QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

DEPARTMENT OF THE AIR FORCE

OGDEN AIR LOGISTICS CENTER (AFMC)

HILL AFB, UTAH 84056-5609

Written by:

Logistics Management Specialist: Kimberly Covert

1. Vision: Agile and Trusted Provider of War–Winning Supply Chain Readiness---When and Where Needed

2. Mission: Deliver Supply Chain Readiness to Enable Combat Power for America and its International Partners

3. Purpose

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place Who will conduct the monitoring How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets the contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

This QASP is based on the premise that the contractor, not the government, is responsible for management and Quality Control/Quality Assurance (QC/QA) actions to successfully meet the terms of the contract. Multi-functional Team Meetings – The Multi-functional team will manage the contract throughout the life of the contract. This team will form a partnership between the government and the contractor to ensure the best possible service is provided for the life of the contract. All performance assessment data will be reviewed at these meetings. If performance improvement is necessary, a plan of action will be created. Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

The Defense Contract Management Agency (DCMA) is delegated quality assurance responsibilities under this QASP. The DCMA will act as the Contracting Officer Representative (COR) and participate in the surveillance of the contact IAW their approved surveillance plans.

4. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship.

The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned KO: Lowell Cook Organization or Agency: USAF Telephone: 801-777-8968 Email: lowell.cook.3@us.af.mil (Subject to change, government will provide written notification with-in 30 days) mailto:lowell.cook.3@us.af.mil

Strategic Sourcing Logistics Management Specialist (LMS) The LMS may serve as direct conduit to provide Government guidance and feedback to the Contractor on technical matters. The LMS is responsible for providing continuous administrative oversight of the contractor’s production performance. The LMS uses the QASP to conduct the oversight process. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The LMS is responsible for reporting early identification of performance problems to the KO. The LMS is required to provide an annual Contractor Performance Assessment Report (CPAR) to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The LMS is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Assigned LMS: Kimberly A. Covert Organization or Agency: USAF Telephone: 801-586-1326 Email: 415SCMS.STRATEGIC.CONTRACTS@us.af.mil (Subject to change, government will provide written notification with-in 30 days)

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

The Defense Contract Management Agency (DCMA) is delegated quality assurance responsibilities under this QASP. The DCMA will act as the Contracting Officer Representative (COR) and participate in the surveillance of the contract IAW their approved surveillance plans.

Other Key Government Personnel: This may include performance monitors, inspectors, technical experts, or others who provide information that helps the LMS monitor contractor performance.

mailto:415SCMS.STRATEGIC.CONTRACTS@us.af.mil

Contractor Representatives

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Key Contract Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

6. Performance Requirements and Method of Surveillance

6.1. Contract Surveillance

6.1.1 Surveillance of contractor actions will be inspected and monitored in accordance with DCMA’s Surveillance Plan.

6.1.2 A summary of the inspection results will be recorded quarterly and provided to the CO at Ogden OO-ALC. Any unacceptable rating will be addressed in these summaries. These documents then become part of the official Air Force contract record.

6.1.3 The contractor is responsible to ensure all-inclusive management of the quality control requirements are accomplished as outlined in the contract/PWS. This includes the establishment of a viable quality control program, detailed inspection programs, monitoring actions and effective corrective actions.

6.1.4 The contractor will also be evaluated by government personnel through inspections and/or reviews of required documents as identified in the PWS and CDRLs.

6.1.5 Surveillance will be accomplished by DCMA’s surveillance plans. DCMA will review and document all complaints along with resolution of such complaints with the documentation becoming a permanent part of the surveillance records.

6.1.6 If at any time during the surveillance period the results of the surveillance show that the number of unacceptable observations during the period exceeds the performance threshold, and it is determined that it is not government caused, the DCMA ACO will notify the CO in writing. The CO and the contractor will evaluate the situation and negotiate consideration for the unacceptable performance. The authority used is the Inspection of Service

Clause.

6.1.7 All negative comments, actions, and reviews will be dealt with IAW contractual arrangements.

6.2 Combatting Trafficking in Persons

IAW DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the contractor’s performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

a. Keep the lines of communication open with the contractor. At the Post- Award conference, remind the contractor of his contractual responsibilities to notify the government if the contractor receives notification of any alleged violations to this policy or if actions have been taken against the contractor employees, subcontractors or subcontractor employees pursuant to the clause.

b. When appropriate, encourage contractor to complete Human Trafficking Awareness Training.

c. Encourage the contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

6.3 Surveillance Matrix

The Defense Contract Management Agency (DCMA) is delegated quality assurance responsibilities under this QASP. The DCMA will act as the Contracting http://www.state.gov/g/tip

Officer Representative (COR) and participate in the surveillance of the contact IAW their approved surveillance plans.

6.4 Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7. Performance Reporting

At the completion of each period of performance, a Contract Performance Assessment Report (CPAR) may be submitted. A CPAR includes six evaluation areas to rate the contractor's performance. More detailed information can be located under the “Guidance” tab on the CPARS log in page: CPARS

Quality: Assess the achieved product performance relative to performance parameters required by the contract/order.

https://www.cpars.gov/

Schedule: Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

Cost Control: (Not required for Fixed Price type contracts/orders).

Assess the contractor’s effectiveness in forecasting, managing, and controlling contract/order cost.

Management: Assess the integration and coordination of all activity needed to execute the contract/order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

Utilization of Small Business: Assess compliance with all terms and conditions in the contract/order relating to Small Business participation (including FAR 52.219-8, Utilization of Small Businesses and FAR 52.219-9, Small Business Subcontracting Plan (when required).

Regulatory Compliance: Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes.

7.1 Performance Management

7.1.1 If at any time during the period of performance, the results of the surveillance show that the number of unacceptable observations during the period exceeds the performance threshold, and it is determined that it is not government caused, DCMA ACO will notify the assigned CO. The CO will evaluate the situation and discuss remedies to improve performance, negotiate consideration for unacceptable performance, and otherwise assert the Government’s contractual rights when necessary.