PWS (updated).rtf

Performance Work Statement DXH 600 Hematology Analyzer Irwin Army Community Hospital, Fort Riley, Kansas

PART 1 GENERAL INFORMATION

1. Description of Work: This is a non-personnel services contract to provide a Total Service Agreement for Hematology Analyzer, SN: AY19721. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Period of Performance

The period of performance shall be for one (1) Base Year of 12 months and (4) 12 month option years.

Base Year: 1 October 2020 – 30 September 2021 Option Year 1: 1 October 2021 – 30 September 2022 Option Year 2: 1 October 2022 – 30 September 2023 Option Year 3: 1 October 2023 – 30 September 2024 Option Year 4: 1 October 2024 – 30 September 2025

1.2. Administrative Information:

1.2.1. Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government. A formal Quality Control Plan (QCP) is not required for this commercial service. However, the contractor shall maintain an inspection system commensurate with commercial practices to ensure the contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.2.2. Quality Assurance: The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. Non-conforming services shall be re-performed at no increase in contract price. If non-conforming services are recurring, cannot be re-performed, or the services fail to achieve the Performance Requirements Summary (PRS), the Government may reject the nonconforming service(s) and document the contractor’s performance record accordingly. The Government may also issue a Contract Discrepancy Report (CDR) in which the contractor will be required to respond with the development of a corrective action plan (CAP), which identifies the root cause, corrective action (CA) for the root cause, CA for the specific nonconformance, and the date the CAs will be complete.

1.2.2.1. Non-conforming Supplies or Services: When a contractor’s performance does not meet contract requirements and/or approved work schedules and/or timeframes it is considered non-conformance. Non- conformance shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical). The Government may re-inspect work designated for re-performance or late performance.

1.2.2.1.1. Level I (Minor) non-conformance: is defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor non-conformance usually can be corrected on the spot, where no further CA response is necessary, and can be issued by the Government Representative to the contractor either through a verbal or written non-conformance report. Minor non- conforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the Contracting Officer.

1.2.2.1.2. Level II (Major) non-conformance: is defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Recurring minor non-conformances, or a non-responsive contractor, indicating a trend or failure of the contractor’s quality control, can also be classified as a major non-conformance. Major non-conformance’s shall result in the issuance of a written CDR from the Contracting Officer to the contractor requiring the development of a CAP by the contractor, which identifies the root cause, CA for the root cause, CA for the specific non-conformance and the date CAs will be completed.

1.2.2.1.3. Level III (Critical) non-conformance: is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II CDRs; or is for a non- responsive contractor to a level II CDR. Critical non-conformances shall result in the issuance of a written CDR to the contractor requiring the development of a CAP by the contractor, which identifies the root cause, CA for the root cause, CA for the specific non-conformance and the date CAs will be completed.

1.2.2.1.4. Inspection Results: The contractor will be notified of Government inspection results. The contractor shall acknowledge receipt of the inspection results. The contractor may be notified of inspection results verbally. Verbal notifications of defective work will be confirmed in writing. When Government inspectors are unable to contact the contractor to notify the contractor of inspection results, acceptance or rejection of work will be made on the basis of the initial inspection.

1.3. Customer Complaints: Complaints will be validated by the Government Representative and be reported in writing to the Contracting Officer and the contractor for action, if it constitutes a failure to perform, as determined by the Government. The contractor shall have no more than one substantiated complaint for each period of performance.

1.4. Federal Government Holidays: The contractor is not required to perform services on the following Federal Holidays.

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to a holiday declared by an Executive Order and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

1.5. Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:30 a.m. through 4:30 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6. Place of Performance: The work to be performed under this contract will be performed at Irwin Army Community Hospital 650 Huebner Rd. Fort Riley, KS.

1.7. Persons Authorized to Make Calls: Only those people listed below and the Contracting Officer are authorized to give the contractor instructions, place service calls, or request updates status. The Government representative will call and leave their name and number. The contractor will return the call or come directly to the Clinical Engineering Branch to verify instructions prior to initiating any action.

Primary POC:

Chief Equipment Management:

1.8. Supervision of Contractor Employees: The Government will not exercise any supervision or control over contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the contractor, not the Government. The contractor, in turn, shall be accountable to the Government for contractor or subcontractor employees.

PART 2

SECURITY POLICIES AND REQUIREMENTS

2.1. Access to Military Installation:

2.1.1. Vehicle Registration: The contractor shall ensure its personnel comply with the local installation requirements for vehicle registration and operation on the military facility. Any vehicle operated by contract personnel on the military installation must have the minimum liability coverage required by the State in which the performance is located.

2.1.2. Contractor Identification: The contractor shall ensure its personnel comply with installation and MTF personnel identification and access requirements. The contractor is responsible for absences due to expired identification and access documents.

2.1.2.1. When responding to a service call at Irwin Army Community Hospital the contractor shall provide each employee an identification badge which shall be displayed on their outer garment at all times. The badge shall include, at a minimum, the employees name, current picture, the contractor’s name, and title.

2.1.2.2. Onsite contractor service technician shall report to Irwin Army Community Hospital’s Clinical Engineering Branch to sign in and receive temporary badge before performing any services.

2.2. Antiterrorism (AT) and Operations Security (OPSEC)

2.2.1. AT Level I training: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

2.2.2. Access and general protection/security policy and procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and /or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.2.3. Facility Access: For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub‐contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC‐III) and Terrorist Screening Database (TSDB) (Army Directive 2014‐05/AR 190‐13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.2.4. iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the Government Representative. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the Government Representative NLT 60 calendar days after contract award.

2.2.5. Requirement for OPSEC training. Per AR 530‐1 Operations Security , the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

2.2.6. Identification of Contractor Employees: When responding to a service call at Irwin Army Community Hospital the Contractor shall provide each employee an identification badge, which shall be displayed on their outer garment at all times. The badge shall include, at a minimum, the employees name, current picture, the contractor’s name, and title.

2.3. Policy Memo 13-062: The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

2.3.1. Contractor Reporting: The contractor shall require all Contract Service Providers (CSP) with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the Government Representative. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals.

2.4. Tobacco Free Medical Campus (TFMC):

The contractor shall ensure that all employees comply with the U.S. Army Medical Command and MTF smoking policies while performing services under this contract. Smoking restrictions will apply at any location or building where health care activities are performed under this contract.

In accordance with Army Regulation 600-63, paragraph 7-3, 14 April 2015; Operations Order 15-48 (Army Medical Command (MEDCOM) Tobacco Free Living – USAMEDCOM), 8 May 2015; and any Operations Order, regulation or other instruction implementing, defining or otherwise addressing the Tobacco Free Medical Campus (TFMC) on any military installation or DoD-controlled location, Contractor personnel are prohibited from using any tobacco product on or within any TFMC while performing under this contract. TFMCs are established at each installation or DoD-controlled location and include: (1) any property or non-residential building that is operated, maintained or assigned to support medical activities, including but not limited to, hospitals, medical laboratories, outpatient clinics (including medical, dental, and veterinary facilities), or aid stations operating for the primary purpose of delivering medical care and services for DOD eligible beneficiaries and /or meeting the mission of the Army Medical Command; (2) all other facilities in which medical activities or administration take place, to include HQ MEDCOM and Defense Health Headquarters; (3) all internal roadways, sidewalks and parking lots; and (4) all sidewalks, parking lots and grounds external but adjacent to the building or related to the migratory corridors surrounding the medical facility. The Contractor shall obtain from the COR any orders, regulations, instructions or other documents implementing, defining or otherwise addressing the TFMC for any given installation or DoD- controlled location where Contractor personnel may perform under this contract and shall instruct Contractor personnel on the TFMC limitations for installations or DoD-controlled locations where they may perform under this contract.

2.5. Sexual Harassment/Assault Response and Prevention:

The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

The contractor shall require all Contract Service Providers (CSP) with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the Government's COR. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals.

The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals.

2.6. Government Unique Training

The contractor shall ensure all service providers receive Sexual Harassment/Assault Response and Prevention (SHARP) training not later than 60 calendar days after contractor personnel begins performance under this contract. Training can be obtained either online or in person. Contractor personnel can attend SHARP training provided by the MTF. If the employee has an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp

2.6.1. Advisory publications

Army Regulation 600-20, Army Command Policy, 20 Sep 2012. OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Responses Program (SHARP), 12 Nov 2013.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Facilities: The Government shall provide a safe area where the contractor technician can perform services.

3.2. Equipment: The Government shall provide contractor Technician with access to equipment covered under contract.

3.3. Property: The contractor shall not use property provided by the Government for any purpose other than in the performance of this contract. The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

PART 4

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES.

4.1. General : The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Off Duty Employees: The contractor shall not hire off-duty Government employees who serve as inspector or COR’s in their Government position, or any other persons whose employment would result in a conflict of interest.

4.3. Service Literature: Availability of manufacturer’s service literature needed in the performance of the contract will be contractor’s responsibility and will remain contractor owned at the termination of the contract. The contractor shall obtain the currently available literature of the original equipment manufacturer (OEM).

4.4. Contractor Items: The Government will not be responsible for any damages or loss of Contractor supplies, materials, or equipment nor is the Government responsible for any damages or loss of the contractor employees’ personal belongings, due to fire, theft, accidents or other causes.

4.5. Safety: The contractor shall ensure its personnel comply with all installation and MTF safety regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal. Copies of these regulations are on file in the medical activity safety office or may be obtained through the Government Representative. The use of cellular phones and 2-way radios is expressly forbidden in all Medical Treatment Facilities and Health Clinics. “The Government and the contractor’s service representative will exchange hazard communication information before the commencement of any repair.” “When required, the contractor’s service representative will comply with the Office of Safety and Health Administration (OSHA) lockout/tag-out standards while performing sustainment on MD/MDS.”

4.5.1. The contractor shall report immediately to the Government Point of Contact, or the Chief of Equipment Management Branch (EMB), all accidents which may arise out of or in connection with the performance of services required within the scope of this contract.

4.6. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.7. Services beyond the scope of the performance work statement: The contractor shall immediately notify the Government representative (in writing) of the existence or development of any defects in/or repairs required to the equipment covered under this contract, at the same time of the notification, the contractor shall furnish the Government representative with a written estimate of the cost to make the necessary repairs. Any service performed without prior Government approval shall be at no cost to the Government.

PART 5

SPECIFIC TASKS

5.1. Basic Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform preventive maintenance and repair service for the equipment referenced in this PWS. All labor, travel and expenses during the performance of on-site service is included with the cost of the contract. On-site services must be performed during normal business hours. Overtime is not authorized.

5.2. Technical and Application Telephone Assistance: The contractor shall provide 24/7 technical and application telephone assistance. The contractor shall use reasonable efforts to respond telephonically within 30 Minutes during normal duty hours and within 2 Hours after normal duty hours.

5.3. On-site Scheduled and Unscheduled Services: Contractor shall work with Clinical Engineering to schedule on- site service.

5.3.1. The contractor technical representative will be dispatched within 2 business days of initial request for service. Contractor shall make reasonable efforts to have service call completed by close of business on the day of the service call.

5.4. Preventive Maintenance: The contractor shall provide preventive maintenance services, and parts necessary for equipment to remain in compliance to OEM standards.

5.4.1. Contractor shall work with Clinical Engineering POC to set up service appointment for preventive maintenance.

5.5. Parts: Contractor shall repair or replace any parts that are in need of repair or replacement. Parts will meet or exceed OEM standards.

5.5.1. Contractor shall provide an approximate date of availability for parts required but not in stock with the contractor or original equipment manufacturer,

5.2.2. Freight, postage and storage charges associated with shipment and receipt of replacement parts and the return of work or defective parts shall be the responsibility of the contractor.

5.6. Updates: Contractor shall provide authorized product updates and modifications for improved product performance reliability. Software updates that cannot be performed by the user will be furnished by the contractor at no cost to the Government.

5.7. Calibration Documentation: If applicable, upon completion of calibration, contractor shall remove and replace DD Form 2163 (Calibration/Verification) sticker, confirming system serviceability. Contractor technician must specify completion date along with their initials.

5.8. Service Reports: The contractor shall submit reports to the Government Representative or Contracting Officer as requested for use in monitoring contractor performance.

5.8.1. Upon completion of scheduled and unscheduled services by the contractor’s service representative, an initial service report shall be provided in writing or via email to the Clinical Engineering staff before the close of business on the service completion date. The initial service report shall include at a minimum:

Contractor’s name (full printed and signed name), Equipment Control Number and/or serial number of MD/MDS being sustained. Detailed information regarding MD/MDS malfunction and corrective action(s) taken, preventive maintenance, and calibrations verified and/or performed. A list of parts replaced with part numbers, and/or serial numbers.

5.8.2. The contractor shall provide the balance of the required information to the Government Representative no later than 48 hours after services are completed. On weekends and after normal duty hours, service reports shall be given to the Government representative no later than two (2) business days after service is completed. The complete service report will include the information listed above as well as the information listed below:

Contract number Equipment identification data.

System nomenclature, site name, model.

Start date/time and completion date/time.

The time required to complete the work. Hours are in tenths and rounded up to the nearest tenth of an hour.

Explanations of any deferred or delayed repair action with a projected completion date.

5.9. Invoices and Payment Information:

5.9.1 The contractor shall submit monthly, in arrears, itemized invoices in accordance with DFARS 252.232-7003, for services rendered under this contract. Information regarding IRAPT is available on the Internet at https://wawf.eb.mil/.

5.9.2. Contractor Management Reporting (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website.

The required data fields include: (1) Contracting Office, Contracting Officer, or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub- Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE FORMS AND PUBLICATIONS

6. APPLICABLE FORMS AND PUBLICATIONS: Publications documents and forms applicable to this PWS are listed below. The Contractor shall use reasonable efforts to comply with their directives. Supplements or amendments may be issued during the life of the contract and will be considered to be in full force and effective immediately upon receipt by the Contractor. If compliance with such supplements and amendments changes the contract cost, scope or purpose, lit shall be a change within the meaning of the “Changes” clauses of the contact.

6.1. Forms: The forms listed below will be provided to the Contractor by the Government for use in the performance of this contract.

6.1.1. DD Form 2163, Medical Equipment Verification/Certification.

6.2. Publications: Army publications shall be made available to the Contractor during the period of the contract. These publications are located in the Clinical Engineering Branch, IACH.

AR 40-5 Preventive Medicine AR 40-61, Medical Logistics Policies and Procedures SB 8-75-11 Augments AR 40-61 TB MED 7, Maintenance Expenditure Limits for Medical Equipment TB MED 750-1, Operating Guide for Medical Equipment Maintenances FR MEDDAC 750-1

6.3. Other Publications: The following publications will be acquired by the Contractor for his use at his own expense. These publications are other than Army publications which establish guidelines for administering adequate healthcare services. When a conflict between there publications and Army publications arises, the publication which is more restrictive will be followed.

Joint Commission Organization Manual (Current edition) National Fire protection Association (NFPA) 99, Health Facilities Handbook, (Current edition) Nation Fire protection Association (NFPA) 101, Life Safety Code, (Current edition).

PART 7

PERFORMANCE REQUIREMENT SUMMARY MATRIX (PRS).

The following minimum PRS applies. The Government may modify inspection methods in accordance with site specific requirements:

REQUIRED SERVICE

& REFERENCE PARAGRAPH

STANDARD

PERFORMANCE STANDARD

METHOD OF SURVEILLANCE

Contractor shall perform all required preventive maintenance, and unscheduled repairs. PWS para 1

Preventive maintenance and repairs shall meet OEM standards.

Comply 100% of the time

Periodic Inspection by Government Biomedical Technician Customer complaints shall be received by the COR and reported in writing to the Contracting Officer and the Contractor for investigation and corrective action. PWS 1.3.3

The Contractor shall have no more than one substantiated complaint for each period of performance.

Comply 100% of the time

100% Inspection by COR and Government technician

Contractor shall provide 24/7 technical and application telephone assistance. PWS para 5.2 The Contractor shall respond telephonically within 30 minutes of the initial service call during normal duty hours and 2 hours after normal business hours.

Comply at least 98% of the time

Periodic Inspection by COR Contractor shall have repair appointments scheduled in a timely manner. PWS para.

5.3.1 Contactor technician shall be dispatched within 2 business days of initial service call.

Comply 100% of the time 100% Inspection by Government Biomedical Technician

REQUIRED SERVICE

& REFERENCE PARAGRAPH

STANDARD

PERFORMANCE STANDARD

METHOD OF SURVEILLANCE

Any parts in need of replacement shall be repaired or replaced. PWS Para 5.5 Parts must meet or exceed OEM standards Comply 100% of the time 100% Inspection by Government Biomedical Technician

Initial service report shall

Upon completion of scheduled and unscheduled services the Contractor technician shall provide a preliminary service report.

PWS 5.8.1

have the Contract technician’s name, equipment serial number, information regarding equipment malfunction, corrective action taken and a list of parts replaced with

Comply at least 95% of the time

Periodic inspection by COR and/or Government technician part numbers.

Completed service report shall be provided no more than 48 hours after service is completed. PWS 5.8.2 Complete service report shall have all of the information listed in PWS

5.8.1 and 5.8.2

Comply at least 95% of the time

Periodic inspection by COR and/or Government technician

Contractor shall provide Contractor Management Reporting (CMR). PWS 5.9.2 The data for the (CMR) shall be reported no later than the 31 of October of each calendar year.

Comply at least 98% of the time

Periodic Inspection

STANDARD

MEASUREMENT

PAST PERFORMANCE ASSESSMENT

99% to 100% Excellent Document Past Performance Assessment Report, paying 96% to 98% Very Good particular attention to performance that exceeds 95% Satisfactory the standard.

91% to 94% Marginal

90% or Less Unsatisfactory

(END OF PERFORMANCE WORK STATEMENT)