RFP_W912HZ23R0002.pdf

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until 03:30 PM local t ime 02 Dec 2022

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Trineciya.C.Martin@usace.army .mil

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 78

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W912HZ 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 1 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

TRINECIYA C MARTIN 601-634-3063

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 3

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

4 - 14 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

16 X K REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 17 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 18-19 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

20 - 31

PART II - CO NTRACT CLAUSES

ERDC CONTRACTING OFFICE

3909 HALLS FERRY ROAD

VICKSBURG MS 39180-6199

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

14 Nov 2022

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W912HZ23R0002

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job $1.00 $41,500,000.00

Labor

FFP

The Contractor shall perform computer facilities management services in accordance with Section C, all applicable attachments, and the fully loaded labor rates in Section B. Specific requirements will be identified through the Performance Work Statement (PWS) which will be included in each individual task order.

FOB: Destination

PSC CD: DB02

NET AMT $41,500,000.00

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 Job $4,250,000.00

Other Direct Cost (ODCs)

COST

The Contractor shall execute all requirements for authorized other direct costs (ODCs) in accordance with Section C and all applicable attachments. Specific requirements will be identified through the Performance Work Statement (PWS) which will be included in each individual task order.

FOB: Destination

PSC CD: DB02

ESTIMATED COST $4,250,000.00

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0003 Job

Travel

COST

Travel must be authorized by the Contracting Officer's Representative (COR) and be in conformance with the contract requirements (See travel as required by the Performance Work Statement). Contractor travel required in the performance of computer facilities management services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all contractor travel.

FOB: Destination

PSC CD: DB02

$4,000,000.00

ESTIMATED COST $4,000,000.00

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0004 1 Job NSP

Service Contract Reporting

FFP

The Contractor shall provide all required Service Contract Reporting in accordance with Section H. Specific requirements will be identified through the Performance Work Statement to be included in each Task Order.

FOB: Destination

PSC CD: DB02

DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND ORDER VALUE

The minimum quantity and order value for each Delivery/Task Order issued shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for each Delivery/Task Order issued shall not exceed the maximum quantity and order value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

AMOUNT

49,750,000 $49,750,000.00

CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE

The minimum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not exceed the maximum quantity and order value stated in the following table.

CLIN

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

AMOUNT

0001 $ 41,500,000.00 $41,500,000.00

0002 $ 4,250,000.00

0003 $ 4,000,000.00

Note: The values in Section B will be set and entered by the government. The contractor is not required to enter any values in Section B.

$ 4,250,000.00

$ 4,000,000.00 NSP

Section C - Descriptions and Specifications

Performance Work Statement (PWS) Engineer Research and Development Center

Information Technology Laboratory Information Technology Services

1. Overview The U.S. Army Corps of Engineers (USACE) Engineer Research and Development Center (ERDC) helps solve our Nation’s most challenging problems in civil and military engineering, geospatial sciences, water resources, and environmental sciences for the Army, Department of Defense, civilian agencies, and our Nation’s public good.

ERDC consist of seven laboratories at four main geographical sites located in Champaign, IL; Hanover, NH;

Alexandria, VA; and Vicksburg, MS. The ERDC Information Technology Laboratory (ITL) is responsible for building, staffing and maintaining the computer communications networks in support of the Research & Development activities of ERDC. The ERDC ITL provides advanced Scientific and Technology-centric computing environments supporting the broad Information Technology needs of ERDC researchers to include support of non-standard platforms, Testing & Evaluation (T&E), evaluating commercial off-the-shelf software, and T&E seamless connectivity to high performance computing and ability to adapt to changing technologies. Additionally, the ITL is responsible for providing policy, strategic direction, and leadership in Information Technology (IT), information security, information resources management, information services, and information science and all business-related aspects used in the support of the ERDC researcher and scientist. The ERDC ITL requires computer facilities management services for its mission-critical activities.

2. General Requirements

This section describes the general requirements the contractor needs to accomplish. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification and remediation of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact onsite at the ERDC in Vicksburg location to serve as the liaison between the Government and Contractor personnel assigned to support daily operations under executed task orders. The contractor shall assign work effort and maintain proper and accurate timekeeping records of personnel assigned to work on the requirement. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

2.4 Personnel Administration

The contractor shall provide experienced and qualified personnel with all the skills necessary to perform the work identified. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. All contractor personnel shall be able to read, write, speak, and understand English, shall possess good written and verbal communications skills, and shall have sufficient knowledge of proper English grammar, spelling, capitalization, and punctuation rules to identify errors and make corrections. The contractor shall make necessary travel arrangements for employees. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

Conflict of Interest. Neither the contractor nor its on-site employees shall utilize their knowledge of access to information, sensitive or otherwise, for individual or company gain.

2.5 Employee Conduct

The contractor’s employees shall observe and comply with all applicable departmental and agency regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, etc.). The contractor shall ensure that all contractor employees represent a professional appearance at all times, and that their conduct does not reflect discredit on the United States Government. When contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such.

The badges at a minimum must have the employee name and word "contractor” displayed. Ideally, the company name will appear on the badge. Additionally, not withstanding any other provisions in the PWS, the contractor shall identify themselves as a contractor in meetings, telephone conversations, all written communications and work situations so that their actions cannot be construed as acts of a Government official. The contractor shall take no actions that bind the government to a final decision or results in the exercise of governmental discretion.

The Government may, at its sole discretion, direct the contractor to remove any contractor employee from Government facilities for misconduct or security reasons. Such removal does not relieve the contractor of the responsibility to provide sufficient qualified personnel for adequate and timely service. The Contracting Officer will provide the contractor with an immediate rationale for removal of contractor employee.

2.6 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

In addition to the requirements of this PWS, some tasks may require personnel to have and maintain specialized Licenses and Certifications to perform the work and will be identified at the task order level. Various required training, qualifications, licenses, security clearances, or certifications must be obtained prior to commencement of work at Contractor(s) expense and will be identified at the task order level.

Potential certifications/clearance requirements at the task order level may include, but are not limited to: Information Assurance Awareness Training, Cyber Security Fundamentals Training, DoD approved 8570 Baseline certifications.

2.7 Government Furnished Materials

Government furnished materials will be specified in each Task Order. Unless otherwise indicated in a particular task order, the Government will provide all facilities, utilities, equipment and materials necessary to accomplish the work for "on-site” employees to include:

Desk Chair Access to copy machine Desktop computer (PC) with access to printer Government furnished computers may be hand-receipted to the Contractor. The liability for the repair of damaged Government property shall be subject to the terms of the "Government Property” clause. When Government property is furnished to the Contractor, a Government property control receipt will be completed and signed by the

Contractor. The property control receipt will indicate the assigned location for use of the property by the Contractor.

A copy of the property control receipt will be furnished to the Contractor. Upon return of the Government property to the Government, the Government property control receipt will be completed indicating the return of the property by the Contractor. A copy of the returned property control receipt will be furnished to the Contractor. All Government property furnished to the Contractor shall be accomplished in accordance with this procedure. The Contractor shall establish a property control system for the use, control, protection, and preservation of Government property assigned to the Contractor.

Cell Phone may be provided as GFE if determined necessary by the COR

2.8 Clearance

The highest clearance level for this requirement is Top Secret (TS). Security requirements and Contractor access to classified information shall be as specified in the DD Form 254. It is estimated that 10% of the work will require Secret clearance and 2% of the work will require Top Secret clearance.

2.9 AT/OPSEC Requirements

AT Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

Access and General Protection/Security Policy and Procedures. All contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

For contractors requiring Common Access Card (CAC). The contractor and all sub-contractors’ employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors who do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something). The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training."

Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter in accordance with personnel security standards listed in AR 25-2 (Information Assurance), an appropriate background investigation will be conducted prior to accessing the government information systems.

For Contracts that Require OPSEC Training. All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites:

https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

For Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

For information assurance (IA)/information technology (IT) certification. All contractor employees supporting IA/IT functions shall be appropriately certified upon contract IAW DoD 8570.01-M, DFARS 252.239-7001 and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

For Contracts That Require Handling or Access to Classified Information. Contractor shall comply with AR 380-67 (Personnel Security Program) and Homeland Security Presidential Directive 12 (Policy for a Common Identification Standard for Federal Employees and Contractors) as well as FAR 52.204-2, Security Requirements.

Additionally, Contractors must comply with - (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor. For classified contracts, the DD Form 254 will be attached with the contract.

(FOR CLASSIFIED CONTRACTS ONLY) Contractor Company to obtain a Facility Clearance and individual clearances at the appropriate level. The Prime Contractor Company must have a Facility Clearance (FCL) at the appropriate level (IAW the NISPOM DOD 5220.22-M and AR 380-49) prior to the start of the contract awarded period of performance. Contractor personnel performing work under this contract must have the required security clearance, per AR 380-67, at the appropriate level at the start of the period of performance. Security Clearances and FCL requirements are required to be maintained for the life of the contract IAW the DD Form 254 attached to the contract. If no FCL, the supporting Government Contracting Activity will sponsor the prime contract company in obtaining the FCL.

Threat Awareness Reporting Program. All new contractor employees will complete annual Threat Awareness and Reporting Program (TARP) Training provided by a Counterintelligence Agent, IAW AR 381-12. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee(s) or a memorandum for the record, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training.

2.10 Transition

The contractor shall follow the transition plan submitted as part of the proposal and keep the Government fully informed of status throughout the transition period. It is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the transition period. The contractor shall include the status of the transitioning of control of work as a deliverable in the monthly status report. Transition activities will be at no cost to the government.

2.11 Key Personnel

Key personnel are considered mission critical and must be assigned for the duration of the contract. The Contractor shall not remove or replace any key personnel under this contract without the written concurrence of the KO and COR. Substitute personnel qualifications shall be equal to or greater than those of the person being substituted. If the KO and the COR determine that the proposed substitute personnel is unacceptable, or that the reduction of effort would be so substantial as to impair the successful performance of the work under the contract, the substitution will be denied and the Contractor shall propose an alternate candidate.

Key Personnel are identified as follows:

• Program Manager: Must have 10 years IT experience with at least 5 years of Program/Project Manager experience. Oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities.

Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

• Network Management Lead: Must have at least 10 years relevant IT Experience in the area Network Management. Responsible for the management and oversight of network and telecommunications services.

Provides direction and oversight to network administrators and serves as primary technical advisor to the government concerning networking and telecommunications. Responsible for the acquisition, installation, maintenance and usage of the company’s local area network. Manages network performance and maintains network security. Ensures that security procedures are implemented and enforced. Installs network software. Evaluates, develops and maintains telecommunications systems. Troubleshoots network and telecommunications problems. Establishes and implements network and telecommunications policies, procedures, and standards and ensures their conformance with information systems and company’s objectives. Studies contractor products to determine those which best meet company needs; presents information to management resulting in purchase and installation of networking and telecommunications hardware and software.

• Computing Lead: Must have at least 10 years relevant IT experience in the area of Computing. Responsible for the management and oversight of computer services. Provides direction and oversight to system administrators and serves as primary technical advisor to the government concerning computer services.

Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department.

• Cybersecurity Lead: Must have at least 10 years relevant IT experience in the area of Cybersecurity.

Responsible for the management and oversight of cybersecurity services. Directs the cybersecurity team and serves as the primary technical expert to the government concerning cybersecurity solutions. Provides project leadership and management in order to provide a high level of service to the customer. Oversees the technical design, planning, and implementation, of mission critical cybersecurity systems; and recommends cutting-edge and industry-standard cybersecurity technologies, tactics, techniques and procedures.

Establishes and implements cybersecurity policies and procedures that meet customer's requirements.

2.12 Place of Performance

The headquarters site of the U.S. Army Corps of Engineers, ERDC is 3909 Halls Ferry Road, Vicksburg, MS 39180-6199. ERDC satellite laboratory sites are located in Alexandria, VA, Champaign, IL, Hanover, NH, and other Government facilities.

Government core working hours are from 0700 to 1730 local time Monday through Friday except US Federal Holidays. Government workers typically work eight (8) hours per day, 40 hours per week.

Telework MAY be approved on a case-by-case basis and at the sole discretion of the government.

2.13 Travel

Travel will be required, and specific travel locations will be identified at the task order level PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures) and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy and procedures; may reference FAR).

3.0 Scope and Performance Objectives

The contractor shall provide all personnel, supervision, and services necessary to provide services for the ERDC ITL as defined herein and in task order Performance Work Statements (PWSs). The scope is defined as general performance objectives as outlined below in terms of functional service areas of operations across the environments. Specific requirements will be detailed in individual task orders issued throughout the term of the contract. Performance objectives are: Network Management, Computing, Cloud Computing, and Visual Information Services. The ITL has multiple computing environments to support the research across the ERDC.

Resources may include desktop workstations, laptop computers, departmental file and application servers, computer clusters, storage appliances or storage area network (SAN)s, leading edge technology devices, virtual server/desktop environments, sensors arrays, World Wide Web technologies, physical process models, network equipment, and cybersecurity. The networks are operational 24 hours a day, seven days a week, 365 days a year (24x7x365). The estimated number of managed network devices at all sites is 400. The estimated current number of operating system platforms at each location is provided below:

Location Windows Unix/Linux Apple/Mac Vicksburg, MS 1520 189 513 Hanover, NH 198 17 64 Champaign, IL 150 61 14 Alexandria, VA 150 32 12

The number of managed network devices at all sites and the number of operating system platforms at each location is subject to change over the performance period. The size of the effort will increase or decrease with the number of users and project needs.

3.1 Performance Objective - Network Management

The Contractor shall perform activities relative to ERDC Network Management. The contractor shall follow the response/resolution matrix as outlined in section 3.6. Management of ERDC's network resources, providing services for wired and wireless Local Area Network (LAN) and Wide Area Network (WAN), demilitarized zone (DMZ), virtual private networks (VPN), Voice Over Internet Protocol telephone systems (VOIP), firewalls, switches, routers, network access control (NAC), domain name services (DNS), dynamic host control protocol (DHCP), IP addressing, network dashboard operations including but not limited to configuration, availability monitoring, customer support, design, implementation, audit logging, and maintenance. This requires troubleshooting and problem resolution of network operation interruptions. Support connectivity to other networks utilized by ERDC such as the Army NIPRNET and the Mississippi Optical Network (MissiON). The Contractor shall update and maintain LAN/WAN topology statistics and documentation detailing cabling, numbers of nodes, numbers and types of communication devices, etc., on the LAN/WAN. The topology statistics and documentation shall be updated with each network change. The LAN/WAN topology documentation shall show the location of all communications devices such as bridges, routers, gateways, etc., used to support the LAN infrastructure and shall show the communications connections to the WAN. The Contractor shall audit all LAN nodes and segments to ensure the current LAN topology documentation is accurate. Major performance objectives include: Network Uptime and Availability, Enterprise and Laboratory Network Management, Audio Visual Support Management, and Incident Response and Resolution.

3.2 Performance Objective - Computing

The Contractor shall perform services related to corporate computing resource options including, but not limited to system administration, website development/portal programming/development, in-house data and information management, application configuration, backups, software installation and maintenance, database development and integration, technical applications management, enterprise service desk/”help desk” activity, desktop support to include PC and Mac machines, enterprise active directory, SCCM management, mobile device management (MDM), DNS, SMTP, hosting services, daily monitoring, operations, and troubleshooting, server configuration, operation, and management, virtual infrastructure, on-premise cloud computing environment, respond to cybersecurity directives (e.g., vulnerability disclosure program (VDPs), priority common vulnerability exposures (CVEs)) to address High Performance Computing Modernization Program (HPCMP) Cybersecurity Service Provider (CSSP) reporting, Host Based Security System (HBSS) configuration and management, incident response, training and certification compliance tracking, and Risk Management Framework (RFM) documentation. The contractor shall follow the response/resolution matrix as outlined in section 3.6.

The contractor shall perform services related to website development and maintenance.

3.3 Performance Objective - Cloud Computing

The Contractor shall provide services for the technical, cybersecurity, business aspects, and governance of ERDC's use of cloud computing services with an emphasis on commercial cloud services, including research and development (R&D) to advance ERDC's ability to effectively leverage the still evolving cloud model and rapidly growing solutions marketplace. Services will be required in the areas of cloud solution architecture, compute, storage, cybersecurity, implementation of Software as a Service (SaaS) solutions, information assurance, networking, virtualization, database management systems, capacity planning, performance tuning, resource accounting, web application platforms, selected web applications, Platform as a Service (PaaS), and Infrastructure as a Service (laaS). These activities include technical design, architecture, and integration of Commercial Cloud services with ERDC infrastructure; ensuring compliance with IT security compliance and governance requirements, Identity and Credential Management, configuration management, continuous monitoring, system upgrade and improvement, computing operations, incident management, maintenance of systems documentation and procedures, and contingency planning. The Contractor shall ensure Commercial Cloud Services comply with all Federal (e.g.

Federal Risk and Authorization Management Program (FedRAMP)), ERDC, and OCIO level policies, procedures, standards, and guidelines pertaining to IT security as applied to Federal systems.

The Contractor shall develop and support large, dynamically scalable cloud-based compute and storage configurations spanning geographic locations and supporting thousands of diverse workloads and applications using a metered, utility-like delivery model. The Contractor shall support R&D to develop and deliver leading edge cloud capabilities, using both ERDC on premise and commercial cloud services, as required to meet the needs of requesting organization missions. The Contractor's efforts in this area shall provide technical and business management support in the areas of cloud SaaS, PaaS, and JaaS, and a variety of other general and specialized cloud services.

3.4 Performance Objective Visual Information

The Contractor shall provide the necessary resources and be able to apply the concepts, theories, and tasks associated with visual information services support and possess the required multimedia skills, knowledge, and ability to operate and maintain all equipment associated with visual information services to include Audio Visual Services, VTC (Video Teleconferencing), Multi-media production, etc. Presentation and Audio Visual (A/V) services shall be provided in support of all Command official functions in Government buildings and associated grounds along with officially designated off-site locations and includes the operation of cameras, video recording equipment, projectors, audio systems, and other special Visual Information (VI) equipment (video projector, video playback units). Contractors must have onsite technicians to ensure proper coverage of all plenary/seminar/conference rooms to include simultaneous events. The Contractor shall remain abreast of the latest industry technologies and make recommendations for future upgrades.

3.5 SCHEDULED/ROUTINE AFTER HOURS SUPPORT.

The Contractor shall provide required LAN/WAN support during network or server outages and downtime, to include scheduled outages and outages related to facilities maintenance and services, during the scheduled After Hours Maintenance Window, from 1800 to 2200 hours. The Contractor shall perform major server, hardware, software and peripheral upgrades that would adversely affect end users if performed during normal duty hours, during this established maintenance window. The Contractor shall perform non-routine maintenance on desktop, laptop and notebook software, including operating system, office automation, and commercial off-the- shelf (COTS), etc. The Contractor shall resolve all conflicts and performance problems at this time. The Contractor shall support major desktop roll-outs (large number of users or long periods of time) where end users would be adversely affected by duty-hour LAN outages. The Contractor shall record and update system profiles, security permissions, trustee information and similar system operating information that would adversely disrupt end users if performed during regular duty hours. The Contractor shall perform any and all Systems Administration duties (add/delete users, maintain passwords, access control, etc.) that would adversely disrupt end users if performed during regular duty hours.

3.6 Response/Resolution Time

The contractor shall follow the response/resolution matrix as outlined below for user support services. The contractor shall meet the below metrics 90% or more of the time.

Respond Resolve Emergency 1 Hour 4 Hours High 4 Business Hours 2 Business Days Normal 1 Business Day 1 Week Low 3 Business Days 3 Weeks

User Support (Helpdesk) Services – Emergency priority ticket resolution:

Respond to emergency priority requests within 1 hour from receipt of request and resolve within 4 hours from receipt of request during normal business hours, 90% or more of the time. Ticket may be temporarily suspended if replacement parts need to be ordered and/or equipment needs to be sent out for warranty service.

User Support (Helpdesk) Services – High priority ticket resolution:

Respond to high priority requests within 4 hours from receipt of request and resolve within 2 business days from receipt of request during normal business hours, 90% or more of the time. Ticket may be temporarily suspended if replacement parts need to be ordered and/or equipment needs to be sent out for warranty service.

User Support (Helpdesk) Services – Normal priority ticket resolution:

Respond to normal priority requests within 1 business day from receipt of request and resolve within 1 week from receipt of request during normal business hours, 90% or more of the time. Ticket may be temporarily suspended if replacement parts need to be ordered and/or equipment needs to be sent out for warranty service.

User Support (Helpdesk) Services – Low priority ticket resolution:

Respond to low priority requests within 3 business days from receipt of request and resolve within 3 weeks from receipt of request during normal business hours, 90% or more of the time. Ticket may be temporarily suspended if replacement parts need to be ordered and/or equipment needs to be sent out for warranty service.

4 Deliverables The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined at the task order level. Deliverables will typically fall within the listing below and be specified in individual task orders.

Identifier Name Description A001 Task Completion At Task Order Level A002 Daily Report At Task Order Level A003 Monthly Report At Task Order Level A004 Status Report At Task Order Level A005 Technical Report At Task Order Level A006 Incident Report At Task Order Level A007 Trouble Ticket Report At Task Order Level A008 Dashboard Report At Task Order Level A009 Repository At Task Order Level A010 Kick-Off Meeting At BASE Level A011 Task Management Plan At BASE Level A012 Activity Report At BASE Level A013 QCP At BASE Level A014 Invoices/Reporting At Task Order Level A015 Network Diagram At Task Order Level

5 Quality This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

5.1 Quality Control

The Contractor shall develop an Order Quality Control Plan (QCP) for the base and maintain an effective quality control program to ensure services are performed in accordance with the IDIQ contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractors QCP is the means by which he assures himself that his work complies with the requirement of the contract.

The finalized QCP will be accepted by the Government at the time of the award of the contract. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

5.3 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this contract in accordance with the Governments QASP. The Government reserves the right to utilize other methods, as necessary, to assure the Contractor's compliance with the terms and conditions of this contract. The Government may inspect services provided by the Contractor both during and/or after performance is complete. If the Government identifies any performance deficiency, the Contractor will be advised of the deficiency as soon as possible. All such notifications will be confirmed in writing with the Contractor by the Government. Such notification will be made only to the Contractor or his/her designated onsite superintendent and not to any other agents, employees, or subcontractors. Upon receipt of such notification, the Contractor shall correct the deficiency within the time specified by the COR. However, in the event that the deficiency represents a hazard to health or safety or it serves to jeopardize operational continuity, then corrective action shall proceed immediately and continue uninterrupted until the correction is affected. In all cases, the correction of performance deficiencies shall not in any way adversely affect other contract performance.

6. Performance Requirement Summary (PRS)

Information Technology Laboratory Requirement/ Performance

Objectives

Deliverables Performance Standard (PS)

Method of Surveillance

Performance Incentive Positive/Negative

CPARS/CORT

Evaluation; Impact to Future Task Order

Awards PRS #1 Kick Off Meeting

The contractor shall schedule the Kick Off Meeting Within 20 days of execution of the contract, the Contractor shall schedule a kickoff meeting to be hosted at the delivery address.

The meeting must occur within 30 days of contract execution and must be attended in person.

Provide introductions for key positions.

Recap the technical/management approach, including the scope, the major deliverables, the risks, the assumptions, the estimated effort and budget, and the deadline.

Discuss the important roles and responsibilities of the project team, clients and stakeholders.

Discuss the project management procedures.

Discuss and answer any outstanding questions.

Validated by KO and COR

EXCEPTIONAL – 100%

of the requirements are done within standards

VERY GOOD –

90-99% of the requirements are done within the standards

SATISFACTORY – 80-

89% of the requirements are done within standards

MARGINAL –

65-79% of the requirements are done within standards

UNSATISFACTORY –

Below 65% or failed to complete any requirements

PRS # 2 Task Management Plan

The Contractor shall prepare a Task Management Plan (TMP) describing the technical approach, organizational resources, and management controls to be employed to meet the price, performance, and schedule requirements throughout the PWS execution. The TMP is subject to review and final approval by the government. The

Establish, implement, and maintain a comprehensive task management plan.

Validated Customer Complaint received by

COR.

EXCEPTIONAL – 100%

of the requirements are done within standards

VERY GOOD –

90-99% of the requirements are done within the standards

SATISFACTORY – 80-

89% of the requirements are done within standards

MARGINAL –

65-79% of the requirements are done within standards

TMP should be submitted within one week (5 business days) of contract award.

UNSATISFACTORY –

Below 65% or failed to complete any requirements

PRS # 3 Activity Report provide a monthly activity report to the COR and Executive Officer, no later than five (5) working days after the end of the month. At a minimum, the report shall contain a description of all major activities completed during the month, any problems encountered including follow-on mitigation or escalation actions taken, products and services delivered during the month, and a brief synopsis of the projects to be worked in the upcoming month.

No more than 3 (or 5%) of the reports to appropriate government contact may be later than the specified time period.

100% Inspection by the COR

EXCEPTIONAL – 100%

of the requirements are done within standards

VERY GOOD –

90-99% of the requirements are done within the standards

SATISFACTORY – 80-

89% of the requirements are done within standards

MARGINAL –

65-79% of the requirements are done within standards

UNSATISFACTORY –

Below 65% or failed to complete any requirements

PRS # 4 Quality Control Plan develop, maintain and execute an approved quality control plan (QCP). The Contractor shall electronically submit a comprehensive, written QCP to the Contracting Officer Representative (COR) within 30 days of task order award. The QCP shall be reviewed by the Government before acceptance.

Shall define processes to monitor Contractor performance at applicable PWS locations and ensure compliance with the requirements of this task order and applicable regulatory guidance. The Contractor’s QCP shall delineate procedures to identify, prevent, and ensure non-recurrence of defective services.

Review and approval by KO and COR

EXCEPTIONAL – 100%

of the requirements are done within standards

VERY GOOD –

90-99% of the requirements are done within the standards

SATISFACTORY – 80-

89% of the requirements are done within standards

MARGINAL –

65-79% of the requirements are done within standards

UNSATISFACTORY –

Below 65% or failed to complete any requirements

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 N/A N/A N/A Government 0003 N/A N/A N/A Government 0004 N/A N/A N/A Government

CLAUSES INCORPORATED BY REFERENCE

52.246-16 Responsibility For Supplies APR 1984

CLAUSES INCORPORATED BY FULL TEXT

52.246-4 INSPECTION…