RFI_B140_C17 Manpower G081 (1 Dec 20).pdf

REQUEST FOR INFORMATION (RFI)

CAUTION:

The Government is conducting market research to identify potential sources that possess the technical expertise/experience and capabilities to meet qualification requirements to aid the government in performing the maintenance repair analysis for C-17 aircraft to include inputting technically accurate and complete data into G081 and ensuring all REMIS data matches the G081 inputs and that all REMIS errors have been identified and corrected.

Contractors responding to this market research are placed on notice that participation in this survey may not ensure participation in future solicitations or contract awards. The government will not reimburse participants for any expenses associated with their participation in this survey.

Security clearances are required to conduct this work. Foreign participation in this requirement will be limited to countries that have an active security cooperation agreement with the United States.

1.0 DESCRIPTION OF SERVICES. The contractor shall provide Maintenance Analysis support, five full time equivalents (5 FTEs), for the 402 Aircraft Maintenance Group (402 AMXG) at Robins AFB, GA. The contractor shall provide subject matter expertise and analytical skill set personnel capable of meeting this requirement as stated in the following detailed description.

1.1 Objectives: This performance work statement (PWS) describes the services required for C-17 aircraft records documentation in accordance with (IAW) the Implementation Agreement (IA) for C-17 Airframe Inspections, Maintenance and Modification between the Boeing Company and Warner Robins Air Logistics Complex (WR-ALC). These services include all mandated requirements for complete and technically accurate maintenance actions to be input into the G081 Malfunction Detection, Analysis & Recording System/Grd Proc System (MADARS) Maintenance Information System (MIS). The contractor shall input all required WR-ALC maintenance actions into G081 IAW United States Air Force (USAF) Technical Order (TO) TO 00-20-2, Technical Manual Maintenance Data Documentation, Paragraph 10.6.1, with the exception of paragraphs10.6.1.4, 10.6.1.5, and 10.6.1.5.1. Additionally, the contractor shall ensure all historical, current, and future C-17 maintenance actions and repair data in Reliability and Maintainability Information System (REMIS) is correct and accurate with no errors and matches the repair action data in G081 for all corresponding data fields.

1.2 The contractor shall comply with AFSCMAN 21-102, Depot Maintenance Management, and WR-ALCI 21-101, Work Control Documents and Technical Data, regarding the documentation and retention aircraft records.

1.3 The contractor shall use multiple USAF MIS databases and USAF paper and/or electronic forms and files to obtain, track, and input all required maintenance actions documentation into G081 for C-17 aircraft records as required per TO 00-20-2, Chapter 10.6.1; TO 00-20-1

Aerospace Equipment Maintenance Inspection, Documentation, Policies, and Procedures, Chapter 3.14.1.5 and 9.1.1.3; TO 1C-17A-06 Work Unit Code Manual, (AIRCRAFT), USAF Series, C-17A Aircraft.

1.4 The contractor shall ensure 100% of all required maintenance actions are input G081 before any C-17 aircraft repaired by WR-ALC is sold at Robins Air Force Base (RAFB). The contractor shall review daily and retain current knowledge and information on the status of all C-17 aircraft and ensure all G081 inputs have closed in the MIS before an aircraft departs. This is a critical requirement the contractor must comply with since no WR-ALC maintenance actions can be input into G081 once an aircraft is sold.

1.5 The contractor shall coordinate daily with the 402 Aircraft Maintenance Group (AMXG) C-17 aircraft documentation systems specialists (ADSS) to develop, update, and track a cumulative list of all maintenance actions required to be input into G081 for aircraft repaired at WR-ALC by tail and/or P number. The contractor shall track the required delineation of inputs between the ADSS and themselves and ensure the ADSS and contractor do not duplicate any required inputs while ensuring 100% of all inputs are completed before any C-17 is sold by

WR-ALC.

1.6 The contractor shall be responsible for the complete technical accuracy of all C-17 maintenance actions completed by WR-ALC and input into G081. The contractor shall identify any missing, technical, and/or administratively incorrect maintenance action data in ROCIT and obtain and validate the correct data before inputting the corrected data into G081. This data must be 100% accurate and input into G081 within a timely and methodical manner IAW the IA and applicable technical orders and regulations referenced in paragraphs 1.1 through 1.3 of this

PWS.

1.6.1 The contractor shall pull daily reports from the Role Oriented Consolidation Information Tool (ROCIT) MIS and manually input G081 maintenance actions into G081.

The contractor shall conduct technical research and analysis on every operation pulled from ROCIT and ensure it is accurate, error-free, and complete before inputting it into G081.

1.6.2 The contractor shall ensure the following maintenance action data is 100% accurate reflecting the actual technical maintenance repairs and actions completed on every aircraft are correct before being input into G081: Type Maintenance, Correct Part Number, Description/Discrepancy, Corrective Action, Work Unit Code, Reference Designator Code, How Mal Code, Inspection Code, Action Taken Code, to verify the corrective action narratives match the action taken codes used and the work unit code/reference designator utilized most accurately identifies the affected system, assembly, or part at the correct level.

1.6.3 The contractor shall coordinate with 402 AMXG leadership and their identified subject matter experts (SMEs) to reconcile any and all information and data needed to ensure ROCIT maintenance actions reflecting missing or incorrect data and errors are identified and documentation is provided on the correct maintenance actions. The contractor shall identify and document any maintenance action corrections that can be discerned by way of documented technical research reviews. Any maintenance action error corrections that cannot be discerned by the contractor will be corrected by 562 Aircraft Maintenance Squadron

(AMXS).

1.6.4 The contractor shall provide all maintenance action errors that they are unable to correct to the 562 AMXS Logistics Requirements Determination Process (LRDP) organization and/or applicable planning functions to provide correct information before inputting into G081.

1.6.5 The contractor shall maintain and update daily a log of all C-17 maintenance action operations loaded in ROCIT, all 100% complete and accurate maintenance action operations taken from ROCIT and loaded into G081, all identified errors and the status of technical research for each, turn-time for validation and receipt of corrected data for outstanding errors, any maintenance actions that cannot be input into G081 with a documented reason approved by 562 AMXS and total maintenance actions loaded into G081 once corrected.

1.6.6 The contractor shall conduct trend analysis on all maintenance action data available in USAF MIS database and systems and create recommendations, detailed analytical reports and charts to track anomalies and outliers, all errors, error types, error frequency, reasons for errors, needed information for error correction, correct/corrected information, lead/turn time for receipt of correct information, organization that provided corrected information, first/second/third-pass yield from ROCIT to G081, total count of any and all documentation errors, and other pertinent analysis. Contractor shall provide monthly reports to aid 402 AMXG leadership in identifying and correcting errors, cause and effect of technical maintenance action documentation issues, provide feedback for regulatory compliance, training requirements and updates, and issues requiring more analysis/study. The contractor shall document and track this information by Resource Control Center (RCC) and squadron as well as by systems, subsystems, components, and or park to help determine the source of problems affecting data integrity and accuracy.

1.6.7 The contractor shall brief the 562 AMXS LRDP chief or their designated alternate weekly on overall status of the C-17 G081 aircraft documentation program status. The contractor will develop and report and chart format for the chief’s approval no later than (NLT) 10 business days after the initial period of performance execution of the contract. The contractor shall provide weekly briefings thereafter using the approved format.

1.6.8 The contactor shall provide presentations, reports, studies/analyses, and briefings as requested or deemed appropriate on C-17 aircraft records to WR-ALC or 402 AMXG leaders in a variety of forums, as required. Contractor shall provide in-depth technical analysis, data, and information on MIS data discrepancies for such forums to include but not limited to identifying MIS user problems and improvement recommendations, and other issues relating to ensuring accuracy of C-17 aircraft documentation and records.

1.7 The contractor shall review and research all C-17 records data for maintenance actions completed by WR-ALC, correct any and all aircraft documentation maintenance action errors in REMIS and ensure all data matches manual inputs within G081.

1.7.1 The contractor shall pull all applicable error suspense reports from REMIS, conduct technical research and analysis, identify error data that needs to be corrected in REMIS, log and track all errors

1.7.2 The contractor shall research, compare, and documents all C-17 maintenance actions in G081 and REMIS and document any mismatched, erroneous, or confliction data between the MIS systems.

1.7.3 The contractor shall validate the correct data that should be documented in G081 and REMIS IAW compliance with paragraphs 1.1 through 1.3 of this PWS, coordinate with 562 AMXS, and update REMIS with the correct information to ensure G081 and REMIS data match and are technically accurate.

1.7.4 The contractor shall maintain a daily cumulative log of all REMIS errors identified, researched, reviewed 562 AMXS for approval, and updated in REMIS.

1.7.5 The contractor shall provide various in-depth technical analytical reports, charts, and documents to 402 AMXG leadership at least weekly, and as required, tracking the corrected maintenance records in REMIS.

1.7.6 The contractor will develop a report and chart format for the 562 AMXS LRDP chief’s approval NLT 60 business days after the initial period of performance execution of the contract. The contractor shall provide weekly briefings thereafter using the approved format.

1.8 The contractor shall develop tools, tactics, techniques, procedures (TTP), and informal training modules for USAF personnel on how to successfully conduct the technical research and analysis documented throughout this PWS. The contractor will develop step-by-step process guides with standard operating procedures and informal training charts and slides. The contractor will provide, by request, informal training to 402 AMXG personnel as directed by the 562 AMXS LRDP chief or their designated alternate. Any tools, techniques, procedures, and informal training or course material developed or provided to USAF personnel and/or using USAF references shall be considered government property. The contractor shall provide an electronic version of the any products developed for this requirement to the 562 AMXS LRDP chief approval no later than (NLT) 10 business days after the initial request. An overarching TTP guide is due NLT 90 business days after the initial period of performance execution of the contract.

1.9 The contractor shall establish and maintain critical working relationships and trust with 402 AMXG leadership and personnel as well as mission partner personnel, both government and other contractors, across RAFB to optimize results required for the execution of the requirements defined throughout this PWS.

1.10 Required Experience.

1.10.1 The contractor shall have detailed technical knowledge, skills, abilities and experience in C-17 aircraft repair, overhaul, modification, and programmed depot maintenance and production experience.

1.10.2 The contractor shall have detailed technical knowledge, skills, and abilities and experience with G081 and REMIS or an equivalent MIS for accurately documenting aircraft maintenance actions and repairs, discrepancies, maintenance codes, and corrective actions.

1.10.3 The contractor shall possess the ability to employ objective, scientific analytical research and analysis using a variety of analytical and/or mathematical techniques to pull, research, review, and manipulate data to ensure the highest level of data accuracy in reports, charts, problem identification, studies, recommendations, training, MIS inputs into G081 and

REMIS.

1.10.4 The contractor shall possess detailed technical knowledge, skills, abilities and experience researching technical orders to determine correct maintenance data codes for type maintenance, action taken, how malfunction and reference designators, and work unit codes to ensure all maintenance repair action data description, repair codes, and corrective actions accurately reflect all repair completed on a C-17 aircraft.

1.10.5 The contractor shall have detailed technical, knowledge, skills, and abilities with Microsoft Office products to include by not limited to Excel, PowerPoint, SharePoint, and Word, and Access. The contractor shall use a variety of methods and procedures to develop formulas, models, filters, charts, reports, training modules, and briefings for USAF senior leaders.

1.10.6 The contractor shall have USAF field-level experience with AFTO Form 781s or similar aircrew/mission flight documentation.

2.0 SERVICES SUMMARY (SS).

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES. The Government shall furnish property incidental to the place of performance (Ex: cubicle space, desk, chair, desktop computer, access to copier, fax and a networked printer. In addition, the Government shall provide telephone service consisting of Class 3 and Class 1, to include the Defense Switched Network (DSN). The contractor shall ensure use of all government provided equipment/facilities is limited to performance of contract related official Government business. Upon completion or termination of the contract or expiration of employee identification passes, the prime contractor shall ensure that all GFE to include base ID passes, desktop computer, laptop computers, peripherals, and other software/hardware is returned to the COR and each individual is processed through the directed Out-processing checklist.

4.0 GENERAL INFORMATION:

4.1 Security Requirements

4.1.1 Government Security Regulations: The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with DoD

5220.22-M, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense.

4.1.2 Security Clearance: The Contractor shall ensure Contractor personnel have a valid security clearance appropriate to the access required for proper accomplishment of contract/order requirements. Contractor personnel shall not be authorized access to classified and/or sensitive, but unclassified, information and/or materials or be permitted to work on classified and/or sensitive, but unclassified, projects and/or programs without a proper security clearance and a need-to-know. Contractor personnel whose clearances have been suspended or revoked shall immediately be denied access to classified and/or sensitive, but unclassified, information.

4.1.3 Communications Security (COMSEC): The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive, but unclassified, information in accordance with DoD 5220.22-M.

4.1.3.1 Access to Government System: The Contractor shall ensure a CAC is obtained by all contractor/subcontractor personnel who require access to DoD computer networks/systems, for DoD facility entry control and/or for physical access to facilities and buildings to perform tasks under the contract/order. The Contractor shall provide a list of contractor/subcontractor personnel who require a CAC to the PCO. The Government will provide the Contractor instruction on how to complete a Contractor Verification System (CVS) application and notify the Contractor of approval/disapproval of contractor/subcontractor personnel application. Contractor/subcontractor personnel shall obtain the CAC from the local Real Time Automated Personnel Identification Documentation System (RAPIDS) issuing facility [usually the Military Personnel Flight

(MPF)].

4.1.3.2 The Contractor shall immediately report a lost or stolen CAC as directed by local Government policy. The Contractor shall notify the PCO of any change to the list of contractor/subcontractor personnel who require a CAC and provide an updated list within five business days. The Contractor shall return a CAC within five business days once contractor/subcontractor personnel no longer require computer network/system access and/or facility access. The Contractor shall return an expired CAC within five business days after the expiration date. The Contractor shall return any and all CACs within five business days after completion/termination of the contract as directed by local Government policy.

4.1.4 Access to Government Facilities

4.1.4.1 The Contractor shall ensure Contractor personnel who require access to Robins AFB or other Government facilities comply with the security procedures of the facility.

4.1.4.2 The Contractor shall ensure an ID card is obtained by all contractor/subcontractor personnel who require recurring access to a Government facility, but not local area network (LAN) access. The Contractor shall submit a letter to the PCO listing all contractor/subcontractor personnel requiring access to the facility. The PCO will approve the request and forward it to the issuing/registration office for processing.

Contractor/subcontractor personnel shall report to the issuing/registration office to obtain the ID card(s).

4.1.4.3 The Contractor shall submit a letter to the PCO immediately if contractor/subcontractor personnel no longer require access, upon transfer/termination of contractor/subcontractor personnel or upon completion/termination of the contract/order.

The letter shall identify the name(s) and social security number(s) of the contractor/subcontractor personnel. The Contractor shall return the ID card(s) to the issuing/registration office upon expiration, upon transfer/termination of contractor/subcontractor personnel, or once contractor/subcontractor personnel no longer require access to the facility. The Contractor shall return any and all ID cards to the issuing/registration office upon completion/termination of the contract.

4.1.4.4 Contractor Vehicle Entry. The Contractor shall contact the Robins Air Force Base Visitor's Center to and comply with local procedures for obtaining credentials and vehicle entry.

4.1.5 Operations Security (OPSEC): The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.1.6 Security Incident or Violation: The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.2 Place of Performance and Hours of Work. On-site contract services shall be performed at the Warner Robins Air Logistic Complex. The work will take place in building 83 at Robins Air Force Base, GA. The Contractor’s work hours (shifts) shall normally be from 6:30 am to 3:15 pm (EST), Monday through Friday. The Government may adjust the Contractor’s work hours based on workload requirements, with the flexibility to start work earlier, work odd shifts, and/or work weekends. The Government will provide the Contractor the required work hours (schedule) for contractor personnel, and will provide a 48-hour notice prior to changing any work hours.

4.3 Recognized Holidays. Unless otherwise required by the Government, the Contractor shall not have access to Government facilities to work on the following federal holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day, and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

4.4 Quality Management System (QMS): The Contractor shall ensure the quality of services through a quality and/or inspection system. The Contractor shall submit a Quality Control Plan

(QCP) addressing detection of quality program problems and defects, identification of root causes for quality related problems/defects, correction of root causes related to detected problems/defects, and follow-up to ensure quality related problems/defects do not recur. The plan shall include the schedule of quality assurance/control inspections planned by the Contractor. 100% compliance with the QMS is required (CDRL)

4.4.1 The contractor will maintain an internal Self-Assessment Program (SAP) to evaluate the effectiveness of existing procedures and internal controls, to determine organizational compliance with regulatory requirements and to complement external inspections and assessments. Additionally, the contractor shall provide support, as required, for contingencies, exercises, and surge operations. The FC/FD will notify the contractor as soon as notification of upcoming event becomes known.

4.4.2 The contractor shall support Air Force initiatives and participate in other applicable Quality Control programs and Continuous Process Improvement (CPI) initiatives designed to indicate the appropriate end-state of managed technical orders. The contractor shall comply with resulting changes to existing processes/procedures from these programs/initiatives.

(AFMCI 90-104).

4.5 Affirmative Procurement Programs (APP):

4.5.1 Agency Affirmative Procurement Programs

4.5.1.1 In accordance with FAR 23.404(b)(1), 100% of purchases of Environmental Protection Agency (EPA)-designated products included in the Comprehensive Procurement Guidelines (CPG) list [https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program] and/or United States Department of Agriculture (USDA)-designated products included in the biobased product listings [http://www.biopreferred.gov] shall, at a minimum, meet the EPA or USDA standards for recovered materials or biobased content, respectively, unless an item cannot be acquired competitively within a realistic timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price.

4.5.1.2 In accordance with FAR 23.404(a)(iii), the Contractor shall provide estimates and verification of recovered material for EPA-designated CPG products and certification for both EPA-designated CPG products and USDA-designated biobased products. In accordance with the Robins Air Force Base, Georgia / Green Procurement Program (GPP) Plan, the Contractor shall provide estimates and certifications to the Government for completion of the applicable attachment(s) to be included in the Purchase Request (PR) package.

4.6 Environmental Management System (EMS): Environmental Management Systems (EMS) Awareness Training: All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force-provided initial EMS Awareness Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB.

Notification of training completion shall be sent to both the Robins AFB Contracting Officer http://www.biopreferred.gov/

(CO) to be maintained in the contract file and Environmental Management, 78 CEG/CEIE, (78ceg.cev.FrontOfc@us.af.mil) for tracking purposes. Failure to provide documentation of EMS Training may result in termination of the contract

4.6.1 EMS training is provided by Environmental Management at (478) 327-8104 or (478) 926-9645. Contractors have two options to satisfy the mandatory EMS Awareness Training requirement. Contractors that do not have a Common Access Card must exercise Option 2.

4.6.2 Option 1 (Preferred Option): The Air Force version of EMS Awareness Training is available through the Advanced Distributed Learning Service (ADLS) website:

https://golearn.adls.af.mil/kc/rso/login/ADLS_login.asp. EMS Awareness Training is located under the Miscellaneous tab. This option is only available to contractors who have a CAC and takes approximately 10 minutes to complete.

4.6.3 Option 2: Contractor requests a copy of the Robins EMS Awareness Training Power Point Presentation from Environmental Management. The request should be sent to the Environment Management Workflow Box at the following email address, 78ceg.cev.FrontOfc@us.af.mil . Once the presentation is received, the contractor is responsible for ensuring that all his/her employees view the training.

mailto:78ceg.cev.FrontOfc@us.af.mil mailto:78ceg.cev.FrontOfc@us.af.mil

INSTRUCTIONS:

1. The document below contains a Contractor Capability Survey. The Survey allows Contractors to provide their company’s capability.

2. If, after reviewing these documents, you desire to participate in the market research, you should provide documentation that supports your company’s capability in meeting these requirements. Failure to provide documentation may result in the government being unable to adequately assess your capabilities. If you lack sufficient experience in a particular area, please provide specific details explaining how you would overcome the lack of experience/capabilities in order to perform that portion of the requirement (i.e., teaming, subcontracting, etc.)

a. Identify any areas of work that your organization believes should be broken out exclusively for Small Business.

3. Both large and small businesses are encouraged to participate in this Market Research.

Joint ventures or teaming arrangements are encouraged.

4. Questions relative to this market survey should be addressed to the Government Program Manager identified below.

GOVERNMENT PROGRAM MANAGER

Name: Phyllis Vail Organization: WR-ALC/OBCA Telephone: 478-327-2660 Email: phyllis.vail@us.af.mil mailto:phyllis.vail@us.af.mil

CONTRACTOR CAPABILITY SURVEY

Maintenance Analytical Support for G081

Part I. Business Information

Please provide the following business information for your company/institution and for any teaming or joint venture partners:

• Company/Institute Name:

• Address:

• Point of Contact:

• CAGE Code:

• Phone Number:

• E-mail Address:

• Web Page URL:

• Size of business pursuant to North American Industry Classification System (NAICS) Code:

541614 Process, Physical Distribution, and Logistics Consulting Services

• The above NAICS code is recommended for this requirement, but please feel free to list your own NAICS if you feel it is suitable.

Based on the above NAICS Code, state whether your company is:

• Small Business (Yes / No)

• Woman Owned Small Business (Yes / No)

• Small Disadvantaged Business (Yes / No)

• 8(a) Certified (Yes / No)

• HUBZone Certified (Yes / No)

• Veteran Owned Small Business (Yes / No)

• Service Disabled Veteran Small Business (Yes / No)

• Central Contractor Registration (CCR). (Yes / No)

• A statement as to whether your company is domestically or foreign owned (if foreign, please indicate the country of ownership).

*If classified as an 8(a) business, please list your program end date.

This RFI will be posted for 30 calendar days.

Written responses (mail or email - *email instructions below) must be received no later than close of business 31 December 2020. Please mail two (2) copies of your response to the Requiring Activity:

WR-ALC/OBCA (MAPO)

Attn: Phyllis Vail / phyllis.vail@us.af.mil 420 Richard Ray Blvd, Suite 100 Robins AFB GA 31098

478-327-2660

* Email is the preferred method of transmission. The email must be encrypted and include the RFI - Solicitation Number – C-17 Maintenance Analysts” in the subject line of the email.

Otherwise, information will be transmitted via direct mailing. In order to facilitate the sending and receiving of encrypted emails, offerors must use MS Outlook email configured to support encryption or a different email product that is S/MIME compatible and configured to support encryption. To ensure the process is working correctly, send a test encrypted message first (without including any RFI response information). When submitting RFI response information via email, file suppression utilities, to include but not limited to zip files, will not be accepted.

Questions relative to this market research should be addressed to the above listed point of contact.

Part II. Capability Survey Questions

A. General Capability Questions:

1. Describe briefly the capabilities and nature of the services you provide. Include a description of your staff composition and management structure. (REF PWS 1.0)

2. Describe your company's past experience on previous projects similar in complexity to this requirement (specifically include Government contracts). Include contract numbers, a brief description of the work performed, period of performance, total dollar value, agency/organization supported, and individual point of contact (Contracting Officer or Program Manager).

3. Describe your company’s capability and experience with G081 Maintenance Analyst support.

B. Commerciality Questions:

1. If you offer this service to both U.S. Government and commercial sources, is the same workforce used for both the U.S. Government and general public?

2. Is our requirement offered to both under similar terms and conditions? Briefly describe any differences.