RFI Web Based Training PWS.docx

1.0 Scope.

This Performance Work Statement (PWS) describe the Government’s minimum requirements for the procurement of Web-Based Training Catalog to support knowledge and skills for Facility and Infrastructure Management employees of Fleet Readiness Center East (FRCE) aboard Marine Corps Air Station (MCAS) Cherry Point, North Carolina. The contractor shall provide all curriculum, setup, administration, and customer support to enable successful implementation and usage of the web-based training software described in this PWS.

2.0 Requirements.

a. Contractor shall provide access to web-based library of courses supporting the professional development, general skill development, and trade specific training requirements for up to 270 users within FRCE Facility and Infrastructure Management Department 24 hours per day 7 days per week.

b. Contractor shall provide training courses that support the development of facility and equipment maintenance employee knowledge and skills in maintenance disciplines including, but not limited to, electrical, electronics, mechanical, HVAC (heating, ventilation, and air conditioning), refrigeration, carpentry, hydraulics, pneumatics, safety, quality, and programmable logic controllers (PLCs) at the fundamental, intermediate, and advanced levels. This shall include free new course releases and updates as they become available during the period of performance of this purchase order.

c. Contractor shall provide training courses that support the professional development of engineers and architects to increase knowledge and skills in the area of infrastructure and industrial equipment planning, procurement, and project management to include, but not limited to, project and program management; construction project management; building codes; engineering and architectural design; project planning, cost estimating and project scheduling; risk management; OSHA Construction for Worksite Safety, and mechanical and electronic aspects of industrial equipment such as hydraulic and pneumatic systems, motors, and programmable logic controllers (PLCs) at the fundamental, intermediate, and advanced levels. This shall include free new course releases and updates as they become available during the period of performance of this purchase order. Course content shall be recognized by national accreditations for professional continuing education credits to satisfy professional development.

d. Contractor shall provide live webinar training events in addition to self-paced courses.

e. Contractor shall not require any travel for the completion of any training courses.

f. All courses are required to be pre-approved for Continuing Education Unit (CEU) credits prior to being available for each user.

g. All courses provided by the contractor shall have the ability to allow users to take a pre-test and/or post-test for each course. Pre-test will provide the user with the ability to receive full credit for the course without completing the course. A certificate shall be provided to each user upon completion of each course.

h. Contractor shall provide a Learning Management System (LMS) that will allow the government to manage all user activity in the training site including assigning courses or learning paths, running reports, and uploading locally created training content when needed. Reports shall include specific metrics for each user which includes, but is not limited to, course completion rates and time spent on content.

i. Contractor shall provide a program support agent to assist with planning and executing deployment of the program to the users.

j. Each course shall provide electronic student surveys to collect feedback upon completion in addition to course certificate to show completion.

3.0 Course Availability.

a. All web-based courses and training curriculum shall be available 24 hours a day 7 days a week. Additionally, all courses should be available from any internet connected device, government or otherwise.

b. The contractor is responsible for posting information regarding scheduled interruptions at least 1 week in advance of interruption and must notify registered users of the upcoming service interruption.

4.0 Support.

a. The contractor shall provide customer and technical support via phone from the hours of 9:00 AM through 8:00 PM (EDT) Monday through Friday (excluding Federal Holidays). Support may also be provided via live chat or email for users via the help link within the user interface.

b. The Contractor shall provide general website and LMS (to include administrative) orientation training or webinars for all users as required to support successful implementation of training plan, LMS, website and courses.

c. The Contractor shall provide automatic monthly reports of updated site information, software updates and curriculum updates to government appointed administrators.