R2V Performance Work statment (PWS)_v_09 Aug 2021.pdf

PERFORMANCE WORK STATEMENT

MEDCoE/DOTD/LTD:

Best Practices for Converting Resident Courses to a Virtual Environment (R2V) Course Development & Delivery Phase II

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to, design, and development tasks necessary to support the customized development of virtual, synchronous (blended) train-the-the trainer program for converting resident courses to a virtual environment. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform blended, virtual-based training design and development services as defined in this Performance Work Statement (PWS), except for those items specified as government-furnished property and services. The Contractor shall perform to the standards in the awarded contract.

1.2. Background: In response to TRADOC TASK ORDER IN201151 Assessment of Institutional Resident Training and Education to Virtual Learning, the U.S. Army Medical Center of Excellence (MEDCoE), Department of Training Development (DOTD), Learning Technology Division (LTD) developed a customized training program for designers, developers, and instructors on how to convert resident instruction to virtual delivery (R2V). The development and execution of this customized training program were in response to the COVID- 19 social distancing restrictions and TRADOC task order directive. The R2V course addressed knowledge gaps in the design of virtual instruction and facilitated the discovery of additional barriers affecting the continued execution of R2V best practices.

Effective online education at MEDCoE will require an investment in an ecosystem of learning support for instructors and designers to move their online instruction modality beyond one of rudimentary emergency to a more robust training response. This ecosystem of learning support begins with MEDCoE leadership at all levels of the organization. During the pandemic, MEDCoE, like many other education/training organizations, faced decisions about how to continue teaching and learning while keeping their faculty, staff, and students safe from a public health emergency.

As much of the emergency response to training students at a distance has receded, we find that our pre-pandemic concept of education and training has changed dramatically. In fact, TRADOC (TASK ORD IN201151) has mandated a phased approach to “effect systemic changes in business practices and POM year requirements to reflect the need for a long-term realigned mix of DL, BL, virtual classrooms, and traditional instruction to support future institutional training and education.”

LTD engaged with the MEDCoE Knowledge Management’s (KM) Change Management (CM) Program to officially launch a CM campaign that addresses and aims to mitigate the barriers to instructional change existing within the organization. R2V Phase II curriculum is specifically designed for MEDCoE executive leadership, middle managers, and instructional change agents critical to supporting the significant rise in the demand for remote virtual instruction modalities.

1.3. Objectives: The objective is to facilitate the implementation of best practices for resident to virtual instruction through training of leaders and continue to develop expertise for staff.

1.4. Scope: In collaboration with the DOTD/Learning Technology Division, the Contractor shall design and develop course iterations of virtual instruction totaling 65 hours of content material, virtual delivery and 64 hours of small group coaching. The product shall be enhanced with a high level of interactivity, video scenarios, gamification, and professional Virtual Instructors.

The contractor shall perform design, and development tasks necessary to support the customized development of synchronous interactive virtual training products, assessments, instructor/facilitator guides, and other supporting materials.

1.4.1. These training products shall be developed for delivery using MEDCoE approved training delivery systems.

1.4.1.2. Deliverables package for students shall include electronic and printed workbooks, job aids, reference tools, and assessments for virtual delivery.

1.4.1.2.1 Leader R2V curriculum development 3 days/24 hours

1.4.1.2.2 Championing Learning Initiative curriculum 90 minutes

1.4.1.2.3 Train-the-Trainer curriculum development 40 hours

1.4.1.3 Course iterations

• Championing Learning Initiatives: 2 Iterations, 40 participants

• R2V for Leaders: 1 Iteration, 3 days, 24 students

• R2V for Leaders Small Group Coaching: 1 Iteration, 3 days, 24 students

• Train-the-Trainer: 1 Iteration, 5 days, 24 students

• Train-the-Trainer Small Group Coaching: 1 Iteration, 5 days, 24 students

1.4.1.4 Schedules

1.4.1.4.1 Development and deliverable milestone schedule within 5 days of contract award.

1.4.1.4.2 Course delivery schedule within 30 days of contract award.

1.4.2. Non-Personal Services:

1.4.2.1. The Contractor shall provide professional, qualified personnel that possess the necessary experience, knowledge, and skills to perform the tasks outlined in this PWS. The Government and the Contractor understand and agree that the services to be delivered are non-personal services and both parties recognize and agree that no employer-employee or master-servant relationships exist between the Government and the Contractor and/or between the Government and the Contractor’s employees. Contactor personnel performing under this contract shall not be placed in a position where they are employed by a Federal Officer or are under the supervision, direction, or evaluation of a Federal Officer, military or civilian.

1.4.2.2. The Contractor shall perform independently of and without the supervision of any Government official. The actions created by the Contractor in performing the services herein may not be interpreted or implemented in any manner that results in creating or modifying Federal policy or obligating the appropriated funds of the Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions outlined in Parts 7.5 and 37.1 of the Federal Acquisition Regulation

(FAR).

1.4.2.3. The Contractor shall designate a Project Manager and alternate for the contract. The Project Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Representative (COR). The Project Manager shall have full authority to act for the Contractor on all matters relating to the daily performance of employees performing services under the individual contract. The name of the Project Manager and alternate shall be provided in writing to the Contracting Officer and COR within 5 days of the contract award and whenever there is a change. The Project Manager or the designated alternate shall be available to the COR via telephone between the core hours of 8:00 AM to 3:00 PM Central Time, Monday through Friday, with the exception of Federal Government holidays. The Project Manager or the designated alternate shall be available during normal duty hours to meet with the Contracting Officer and/or authorized Government personnel within one (1) business day to discuss problem areas with government personnel, as necessary to maintain satisfactory performance and to resolve other issues pertaining to Government/Contractor procedures.

1.5. Period of Performance: The period of performance for this work is 6 months from date of award with option to execute additional 6 month extension if government identifies requirement for additional course iterations.

1.6. General Information:

1.6.1. Quality Control: The Contractor is responsible for all quality control to assure the requirements of the contract are provided as specified. The Contractor’s management shall ensure compliance with the performance standards outlined in the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1.6.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The surveillance method may include, but is not limited to, the following:

• COR Inspections (100% or Periodic)

• Monthly Reports

• Customer Feedback

• Customer complaints with COTR verification

The COR shall review preliminary or draft documentation that the Contractor submits, for completeness, and return to the Contractor for correction, if necessary. Final acceptance of documentation required shall be approved by the COR. The Contractor shall not construe any letter of acknowledgment of receipt material as a waiver of review, or as an acknowledgment that the material is in conformance with the individual contract PWS. Any approval given during preparation of the documentation, or approval for shipment shall not guarantee the final acceptance of the completed documentation.

1.6.3. Federal Government Holidays: The Contractor is not required to perform services on the following Federal holidays:

New Year’s Day Labor Day Martin Luther King Jr. Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4. Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0730 – 1630 local time, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The Contractor shall perform the work remotely at the contractor’s place of business.

1.6.6. Security Requirements: Work under this PWS is UNCLASSIFIED and a security clearance will not be required. The Contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of work. The

Contractor shall not disclose and must safeguard Government documents and work products that are obtained or generated in the performance of this PWS. Should the Contractor come into contact with classified material, the Contractor shall notify the Contracting Officer or COR immediately.

1.6.8. Background Checks: Local Area Network (LAN) Common Access Card (CAC) is required to test delivered products on the Army enterprise systems. ALL contractor employees working under this PWS must submit a Position of Trust background investigation (SF 85P) to the Garrison Security Office. A favorable SF 85P is required before gaining access to a U.S.

Government Local Area Network (LAN). Each Facility Security Officer (FSO) must setup a profile in the Joint Personnel Adjudicative System (JPAS) for each Contractor employee within 5 working days of employment. The Contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.

1.6.9 Antiterrorism (AT) and Operations Security (OPSEC):

1.6.9.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training by all employees and subcontractor personnel.

1.6.9.2 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by Installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.10. Ethics and Proprietary Issues: The Contractor shall not sponsor or market their own respective companies or their company’s programs when developing and delivering training and multimedia products. Rights in works created in performance of this contract shall be determined in accordance with DFARS 252.227-7020 and the Special License incorporated into the established contract.

1.6.11. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend a post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer/COR will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.11.1. Monthly Status Report: The Contractor shall submit a status report by the 5th day of the month starting with the effective date of the established contract and continuing until final acceptance of all deliverables. Status reports shall include the current status, the projected completion date (milestone) for each stage of development, and completed/projected contractor travel. The report shall also describe any difficulties or problems encountered, anticipated, or which previously existed that could alter the progression of work. The report shall include recommendations for resolution of problem areas.

1.6.11.2. Weekly Progress Update: The Contractor shall submit a progress update on the first business day of the week starting with the effective date of the established contract and continuing until final acceptance of all deliverables. Progress updates shall include the TO current status. The report shall also describe any difficulties or problems encountered, anticipated, or which previously existed that could alter the progression of work. The report shall include recommendations for resolution of problem areas.

1.6.12. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is ONLY authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation will be issued to the COR, and subsequently sent to the Contractor stating the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR and the Contracting Officer (CO). The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Contractor personnel shall conform to standards of conduct and a code of ethics, which are consistent with those applicable to Government employees as provided by the Joint Ethics Regulation 5500.7.R.

1.6.13. Key Personnel: The contractor shall manage the overall program so that contractor points of contact are available on a day-to-day basis to conduct operations and interact with Government representatives. The contractor shall provide a minimum of two weeks’ notification of any key personnel changes. Key personnel replacements must be made within two weeks so there is no break in continuity of services. At the post award meeting, the contractor shall provide a listing of key personnel along with their positions that will provide work during the analysis, design, development, implementation, and evaluation of this contract. The following personnel are considered key personnel by the Government.

1.6.13.1 Program Manager. The Program Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this project. The Program Manager must be knowledgeable of the program acquisition life cycle process as addressed in the DoDD 5000 series. This position also requires knowledge of the Federal Acquisition Regulations (FAR), Department of Defense (DOD) regulations, requirements, policies and procedures, cost and schedule estimating, systems disciplines, engineering specifications, and commercial practices relating to advanced foreign language course production. The Program Manager shall be knowledgeable of overall organization, direction, and requirements of the contract efforts. Experience in interfacing directly with the Government designated representatives and supervising various contract activities is also required.

1.6.14. Contractor Travel: The Contractor will not be required to travel for this contract.

1.6.15. Other Direct Costs: Not Applicable.

1.6.16. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16. Organizational Conflict of Interest (OCI): The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

ADDIE Analyze, Design, Development, Implementation, Evaluation ADL Advanced Distributed Learning AGM Army Golden Master ALCMC Army Learning Content and Management Capability ALMS Army Learning Management System AR Army Regulation ATRRS Army Training Requirements and Resources System CAC Common Access Card CAM Content Aggregation Model CC Closed Caption CMR Contractor Manpower Reporting CMT Concussion Management Tool CO Contracting Officer COR Contracting Officer Representative COTS Commercial Off- the-Shelf DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DL Distributed Learning DOD Department of Defense DTD Document Type Definition

ELO Enabling Learning Objective FAR Federal Acquisition Regulation FFP Firmed Fixed Price FSO Facility Security Officer GFI Government Furnished Information GFM Government Furnished Materials GUI Graphic User Interface HD High Definition HQ Headquarters HQDA Headquarters, Department of the Army HTML Hypertext Markup Language IAW In Accordance With IMDP Instructional Media Design Package IMI Interactive Multimedia Instruction IPR In-Progress Review ITT Information Technology and Telecommunications JKO Joint Knowledge Online LAN Local Area Network LCO Learning Content Object LMS Learning Management System LOI Letter of Instruction MACE Military Acute Concussion Evaluation MEDCOE Medical Center of Excellence MS Microsoft NACLC National Agency Check with Local Agency and Credit Check OCI Organizational Conflict of Interest PDF Portable Document Format PIF Package Interchange File POC Point of Contact POI Plan of Instruction POP Period of Performance PRS Performance Requirements Summary PPP PowerPoint Presentation PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SME Subject Matter Expert SW Student Workstation TADLP The Army Distributed Learning Program TBI Traumatic Brain Injury TCM TRADOC Capability Manager TDC Training Development Capability TE Technical Exhibit TLO Terminal Learning Objective

TRADOC U.S. Army Training and Doctrine Command TTDC Training the Government Developer UIC Unit Identification Code URL Uniform Resource Locator W3C World Wide Web Consortium WWW World Wide Web

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Government Furnished Information (GFI): The Government will provide sample course material for resident instruction to facilitate development of the customized training.

3.2. Services: The Government will provide Subject Matter Expert (SME) support for design support, incremental review of instructional design deliverables for content accuracy and instructional design acceptance. Final acceptance of deliverables is the sole responsibility of the

COR.

3.2.1. The Government shall facilitate and coordinate Contractor access to delivery platforms, and availability of system technical experts.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. The Contractor shall provide qualified personnel and bear the cost of training and certifying its personnel supporting the requirements of this contract.

4.2. Subject Matter Expert. The Contractor shall provide a subject matter expert with expertise Virtual Instruction Delivery. The contract shall ensure the subject matter expert’s involvement in the analysis, design, and development is documented prior to all deliverables being submitted to the Government SME for review/acceptance.

PART 5

SPECIFIC TASKS

5.0. SPECIFIC TASKS:

5.1. Analysis Tasks

5.1.1. GFI Analysis: The Government will provide source files as GFI to the Contractor for this work.

5.1.2. Media Selection Analysis: The Contractor shall conduct a media analysis to determine the selection of media in order to achieve each learning objective. While matching media to teaching methods is of prime importance, the Contractor shall also consider the availability of the media to the target audience, interactivity and user friendliness, need for technical support, and ease of update of media materials. The Media Analysis report will include, but is not limited to, these factors when making the selection of media.

5.1.2.1. Methodology for identifying the sensory stimulus requirements of the Learning Objectives.

5.1.2.2. Method for identifying the sensory stimulus of the media.

5.1.2.3. Effectiveness of the medium in delivering the training

5.1.2.4. Availability of the media to the target audience (capabilities of target delivery locations to deliver the DL training)

5.1.2.5. The hardware and software specifications if the model is automated.

5.1.2.6. Special proprietary license requirements, if any.

5.1.2.7. Need for technical support and ease of updating of media materials. Affordability, to include: special equipment procurement costs, course development costs, and course implementation or delivery costs.

5.1.2.8. The relationship between media selection and course outline development (i.e., does media selection follow course outline development; or does course outline development follow media selection).

5.1.2.9. A flow chart which shows the questions asked, the decision points, and the sequence of events for media selection.

5.1.2.10. If the Contractor recommends a gaming solution, the contractor shall select one of the approved Army Gaming engines to use in developing the product or present the results of the analysis that identifies an alternate solution.

5.1.2.11. Verbal Information: Recitation of information to support visual cues such as an audio file that plays in the background while a movie clip plays and displays information. For example: the names and purpose of equipment while still images are displayed. Assessment is based on recall of the information using multiple choice, drop-down selection, fill in the blank, or matching. Feedback is immediate.

5.1.2.12. Intellectual Information: Instruction that teaches how to do something. The media should support a visual display of what right looks like and procedural steps that shows a process. This will likely be a video or animation that may include audio instruction. Assessment is based on recall of the information using multiple choice, drop-down selection, fill in the blank, or matching. Feedback is immediate.

5.1.2.13. Cognitive Strategies: The learners are active in seeing or hearing something for the first time, remembering, and taking an action based on the recall. The media should support interaction with the content to support learner control of pace and navigation. The media should support feedback to let the learner know if their progress through the content is on track. For Example: gaming scenarios present an opportunity for a learner to move through the simulated environment and take actions based on seeing, hearing, and remembering. Assessment is based on synthesis and application of the information using scenarios or simulated experiences in which the learner is free to move and make choices without instructional cues or feedback.

Feedback is delayed such as an after action report.

5.1.2.14. Physical Motor Skills: Media should support the learner’s ability to do precise, smooth, and accurately timed actions in a simulated virtual environment. Additional tools are needed to support this type of distributed learning such as joy sticks or haptic devices. With these tools, the media can provide the sensation of vibration of a ship’s movement, the torque of a hand tool, the weight of gun in your hand or the recoil when it’s fired.

5.1.2.15. Emotion/Attitude: The media should support human characteristics in a realistic manner. This is especially important in cultural training where the nuances of facial expressions convey more than just emotion. Assessment is based on synthesis and application of the information using scenarios or simulated experiences in which the learner is free to move and make choices without instructional cues or feedback. Feedback is delayed such as an after action report.

5.2. Design: The Contractor shall design, develop and deliver 16 hours of training for virtual delivery and coaching in collaboration with LTD Instructional Multimedia Solutions Branch (IMSB) instructional design experts.

5.2.1. Overarching Design: The Contractor shall design the training and education products to be engaging to the learner and that reach the desired levels of interactivity.

5.2.2. Virtual Course: The Contractor shall design two (2) virtual course iterations that includes delivery and coaching and one (1) stand-alone training presentation. The Contractor shall provide an overarching design that explains the flow and progression of the components to be used with the asynchronous, self-development delivery of the content. The lessons will be designed without reference to lesson title or number to support reusability.

5.2.3.1. The Contractor shall design the content as standalone learning content objects that can be delivered virtually at MEDCoE.

5.2.4. Synchronous Products: The Contractor shall design the training and education product to be engaging to the learner, provide applicable case studies, scenarios, and practical exercises at level III interactivity. Table C below provides the interactivity level description, interactivity level, and length of each course and test.

Table C.

Interactivity Level

Lesson # Course Title IMI Level Description 1 2 3 4

Virtual training:

"Best Practices for Virtual Leaders."

Virtual delivery of instruction for an audience of up to 24 MEDCoE staff and faculty leaders. This highly-intensive training will be delivered over a three-day period. Course. (Includes a lead-trainer and a co-trainer.)

R2V for Leaders Small Group Coaching

24 hours small-group coaching (2 hours per student per day, 3 days, 4 simultaneous coaches)

Virtual training:

"R2V Train-the- Trainers."

Virtual delivery of instruction for an audience of up to 24 instructors/trainers.

This highly-intensive training will be delivered over a two-day period.

Course. (Includes a lead-trainer and a co-trainer.)

R2V Train-the- Trainers Small Group Coaching

40 hours small-group coaching (2 hours per student per day, 5 days, 4 simultaneous coaches)

Championing MEDCoE Cutting- Edge Learning Initiatives

1.5-Hour Training Brief

Total Training 65.5 Total Coaching 64

5.2.4.1 Synchronous Instructor Facilitated Products: The Contractor shall design the training and education products to be engaging for virtual delivery. The virtual facilitator shall assume the presenter role for these products. Other testimonial and instructional video elements shall be included in these products as appropriate. The Contractor shall provide a facilitator guide that provides the instructor with all elements necessary to conduct a live training event. The facilitator guide shall include speaker notes, anecdotal references, audience questions (checks on learning) and activities (practical exercises) that assist the facilitator with measuring audience comprehension and engaging the audience. Introductory material shall not be included in the synchronous product, but shall be included in the supporting product facilitator guide.

5.3. Development:

5.3.1. After approval of the analysis and syllabus, the Contractor shall develop the products identified in the scope of this PWS. The Contractor shall arrange and facilitate subject matter expert review of all incremental deliverables. When multiple subject matter expert reviews are required by LTD, the Contractor will compile and facilitate arbitration of comment discrepancies. Incremental development deliverables requiring review shall include scripts, media, and production of the content and learning materials.

5.3.2. Supporting Products: At project completion, the Contractor shall archive and deliver all materials, and supporting products with without password or other restrictive protection. The Contractor shall provide the following supporting products in electronic/digital form.

5.3.3. Source files: The Contractor shall deliver all source files used to develop the material.

5.3.4. Graphics and media source files: The Contractor shall deliver all graphics and media source files in the format from which the graphics or media was originally derived. For example: MPEG-4 source file would be the uncompressed video file that was used to create the MPEG-4 (.mp3) file. The 2D graphics pictures that were captured from a 3D drawing would be the original AutoCAD® file.

5.4. Implementation: The Contractor shall deliver synchronous learning product for MEDCoE/DOTD/LTD. Students will participate remotely/virtually with Instructor-facilitators.

5.5. Evaluation:

5.5.1. The Contractor shall conduct a pilot prior to final acceptance by the Government. Pilot shall be conducted in accordance with the TRADOC Pam 350-70-12, TR 350-70, and the Government approved criticality standard for each topic (TLO) in the training program.

5.6. The Government will provide the SMEs needed for individual, group trials, and testing.

5.6.1. The Contractor shall provide support for Pilot activities. Proponent school/agency will conduct the pilot. The Contractor shall include an analysis of learner comments, and development of instructions for pilot learners. The Contractor shall analyze the results of the pilot, comparing to both the objectives and criticality standards to determine if the objective/content is valid. The results of this analysis shall be delivered in the Evaluation Report.

5.6.1.1. The acceptance process and criteria for the Evaluation Report:

5.6.1.2. The proponent will review and accept that the Evaluation Report meets the requirements of the proponent.

5.6.1.3. The COR and proponent SME shall review and accept that the Evaluation Report satisfies the specifications in the compliance documents.

5.6.1.4. Upon passing both the COR and proponent SME review, the COR will issue the acceptance of the Evaluation Report.

5.6.1.5. The Contractor shall have ten (10) days upon notification of any deficiency to remedy problem and return corrected Evaluation Report.

5.6.3. End of Courseware Survey: The Contractor shall require the use of an end of courseware survey to complete the course. The Government will provide the contractor with the end of courseware survey at the time of award. The learner must complete the survey in order to complete the course.

5.7. Train the Government Developer (TTGD): The Contractor shall perform the following tasks to complete transfer of final program and product deliverables:

5.7.1. The Contractor shall organize and coordinate a training session (two-day minimum) to inform the government of design and development structure, coding requirements, modification and publishing processes. The proponent must be provided all the necessary instruction required to perform content maintenance. The contractor shall conduct the TTGD session onsite if travel costs have not exceeded the contract line item number for this contract. If funding is not available, the contractor shall conduct the TTGD session remotely via teleconference.

5.7.2. The Contractor shall ensure content is easily updated using only normal office automation skills. Commercial off the shelf content creation products must follow a consistent pattern from design document to source files for content. The following documentation shall be provided with all TTGD sessions:

5.7.2.1. A diagram that represents the hierarchical/folder file structure for design & content files.

5.7.2.2. An index of all assets and where they are used.

5.7.2.3. A step-by-step document and a narrated screen cast using all products needed and demonstrating all steps necessary to produce the consumable content products ordered within this PWS when: changing assessment questions and answers, editing text on screens, replacing video/images on screens, and creating and replacing narration.

5.8. General Contract Requirements:

5.8.1. Adhere to Standards and Specifications: The Contractor shall adhere to Government Standards, Specifications, and Compliance.

5.8.2. Online Review System: The Government shall provide the Contract with access to an on-line system for the review and submission of comments on all course material.

5.8.3. Deliver Quality Products: The Contractor shall ensure that all deliverables meet the quality requirements of the contract and any contract modification. When products are submitted by the Contractor for acceptance by the Government, the Contractor shall submit reports of testing and certify that quality testing was conducted and that products comply with quality requirements as established under this contract or applicable contract modification.

5.8.3.1. Quality Control (QC): The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which assures their work complies with the requirement of the contract. The Contractor shall deliver the Quality Control Plan (QCP) with the proposal. After acceptance of the Quality Control Plan, the Contractor shall receive the COR’s acceptance in writing of any proposed change to the QC system.

5.8.3.1.1. Style Guide: In development of the courseware, the Contractor shall use and follow the latest version of the Gregg Reference Manual.as regards to language rules of punctuation and grammar.

5.8.3.1.2. Deliverable Rejection: Deliverables found to contain five or more technical or doctrinal errors shall be rejected to the Contractor for revision and resubmission as the same deliverable. The Contractor shall assume responsibility for any impact rejections have on the milestone schedule. Errors in grammar, spelling, punctuation, and product functionality should be intercepted by the Contractor’s QA program prior to submission to the government.

5.8.3.2. Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

5.8.3.3. Required Corrections: The Contractor shall deliver products to the Government as required for content review. Based on this review, the Contractor shall make, at no additional cost to the Government, changes to the courseware that the Government identifies as necessary to ensure accuracy, functionality or operability.

5.8.3.4. The standard for implementation of agreed upon changes is 100% implementation of required changes and no new errors in previously reviewed products.

5.8.3.5. If technical faults are discovered within one year of Government final acceptance, the Contractor shall correct the reported faults and provide the government with updated versions of all corrected files in the proper formats for distribution and/or deployment on the internet, and archival.

5.8.3.6 Protect and Return Government Furnished Materials (GFM), Government Facilities and Government Furnished Information (GFI): The Government will not provide materials for this TO. The Government will provide electronic files of GFI to the Contractor. The Contractor shall provide written documentation to the Government confirming the destruction of the electronically provided GFI within 15 days after completion of the work.

5.9. Technical Specifications:

5.9.1. Optimum Performance: Design the content for optimum performance in order to prevent load time delays between slides under normal connection speeds. Refer to Appendix G, ‘Technical Specifications and Guidelines’ of TP 350-70-12, for acceptable download times.

5.9.2. Web Content: All content played in a web browser shall declare a World Wide Web Consortium (W3C) Recommended Document Type Definition (DTD).

http://www.w3.org/QA/2002/04/valid-dtd-list.html

5.9.3. Baseline Home Computer Configuration: Unless specified elsewhere in this PWS, the courseware/content shall play on the “Baseline Home Computer Configuration IAW most current description on the Distributed Learning Requirements.

5.10. Deliverables: All deliverables shall be submitted to the COR, unless otherwise specified in this PWS. All days identified in deliverable schedules are intended to be workdays unless otherwise specified. The Contractor shall not publish or otherwise release, use, or disclose any work product generated under this contract without the express authorization of the Contracting Officer or COR. Required multimedia and training materials listed as deliverables in the contract shall be reviewed and approved by the COR prior to implementation by the Contractor’s personnel. All deliverables will comply with Army instructional design doctrine to include TRADOC regulation 350-70 and supporting TRADOC Pamphlets.

5.10.1. Project Milestone Schedule: The Contractor shall prepare a milestone schedule within 5 days of contract award identifying project timeline and projected delivery dates for deliverables.

5.10.3. Analysis Reports: The analysis reports shall be a comprehensive report of all contractor performed analyses. The report shall include findings, recommendations and approved decision resulting from the contractors completed Gap, Task, and media analysis as detailed in PWS section 5.1.

5.10.5. Evaluation Plan. The Evaluation Plan describes the scope, type of planned evaluation, methods used, and types of data and information to be collected, as well as the procedures used for collecting information to validate the educational materials produced. The Contractor shall develop and deliver the Evaluation Plan for Pilot

5.10.6. Evaluation Report. The Evaluation Report shall comply with evaluation plan specifications.

http://www.w3.org/QA/2002/04/valid-dtd-list.html

PART 6

APPLICABLE PUBLICATIONS

6.0. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures, including:

AR 25-1, The Army Information Resources Management Program AR 5-20, Commercial Activities Program AR 190-13, The Army Physical Security Program AR 190-51, Security of Unclassified Army Property (Sensitive and Non Sensitive) AR 380-19, Information Systems Security AR 381-12, Subversion and Espionage Directed Against the U.S. Army (SAEDA) AR 385-10, The Army Safety Program AR 385-40, Accident Reporting and Records AR 735-5, Policies and Procedures for Property Accountability TRADOC Regulation 350-70, Army Learning Policy and Systems TRADOC Pamphlet 350-70-4, Systems Approach to Training: Evaluation TRADOC Pamphlet 350-70-5, Systems Approach to Training: Testing TRADOC Pamphlet 350-70-6, Systems Approach to Training: Analysis TRADOC Pamphlet 350-70-12, The Army Distributed Learning (DL) Guide TRADOC Pamphlet 525-8-2, The U.S. Army Learning Concept for Training and Education

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7.0. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Performance Standard Performance Threshold

The Contractor shall submit a status report for each deliverable by the 5th day of the month starting with the effective date of the established contract and continuing until final acceptance of all deliverables. PWS, Part 1.6.11.1-2

Status report shall be submitted to the Government by the 5th day of each month starting with the effective date of the established contract and continuing until final acceptance of all deliverables.

Status reports shall include the deliverable current status, the projected completion date (milestone) for each stage of development, and completed/projected contractor travel. The report shall also describe any difficulties or problems encountered, anticipated, or which previously existed that could alter the progression of work.

The report shall include recommendations for resolution of problem areas.

Status reports shall be submitted by the 5th of each month 100% of the time.

The Contractor shall prepare a milestone schedule of contract award identifying project timeline and projected delivery dates for deliverables. PWS, Part 1.4.1.4.1- 2, 5.10.1

The milestone schedule shall be submitted within 5 days of contract award to include dates of all reviews and deliverables.

Milestone schedule shall be submitted within 5 days of contract award Course delivery schedule within 30 days.

The Contractor shall conduct a media analysis to determine the selection of media in order to

The Contractor shall prepare an analysis specific to the factors identified in PWS Part 5.1.2.1-15

95% accuracy (e.g. 5 technical or doctrinal errors in 100 pages of text or 100 achieve each learning objective.

PWS, Part 5.1.2 computer screens) when compared to government documentation by government personnel.

Deliverables found to contain excessive errors shall be rejected to the contractor for revision and resubmission as the same deliverable.

The Contractor shall develop and deliver the Evaluation Plan PWS, Part 5.5

The Contractor shall develop the Evaluation Plan in accordance with TRADOC guidelines

Timeliness: Actions and deliveries completed on…