PWS rev.1.rtf

file_0.png file_1.wmf

PATHOLOGY DEPARTMENT

GeneXpert

SERVICE AGREEMENT DESCRIPTION/SPECIFICATIONS PERFORMANCE WORK STATEMENT

EQUIPMENT LISTING:

ANALYZER, LABORATORY, MOLECULAR ASSAY, INFECTIOUS MICROORGANISM

ECNs: 032018, 032019, 033079

SCOPE OF WORK: For the GeneXpert, the contractor shall provide preventative maintenance, all labor, all travel, expenses and all parts for an unlimited number of on demand service visits and telephone support calls around the clock. The equipment is located at 4430 Missouri Ave, Fort Leonard Wood, MO.

POINT OF CONTACT: At the start of the contract, the Contractor shall have a contract representative and alternate responsible for scheduling and coordinating service calls. The name and phone number of the designated individual and alternate shall be provided to the Chief, Medical Maintenance Branch at

All scheduled services shall go through Chief, Pathology (or designee) with notification to the Medical Maintenance Branch.

Only a representative of the Chief, Pathology and/or Medical Maintenance Branch will make all requests for repairs.

PERSONNEL: Individuals who have demonstrated knowledge and competence in the repair of equipment identified shall perform on this Contract.

The Contractor shall ensure repair technicians are factory trained and authorized to make repairs on the GeneXpert or have 2 years of maintenance experience on the contracted equipment.

While on duty, contractor employees shall maintain neat, well-groomed appearances.

2.3. LEGAL PUBLIC HOLIDAYS: New Year's Day, January 1

Martin Luther King's Birthday, 3rd Monday in January Presidents Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, July 4 Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran's Day, November 11 Thanksgiving Day, 4th Thursday in November Christmas Day, December 25

GOVERNMENT FURNISHED PROPERTY AND SERVICES: On a Government authorized, case-by-case basis, the Contractor may use the Government medical equipment maintenance shop in order to expedite repairs.

SPECIFIC TASKS TO BE PERFORMED:

Services, labor, parts and materials. The Contractor shall provide services, labor, parts, and materiel necessary to cause subject equipment to be in proper working condition in accordance with the OEM's specifications at the completion of each service call.

For Repair and Return. "Upon completion of services, a written service report shall accompany the equipment being returned. The service report shall provide detailed information regarding the cause of the equipment malfunction and corrective action taken. Include, at a minimum, the time required to complete the work, price of labor (hourly rate), and a list of parts replaced with prices for each part.

For On-site Repairs:

Services are to be performed during the month(s) of October through September. Contractor shall respond within 48-hours, during normal duty hours of 8:00 AM and 4:00 PM excluding Federal Public Holidays.

Contractor's service representative shall report in person or telephonically notify the maintenance manager, Building No. 310, 4430 Missouri Avenue, Medical Maintenance Department, Telephone No. 573-596- XXXX prior to commencing services during normal duty operating hours of 8:00 AM and 4:00 PM.

The government and the contractor's service representative shall exchange any hazard communication information before the commencement of any repair.

When required, the contractor's service representative will comply with the Office of Safety and Health Administration lockout/tag out standards while performing maintenance on equipment.

Upon completion of services by the contractor's service representative, a written service report shall be provided to the maintenance manager or the AOD. The service report shall provide detailed information regarding the cause of the equipment malfunction and corrective action taken. Include, at a minimum, the time required to complete the work, price of labor (hourly rate), and a list of parts replaced with part numbers and prices for each part.

In the event all information is not available to the contractor's service representative when services are performed, the initial service report shall include all available information. The contractor shall provide the balance of the required information to the maintenance manager no later than 10 days after services are completed.

In the event of calibration, after performing Calibration verification/Certification services, the contractor's service representative will affix and/or update DD Form 2163 (Medical Equipment Verification/Certification). The contractor shall complete DD Form 2163 in accordance with the instructions provided in Technical Bulletin (TB) 38-750-2, or by the maintenance activity's internal SOP.

Contractor's service representative will be factory trained and have a minimum of two years of experience working on the contracted equipment.

U) Contractor must furnish all software upgrades issued by the equipment manufacturer.

Required forms and extracts from pertinent directives will be furnished to the contractor's service representative by the government.

If the contractor's calibration equipment produces a printed summary of the calibration procedure used, attach the printed summary to the DD Form 2163. Ensure that the heading of the DD Form 2163 is filled out and that the form is properly signed.

r

Modifications and upgrades. The Contractor shall perform OEM specified modifications and software upgrades with the consent of and without charge to the Government. Resultant Contractor must have direct contact with the OEM to accomplish field modifications to equipment in accordance with the time schedule set forth by the OEM. All modifications and upgrades will be documented in the government owned operator and service literature.

4.4.1 Service calls. The GLWACH Medical Maintenance Branch will first evaluate any equipment malfunction and facilitate repairs (screening process). If a service call is necessary, the Contractor shall provide unlimited service calls. Contractor response time shall be within 48 clock hours after telephonic notification excluding weekends and Legal Public Holidays.

Only the Medical Maintenance Branch will determine if the required repair service is emergency or routine.

The Contractor shall perform routine repair service between 8:00 AM and 4:00 PM Monday through Friday, excluding Legal Public Holidays. Contractor response time shall be within 48 clock hours after telephonic notification excluding weekends and Legal Public Holidays.

Repair completion time for a routine repair service shall not be more than 96 clock hours after telephonic notification excluding weekends and Legal Public Holidays.

Badges. Contractor's representative shall report to Medical Maintenance, 4430 Missouri Avenue, room no. 034, General Leonard Wood Army Community Hospital, telephone (573)596-0482, prior to commencing services during normal operating hours (7:30 AM to 4:30 PM). Also, contractor will get a security badge from Logistics Division room 034 and sign the badge out at arrival and sign the badge in upon departure. During other than normal operating hours, contractor's representative shall report to the Administrative Officer of the Day (AOD), 4430 Missouri Avenue, General Leonard Wood Army Community Hospital, at the hospital's front desk. The service representative will obtain a badge before reporting to service area.

Service reports. Upon completion of services, a written service report shall be provided to the medical equipment maintenance manager, or the government medical equipment repairer assigned to the service call.

The service report shall indicate the Contract Number, service performed (e.g., PM and/or repair), provide detailed information regarding the cause of equipment malfunction, corrective action taken, to include the time required to complete the work. The service report shall also include the estimated price of labor (hourly labor rate); a list of parts replaced with price for each part, the unit Site ID and ECN number, and the name of the technician performing the service.

After normal duty hours, service tickets shall be given to the Government AOD/SDNCO, at the Information/ reception desk. Faxed reports are acceptable with the concurrence of the Government.

In the event that all information is not available to contractor's representative when services are performed, the initial service report shall include all information available. Contractor shall provide the balance of the required information in writing to the Chief, Medical Equipment Branch, not later than 10 days after services are completed. The remaining information should be mailed to: Commander, USA Medical Department Activity, ATTN: MCXP-LO-MM, Service Reports, 4430 Missouri Avenue, Ft. Leonard Wood, MO 65473-8952 or Faxed to 573-596-XXXX, ATTN: Medical Maintenance Branch. This address is not to be used for any purpose other than as stated in this paragraph.

Contractor shall provide a copy of the invoice to the Chief, Medical Maintenance Branch, for verification of services performed. This is in addition to the requirements of block 13 of the DD Form

1155, Order for Supplies or Services. The copy of the invoice can be mailed to Commander, USA Medical Department Activity, and ATTN: MCXP-LO-MM, 4430 Missouri Avenue, Ft. Leonard Wood, MO 65473-8952 or Faxed to 573-596-XXXX, ATTN: Service Report.

The Contractor shall be responsible for all items of Government equipment throughout the period they are under his control. The Contractor shall be responsible for any contractor-caused damage to Government-owned property and shall replace or repair at the contractor's expense. The Contracting Officer will approve replacements or repairs.

The Contractor shall ensure all areas where equipment is serviced on-site are left in a clean, neat, safe, and orderly condition. To prevent safety hazards, no equipment shall be left pulled out or apart at the end of the workday. All equipment under repair shall be secured at all times.

If the Contractor determines that the item being serviced is uneconomically repairable, the Chief, Medical Maintenance Branch shall be notified. The Chief, Medical Maintenance Branch, GLWACH will determine economic reparability in accordance with US Army Directives.

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://contractormanpower.anny.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (6) Estimated direct labor dollars paid this reporting period (including sub contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UCI for the purposes of reporting this information); (11) Locations where contractor and sub-contractors perform the work )specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

OPSEC Training. New Contractors shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractors with CAC access will complete training online in APEQS, all others can complete the training located at http://cdsetrain.dtic.mil/opsec/index.htm. (IAWAR 530-1). For contracts that cross fiscal years, or for contracts with option years, all Contractor personnel shall complete annual OPSEC awareness training. Course certificates shall be provided to the COR within five calendar days of completion.

NOT USED.

Anti-terrorism (AT) Level I Training. All contractor employees, to include sub-contractor employees, requiring access to army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 10 days after starting performance under this contract or effective date of incorporation of this requirement into the contract whichever is applicable. The contractor shall submit certificates of completion for each affected contract employee and subcontractor employee, to the COR or to the KO within five calendar days after completion of training by all contractor/subcontractor personnel. AT level I awareness training is available at the following website: https://atlevell .dtic.mil/at

6.3 ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURES. All Contractor and sub-contractor personnel performing tasks on this PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures which will be provided to the Contractor by a Government representative within five working days of Task Order award. Contractor shall provide all information required for background checks to meet installation access requirements as performed by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Requesting Contractor shall submit request for installation pass to the COR or KO at https://vccl.icmvcc.com/im3500/. Contractor personnel shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of the base contract to this task order, should the Force Protection Condition (FPCON) at any facility or installation change, the Government may require changes in Contractor security matters or processes.

!Watch Training. Within 10 calendar days of Task Order award and within 10 days of new Contractor employees commencing work on this Task Order, all Contractor and sub-contractor employees shall review the FLW Directorate of Emergency Services (DES) web link for iWatch training located at http://www.wood.army.mil/LEC/iWatch/iWatch.htm. This locally developed training will inform employees of the types of behavior to watch for and how to report suspicious activity. Suspicious activity shall be reported to the COR or KO.

Information Assurance (IA) Awareness Training. All Contractor and sub-contractor personnel requiring network access to Government information systems shall successfully complete DoD IA Awareness training available at https://ia.signal.anny.mil prior to accessing systems and annually thereafter. Training certificates shall be provided to the COR immediately upon completion. CAC issued Contractor employees will be registered in the Army Training Certification Tracking System (ATCTS) by the organization's Information Assurance Officer prior to commencement of work and shall sign the acceptable use policy in accordance with Army Regulation 25-2, Para. 3-3. The COR or KO will coordinate with the requiring activity Information Assurance Support Officer or ATCTS Folder Manager to input contractor information into the ATCTS and verify compliance.