Final_PWS_Jan_21_2015.pdf

Performance Work Statement Folsom Janitorial Services

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract for refuse collection services. The

Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background: The Bureau of Reclamation anticipates award of a contract for refuse removal and disposal services at the Folsom Dam Offices located at 7794 Folsom Dam

Road, Folsom, CA 95630, to include transportation and disposal at appropriate landfills.

The contractor shall perform to the standards in the contract as well as all local, state, and federal regulations

1.2 Scope: The Contractor shall furnish all necessary labor, materials, equipment, and supervision to collect and dispose of trash and refuse. The Contractor shall be responsible for pickup of all loose trash.

1.3 Objectives: The objective of this contract is to provide the Folsom Dam Offices with highly professional, timely, responsive and environmentally responsible trash and refuse collection and disposal services.

1.4 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deviance.

1.5 Place of Performance: The work under this contract will be performed at the U.S.

Bureau of Reclamation, 7794 Folsom Dam Road, Folsom, CA 95630. See Map

Attachment 2.

1.6 Period of Performance: The period of performance shall be for one (1) Base Year and four (4) option years. The Period of Performance reads as follows:

Base Year April 13, 2015 through April 12, 2016

Option Year I April 13, 2016 through April 12, 2017

Option Year II April 13, 2017 through April 12, 2018

Option Year III April 13, 2018 through April 12, 2019

Option Year IV April 13, 2019 through April 12, 2020

1.7 Recognized Holidays: The Contractor is not required to perform work on the holidays listed below:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.8 Hours of Operation: The service will be conducted between the hours of 7:00 a.m. to

3:00 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings.

1.9 Type of Contract: The government intends to award a Firm Fixed Price Contract.

1.10 Contracting Officer’s Representative (COR): Individual to be named in a separate document. The COR coordinates to receive and evaluate deliverables: monitors

Contractor performance and notifies Contracting Officer and Contractor of deficiencies:

serves as the functional and technical representative for Contracting Officer. The COR is not authorized to make changes to this contract, but will ensure compliance with terms and conditions associated with the resulting contract.

1.11 Applicable Publications: The Contractor shall practice safe work habits at all times while performing under this contract. All contract operations will be in accordance with the applicable standards of the Occupational Safety and Health Act (OSHA) and other appropriate Federal or State safety regulations.

PART 2

DEFINITIONS

2.1 Definitions:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the

U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.5. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.2. Acronyms:

BOR Bureau of Reclamation

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

FAR Federal Acquisition Regulation

IAW In Accordance With

CO Contracting Officer

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0 Government Furnished Property: There are two (2) Government trash bins located by the Warehouse 204A dock, one (1) is for trash, and the other is for “Cardboard only” to be included for disposal (see map). These bins are 6’W x 6’ x 7’ H.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 Contractor Key Personnel: The Contractor shall provide all personnel necessary to perform the services required under this Contract in a timely manner. Contractor employees assigned to operate vehicles in the performance of the work of this contract must have in their possession at all times a valid California State Drivers License appropriate for the type of vehicle being operated.

4.1 Contractor Vehicles: The Contractor shall use vehicles equipped with compactor-type units for the collection and transportation of solid wastes. These units must be sealed to prevent leakage of liquid or other waste materials. Contractor shall immediately clean up any leakage or spills resulting from Contractor’s vehicles or operations.

The Contractor shall comply with all legal load restrictions in the hauling of equipment or materials on public roads beyond the limits of this project. A Special Permit will not relieve the Contractor of liability for damages resulting from his operations.

4.2 Contractor Bins: The Contractor shall furnish two (2) 8 CY solid waste bins and three (3) 20 CY capacities required for use during the term of this contract. Contractor bins must be in place three (3) days prior to the first scheduled service pick up in effect.

The Contractor shall furnish the aggregate bin capacity as specified for each service area on the attached map. Specific bin sizes shall be supplied in certain service areas, as listed below:

SERVICE AREA’S BIN SIZES

Various Locations (see map) 8 @ 8 CY

Bone Yard (past equipment Bldg. 210 on map) 3 @ 20 CY

Bins may be changed or eliminated due to changing lake levels and use patterns. The

Contractor will be given a notice of change within 24 hours of the change.

The contractor shall maintain all contractor provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. All containers shall remain in good, workable condition. They must remain easily accessible to customers. The contractor shall perform all cleaning, painting, repair, and other maintenance tasks. Trucks and trailers used for hauling and collecting shall be washed as required to ensure they are free of odor, dirt, debris, and pests.

PART 5

SPECIFIC TASKS AND DELIVERABLES

Task 5.0 Weekly Collection: The Contractor shall service each container at each collection area in accordance with the appropriate pickup schedule in effect. The

Contractor shall return the containers to their original location after servicing, in an upright position with the lids/doors securely in place (closed). The Contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, and other potential obstructions. The contractor shall be responsible for immediately cleaning up any spills, debris, etc., which may occur due to contractor error in securing the containers. The Contractor shall transport and dispose of all solid waste at a licensed off-site disposal facility selected by the Contractor.

Disposal shall be in accordance with existing local, state, and federal regulations. The

Contractor shall be responsible for any permit or fees associated with the use of disposal locations.

Task 5.1 Open Container Pickup : The open top containers shall be of a capacity of at least 20 cubic yards and shall remain at the locations identified above under “Service

Areas” for on-call service pickup. On-call service pickups shall be performed within 24 hours after notification from the COR. The Contractor shall schedule the removal of any open-top container so that the facility is not without a container for more than three (3) hours. The Contractor shall transport and dispose of all solid waste at a licensed off-site disposal facility selected by the Contractor. Disposal shall be in accordance with existing local, state, and federal regulations. The Contractor shall be responsible for any permit or fees associated with the use of disposal locations.

Task 5.2 Additional Removals: Requests for additional services could include extra scheduled refuse removal, as well as, refuse removal from extra bins placed throughout the Folsom Area Offices.

Task 5.3 Pre-work Meeting: A pre-work meeting shall be held within ten (10) days after award of the contract, and (3) days prior to the beginning of work under the contract, at a time agreed upon by the contractor and the COR. The purpose of the meeting will be to review the contract and the work to be performed. The Contractor shall prepare a work schedule and a list of employees showing the days and times when tasks will be accomplished. Revised service schedules shall be submitted two (2) weeks prior to the end of the month and the new schedule shall begin no sooner than the beginning of the month following submittal.

PART 6

SPECIAL REQUIREMENTS AND PERFORMANCE ASSESMENT

6.3 Performance Assessment and Disincentives

6.3.1 Monitoring Performance: During the course of the evaluation period, the

COR will track Contractor performance. Interim (mid-term) evaluations may be provided to identify strengths and weaknesses in the Contractor's performance during the period being evaluated. At the end of the period, the COR will assess the

Contractor's performance in accordance with the Quality Assurance Surveillance

Plan (QASP) and report to the Contracting Officer.

6.3.2 Contractor Self-Assessment: Following each evaluation period, the

Contractor may provide a written self-assessment of its performance to the COR to be considered in its report to the Contracting Officer. The self-assessment shall be submitted not later than 5 working days after the end of each evaluation period. The self-evaluation shall not exceed one page per PRS element. The self-assessment shall address both the strengths and weaknesses of the Contractor's performance during the evaluation period. Where deficiencies in performance are noted, the

Contractor shall describe the actions planned or taken to correct such deficiencies and avoid their recurrence. The self-assessment itself will NOT be the basis for the

Disincentives determination.

6.3.3 COR Recommendation: The COR will consider all evaluations and any other pertinent information, including Contractor self-assessment, and will prepare a report to the Contracting Officer with findings and recommendations. The

Contractor will be provided a copy of the draft findings and recommendations of the

COR and will be afforded the opportunity to identify factual errors. The COR's draft recommendation is not subject to negotiation and the COR will not engage in discussions with the Contractor. Any errors identified by the Contractor will be addressed by the COR in its final report. The Contractor will be provided a copy of the final COR report at the same time the report is submitted to the Contracting

Officer..

6.3.4 Quality Assurance Surveillance Plan: Evaluation method the government uses to surveillance performance to determine whether the Contractor meets the standards of performance as defined in the PWS. The absence of a QASP for any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the government under any other provision of the contract in determining the quality of the Contractor performance.

Attachments:

1) PRS/QASP

Performance Requirements Summary and

Quality Assurance Surveillance Plan (QASP)

Performance Requirement

Performance Threshold

Deduction

Collection and Disposal of Solid

Waste in accordance with Performance

Work Statement

No more than 2 Customer

Complaints Monthly

Contactor does not meet 100% of the PWS.

The deficiency can be remedied within

24 hours of a call from the COR.

2% deduction to the months invoice

Quality Assurance Surveillance: The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from site personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the Denver Federal Center. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).