PWS- MATERIAL HANDLERS (FURNITURE)-4-16-21.pdf

PERFORMANCE WORK STATEMENT (PWS)

Brook Army Medical Center (BAMC) Material Handler Facilities Support Services

Part I

General Information

1. GENERAL This is a non-personal services contract to provide Material Handler Facilities Support Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform BAMC material handling facilities support services as defined in this Performance Work Statement except for those items specified as government furnished items and services. The contractor shall perform to the standards in this contract.

1.2 Background: The mission of the United States Army (USA) Medical Command (MEDCOM) is to provide quality healthcare to its beneficiaries who include Active Duty, Reserve, National Guard and Retired Soldiers and their Family Members. BAMC is a modern state-or-the-art, 450-bed health care facility that provides level-one trauma and graduate medical education. The multi-storied medical treatment facility has 1.5 million square feet of operational space and a normal bed capacity of 450, of which 48 are ICU beds and 40 are dedicated to the Institute of Surgical Research Burn Unit. The hospital is capable of expanding to 653 beds if needed to support a wartime mobilization.

The direct patient care settings, such as the operating rooms, emergency rooms, critical and noncritical care units and burn care units, require support services 24 hours a day, seven (7) days a week. Other healthcare related settings such as clinics, laboratories and administrative areas require support services on an area/room specific scheduled basis.

1.3 Objectives: The BAMC Furniture Section is currently staffed by four (4) Government employees. During FY 20, the BAMC Furniture Section received 1492 Furniture Work Requests (FWR). There are currently 894 FWRS in the queue. The time period to close out a FWR can take 4-6 months. By acquiring two additional teams of Material Handlers (Furniture), time to close out a FWR should decrease to 2-4 months. Due to safety precautions, the Material Handlers (Furniture) are required to work in teams of two (2). Two additional teams will be able to complete 600 FWRs per year.

1.4 Scope: The contractor shall provide the services described to support all furniture set up, Re-configuration and area changes; while receiving and processing a variety of materials for furniture and work place support projects. Unload, segregate and verify furniture items for accuracy as reflected on accompanying documents. Exercise proper warehousing techniques to preclude breakage or damage to furniture support materials. Store stock in appropriate bins and/or storage location. Correct and update bin labels. Store and stack materials in accordance with established warehousing plan--considering size, shape and quantity. Report shortages or damaged items to supervisor. Manage and support all methods of ergonomic furniture movement, general repairs and the use of materials and the tools needed to accomplish projected maintenance tasks. Conduct inventory of stock and submits replenishment requests to supervisor for review and reorder. Participate in warehouse operations and projects as either a truck driver or Forklift Operator when required. Schedule with numerous activities for modification of work orders and furniture arrangement request. As required due to the patient care mission and its priorities, the contract employee will need to infrequently work when required after duty hours or on weekends to ensure patient are and flow in not degraded during normal duty hours.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months with four (4) twelve month Option years.

1.6 General Information

1.6.1 Recognized Holidays: Contractor is not required to perform services on holidays.

New Year's Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

1.6.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700 thru 1600 Monday thru Friday except for Federal holidays or when the Government is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. When required due to the patient care mission and its priorities, the contract employee will need to infrequently work when required after duty hours or on weekends to ensure patient are and flow in not degraded during normal duty hours.

a. Scheduled Absences. Scheduled absences such as vacations, continuing education units, personal time off shall be scheduled at least 30 calendar days in advance by company supervisor and mutually agreed upon by the COR in order to ensure adequate coverage. Scheduled absences will require back-up/substitute coverage if employee is absent more than one week. Contractor shall provide COR a schedule each month to identify those employees taking leave and ensure that there is back-up/substitute coverage.

b. Unscheduled Absences (emergencies/sick call). For unscheduled emergency/sick call absences, contractor employees shall notify their company supervisor and give courtesy notice to COR and government representative within the first hour of the scheduled reporting time.

c. Emergency Essential Positions. All positions as described on this PWS are NOT emergency essential positions.

1.6.3 Place of Performance: All work to be performed under this contract will be performed at San Antonio Military Medical Center (SAMMC), Join Base San Antonio – Ft Sam Houston, Texas and surrounding medical facilities within San Antonio area. The locations of the medical facilities are:

Center for the Intrepid (CFI), Troop Medical Clinic (TMC), Camp Bullis, CPT Jennifer Moreno Primary Care Clinic, SPC Taylor J. Burk Clinic, Rhoades and Budge Dental Clinic, Blood Donor Lab, Optical Fabrication Lab, Soldier Physical Therapy Bldg, Schertz Medical Home, Westover Hills Medical Home, Veterinary Lab, Operational Reserve and National Guard units and occasionally in Corpus Christi Clinic.

1.6.4 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The QCP must be forwarded to and accepted by the KO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award. One electronic copy of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter.

After acceptance of the QCP the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.5 Quality Assurance: N/A

1.6.6 Type of Contract: The government will award a Firm Fixed Price.

1.6.7 Security Requirements: Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract. Contractor employees shall not disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the contracting officer. The Contractor shall only conduct business with designated CORs listed as points of contact (POCs). Names of authorized personnel shall be provided in writing within 5 days of award and updated as necessary throughout the contract period. US Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports remain the property of the U. S. Government.

1.6.8 Criminal Background Check. The Government shall conduct criminal background checks on all Contractor employees in accordance with the procedures set forth in Public Law 100-235, DoD Directive 5200.28, DoD Directive 5200.2-R, DoDI 1402.5 and submit to the Project Manager or the Alternate. The Contractor is responsible for ensuring all contractor employees complete and submit the SF85, Authorization for Release of Information form and ensure all background check submittals are initiated in accordance with this PWS prior to employees providing services at SAMMC facilities. Background checks shall be based on fingerprints of individuals obtained by qualified Government law enforcement or security personnel, inquiry’s conducted through the Federal Bureau of Investigation (FBI) and the State Criminal History Repository check, and a local Installation Record Check, if required. The procedures for completing the required background check are outlined in the Department of Defense Instruction (DoDI) 1402.5. Government will not allow any employees to start work until clearance of criminal background check has been completed. The background check is at no cost to contractor.

1.6.9 Immunization Requirements. All contract personnel working within the MTF shall have preemployment health examinations and subsequent health examinations as necessary to establish and maintain assurance of employees’ physical ability to perform their duties and freedom from communicable diseases. Examinations are to be at contractor’s expense. The contractor shall obtain clearance during in-processing thru the Occupational Health Clinic and deliver the "Occupational Health Certificate" to the COR prior to the individuals working under this contract. Appointments can be scheduled by visiting the Occupational Health Clinic located on the 1st floor or by calling at

(210) 916-3797. Contractor shall certify that employees have been tested by standard laboratory tests and found free of the following: Tuberculosis and hepatitis B. Contractor shall provide proof of annual flu vaccinations for each employee at beginning of each fiscal year.

1.6.8 Special Qualifications: This position requires lifting/carrying materials such as furniture equipment, modular furniture, and peripherals up to 75 pounds and/or maneuvers, or slides items for proper positioning. Must be able to obtain and maintain a valid state (i.e. Texas) drivers to obtain Government drivers certification to operate vehicles or material handling equipment such as, forklift, stock picker, and/or electric pallet jack. A minimum of one (1) year experience is required in the proper installation, service, repair, configuration, re- configuration and de-installation for modem modular office furniture, to include modular walls, desk components, wiring and space utilization.

Must be able to obtain and maintain a valid state (i.e. Texas) drivers to obtain Government drivers certification to operate medium size and, when required, heavy duty delivery trucks, both open flat bed and enclosed compartment up to Ten ( 1 0) Tons. Uses proper lifting, loading and strapping down attachments, along with dock loading and unloading equipment. Must be certified to operate fork lifts capable of lifting loads up to 10,000 pounds and as high 20 foot for warehouse bin storage and retrieval. Performs Driver's maintenance in accordance with established rules and regulations.

A minimum of one (1) year experience is required in the usage, assembly, disassembly and modification of Modular Furniture in a modern work place. Must know warehousing procedures, plans and techniques. The Alcohol and Drug Prevention and Control Program covers this position. You are required to pass urinalysis testing as required prior to appointment and periodically thereafter.

1.6.8.1 DRESS CODE: The contractor employees shall comply with Dress code policy BAMC Memo 600-50. If contractor employee reports to work and is in the violation of his/her assigned branch dress code, the contractor employee will not be permitted to work.

1.6.8.2 SAFETY: The Contractor employees shall comply with the Occupational Safety and Health Act (OSHA). Contractor personnel shall wear safety items required by OSHA during the performance of tasks requiring protective equipment or clothing. Contractor shall be responsible for providing safety equipment that is not provided by government as noted on Part 3, paragraph 3.5 Safety Equipment. Safety steel toe shoes shall be provided by contractor to those employees working in areas that require safety steel toe shoes.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR}: The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and facilitate site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700 thru 1600, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12.1 SECURITY IDENTIFICATION BADGES. All contractor employees will be issue a badge that clearly distinguishes them from Government personnel. Badges shall be worn on the outer garment in full view at all time. The Contractor shall ensure all employees and any contractor representative entering BAMC, Camp Bullis USAHC, McWethy TMC or Fort Sam Houston PCC abide by all security regulations and/or directives to include being subject to security checks. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date.

The contractor shall ensure all employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the COR and their company supervisor immediately upon discovery. The contractor shall ensure that the COR is notified the same day the employee reports an ID lost or stolen.

1.6.13 Contractor Travel: Contractor may be required to travel in capability of Government driver between BAMC clinics and/or departments and divisions geographically dispersed within the San Antonio metropolitan area. Government furnished vehicles will be provided. Therefore, no local travel reimbursement applies nor is authorized. Occasionally, travel for delivery and pick up of materials and supplies in performance of logistics and warehousing services will require travel outside of the San Antonio geographical areas (Fort Hood – Killeen, TX, Camp Mabry - Austin, TX, Corpus Christi, TX). Driver's license class "C" is required to be able to drive vehicles as last resort of government driver is unable. Contractor shall provide insurance coverage as required by the state of Texas for all employees driving government vehicles.

1.6.14 Other Direct Costs: This category includes travel (outlined in 1.6.13), reproduction, and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source ꞏ selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of lnterests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.16.17 Antiterrorism (AT) and Operations Security (OPSEC):

1.6.17.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.6.17.2 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.17.3 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.17.4 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01- M and AR 25-2 within six months of employment.

1.6.12.2 Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases if required and entrance to the installation. If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete a National Agency Check with Written Inquiries (NACI) before obtaining access to the computer.

These investigations will be conducted by the government at no additional cost to the contractor. All contractors/subcontractors supporting non- classified contracts which require access to Federal Government facilities and/or federally controlled information systems are required to have a favorably approved Tier- I or National Agency Check with Inquiries (NACI). The contractor shall comply with Homeland Security Presidential Directive-12 (HSPD-12) policy which directs and establishes a timeline for all contractors and subcontractors to initiate or have favorable adjudicated Tier- I security investigation or NACI checks on records with DOD Security Agences.

1.6.18 Sexual Assault: The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract. The contractor shall require all Contract Service Providers (CSP) with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility. The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

1.6.19 Protective Gear and Equipment: Contract personnel are to wear protective safety equipment as described in each branch SOP to include safety steel toe shoes; examination, surgical thermal and leather work gloves, mask, ergonomic back belt for lifting, safety glasses/goggles, gown, scrubs, booties, safety belt, cap or other head gear as dictated by work area, etc., as their work environment and /or Job Hazard Analysis dictates. Contract personnel are to notify Contractor for issuance of these items as well as their subsequent replacement due to items being lost, damaged, or worn out. Government will provide protective gear, except for safety shoes as per OSHA requirement. Contractor shall provide safety steel toe shoes or composite toe shoes for those employees working in hazardous areas. If any of the items provided by the government are lost or stolen, contractor shall reimburse the government for the cost of such items.

1.6.20 Training Records: Contract personnel shall complete all initial, recurring annual government unique training, and any other identified training requirements in accordance with all regulations, policies etc. Training that is unique to the government will be provided by government at no cost to the contractor.

Contractor shall maintain all training records for all employees under this contract and copies available to COR when requested.

1.6.21 Submittals: The contractor shall ensure all contract specific requirements paragraphs such as Education and Training Requirements, National Agency Check Requirements, Health and Immunizations Requirements, and viewing HRP Facility Safety Orientation material are accomplished prior to performance. Other submittals include WAWF invoices for employee work hours and documents as per COR request (employee roster, schedules, time and attendance, transfer of employees within departments, termination, new hires etc.).

1.6.22 Employer Roster: The contractor shall deliver to the COR and KO a written list of employees who will perform work under this contract (or newly hire employees during contract performance). This list shall include employee name, work assignment, training, certifications, qualifications and experience.

Changes shall be delivered no later than 5 calendar days prior to implementation of a staff change to the COR. In emergency situations and cases of adverse actions where 5 calendar day notice is not possible, the contractor shall deliver to the COR the change in writing not later than 24 hours after the change is implemented.

1.6.23 Termination of Employee: The Contractor shall provide written notice to the appointed COR(s) of each branch whenever a contract employee is to cease employment under this contract and a newly hire employee will be reporting. The Contractor shall ensure contract employees out-process in accordance with established government procedures and return all government issued equipment, badge(s), employee identification card, common access card, coat(s), safety gear, keys, etc., to the designated office that issued the items. The Contractor shall reimburse the government for government items issued to contract personnel and not returned at the time of their out-processing.

1.6.22 Fill Rate and Turnover: Contractor shall maintain at least 95% fill rate as per Part 7, “Performance Requirements Summary". Turnover should be kept to a minimum for contract continuity purposes and mission success. The contractor shall fully staff the requirements of the contract with the number of FTEs as required. It is expected that the contractor will have the FTEs working all hours as required per branch schedule. Contractor will be paid only for hours worked as employee absences will not be paid.

Contractor shall provide advance notice to appointed COR of the branch were employee is assigned if employee gets reassigned/promoted to another branch within this contract.

1.6.23 Accident Reports: The Contractor shall maintain an accurate record of all accidents occurring in the performance of this contract resulting in personal injury, occupational illness, or Government property damage to include maintaining the OSHA 300 Log for their employees. The Contractor shall verbally report each incident to the COR and the Contracting Officer (KO) within 4 hours of the incident. The Contractor shall cooperate with the SAMMC-North and SAMMC-South Safety Office and provide written documentation as requested and required by AR 385-10. Serious injury or death incidents shall be reported immediately to the SAMMC- North or SAMC-South Facility Safety Office.

1.6.24 Work Schedules: Contractor shall provide a copy of the work schedule to the COR at least two weeks prior to the starting date of each pay period. This allows the government adequate time to schedule Government personnel to fill the absence or discuss staffing needs. Contractor shall be responsible for completing contract employee schedules and submit changes, corrections, and reporting errors.

Contractor shall be responsible for submitting completed work schedules to the appointed COR within 7 days of the end of payment cycle before submitting invoice in WAWF to verify information.

1.6.25 List of Excluded Individuals/Entities (LEIE) Report: In accordance with OTSG/MEDCOM Policy Memo 15-037, all contractors (Individual or Entity) who supply healthcare items or services must not have their names or employee's names listed in the LEIE database. Individual or Entity names appearing in the LEIE are not eligible to perform services under this contract. Contractor shall perform individual query on the data base at following site: http://exclusions.oig.hhs.gov for all employees (current and newly hires) working under this contract and certify in writing to the Contracting Officer and appointed CORs that the contractor has queried the list and no such names appear on the list.

During performance of contract, the contractor will perform a quarterly check on current employees and immediately on those newly hires and send certified copy of this list to the COR of the branch where employee is/will be assigned.

1.6.26 Time and Attendance Log: The contractor shall take prompt, reasonable, and appropriate disciplinary action or contract employees who do not meet performance standards, inconsistent attendance, tardiness, and/or do not meet customer service expectations. The contractor will keep a log of employee tardiness and attendance to verify payment accuracy for shift and hours worked. Logs will be submitted weekly to the appointed COR of the branch where employees are designated to work.

1.6.27 Defense Medical Human Resource System Internet (DMHRSi): Contractor shall ensure that all employees under this contract submit DMHRSi manpower hours as directed while employed by Logistics Division. Submission must be completed by COB on the second Wednesday of each government pay period. If employee is on leave, the reporting shall be submitted prior to scheduled leave to meet manpower hour submission prior to the second Wednesday of each government pay period. This Manpower reporting is a web-based, tri-service, human resource management system that was created to standardize human resource management processes and to allow for greater accountability of medical resources throughout the military health system.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement. ꞏ

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have of contract with the subcontractor.

2.1.12 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation FWR Furniture Work Request GFP Government-Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit WAWF Wide Area Work Flow

PART3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: N/A

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain a workspace. Contractor staff shall not alter the office/clinic space without written approval from the Department/Service Chief. Items of clothing or equipment may not be able to be secured at all locations. The government will not incur any liability for theft, damage to, or loss of such personal items.

3.3 Utilities: The contractor is expected to establish energy conservation practices to minimize the use of utilities. Failure of the Government to furnish utilities at any time during the performance of the contract due to outages or other service interruptions shall not be considered by the contractor as a basis for a claim against the government.

3.4 Equipment and Supplies: The Government will provide, and/or the contractor will have access to, i.e., computers, software, scanners, fax machines, copiers, printers, vehicles, carts etc, and other equipment and supplies necessary to complete contractor duties and responsibilities as listed in this performance work statement.

3.5 Government Vehicles. The Government will provide Government owned vehicles to transport supplies and equipment being delivered to other facilities and/or other hospitals, clinics, etc.

Contractor shall ensure employees' possess valid driver's license and insurance as required by the state of Texas.

3.6 Other Equipment. Equipment to transport/move supplies and/or medical equipment, furniture etc., such as forklifts, carts, hand truck etc., will be provided by government. Training will be provided by government regarding forklift operation and handling.

PART4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 GENERAL : The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3. Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment: N/A

PART 5

SPECIFIC TASKS

Specific Tasks:

5.1 SPECIFIC TASKS. The contractor shall provide services in accordance with this PWS to support the mission, operation, goals and objectives for Logistics Division and its three branches. The contractor shall provide two teams of (2) Material Handlers (Furniture) each. Contractor shall be responsible for providing staff to work at each branch during operating hours, Monday thru Friday, except for holidays and weekends. All specific tasks as described in this PWS shall be performed in accordance with Government established policies, regulations, and Standard Operating Procedures (SOPs) as dictated by each branch.

5.2 FURNITURE SET UP, RE-CONFIGURATION AND AREA CHANGES. Contractor shall Support all furniture set up, re-configuration, and area changes; while receiving and processing a variety of materials for furniture and work place support projects. Unload, segregate and verify furniture items for accuracy as reflected on accompanying documents. Store stock in appropriate bins and/or storage location. Correct and update bin labels. Store and stack materials in accordance with established warehousing plan--considering size, shape and quantity. Report shortages or damaged items to supervisor.

5.3 ERGONOMIC FURNITURE MOVEMENT. Contractor shall manage and support all methods of ergonomic furniture movement, general repairs and the use of materials and the tools needed to accomplish projected maintenance tasks. Exercise proper warehousing techniques to preclude breakage or damage to furniture support materials. Conduct inventory of stock and submits replenishment requests to supervisor so r for review and reorder. Participate in warehouse operations and projects as either a truck driver or Forklift Operator as required.

5.4 MODIFICATION WORK ORDERS. Contractor shall Schedule with numerous activities for modification work orders and furniture arrangement request. As required due to the patient care mission and its priorities. Contract Employee will need to infrequently work as required after duty or on weekends to ensure patient are and flow in not degraded during normal duty hours.

PART 6 APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS}

6.1 The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. Current issues of many DA publications can be accessed at Army Publishing Directorate at https://armypubs.army.mil/. Publications and forms not on the internet can be obtained from the HRP. The Publications have been coded as mandatory or advisory. The contractor is obligated to follow those coded as mandatory only to the extent that they apply to this contract. Supplements, amendments, or changes to these mandatory publications may be issued during the life of the contract. The contractor will not implement any such changes to mandatory publications, which cause a change in performance within the meaning of the Changes clause, unless or until the contracting officer issues a change order or modification to the contract.

6.2 The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Mandatory:

Public Law 91-596 29 Dec 70 Occupational Safety and Health Administration Public Law I04-191 dated 21 Aug 96 Health Insurance Portability and Accountability Act of 1996, Current Edition Joint Commission (JC) Manual MEDCOM Regulation 600-3, Dated 5 Dec 90 Personal General, Off Duty Employment AR 25-2 Information Assurance AR 40-1 Composition, Mission and Functions of the Army Medical Department AR 40-2 Army Medical Treatment Facilities and General Administration AR 40-3 Medical Services: Medical, Dental, and Veterinary Care AR 40-4 Army Medical Department Facilities/Activities AR 40-5 Preventive Medicine AR 40-36 Medical Facility Management of Sexual Assault and subsequent related AMEDD policy memorandums AR 40-66 Medical Record Administration and Healthcare Documentation AR 40-68 Clinical Quality Management AR 40-501 Standards of Medical Fitness AR 40-562 Immunizations and Chemoprophylaxis ARI 90-13 The Army Physical Security Program, 25 Feb 11 AR 340-21 The Army Privacy Program AR 360-5 Army Public Affairs, Public Information AR 380-5 Department of Army Information Security Program AR 380-19 Information Systems Security AR 380-53 Information Systems Security Monitoring AR 380-67 The Department of the Army Personnel Security Program AR 380-85 Army Substance Abuse Program (ASAP) AR 385-10 Army Safety Program AR 385-40 Accident Investigation and Reporting AR 600-85 Army Substance Abuse Program DA PAM 40-11 Preventive Medicine DoD 6055.5-M Occupational Medical Surveillance Manual MEDCOM Pam 25-31 Index of Command Administrative Publications

Advisory:

JOINT PUB 1-02, 12 APR 01 (JP 1-02) DOD Dictionary of Military Terms www.dtic.miVdoctrine/ieVdoddict) Veterinary Material AR 40-501 Standards of Medical Fitness AR 190-51 Security of Unclassified Anny Property (Sensitive and Insensitive) AR 608-1 Anny Community Service Center DA Pam 25-51 The Army Privacy Program: System Notices and Exemptions Rule DoD 1341.2-M DEERS Program Manual DoD 5200.2 DoD Personal Security DoD 6010.8-R Civilian Health & Medical Program of the Uniformed Services CHAMPUS, Ch 9, l Jul FM 3-19.30 Physical Security PL 89-614 Chapter 55, 10 U.S.C. (1071-1088) Title 29, CFR Occupational Safety and Health Standards BAMC Memo 600-50 Wearing of Uniform, Civilian Attire, and Hospital Specific Items of Clothing

PART 7

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Performance Standard

Acceptable Quality Level

Method of Surveillance

PWS, Para. 5.2 Contractor shall Support all furniture set up, re-configuration, and area changes; while receiving and processing a variety of materials for furniture and work place support projects. Unload, segregate and verify furniture items for accuracy as reflected on accompanying documents. Store stock in appropriate bins and/or storage location. Correct and update bin labels. Store and stack materials in accordance with established warehousing plan--considering size, shape and quantity.

Report shortages or damaged items to supervisor.

The contractor provided services with No Safety Injuries or violations per quarter.

100 % Compliance. Periodic Inspections / Quarterly Basis

PWS, Para. 5.3 Contractor shall manage and support all methods of ergonomic furniture movement , general rep airs and the use of

The contractor provided No Safety Injuries or violations per

100% Compliance. Periodic Inspections/ Quarterly Basis materials and the tools needed to accomplish projected maintenance tasks. Exercise proper warehousing techniques to preclude breakage or damage to furniture support materials. Conduct inventory of stock and submits replenishment requests to supervisor so r for review and reorder. Participate in warehouse operations and projects as either a truck driver or Forklift Operator as required.

quarter.

PWS, Para. 5.5 Contractor shall Schedule with numerous activities for modification work orders and furniture arrangement request. As required due to the patient care mission and its priorities. Contract Employee will need to infrequently work as required after duty or on weekends to ensure patient are and flow in not degraded during normal duty hours.

The contractor provided work order request during core duty hours.

No more than 2 work orders completed outside of core duty hurs.

Periodic Inspections/ Quarterly Basis