QASP MTI -30 Aug 20.docx

FA3016-16-C-0019 MTI Dev

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

737th TRAINING GROUP, BASIC MILITARY TRAINING

MTI DELIBERATE DEVELOPMENT

1. OBJECTIVE. This Quality Assurance Surveillance Plan (QASP) has been developed and will adhere to Performance-Based Services Acquisitions (PBSA) guidelines. This Quality Assurance Surveillance Plan will be used by the Multi-functional Team (MFT) to ensure contractor compliance and is designed to provide the MFT to ensure contractor compliance and is designed to provide the MFT a vehicle to ensure delivery of the QASP will also provide the Contracting Officer Representative (COR) an effective systematic surveillance method for each item listed in the Performance Work Statement (PWS), specifically on the Service Summary (SS). The premise of commercial contracting is for the contractor to assume responsibility for the work they produce. The government will also rely on the contractor's quality control measures for ensuring contractual requirements are met.

2. RESULTS. The result in managing this acquisition through this QASP is to provide the 737 TRG with clear concise reports of evaluation on organization surveys to measure behavior in the training environment and the training of 737th Training Group instructor and supervisory staff to support the deliberate development of military training instructors in required military training instructor core competencies.

3. GOALS OF THE MULTI-FUNCTIONAL TEAM (MFT). The purpose of the MFT is to create an environment that shapes and executes an acquisition. The emphasis is on teamwork, trust, common sense and agility. The goal is to obtain efficiencies, improved performance, and cost savings throughout the acquisition life cycle.

4. MULTI-FUNCTIONAL TEAM ROLES & RESPONSIBILITIES. The MFT is composed of stakeholders in the acquisition. These stakeholders are responsible for the acquisition throughout the life of the requirement. See QASP signature page for MFT membership.

4.1. Contracting Officer's Representative (COR): is responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract.

The COR will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor's performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the QASP and PWS throughout the life of the acquisition. See also in AFF ARS MP5301.602-2(d) and Designation Memorandum for further clarification of COR duties and responsibilities.

4.1.1. Contracting Officer Representative Tracking (CORT) Tool is the DoD mandatory web accessible management application designed to nominate, appoint, track and terminate, if necessary, CORs and to serve as the web-based portal for all relevant COR documents to include monthly status reports/surveillance documents on service contracts. The CORT Tool is located on the Wide Area Work Flow (W AWF) site and requires access to WA WF to register. CORs are required to register in the CORT Tool and upload their COR nomination and surveillance documentation. See the DoD Contracting Officer Representative Tracking (CORT) Tool User's Guide for further guidance.

4.2. The Contracting Officer (CO): has overall responsibility for overseeing the contractor's performance in the areas of contract compliance, contract administration, cost control and property control; reviewing the COR assessment of the contractor's performance; and serves as a liaison between the COR and the contractor. The CO is the only person with the authority to direct the contractor in the performance of their duties under the contract and to make interpretations of and changes to the contract. The CO will facilitate MFT meetings. See also AFF ARS MP5346. l 03, Contracting Office Responsibilities, and AFF ARS MP5301.602-2( d) for further clarification of CO duties and responsibilities.

4.3. The Functional Commander/Functional Director (FC/FD)/ COR Management:

Encompasses the FC/FD and the COR Supervisor and has overall responsibility for developing the PWS and the QASP and ensuring they satisfy mission requirements, are performance-based, foster innovation and define metrics. COR Management is also responsible for assigning competent and capable functional experts to the MFT who will be available full time or as warranted by the procurement cycle. COR Management will assign COR(s) and notify the CO of any changes to this designation. FC/FD will review contractor performance documentation, prepared by the COR, on a regular basis to ensure performance is compatible with mission objectives. See also AFFARS MP530l.602-2(d) for further clarification on COR Management duties and responsibilities.

4.4. The Contracting Squadron Commander (CSC): serves as the Business Advisor to senior leadership; develops and MFT in planning, assessing contractor performance and, managing the acquisition throughout the life of the requirement IA W the FAR, DFARS and AFF ARS. The CSC will provide Annual Execution Review (AER) reports on service acquisitions to the MAJCOM for consolidation.

4.5. The Quality Assurance Program Coordinator (QAPC): develops, manages and implements the base Quality Assurance Program; supports the MFT in the development of contract requirements, ensuring requirements are clearly stated and enforceable; aids in development of the Service Delivery Summary (SDS) and QASP and provides training to all FC/FD, COR and others that interact with this contract as needed.

4.6. The Contract Administrator (CA): is the focal point for issues regarding the contract; prepares and processes modifications to the contract; assists the CO in ensuring contractor performance meets contract standards; records and transcribes minutes for meetings.

4.6.1. CA will perform COR assessment on a periodic basis as determined by the CO. The CA will verify that the COR is accomplishing their surveillance according to the QASP. Observation of one or two checks will be sufficient to verify the CO R's procedures. If deficiencies are discovered in the COR surveillance procedures, the CO will notify the FC/FD and COR Management and provide any assistance the requested, such as additional training for COR. The CA will ensure that the COR is documenting their surveillances in a timely manner. A check of the COR files will also be performed on a periodic basis as determined by the CO/CA.

5. PERFORMANCE MANAGEMENT. The following outlines the approach, methods and tools to be used by the MFT to manage this acquisition upon award.

5.1. COR(s) shall evaluate and document contractors' performance in accordance with the procedures outlined in this QASP and maintain resulting surveillance documentation. The results of surveillances shall be maintained as Past Performance information and utilized to

5.2. The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure the contract services conform to the requirements of the PWS.

5.3. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Additional information about trafficking in person may be found at the website for the Department of State's Office to Monitor and Combat Trafficking in Person at http://www.state.gov/g/tip.

5.3.1. IAW FAR 52.222-50 and DFARS PGI 222.17, Combating Trafficking in Persons, CORs must monitor the contractor's performance regarding trafficking in persons such that noncompliance with stated regulatory guidance is brought to the immediate attention of the CO. CORs must inform the CO if the contractor, contractor personnel, subcontractor, or subcontractor personnel have failed to comply with the requirements of this clause and PGI.

5.3.2. The contracting officer shall, through the contracting officer's local commander or other designated representative, immediately notify the Combatant Commander for the geographical area in which the incident has occurred. The Unified Combatant Command DefeneLINK website at http://www.detensdink.mil/specials/unifiedcommand/, identities each command's area of responsibility.

5.3.3. The contractor shall take appropriate action should a violation occur. For corrective procedures and remedies for non-compliance see contract clause FAR 52.222-50.

5.4. SAF/AQ Policy Memo, Implementation of FY 11 NOAA Section 8108, Contractor Inventory, 13 Nov 12, requires contractors to report labor hours via the Contractor Manpower Reporting Application (eCMRA) located at http://www.ecmra.mil.

5.4.1. CORs shall ensure contractor labor hours and contract data entry requirements are properly loaded in the eCMRA. See CMRA Contractor Manpower Reporting Full User Guide for further guidance.

5.5. The MFT shall continue to meet after award as necessary to ensure high levels of contractor performance, foster a synergistic partnership, and support mission requirements.

6. METHODS OF INSPECTION APPLICABLE TO THIS CONTRACT.

6. 1. Periodic Inspection - CORs will perform periodic inspections of the Service Summary objectives using a locally developed checklist. Periodic inspections will be performed on a periodic (daily, weekly, monthly, quarterly, etc.) basis as determined by the COR. Whenever a discrepancy is noted during a periodic inspection the COR shall follow the procedures outlined in paragraph 10.l of this plan. The COR's schedules (if applicable) are submitted to the contract administrator for review prior the month being inspected.

6.2 One Hundred Percent Inspection - CO Rs will inspect and evaluate the contractor's performance each time it is performed for Service Summary objectives inspected by One Hundred Percent Inspection. Whenever a discrepancy is noted during an inspection the COR shall follow the procedures outlined in paragraph 10.1 of this plan.

6.3. Customer Complaint - The COR is the point of contact and must collect all customer complaints. A locally developed form may be used for this purpose. The COR must investigate a complaint to determine its validity. If not valid, the COR will inform the customer, and indicate on the form that the complaint is closed and why it was determined not valid. If valid, the COR documents how they determined its validity and provides the contractor's representative of copy of the complaint and have them initial the form. The COR forwards a copy of the complaint to the Contracting Officer and notifies the customer of the resolution of the complaint. Customer Complaint forms become a permanent part of the COR surveillance records. CO Rs provide training and assistance for customers in the procedures for filing customer complaints.

7. SERVICE SUMMARY WITH INSPECTION METHODS INCLUDED

8. CONTRACT MANAGER NOTIFICATION.

The COR will ensure that the contract manager/project manager is frequently informed of contract performance status. Whenever a discrepancy is noted during an inspection the COR will provide a copy of the inspection to the contract manager/project manager. The contract manager signs or initials and dates the COR copy to indicate they have been notified of the discrepancy. This does not constitute agreement with the finding. The COR will also notify the Contracting Officer of all discrepancies noted during the surveillance.

9. NON-SERVICE SUMMARY ITEMS.

Everything that is written into the contract is required to be provided by the contractor. Non Service Summary items will be inspected on a periodic basis.

10. CERTIFICATION OF SERVICES.

Certification of services is performed by COR via Wide Area Work Flow (WA WF) system. At the end of each billing period, service provider inputs invoice information in the WA WF system. WA WF automatically notifies appropriate COR via email of pending invoice. COR accesses WA WF and verifies accuracy of service provider's data. If data is correct, COR certifies invoice and payment is conducted by Defense Finance Accounting System (DFAS). If COR encounters errors in service provider's invoice, COR consults with on site manager or contractor's billing official to mutually rectify data. If service provider disagrees with COR, issue is forwarded to the CO for resolution.

10.1. Unacceptable Services. The COR shall determine the cause of contractor unacceptable services.

10.1.1. If any government action, or lack of action, caused or contributed to the unacceptable performance, the performance will not be counted against the contractor. The COR will take steps to ensure the government does not interfere with the contractor's performance in the future.

10.1.2. If contractor caused, the COR shall document the occurrence in accordance with (IAW) the methods of surveillance outlined in this QASP. IAW contract terms and conditions, the government reserves the right to inspect any services that have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. If re-performance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. Disputes between the COR and the contractor on the validity of a performance assessment shall be referred to the Contracting Officer.

11. CONTRACTOR RATING.

The Contracting Officer will perform a monthly contractor rating using the common DoD Rating System. The periodic contractor rating will be based on the monthly surveillance reports accomplished by the COR.

12. CONTRACTOR PERFORMANCE ASSESSMENT RATING (CPARS).

CPARS is applicable to all service contracts valued over $1,000,000 and all health care service contracts valued at over $150,000. Guidance on CPARS is available from the Department of the Air Force CPARS Guide and the 802 CONS CPARS representative.

13. INITIAL EVALUATION OF CONTRACTOR PERFORMANCE.

Initial evaluation of contractor performance is a joint determination by the multi-functional team that the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract. The initial performance review shall take place within 30 days after the contractor assumes full performance responsibilities. (i.e. after completion of transition/mobilization).

REVIEW & ACCEPTANCE.

Date Functional Director

Robert De La Rosa, GS-XX, DAF Date Contracting Officer

Date Contract Administrator

Contracting Officer Representative

Quality Assurance Program Coordinator