PWS Systems Furniture WIU 27 Nov 23.pdf

Performance Work Statement

AFLCMC/WIU

Systems Furniture Bld. 300, Bay F & Bay G

27 Nov 2023

1.0 General Description

1.1General

This Performance Work Statement (PWS) describes the requirements for the procurement, delivery, set up, and installation of new Modular Wall System and Furniture; the removal of existing furniture to reconfigure the office spaces in Room F531, Cubicles (F51/F52/F131) in Bay F; Room G602, Cubicles (122/123) in Bay G. of Building 300.

This project shall focus on the purchase and incidental installation of 4 Offices using Knoll

Dividends Systems Furniture Workstations, the installation of a door on cube F131 and the removal and disposal of existing systems furniture. This project shall consist primarily of supply, delivery, assembly and installation of all furniture and furnishings outlined in this document as well as the removal of old furniture and fixtures. See Attached Layout Drawing for an enlarged view of each workstation, along with a description of sizes and components included.

1.2 Description

The purpose of this contract is to: reconfigure WIU office spaces to create 4 new office spaces and install a door within the area defined by the Government with new systems furniture. As well as the removal of workstations.

The Contractor shall provide all supervision, labor, transportation, materials, tools, incidentals, equipment, services, and quality assurance necessary. Generally, work will include procurement, coordinate delivery, load and unload new items, place/install items in designated rooms, assemble items as required, secure and store as designated and properly dispose of all associated packaging/crating materials, and disposal of furnishings and existing furniture.

All size requirements listed in the PWS are approximate. However, the number of workstations and other furnishings are required as listed in the PWS. The Contractor shall be responsible for validating the actual site conditions. It is understood that the actual site parameters or certain customer requirements may deviate from standard layouts. Accurate measurements for furniture installation is the responsibility of the Contractor.

*Please note all measurements given in this document are approximated*

2.0 Description of Services

2.1 General Services

The Contractor is responsible for the coordination and management of all new product, equipment and personnel required to deliver and install new systems furniture at Robins AFB and remove and dispose of existing furniture being replaced. This includes servicing of any items defective due to manufacturing error as well as for replacement or repair of any damaged item after purchase, within the standard warranty period.

2.1.1 The Contractor shall perform tasks on Systems Furniture in accordance with the requirements stated in this section.

2.1.2 The Contractor shall be responsible for all personnel, equipment, tools, materials, supervision, storage, assembly, transportation, incidentals and all other items and services necessary to provide and install systems and modular furniture.

2.1.3 The Contractor shall be knowledgeable of and shall comply with all applicable federal, state, and local laws, codes, permits, DoD, AF, and base requirements and instructions required for the performance of the duties in this PWS.

2.1.4 The Contractor shall ensure policies and procedures are established that protect the safety and welfare of customers, employees, and the community to minimize or eliminate safety or environmental risks. These policies shall comply with Federal and Installation policies and procedures.

2.1.5 The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternates who shall act for the Contractor when the manager is absent shall be designated in writing to the Contracting

Officer (CO) within 10 days after contract award. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operations of this contract on the installation. The Contractor’s Point of Contact (POC) information shall include first and last name, Job Title, as well as a contact phone number and email address.

2.1.6 The Contractor shall provide a Project Manager responsible for project site management, scheduling, coordination, and technical assistance to the Air Force representative as required throughout the project. The Project Manager should be capable of performing the work IAW the installation manual, such that the product warranty is not voided.

2.1.7 Reserved

2.1.8 All Contractors shall submit a complete list of personnel in accordance with installation policy, including deliverymen, who will be expected to work on the installation. This list will contain Privacy Act information as required as well as the expectation that each individual will be able to present a current and valid state identification, to meet local Air Force security requirements. (Please note that many installations require this information to be coordinate days in advance).

2.1.9 The Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees.

2.1.10 The Contractor shall be an authorized dealer of the specific systems furniture manufacturers specified on the project.

2.1.11 The vendor shall manage ordering, shipment, delivery, and installation of all new furniture from manufacturer to final acceptance by the designated Government Acceptor.

2.1.12 All Air Force inquiries shall be responded to by a Contractor representative within two business days.

2.1.13 Meetings may periodically be held between top level base personnel and Contractor management to discuss contract status. The CO will notify the Contractor in writing in advance of the place and time of required meetings.

2.1.14 Vehicle registration, proof of insurance and a valid driver's license shall be presented to gain base access.

2.1.15 Lost vehicle and entry passes shall be reported immediately to the Security Police as well as the Government Acceptor in accordance with the local security forces policy.

2.1.16 The Contractor shall be responsible for coordination of an escort through any controlled areas through the assigned Government Acceptor. A minimum of two (2) weeks’ notice is needed to coordinate appropriate access and escorts.

2.1.17 Lost vehicle and entry passes shall be reported immediately to the Security Police as well as the Government Acceptor in accordance with the local security forces policy.

2.1.18 The Contractor shall be responsible for any storage of all new systems furniture, components, parts, and assemblies prior to and during installation in accordance with the agreed upon delivery schedule.

2.1.19 The Contractor shall maintain continuity between the support operations at Robins AFB

GA and all other assigned performance locations and the Contractor's corporate offices. The

Contractor shall provide the necessary resources to manage and administer the contract. The

Contractor shall, as a minimum, maintain a single point of contact for this effort to be available in person at AFLCMC/WIU (Building 300), during the same business day.

2.1.20 The Contractor shall provide for the management and support of personnel, to include:

making necessary arrangements for employees required to travel; supporting personnel co-located on Robins AFB, GA and other locations specified with additional resources, expertise, advice; necessary infrastructure to support work to be accomplished off-base; conducting personnel meetings; providing administrative support for employees in a timely fashion; and providing facility and staff security requirements.

2.1.21 All personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government officials.

They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

2.2 WORK SCHEDULE/FEDERAL HOLIDAYS

2.2.1 The Contractor shall deliver standard customer service during the normal working hours between 7:30AM to 1630 hours Monday through Friday, except for Federal holidays. The

Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

2.2.2 The recognized United States (US) Federal Holidays are as follows: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday.

2.2.3 When the Contractor desires to work other than standard times, a written request shall be submitted to the Government Acceptor for approval. Written approval from the Contracting

Officer must be received before proceeding with the work. The request shall be submitted at least five (5) workdays prior to the proposed performance of work, and it shall indicate the day/days, time/amount of work, and reason why performance is necessary during nonstandard hours.

2.3 Design Services

The Contractor shall provide professionals versed in programming, space planning and product specification, able to communicate product capabilities to the customer, to ensure products purchased meets the requirements.

2.3.1 The Contractor shall be able to provide design services, including space planning, site verification, material selection and programming as necessary for each project.

2.3.2 The Contractor shall define and furnish the necessary hardware, software, and all other equipment necessary to accomplish design tasks. Standard equipment in addition to the hardware and software shall include, but not necessarily be limited to, reproduction machines, plotters, paper, pencils, fax machines, and office furniture.

2.3.3 Reserved

2.3.4 Services shall include site evaluation to ensure proper fit of the new furniture within the given space and that all structural and other anomalies are taken into account.

2.3.6 The Contractor is responsible for running electrical through cubicle walls that connect with building power and provide electrical and data conduit as well as connection receptacles to workspace equipment. Government will run data through provided conduit and terminate. The

Contractor is responsible for providing finishing conduits to enclose any exposed electrical and data lines after Government approved electrician completes data runs and final connection of data and power as applicable. If power and/or data poles are required, the design shall ensure that poles do not protrude into main hallways.

2.3.7 Design layout should include any internal or external cubical power and data connection components.

2.3.8 Design shall ensure that no existing wall outlets or thermostats are covered or concealed by panels or other systems furniture components.

2.3.9 All designs of furniture layouts, including original designs and any subsequent redesigns, must be accomplished by qualified professional Interior Designers.

2.3.10 The Contractor shall meet with the Government Acceptor and/or Government Project

Manager to review the installation drawings prior to submission of a final price quote.

2.3.11 A site visit will be held for this requirement. The information for this event will be included in the solicitation.

2.3.12 The Contractor must be a Knoll Authorized Dealer/Installer to meet form, fit, function requirement and interchangeability within Building 300, Bay F and Bay G, East Wing.

2.3.13 Reserved

2.2.14 The hardware/software shall perform computerized inventory, computer aided design, automated take-off function, and report generation for all product purchased. The software for this contract shall be compatible software for AutoCAD. The software shall be fully compatible with the most current version of Microsoft Windows.

2.3.15 Design service shall include an initial complete design with up to two (2) additional revisions prior to final approval.

2.3.16 Designs of each location shall include a basic component floor plan sheet in which all systems furniture and workstation is tagged: to include graphic symbols for all major hanging components (flipper cabinets, shelves, task lights, tack boards, work surfaces, drawers, etc.) as determined by the government. This design sheet shall include station numbers and movable wall and associated product locations, in 1/4" = 1'-0" scale.

2.3.17 Designs of each location shall include a Panel and Hardware Layout sheet: to include all finish colors and fabrics, panel widths (30", 36", 42", etc.), in 1/4" = 1'0" scale, in addition to display hardware, keys and locksets shall be included.

2.3.18 Design should include under cabinet LED lighting at all workstations.

2.3.19 Design should include pencil and keyboard drawers at all workstations (1 set per cube).

2.3.20 Design should include dry erase board in each cubicle / desk area.

2.3.21 Within ten (10) workdays after the final design has been accepted by the base requesting organization, a Bill Of Materials (BOM) detailing all new inventory, and copies of all plans including basic floor plan, movable wall, panel, and electrical layouts will be provided to the

Government Acceptor 78th Civil Engineer Group (CEG/CENPL) for the project.

2.3.22 The Contractor shall maintain an updated, automated master copy of all furniture layouts, (designs/redesigns) accomplished under this contract for the duration of the warranty, after government acceptance of the project.

2.3.23 Drawing changes requiring a new layout due to Contractor errors or omissions shall be the responsibility of the Contractor and the corrected drawing and BOM shall be delivered to the

Government within three (3) calendar days of the request.

2.3.24 Contractor shall provide the base or requiring location a paper and soft copy the installation drawings and BOM via mutually agreed upon electronic media i.e PDF, .dwg

(AutoCAD) file extensions. CDRL A001, Product Drawings/Models and Associated Lists-

D1-SESS-81000E)

2.3.25. The Design shall include a door for cube F131. The current opening is 48”. The adjacent wall panel is 24”.

2.3.26 Contractor shall make the government aware of any discrepancies to existing conditions not previously identified.

2.4 Delivery Services

The Contractor shall be responsible for transportation of all new products, loading, unloading, storage, and all necessary movement from factory to final onsite set up.

2.4.1 The Contractor Project Manager shall be responsible for on-site coordination of all staging and deliveries of their product, to include access to and operation of any equipment needed for unloading and movement of materials or product.

2.4.2 The Contractor shall be responsible for determination of the appropriate delivery method and handling, based on site conditions to include the non-existence of loading docks and equipment at any given location. Special circumstances may be identified by and negotiated with the Contracting Officer.

2.4.3 Reserved

2.4.4 The Contractor shall include a maximum of 30 days storage for new products in the

Contractor's agreement.

2.4.5 The Contractor shall submit a schedule to the Government Project Manager within 10 business days after award that denotes the removal, delivery, and installation for each room. Work shall comply with applicable building standards and codes, specifically: National Electrical Code (National Fire

Protection Association (NFPA 70) and National Life Safety Code (NFPA 101).

2.4.6 The Contractor shall be responsible for following all safety and security guidelines within the area in which work is being performed, to include securing any Contractor owned tools or equipment, and any on site storage being utilized.

2.4.7 The Contractor shall maintain accountability and control of any keys provided and shall return them to the Government Acceptor upon completion of work. Duplication of keys or other means of access is not authorized.

2.4.8 The Contractor shall prevent its personnel from entering any area other than the designated work area.

2.4.9 The Contractor shall maintain a means of egress within all designated work areas to comply with fire codes.

2.4.10 The Contractor shall ensure its personnel eat, drink, or smoke only in designated areas.

2.5 Installation and Removal Services

The Contractor shall provide authorized manufacturer certified professionals to install systems furniture per the approved design drawings.

2.5.1 The Contractor shall be able to provide or be capable of obtaining support services to include removal and warehousing of the proposed systems furniture.

2.5.2 The Contractor shall appoint an authorized representative who will be the company's senior representation on site for all customer communication and enforce compliance of all requirements for the project. This representative shall have a physical presence during any delivery and throughout installation unless agreed to by the Government Acceptor.

2.5.3 The Contractor representative shall meet with Government Acceptor to review the installation drawings prior to installation.

2.5.4 The contractor shall install new systems and modular furniture in accordance with each requirement statement and basic component floorplan, panel plan and electrical plan, designed and provided by the contractor with each purchase.

2.5.6 The Contractor shall be liable for any damage to Government property caused by the

Contractor or their representatives.

2.5.7 During installation the Contractor shall protect all furniture and building materials, to include carpet, existing within the space with industry approved protective coverings inclusive of craft paper, moving blankets and such type material. The Contractor shall not use protective materials that will leave any type of residual print, outline or imaging on any furniture or building materials. The Contractor shall not repair damage to finishes but will be responsible to pay for damages. The Government will make repairs and back charge the installation Contractor.

2.5.8 The Contractor shall uncrate/unpack all new items and perform required assembly in accordance with the manufacturer instructions.

2.5.9 Services shall include inspection of product for shipping damage. If damage is found it shall be the responsibility of the Contractor to notify the authorized Government representative and make all arrangements for replacement or repair of the item(s) damaged. Damaged items are not to be installed unless otherwise directed by the Government Acceptor.

2.5.10 Services shall include assembly of new product to conform to final Air Force approved design drawings.

2.5.11 Any furnishings attached to the building shall be attached securely.

2.5.12 Installation of new systems furniture must be under the oversight of an onsite manufacturer certified installer.

2.5.13 The Contractor shall ensure that all communication outlet faceplates are provided with the new furniture and accommodate a standard RJ45 quad port or fiber-inserts that will be provided by the local communications group or general Contractor.

2.5.14 Services shall include removal of packing materials and existing workstations from the installation via a vendor supplied container.

2.5.15 All trash removed from the worksite shall be disposed of in accordance with state laws, and packaging and other recyclable materials shall be recycled wherever possible.

2.5.16 The Contractor shall maintain environmental controls when working in any Air Force facility, to include but not limited to keeping doors shut and lights off when not in use and turning off vehicle engines when parked.

2.5.17 Light fixtures shall have appropriate lamps and be in working order.

2.5.18 Prior to acceptance, the Contractor shall clean all new furniture only with the manufacturer's recommended cleaning agents/products.

2.5.19 The Contractor shall provide all new components, completely assembled, installed, and operational, including keys in each lock set.

2.5.20 New furniture, equipment, and accessories shall be level, square, and in proper alignment with adjoining furniture. All drawers should operate smoothly and stay closed when not in use.

2.5.21 The Contractor shall inspect to ensure the new furniture is free of surface dirt and defects, the installation is complete, and the new furniture is ready for use.

2.5.22 Reserved

2.6 Inspection/Acceptance Checklist

Prior to any inspection or acceptance by the Government, the Contractor shall validate that all product has been installed according to manufacturer guidelines and customer specifications. The

Contractor shall be responsible for a successful closeout.

2.6.1 A post-installation walkthrough shall be coordinated with the Contractor's authorized representative and Government Acceptor.

2.6.2 All areas requiring correction shall be documented in a punch list by the Contractor and provided to the authorized Government representative upon completion of a joint walk through by the Contractor and authorized Government representative.

2.6.3 A final walk through will be performed with the Contractor and the Government Acceptor to ensure all punch list items have been addressed to the satisfaction of the Government

Acceptor.

2.6.4 Upon completion of all contract requirements, the Contractor will submit to the

Government Acceptor the Inspection/Acceptance Checklist and documentation of completed punch list items. The Government Acceptor will complete the Inspection/Acceptance Checklist and return it to the Contractor. The Contractor may then submit a final invoice in the Wide Area

Workflow system (WAWF) (https://wawf.eb.mill) and will attach an electronic copy of the signed Inspection/Acceptance Checklist to the invoice submission. (CDRL A002, Final

Inspection Record)

3.0 Period of Performance

3.1 Design Phase: Completed no later than 15 calendar days after contract award.

3.2 Delivery Phase: Completed no later than 45 calendar days after contract award.

3.3 Removal and Installation Phase: Completed no later than 60 calendar days after contract award.

3.3.1 Removal Stage: Completed no later than 50 calendar days after contract award.

3.3.2 Installation Stage: Completed no later than 60 calendar days after award Total Period of

Performance: 60 days after contract award.

4.0 Product/ Product Markings/Documentation/Tools

4.1 Stackable Panels and Components

4.1.1 The Contractor shall supply system furniture in accordance with the manufacturer’s recommendation.

4.1.2 Items used after product acceptance used to identify or modify a particular product.

4.1.2.1 All documentation (Owner’s manuals, warranty information, assembly instructions, maintenance and care instructions, operating instructions, etc.) shall be provided to and reviewed with the Government Acceptor and/or Government Project Manager upon completion of the installation.

4.1.2.2 Special assembly tools (security hardware wrench, spare parts provided with the furnishings, etc.) shall be provided to the Government Acceptor and/or Government Project

Manager prior to final Government acceptance of products and services.

5.0 Government Furnished Property/Support

5.1 Base support includes Government-controlled working space and utilities.

6.0 Site Conditions

6.1 Standard site conditions shall be considered those that include:

6.1.1 Free and clear hard surface access to the receiving and installation location during regular working hours.

6.1.2 Parking and off-loading area suitable for access by a semi-trailer combination or truck within 100 feet of the building entrance closest to product installation area

6.1.3 Delivery of materials will be coordinated with the Facility Manager.

6.1.4 Entry door to work area has a maximum width approximately 32 inches.

6.1.5 Threat condition level of the base requires dealer personnel to get base access in order to complete the product installation. See paragraph 8.2 for base access instructions.

6.1.6 A staging area adequate to sort, stage and uncrate products along with space for a vendor supplied waste receptacle suitable for disposal of materials.

6.1.7 Includes electric power, working lights, heating and air conditioning, and access to a working freight elevator if location is on a floor other than the first floor.

6.1.8 Current and correct CAD drawings of the building shell.

6.1.9 A building ready for the installation of furniture (i.e., other tasks such as painting and flooring are complete so as not to cause any delays in performance).

6.2 The Contractor shall notify the Contracting Officer of any deviations from the above standards, as well as any requests for equitable adjustment to the contract price.

7.0 WARRANTY

The Contractor shall provide the manufacturer’s warranty information on all parts and labor. The warranty shall include all shipping costs associated with any warranty repair. An industry warranty of a minimum of 1-year warranty is required to include parts, labor, and any moving mechanisms.

Vendor shall provide warranty information and the selected Contractor contacts to the end user on product. The Contractor shall submit a copy of the manufacturer’s standard warranty to the

Government Project Manager within 30 days of contract completion. After project has been completed, accepted, and signed off, a 1-year warranty period from date of installation completion is required.

8.0 Base/Installation Specifics

8.1 All commercial trucks must enter through Gate 7, the Commercial Vehicle Search Area) for inspection. At this time the driver may ask for directions. In accordance with Robins Air Force

Base Instruction (RAFB) 31-101; base entry procedures must adhere to delivery vehicle process requirements mandates.

The Contractor shall submit a list of Contractor personnel requiring access to the Robins AFB to the PCO. Contractor personnel requiring repeated access to Robins AFB, but not requiring

Local.

Area Network (LAN) access, shall obtain a Contractor identification card in accordance with

RAFBI 31-101 and other applicable local policy. In accordance with RAFBI 31-101, paragraph

8.8.2.1.8, upon completion/termination of the contract/order or transfer/termination of the

Contractor personnel, the CAC or Contractor identification card shall be returned to 78 SFS/SSP.

Once at Gate 7, the drive must be able to show:

• A current Vehicle Registration

• A current Proof of Insurance

• A valid and current Driver’s License for the driver

• A valid and current Driver’s License or other State Identification for any passenger(s) in the vehicle

8.2 Gate Procedures:

8.2.1 Gate 7, the Commercial Vehicle Search Area is open 0600-1600, Monday through Friday.

It is closed on Saturday and Sunday. In the event Gate 7 is closed, delivery vehicles are to report to Gate 3, the Watson Gate.

8.2.2 Once at Gate 7, be prepared to exit the vehicle and allow for vehicle inspection. At this time, you may ask for directions to your destination.

8.2.3 Arrival at the appropriate gate after the designated allotted time will result in non-admittance to the installation.

8.2.4 This procedure will occur each time a commercial truck requests access to the base.

8.3 Current Bill of Lading (BOL) to get delivery driver and the vehicle on base. BOL must include the AF installation name, date of anticipated delivery, and specific destination

(including building number, street address, and point of contact information).

8.4 Personnel should have with them the following items when entering an installation:

• Current Registration for all vehicles

• Current Proof of Insurance for all vehicles

• Valid driver's license for each driver

• Valid driver's license or other state identification for each passenger

• Depending on the current Force Protection Condition, a Government representative may be required to sponsor those people in person at Pass & ID, Building 219 or is it Gate 3, Visitor

Center

• The sponsor must state the guest's purpose and destination. It is the responsibility of the

Contractor to validate this need with their government POC prior to their arrival to coordinate the arrival time accordingly. Sponsors may request that a pass be applicable for multiple days if needed.

8.5 To sponsor 10 or more people, a typed list of those people must be submitted by the

Government Acceptor in Word or Excel format, stating LAST NAME then FIRST NAME of each person. The sponsor must submit that list to Pass & ID, Building 219 or is it Gate 3, no fewer than three (3) days prior to the anticipated arrival. Names listed must be complete names, (no nicknames), and correspond to the names on the state ID for each person.

8.6 Mission Essential Services: Contractors are not considered mission essential.

8.7 Prohibitions: Firearms may not be brought on base under any circumstances. Individuals with criminal records are not allowed on base. Contractor personnel are prohibited from sponsoring guests onto the installation.

9.0 Quality Assurance

9.1 Contractor performance shall conform to the requirements of the contract and surveillance and acceptance of contract performance will be in accordance with FAR Clause 52.212-4 (a) for inspection and acceptance.

10.0 Voluntary Protection Program (VPP)/Safety

10.1 Voluntary Protection Program: The Air Force is part of the AOSHA VPP. All Contractors are required to familiarize themselves with the requirements of the VPP. Information on VPP can be accessed at http://www.osha.gov/desp/vpp/index.html.

http://www.osha.gov/desp/vpp/index.html http://www.osha.gov/desp/vpp/index.html http://www.osha.gov/desp/vpp/index.html http://www.osha.gov/desp/vpp/index.html

10.2 An Applicable Quality Control Plan must identify the processes and procedures the

Contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations.

10.3 Mishap/Incident Reporting. The Contractor shall report all mishaps/incidents in accordance with the contract Appendix C. The Contractor shall immediately secure the mishap scene and damaged property and impound pertinent maintenance and training records until released by the

Government’s Safety Office (WR-ALC/SE). Such release shall be accomplished through the CO.

The Contractor shall cooperate and assist Government personnel in the investigation of the incident and submit an Accident/Incident Report within 24 hours of the accident/incident. The

Contractor shall require all Subcontractors to comply with required safety, health and fire standards. (CDRL A003, Environmental Health and Safety Plan, DI-ENVR 81375) (CDRL

A004, Accident/Incident Report, DI-SAFT-81563/T)

11.0 Deliverables (CDRLs)

11.1 CDRLs

11.1.1 CDRL A001, Product Drawings/Models and Associated Lists

11.1.2 CDRL A002, Technical Report- Study Services

11.1.3 CDRL A003, Environmental Health and Safety Plan (HSP)

11.1.4 CDRL A004, Accident/Incident Report

11.2 The Government has full ownership of all formal deliverables and required supporting documentation with regard to use, distribution, and reproduction.

12.0 Services Summary

Performance

Objective

PWS

Paragraph

Performance

Threshold

Surveillance

Method

Frequency

SS 1) General –Oversight and accountability for all people and equipment used and product ordered for a project

2.0 No more than 1

customer complaint per time period and resolution of all issues identified by the

Government Acceptor within 24 hours

Inspection

SS 2) Design – design was provided within the allotted time frame, fulfills the customer’s requirements, and fits appropriately within the site conditions of the space.

2.3

Zero late delivery of designs. Issues relating to customer requirements and site conditions will be successfully resolved within 24 hours.

Random sampling by

Government

Acceptor and trend analysis

SS 3) Delivery – delivery time met expectations and was unloaded by appropriate contractor personnel using appropriate equipment without damage.

2.4

Zero late deliveries.

Damage resolved in accordance with the

PWS.

SS 4) Installation/Removal – product was uncrated, and assembled per manufacturer’s instructions and per customer’s approved layout within the allotted time frame

2.5 No more than one

customer complaint per month.

Complaints must be successfully resolved within 24 hours.

Inspection

SS 5) Acceptance – All punch list items have been remedied and all furniture is in proper working condition.

2.6

Zero punch list items remain unresolved prior to project completion.

SS 6)

Product Markings – products are labeled with appropriate markings so future users can identify them at a later date.

4.0

Minimal mistakes in product markings (less than 1%). Mistakes shall be corrected within 24 hours of identification by the

Government Acceptor

Inspection and customer feedback

13.0 Appendix C: References

Publication Title of Publication

Date of Publication

Section(s) that Apply

AFI 91-202 The US Air Force Mishap Prevention Program

9 August 2012 Paragraphs reissued 8 April

10.3 http://www.e-publishing.af.mil/

AFI 91-204 Safety Investigations and Reports 1 Sept 2008 Entire

DoD 5200.2-R Personnel Security

Program

1/1/87

Change 1 -

2/12/1990

Change 2 -

7/14/1993

Entire

DoD 5205.02-

E

Operations Security

Program

20 Jun 2012

Entire

FAR Clause

52.212-4 (a)

Contract Terms and

Conditions—Commercial

Products and Commercial

Services

13 Nov 2023

52.212-4 (a) http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/