only in all locations listed in Attachment 1. Locations for Office Building Custodial Services.

1.3.1.1.g Removing any grease marks or fingerprints from walls, doors, door frames, radiators, windows and window frames, glass desk protectors, reception booths and partitions.

1.3.1.1.h Removing trash to designated area as directed by the COR and keeping trash area in a reasonably clean condition.

1.3.1.1.i For all designated recyclable bin locations, replace the black trash and the colored recycling bags in bins. Remove shredder machines refuges. Remove bags and appropriately dispose of daily.

1.3.1.1.j During winter periods, the area in front of the building entrance doors, Ambassador’s Residence and sidewalks, shall be kept free from snow and ice. This work includes but is not limited to shoveling snow and the application of rock salt to keep the sidewalks free from ice and snow (salt, salt-spreader and snow shovels will be provided by the Embassy as GFPs).

1.3.1.1.k Emptying and cleaning of all wastebaskets and ashtrays, as well as collecting paper, cigarette butts and all other debris/discarded trash from the area within the security perimeter.

1.3.1.1.l Dusting tops of tall furniture, tips of picture frames and areas not covered in daily dusting.

1.3.1.1.m Brushing/vacuuming of warehouse areas (floor).

1.3.1.2 Periodic Cleaning Requirements shall consist of:

1.3.1.2.a Twice per week: Cleaning of the entire Zinnerstraat/Rue Zinner and pavement of Regentlaan/Boulevard du Regent between Nos. 25 and 27. Cleaning includes but is not limited to removal of leaves and debris.

1.3.1.3 Bi-Weekly Cleaning Requirements shall consist of:

1.3.1.3.a Spot cleaning baseboards and walls and pot waxing and polishing floors as needed.

1.3.1.4 Monthly Cleaning Requirements shall consist of:

1.3.1.4.a Polishing all brass and stainless-steel surfaces, such as door, window handles and frames, plaques, ornamental attachments, safety railings, etc.

1.3.1.4.b Cleaning of parquet floors with water and gentle soap; interior deep cleaning of all kitchenette microwaves. Unsanitary conditions notes shall be immediately reported to the COR.

1.3.1.4.c Full cleaning of emergency exit/stairways. Carpets will be vacuumed: floor tiles and/or concrete floor will be cleaned with water and soap.

1.3.1.4.d Cleaning of both sides of all security glass surfaces in the entrance lobbies, paying special attention to the interior special laminated surfaces. No harsh chemicals to be used. Consult with the COR in case of concerns.

1.3.1.4.e Maintenance or replacement of the disinfecting toilet devices.

1.3.1.4.f Maintenance or replacement of the air fresheners every 4 weeks.

1.3.1.5 Bi-monthly Cleaning Requirements shall consist of:

1.3.1.5.a Sweeping Brush of parking area floors in the Chancery, USEU and JAS Buildings.

1.3.1.5.b Cleaning of balconies (front and back); cleaning to be performed with water and soap, and high-pressure water if needed.

1.3.1.6 Semi-Annual Cleaning Requirements shall consist of:

1.3.1.6.a Stripping wax coats, spot checking sealer coats, and completely reapplying wax coating.

1.3.1.6.b Shampooing by hot water extraction of carpets in all areas. Dusting windowsills and blinds.

1.3.1.6.c Contractor shall wash both sides of the window blinds. Blinds that are not operating properly shall be reported to the COR.

1.3.1.7 Annual Cleaning Requirements shall consist of:

1.3.1.7.a Annual Cleaning of windows (interior and exterior). The exterior cleaning will be completed ground floor windows and from inside the buildings where applicable. Exterior windows not accessible from inside the buildings will be completed by a 70m crane with a 2-person cage included for Government owned buildings only.

1.3.2 Residential Buildings

1.3.2.1 Daily Cleaning Requirements shall consist of:

1.3.2.1.a Sweeping all floor areas including damp mopping of areas such as tile, linoleum, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floors and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water. The contractor shall post floor-mounted safety signage prior to wetting floor surfaces.

1.3.2.1.b Dusting and cleaning all furniture including desks, chairs, credenzas, table surfaces, telephone, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, lamps and other common things found in office and home environment, excluding computer equipment and monitors. All furniture shall be free of dust, dirt, and sticky surfaces and areas. The dusting of personal items of the occupant are excluded from this contract.

1.3.2.1.c Vacuuming all rugs and carpets, runners and carpet protectors so that they are free from dust, dirt mud, etc. When completed, the area shall be free of all litter, lint, loose soil and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position. Spot cleaning of soiled carpet areas and rugs shall be kept free of traffic dirt and spills.

1.3.2.1.d Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold and smudges. The COR will determine the suitability of non-abrasive cleaners and disinfectants.

1.3.2.1.e All rooms shall be put into order and made tidy to ensure the rooms are returned to a clean and unused state. Linen shall be supplied by the Residential Assistant. Laundry supplies and the washing of the laundry is excluded under the terms of this contract.

1.3.2.1.f Emptying all wastepaper baskets, exterior (outside) ashtrays and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located.

1.3.2.1.g Kitchen cleaning shall consist of surface cleaning, both vertical and horizontal surfaces, e.g. kitchen counters, tables, chairs, cabinets, appliances and microwaves. Used dishes, cups, silverware, and used coffee services in the residence shall be returned to the kitchen and washed. Dishes shall be washed often in one workday to keep the kitchen clear of dirty dishes.

1.3.2.1.h Removing any grease marks or fingerprints from walls, doors, doorframes, radiators, windows and window frames, glass desk protectors, reception booths and partitions. Removing trash to designated area as directed by the Residence Assistant and keeping trash area in a clean condition. Trash shall be removed to the trash area several times a day to ensure no buildup of trash in the facility.

1.3.2.1.i For all designated recyclable bin locations; replace the black trash and the colored recycling bags in bin. Remove shredder machine refuges. Remove bags and dispose of on a daily basis 1.3.2.2 Weekly Residential Cleaning Requirements shall consist of:

1.3.2.2.a Windowsills and blinds shall be cleaned weekly to ensure they are routinely kept free of dust, dirt or grime.

1.3.2.2.b Cleaning of both sides of all glass surfaces of furniture and doors, entrance lobbies and guards’ station at each residence, paying special attention to the interior special laminated surfaces. No harsh chemicals to be used.

1.3.2.2.c Spot cleaning baseboards and walls to ensure a consistent and evenly clean appearance.

1.3.2.2.d Garage floors shall be swept and cleaned with a wet mop once a week to remove debris, grease and mud, leaving the floor with an evenly clean appearance.

1.3.2.3 Bi-Weekly Residential Cleaning Requirements shall consist of:

1.3.2.3.a Spot waxing and polishing floors every two weeks to remove smudges and scuff marks leaving the floor to an evenly clean appearance.

1.3.2.3.b Full cleaning of emergency exit/stairways. Carpets will be vacuumed: floor tiles and/or concrete floor shall be cleaned with water and soap.

1.3.2.4 Bi-Monthly Residential Cleaning Requirements shall consist of:

1.3.2.4.a Cleaning of balconies and terrace furniture (front and back); cleaning shall be performed with water and soap and high pressure every two months to ensure the removal of dirt, mildew and pollen, leaving the terrace in an evenly clean appearance.

1.3.2.5 Semi-Annual Residential Cleaning Requirements shall consist of:

1.3.2.5.a Shampooing by hot water extraction of carpets in all areas.

1.3.2.5.b Cleaning of windows interior and exterior; not all windows can be cleaned from the inside. Ladders and fall protection shall be used for windows inaccessible from the interior.

2. MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall always be responsible for on-site supervision of the Contractor’s work force. This supervisor shall be the main point of communication for the Contractor and shall be the point of contact with COR. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision duties only as her or his sole position function without exceptions.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services to the same standard and completion schedule without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR.

These visits shall be surprise inspections to those working on the contract.

2.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

3.0 LOCATIONS FOR JANITORIAL SERVICES

3.1 LOCATIONS FOR JANITORIAL SERVICES - OFFICE BUILDINGS

All standard services are to be delivered on regular Embassy working days.

Joint Administrative Building (JAS) B019

1000 Brussels

U.S. Mission to the E.U. B049

Garden Area

U.S. Embassy (Chancery) B001

Regent 28 B044

Regent 40 B052

Warehouse (JLSC Building) B050

1930 Zaventem

Area within the security perimeter (Sidewalks and street in front of JAS, USEU, Chancery and the Ambassador’s Residence

3.2 LOCATIONS FOR JANITORIAL SERVICES – RESIDENTIAL BUILDINGS

All full-time (7.5 hour) standard cleaning services will be delivered only during Embassy workdays of Monday, Wednesday and Friday from between the hours of 0800 –1700 at the following locations, never to exceed a 37.5 hours per work week.*

(per month)

USNATO, CMR

3080 Tervuren

USEU, CMR

1180 Uccle

USNATO, DCR

1950 Kraainem

USEU, DCR

1140 Brussels

4. PERSONNEL

4.1 General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2.

Standard of Conduct.

4.2.1 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

4.2.2 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.3 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.4 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.5 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

4.2.5.1 falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

4.2.5.2 unauthorized use of Government property, theft, vandalism, or immoral conduct;

4.2.5.3 unethical or improper use of official authority or credentials; security violations; or, organizing or participating in gambling in any form.

4.2.6 Key Control.

4.2.6.1 The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract.

4.2.6.2 The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract.

4.2.6.3 If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3. Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4. Personnel Security

After award of the contract, the Contractor shall provide the following list of data of who will be working under the contract and a Letter of Good Conduct from each employees’ commune. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take up to 120 days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Number of identity card

The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

5.0

MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary janitorial supplies and equipment, including, but not limited to; cleaning carts and vacuums, mops and brooms, dust rags, detergents, cleaners, toilet brushes, safety signage, etc. to perform the work identified in this contract.

6.0

GOVERNMENT FURNISHED PROPERTY (GFC)

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Attachment 3 – Government Furnished Property). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7.

INSURANCE

7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts stipulated by the Belgian Government (i.e. 3.25% of the gross salary).

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

7.3 Bodily Injury, Statutory as required by Belgian Law.

7.4 Property Damage: The contractor shall maintain insurance for property damages in accordance with the Belgian Law during the entire performance period under this contract.

7.5 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

7.6 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

7.7 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to any property of the Contractor, its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.8 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.9 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

7.10 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

8.0

LAWS AND REGULATIONS

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

8.2 The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

9.0

TRANSITION PLAN

Within 10 days after contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

10.

DELIVERABLES

The following items shall be delivered as define below under this contract:

11. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective surveillance method to promote effective contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Services

Performs all janitorial services set forth in the performance work statement (SOW) Delivery

Deliver the items and its quantities as listed in The Schedule

1.0 thru 10.0

All required services are performed and not more than two (2) customer complaint is received per month

Services

Performs all installations, replacements and maintenance of disinfecting toilet devices, sanitary bins and air fresheners services as set forth in the performance work statement (PWS) Delivery Deliver the items and its quantities as listed in The Schedule

1.0 thru 10.0

All required services are performed and not more than two (2) customer complaints are received per year.

Installation, rental and maintenance of disinfecting toilet devices, sanitary bins and air fresheners are performed within scheduled time frames as shown in Attachment A.

11.1

SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.2

STANDARD. The performance standard is that the Government receives no more than two (2) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

11.3

PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless…