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QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
FISHER HOUSE LINEN SERVICES
Performance Requirements Summary Summary Table:
| Factor No. |
| Performance Indicator |
| Performance Standard |
| AQL Maximum Allowable Degree If Deviation |
| Method — Type of Surveillance Reduction When AQL Exceeded |
| Corrective Action |
| 1. |
| Shipment quotas are met. |
| All quotas are delivered to Fisher House per established schedule. |
| 2 valid discrepancies per month |
| COR Weekly inspection |
| A corrective action plan shall be submitted for discrepancies exceeding the AQL. Two consecutive months that exceed the AQL will be documented on the annual Contractor Performance Assesment Review (CPAR) |
| 2. |
| Weights are accurate |
| Weight delivery equals weight received. |
| 2 discrepancies per month |
| COR Weekly inspection |
| A corrective action plan shall be submitted for discrepancies exceeding the AQL. Two consecutive months that exceed the AQL will be documented on the annual Contractor Performance Assesment Review (CPAR) |
serviceable and properly finished
| Laundry is clean, in usable condition, and free of excessive wrinkles. |
| 2 valid complaints per month |
| COR Weekly inspection |
| A corrective action plan shall be submitted for discrepancies exceeding the AQL. Two consecutive months that exceed the AQL will be documented on the annual Contractor Performance Assesment Review (CPAR) |
| 4. |
| Provide required reports |
| Data required submitted on time. |
| Within 5 working days after due date |
| As applicable |
| A corrective action plan shall be submitted for discrepancies exceeding the AQL. Two consecutive months that exceed the AQL will be documented on the annual Contractor Performance Assesment Review (CPAR) |
| 5. |
| Transport / vehicles/carts are clean |
| Vehicles/carts are clean, dry, and free of visible soil |
| 2 discrepancies per month |
| Weekly Observations |
| A corrective action plan shall be submitted for discrepancies exceeding the AQL. Two consecutive months that exceed the AQL will be documented on the annual Contractor Performance Assesment Review (CPAR) |
SURVEILLANCE ACTIVITY CHECKLIST. There are some contractual requirements, of a general nature, that do not properly fit under the random sampling concept. These items are contained on the following checklist by frequency of the surveillance (weekly, monthly, etc.)
SURVEILLANCE ACTIVITY CHECKLIST
| Contract requirement |
| Method of surveillance |
| Date Accomp |
| Where Accomp. |
| Comp- liance |
| Shipment Schedule is met |
| Review upon delivery of linen |
| Weights are accurate. |
| Daily weighing upon receipt. Compare to delivery tickets on a weekly basis. |
Laundry is clean, serviceable and properly finished Review upon delivery of linen
| Provide required reports |
| Data required submitted on time |
| Transport / vehicles/carts are clean |
| Vehicles/carts are clean, dry, and free of visible soil |
(To be performed (daily) (monthly) (weekly) (as applicable)