Released Award HT940624P0126.pdf

SEE ADDENDUM

(No Collect Calls)

HT940624R0022 06-May-2024

b. TELEPHONE NUMBER

726-203-0135

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 06 Jun 2024

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.(407)306-8441

HT94069. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

HT940624P0126 30-Sep-2024

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

LAURA LEBHERZ

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

REF: HT940622R0022

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0012017958-0002

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

JACQUELINE M MENDOZA / CONTRACTING OFFICER

See Schedule $776,280.96

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: SEE SCHEDULE

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE 5JN54 FACILITY

OFFEROR CODE

DHA CONTRACTING OFFICE TIDEWATER HT9406

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

LOYAL SOURCE GOVERNMENT SERVICES, LLC

BRIAN MOORE

12612 CHALLENGER PKWY STE 365

ORLANDO FL 32826-2784

DFAS-INDY VP GFEBS

8899 E 56TH STREET

INDIANAPOLIS IN 46249-3800

18a. PAYMENT WILL BE MADE BY CODE HQ0490

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE

SEE ITEM 9

15. DELIVER TO CODE HT0242 16. ADMINISTERED BY

Net 30 Days

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

NAVAL MEDICAL CENTER PORTSMOUTH VA

620 JOHN PAUL JONES CIRCLE - BUILDING 2- RADI

RTMENT- FILE ROOM

PORTSMOUTH VA 23708

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$47,000,000

NAICS:

561210

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL: jacqueline.m.mendoza.civ@health.mil

726-203-0104TEL:

31c. DATE SIGNED

27-Aug-2024

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HT940624P0126

Section SF 1449 - CONTINUATION SHEET

GENERAL INFORMATION

The point of contract for administrative concerns at Defense Health Agency (DHA), is Mrs. Laura Powers at laura.l.powers10.civ@health.mil

In accordance with the Federal Acquisition Regulation (FAR) 52.212-4(i)(2), for Prompt Payment Act purposes, this contract is subject to the 7 calendar day constructive acceptance period.

This contract is in reference to your proposal, in response to solicitation HT940624R0022.

SCLS

In accordance with the Service Contract Labor Standards (SCLS), the following Wage Determination applies to this task order: 2015-4341, Revision Number 27. Department of Labor Wage Determinations can be found at the following website: https://sam.gov/.

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months $64,690.08 $776,280.96 Emergency Communications Center Services

FFP

Services to be performed in accordance with the Performance Work Statement.

FOB: Destination

PURCHASE REQUEST NUMBER: 0012017958-0002

L099

NET AMT $776,280.96

ACRN AA

CIN: GFEBS001201795800001

$776,280.96

See Exhibit A mailto:laura.l.powers10.civ@health.mil

1001 12 Months $64,690.08 $776,280.96 OPTION Emergency Communications Center Services

FFP

Services to be performed in accordance with the Performance Work Statement.

FOB: Destination

2001 12 Months $64,690.08 $776,280.96 OPTION Emergency Communications Center Services

FFP

Services to be performed in accordance with the Performance Work Statement.

3001 12 Months $64,690.08 $776,280.96 OPTION Emergency Communications Center Services

FFP

Services to be performed in accordance with the Performance Work Statement.

4001 12 Months $64,690.08 $776,280.96 OPTION Emergency Communications Center Services

FFP

Services to be performed in accordance with the Performance Work Statement.

5001 6 Months $64,690.08 $388,140.48 OPTION Emergency Communications Center Services

FFP

6-month extension IAW FAR 52.217-8.

Services to be performed in accordance with the Performance Work Statement.

NET AMT $388,140.48

PERFORMANCE WORK STATEMENT

Department of Defense Defense Health Agency

Performance Work Statement

Emergency Communications Center Support Services

Naval Medical Center Portsmouth, VA (NMCP)

Emergency Management, Security Office

Solicitation Number: HT940624R0022 Version: 1

Date: 26 March 2024

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Emergency Communications Center Personnel to Naval Medical Center Portsmouth, VA (NMCP).

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform non-personal service Emergency Communications Center staffing as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: NMCP is geographically located in southeast Virginia in the area known as Hampton Roads and populated by 1.5 million people. The region is homeport to the majority of the 186 ships, 1,300 aircraft, and 118,000 Sailors and Marines assigned to the Atlantic Fleet. NMCP is one of many regional commands that constitute the largest military concentration in the world. NMCP is a Medical Treatment Facility (MTF) that has a Quarterdeck and an Emergency Communications Center. The Quarterdeck and Emergency Communications Center are designated locations to announce Hospital Codes. This requirement would professionalize and establish a central location at the Emergency Communications Center to announce Emergency Codes for the hospital in order to mitigate life safety concern.

The NMCP Emergency Communications Center is manned twenty-four (24) hours a day, seven (7) days a week by Contractor personnel. NMCP is required to maintain an Emergency Communications Center, that provides information to patient and staff as well as alerting the patient and staff of security concerns.

1.4 Objectives: The contractor shall provide Emergency Communications Center services for NMCP.

1.5 Scope: This contract shall provide services to monitor the child abduction monitoring system, monitor the NMCP camera system, monitor the building fire alarm, monitor NMCP internal duress alarms, announce hospital Emergency Codes, and alert security or emergency response.

1.6 Period of Performance (PoP):

Base Period: 30 September 2024 – 29 September 2025 Option Period 1: 30 September 2025 – 29 September 2026 Option Period 2: 30 September 2026 – 29 September 2027 Option Period 3: 30 September 2027 – 29 September 2028 Option Period 4: 30 September 2028 – 29 September 2029 6-month Extension (FAR 52.217-8): 30 September 2029 – 31 March 2030

1.6.1 Transition: N/A

1.6.1.1 Transition-in period: Full performance start date is, 30 September 2024. Transition-in performance is defined as a period of time in which the period of performance for the incumbent contractor and successor contractor overlap for this required effort to ensure there are no lapses in services. The transition-in period begins once the contract is awarded, when the awardee shall commence to implement the contract with minimal issues or disruptions to the agency, including extended delay to scheduling services. Full Performance is defined as providing the staffing for the Emergency Communication Center. During the transition-in period, the contractor shall prepare to meet all contract requirements and ensure incoming personnel are functionally trained and qualified by the full performance start date. Cybersecurity requirements must be fully adhered to during transition and full performance periods. The remaining incoming personnel shall be trained and qualified within thirty (30) days.

1.6.1.1.1 The contractor shall comply with transition-in requirements of the DHA, as listed in paragraph 1.11.1, for contractors needing to be issued Common Access Card (CAC) identification, including Department of Defense (DoD) and DHA-directed training and forms submission, prior to network access.

1.6.1.2 Transition-out period: The transition-out plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel at the expiration of the contract. See Part 7, Technical Exhibit 1.

1.6.1.2.1 The contractor shall comply with transition-out requirements of the DHA for contractors who have been issued a CAC or who generate “records”, as defined by DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.

1.6.1.2.2. Turnover. The Contractor shall recognize the potentially negative impact of continuity of services created by staff turnover and the expense incurred by the Government for orientation and privileging of new personnel.

Therefore, the Contactor shall make every effort to minimize turnover and, notwithstanding contractor employee personnel probation policies, shall recruit only individuals who indicate interest in a long-term commitment.

1.7 Administrative Specifications

1.7.1 Place of performance: The work shall be performed at Naval Medical Center Portsmouth, VA located at 620 John Paul Jones Circle, Portsmouth, VA 23708.

1.7.2 Recognized Federal holidays: The contractor is required to perform services on the day of observance of Federal Holidays.

1.7.3 Hours of operation: NMCP core hours are Monday through Friday 0700-1600, excluding Federal holidays;

however this contract requires a twenty-four (24) hour, seven (7) days a week assignment. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans.

1.7.5. All closings for severe weather or other emergencies shall be at the sole discretion of the Government. The Contractor shall maintain the required service schedule unless the Contracting Officer’s Representative (COR) notifies the Contractor that weather conditions or an emergency authorizes a closing. The Contractor will receive guidance from the COR of the MTF protocol for closings.

1.7.6. Furlough. Unless otherwise authorized by a defense appropriations bill, contractors will not be reimbursed by the Government for services not rendered during a Government furlough. In the event of a Government furlough, the MTF will determine which contract employees are considered critical and therefore must report to work. Contract employees deemed essential shall be compensated for services rendered during a furlough. All other contract employees shall be furloughed until the Government shutdown ends or they are notified by the Contracting Officer’s Representative that they have become essential employees.

1.7.6.1. Mission Essential: The services performed under this contract are considered mission essential and are required to report unless notified by the COR.

1.8. Contractor Travel: N/A

1.9. Other Direct Costs (ODCs): N/A

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The Quality Control Plan (QCP) shall be delivered electronically to the Contracting Officer and COR within thirty (30) days after contract award; and shall be submitted to the Contracting Officer and COR within 5 working days when changes are made thereafter. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system.

See Part 7, Technical Exhibit 1 - CDRL A001.

1.10.2 Quality assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor Personnel

1.11.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel. All investigations will be coordinated through the Security Department Head between investigating body and contractor personnel.

1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

1.11.2.1 The DHA’s “Onboarding Checklist for Contractor Employees” is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx

1.11.2.2 The DHA’s contractor training instructions embedded at Part 7 Section 7.1.2.

1.11.2.3 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note:

Public Key Infrastructure (PKI)-restricted, printed versions available).

1.11.2.4. Command Orientation. The Contractor shall attend a one (1) day, eight (8) hour orientation and addresses JCAHO, Infection Control, Blood Bank, Command Evaluation, Hazardous Materials, TRICARE, Health Stream, DMHRSi, Legal, Library Services, Mentorship, Red Cross, Safety Office, Police Department, SWANK, HIPAA (Health Insurance Portability and Accountability Act), etc. Orientation will be provided to Contractor personnel, during initial, regularly scheduled shifts. The Contractor personnel shall attend and complete orientations within thirty (30) days following the employee personnel start date.

1.11.2.5. The Contractor shall attend a Information Systems Orientation totaling sixteen (16) hours. On a case-by-case basis, the Government may waive orientation requirements if the employee personnel is (are) currently working at NMCP.

1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.11.4 Key control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE:

All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated.

The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.11.4.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.11.4.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.11.5 Lock combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the contractor’s QCP.

https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx

1.12 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30 p.m., Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. There are no specific qualifications for key personnel.

1.13 Reserved.

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): Reserved.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor.

The contractor shall maintain originally signed NDAs of individual employees and provide copies to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart

42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s)

1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 86 to DHA's Personnel Security Office for a background investigation.

1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

1.16.3. The Contractor shall complete the OF-306.

1.17 Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI)

6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM

5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

AIS Automated Information System APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency

DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eMSM Enhanced Multi-Service Markets EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate IA Information Assurance IO Initial Outfitting I/O In/Out Processing Portal IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System MIL-STD Military Standard MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense P-ATO Personal Authorization to Operate P&R Personnel and Readiness PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones

POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides TOS Terms of Service US United States UFC Unified Facilities Criteria VPN Virtual Private Network XML Extensible Markup Language

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.

2.3.1. The following legal, regulatory, policy, and security documents are relevant to the performance of contract services. The Contractor shall comply with all mandatory documents listed below:

Document Source No./Version Title Title 10 CFR Part 37. Physical Protection of Category 1 and Category 2 Quantities of Radioactive Material, Trustworthy and Reliability determination.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below:

3.2 Facilities: The Government:

☒ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

3.3 Utilities: The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below:

3.4 Equipment: The Government:

☐ Will NOT provide Equipment in support of this contract/task order.

☒ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below:

The Government will provide telephones, facsimile machines, copiers and computer equipment to include laptops for use in performance under this task order. This equipment is authorized for transaction of official Government business only and shall not be used for personal business. Personal long distance calls are not authorized and the cost of all personal long distance calls made by contractor or subcontractor employees may be deducted from the contractor’s invoice payments. Telephones, facsimile machines and computer equipment to include laptops are subject to communications security monitoring at all times. Contractor and subcontract employees may be issued keys signed for at scheduled and unscheduled key control inspections. The Contractor shall be required to reimburse the Government for lost keys, or lockset (if lockset is required to be replaced) as a result of lost keys. The cost of replacement of keys/locksets may be deducted from payments to the contractor. Items issued will remain the property of the Government and the contractor will maintain proper accountability of issued equipment. Equipment shall not be removed from the facilities unless otherwise specified in the PWS. They are to be used, turned in and/or disposed of as directed by the COR or CO.

3.5 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below: N/A

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services:

☒ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below: N/A

4.2 General: N/A

4.3 Secret Facility Clearance: N/A

4.4 Materials: N/A

4.5 Equipment: N/A

4.6 Facilities: N/A

PART 5

5.0 SPECIFIC TASKS

5.1 Nonpersonal Services: The Contractor shall provide services to monitor child abduction monitoring system, monitor the NMCP CCTV camera system, monitor the building fire alarm, monitor internal duress alarms, announce hospital emergency codes, and alert security or emergency response.

5.1 Task 1. The Contractor shall be responsible for testing, activation, notifying, monitoring, maintaining, and securing hospital Emergency Codes in accordance with the MTF instructions and Pre-Planned Response (PPR) plans using the public announcement system and other communication devise to activate and notify personnel as needed. This included participating in all drills and exercises for both NMCP and the Naval base.

5.1. Task 2. The Contractor shall make all overhead announcements throughout the main hospital and outlying hospital buildings to ensure all Codes are announced upon activation and then again when they are secured. The Contractor shall also collect and maintain detailed manual and/or computerized office records of all overhead announcements.

5.1. Task 3. The Contractor shall compile a Monthly Report; to include but not limited to, workload statistics, amount of codes, and security issues. The Contractor shall submit the Workload Statistical Report in accordance with Part 7, Technical Exhibit 1, Deliverables Schedule; Estimated Workload Data shall be submitted on the 4th business day of each month.

5.1.Task 4. The Contractor shall collect and maintain detailed manual and/or computerized office records of all hospital Emergency Codes announcements and incidents as annotated below:

RED (Fire) BLUE (Cardiac or Respiratory Arrest)

PINK (Infant/Child Abduction)

SILVER (Child/Adult – Lost/Eloped)

BLACK (Bomb Threat) GRAY (Disaster)

GREEN (Combative Person) ORANGE (Hazardous Material) WHITE (Armed Intruder/Active Shooter)

YELLOW (Utility Failure) PURPLE (Obstetrics Emergency) BROWN (MTF Optional) Mass Blood Transfusion Protocol Trauma Alerts (Alpha/Bravo) Vehicle Borne Improvised

Explosive Device Personnel Carried Improvised Explosive Device

Light Aircraft Attach Alarm Response

Suspicious Package Protestors Unauthorized Entry Pedestrian MAGENTA (Radioactive Material) STEMI Alert (ST-Elevation

Myocardial Infarction) Stroke Alert

Inpatient Rapid Response Team (IRRT) Alert

Elevator (or other) entrapment Difficult Airway Response

Infant abduction system outage Helicopter Inbound/Outboard Call for Assistance Surveillance

5.1. Task 5. Receive elevator alarms in the event of a patient or staff member becoming stuck. Contractor personnel at the Emergency Communication Center are responsible for notifying all appropriate personnel to ensure they respond to emergency situations in a timely manner.

5.1. Task 6. The Contractor shall monitor the infant abduction system and make notification in accordane with MTF instructions, using the public announcement system and other communication devices to activate and notify personnel as needed.

5.1. Task 7. The Contractor shall collect and maintain detailed manual and/or computerized office records of all infant abduction alarms incidents and issues. This duty also includes testing and troubleshooting all infant abduction systems along with the technicians to analyze system failures and occurrences to isolate the source of the problem and determine if the failure is caused by software, hardware, staff error, or other factors.

5.1. Task 8. The Contractor shall generate and submit infant abduction alarm reports in accordance with the MTF Prevention of and Response to Inpatient Newborn/Infant/Child Abduction instruction.

5.1 Task 9. The Contractor shall notify and maintain communications with the Quarterdeck, Command Duty Officer (CDO), Officer of the Day (OOD), and Chief of the Day (COD), Security Duty Officer and Naval Support Activity Hampton Roads (NSA HR) Security for all emergencies that may arise.

5.1. Task 10. The Contractor shall provide daily briefs to the Officer of the Day (OOD) and Chief of the Day (COD) of current events and planned events daily. The Contractor shall also brief the Command Duty Officer (CDO), Duty Security Officer and NSA HR Security as required.

5.1. Task 11. The Contractor shall attend Anti-Terrorism and Emergency Management meetings, classes, and training sessions to ensure all new and updated procedures are implemented and followed.

5.1. Task 12. The Contractor shall monitor the Commanding Officer residence emergency phone line. The Contractor shall be responsible for notifying appropriate personnel to ensure they respond to emergency situations in a timely manner.

5.1. Task 13. The Contractor shall monitor both the hospital and base communication radios in the event of a Threat Condition or Destructive Weather Alert, or other hospital emergencies where handheld radios are used for communication.

5.1. Task 14. Responsible for sending an average of one-hundred and thirty-seven (137) pages per month; to include but not limited to; conducting Code BLUE and Code PURPLE testing seven (7) days a week, which includes paging all personnel in each group and make sure that all persons in those groups respond. In addition, Contractor personnel shall document if a second page is sent and no response is received. These tests are to be logged on the Code Testing Sheet and in the Daily Log Book each day.

5.1. Task 15. The Contractor shall maintain a logbook to document all pertinent information from each shift onto the Daily Logbook in a very specific and detail-oriented manner. The Contractor shall further ensure that all paperwork is competently completed as it is regenerated through the day in a detailed manner.

5.1. Task 16. The Contractor shall page Duty Driver as necessary for lab runs, lab transfers, patient transfer, and medical equipment transport.

5.2. CLOSED CIRCUIT TELEVISION (CCTV)

5.2. Task 1. The Contractor shall monitor the CCTV cameras twenty-hours (24) hours a day, seven (7) days a week for any and all suspicious activities.

5. 2. Task 2. The Contractor shall make appropriate notifications within the hospital and security of such activities, review footage as required to support security investigation or inquiries.

5.2. Task 3. The Contractor shall collect and maintain detailed manual and/or computerized office records of all suspicious camera activity and/or incidents.

5.2. Task 4. The Contractor shall monitor all outer doors and be sure no one is entering secured doors and/or spaces inside the hospital.

5.2. Task 5. The Contractor shall report names and departments of those violating and breeching the Security in place and then submit them to proper authorities.

5.2. Task 6. The Contractor shall notify Security to areas that have been intruded and obtain information as needed.

5.3. BURGLAR INTRUSION AND INTEGRATED ELECTRONIC SECURITY SYSTEM (IESS)

5.3. Task 1. The Contractor shall monitor all alarms associated with the IESS including but not limited to; notifying Security of all unknown intrusion door alarms received.

5.3. Task 2. The Contractor shall analyze intrusion alarm occurrences to isolate the source of the problem and assist technicians to determine if the failure is caused by software, hardware, staff error, or other factors.

5.3. Task 3. The Contractor shall arm and disarm doors per alarm scheduled, as required.

5.4. FIRE ALARM SYSTEM

5.4. Task 1. The Contractor shall monitor the fire alarm system for Buildings 1, 2, and 3, and activate a Code RED and notify appropriate personnel immediately if a Fire Alarm is received.

5.4. Task 2. The Contractor shall write service reports for trouble alarms received and notify technicians immediately of Fire System and alarm failures to analyze system failures and occurrences to isolate the source of the problem and determine if the failure is caused by software, hardware, staff error, or other factors.

5.4. Task 3. The Contractor shall notify facility maintenance personnel of any system issues witnessed that may need to be addressed and shall support testing, as requested by maintenance technicians.

5.5. Special Qualifications: The Contractor shall provide personnel having certain minimum levels of training and experience. General qualifications that apply to all personnel are provided below:

5.5.1. Contractor Personnel shall read, write, speak, and understand the English language fluently and maintain good communication skills with patients and personnel.

5.5.2. The Contractor shall provide submit proof of computer skills competency prior to each contractor personnel to begin providing services under this contract.

5.5.3. Contractor personnel shall be physically capable of standing and/or sitting for extended periods of time and capable of normal ambulation.

5.5.4. Contractor personal will be required to access DHA/DoD information technology networks/systems containing sensitive information.

5.5.5. Contractor personnel may be required to maintain a current certification in the American Heart Association Basic Life Support (BLS), depending on clinical area of performance. Training shall be the responsibility of the Contractor and is at no cost to the Government.

5.5.6. Contractor personnel shall have the ability to lift fifty (50) lbs.

5.5.7. Contractor personnel performing services under this contract must be a U.S. citizen.

5.5.8. The Contractor shall have knowledge of telephone courtesy techniques.

5.5.9. The Contractor shall have knowledge of and operation of two-way radio communications.

5.5.10. The Contractor shall have knowledge of modern office practices, procedures and equipment, and knowledge of basic record-keeping techniques.

5.5.11. The Contractor shall possess skills in dealing politely with people who are emotional or discourteous.

5.5.12. The Contractor shall possess skills in dealing calmly and courteously with people who are extremely upset or irate.

5.5.13. The Contractor shall possess skills in questioning callers, who often provide incomplete information.

5.5.14. The Contractor shall have the ability to speak clearly and distinctly, and communicate effective both orally and in writing.

5.5.15. The Contractor shall have the ability to analyze situations accurately and adopt an effective course of action.

5.5.16. The Contractor shall have a basic understanding of medical terminology and how to relay information to all parties involved.

5.6. NON-PERSONAL SERVICE STATEMENT

Contractor employees performing services under this order will be controlled, directed and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the Performance Work Statement. Contractor employees will perform their duties independent of, and without the supervision of, any Government official. The tasks, duties and responsibilities set forth in the contract may not be interpreted or implanted in any manner that results in any contractor employee creating or modifying federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

5.7. SCHEDULE

5.7.1. A typical workday can consist of eight (8) – twelve (12) hours; however, the Contractor is responsible for adjusting the employee personnel schedule as necessary to meet the 24/7 requirement. The Contractor shall implement a contractor-developed system for ensuring adequate staffing at all times. The Contractor will support the MTF in placing the right number of people at the right time to ensure that the required support is provided. Any changes in the schedule shall be coordinated between the contractor personnel and the government. Any planned absences of the support services filling the positions shall be communicated to the government supervisor in advance of the absence.

5.7.2. The Contractor shall be required to set an adequate staffing plan to provide the required coverage of the Emergency Communications Center. The Contractor shall provide qualified employee personnel to perform the requirements listed in Section 5. The Government reserves the right to verify this experience at any time during contract period.

5.7.3. The Contractor shall provide a minimum of two (2) personnel at the Emergency Communications Center located at NMCP. The contractor personnel shall be onboard at all times, including days, nights, weekends, and all Federally observed holidays.

5.7.4. Contractor personnel will be considered nonexempt, mission essential personnel. This includes emergency events, but not limited to; hurricanes, storms, snow, etc.

5.8. HEALTH REQUIREMENTS

Contractor Personnel ☒shall ☐shall not be required to obtain documentation of required medical testing or a report of a physical examination. All Contractor personnel providing services under this TO shall complete the MTF’s health examination and immunization screening form and have the form signed by a licensed medical practitioner.

Contractor personnel must meet all the requirements specified under the “Required Documentation” column of the form. Contractor personnel must provide proof of stated immunity or vaccination. All health care provider signatures, addresses and telephone numbers should be legible. The name of the signer may be printed, or a stamp may be used.