PWS for JSTARS OPFAC IDIQ.pdf

Performance Work Statement (PWS) Solicitation No. FA2487-20-R-0055 JSTARS OPFAC Services Contract No. FA2487-20-XXXX

PERFORMANCE WORK STATEMENT (PWS)

FOR

JOINT SURVEILLANCE TARGET ATTACK RADAR SYSTEM (JSTARS)

OPERATIONAL FACILITY (OPFAC)

SERVICES

EGLIN AIR FORCE BASE, FLORIDA

Prepared By: 46th Test Squadron/TGBC, Eglin AFB, FL

30 March 2020

REVISION CONTROL

Revision Number Date Remarks

Basic 30 Mar 2020 This is the initial publication of the JSTARS OPFAC Services Performance Work Statement

(PWS).

Coordination:

Functional Commander/Functional Director

Quality Assurance Program Coordinator

Contracting Officer

Service Determining Official

Base Records Manager

Table of Contents

1. Description of Service

1.1. Basic Services

1.2. Performance Period

1.4. Customer Service

1.5. Process Engineering

1.6. Training

1.7. Data Migration

1.8. Status Reporting

1.9. Architecture

2. Service Summary (SS)

2.1. General

2.2. Performance Evaluation

3. Government Furnished Property and Services

4. General Information

4.1. Contractor Personnel

4.2. Hours of Operation

4.3. Quality Control (QC)

4.4. Meetings

4.5. Administrative Records

4.6. Safety

4.7. Phase Out

1. Description of Service The Contractor shall furnish all personnel, equipment, labor, tools, materials, supervision, transportation and other items and services necessary to provide sustaining support for the Northrop Grumman Systems Corporation (NGC) developed Joint Surveillance Target Attack Radar System (JSTARS) Operational Facility (OPFAC) for the 46th Test Squadron (46 TS), Eglin Air Force Base, Florida. This contract will be for technical support with any hardware and software provided as incidental supplies and also includes the procurement of any required assets and parts. JSTARS OPFAC updates shall be in accordance with operationally fielded software and hardware. Updates may be installed by the contractor during scheduled visits or by Eglin AFB Datalinks Test Laboratory (DTL) personnel as directed by contractor’s engineering.

1.1. Basic Services

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform all JSTARS OPFAC services, tasks and functions for Eglin AFB as defined in this Performance Work Statement (PWS). Individual task orders issued under this IDIQ contract may include but are not limited to on-call technical support and hardware/software upgrades or enhancements. The Contractor shall provide on-call technical support during normal business hours (0800-1600) Eastern Time to assist with JSTARS OPFAC operations, problem identification, and diagnosis and will recommend repair actions for both the JSTARS Contractor Furnished Equipment (CFE) and Commercial Off the Shelf (COTS) equipment on the JSTARS OPFAC. Initial response time from the contractor to the customer will be four hours maximum for this support. The Contractor work week is based on a 9/80 schedule. One week will be Monday through Friday and the following week will be Monday through Thursday. These weeks alternate. The contractor will provide both a primary and alternate contact number to the Government Program Manager. The contractor shall provide telephone support for meetings and telephone conferences. The estimated meetings and conferences are one per year. In addition to meetings and conferences, the contractor will perform up to two (2) security updates to the JSTARS Software. The updates can be sent on a CD or with a replacement system disk to be swapped out. Finally, the contractor shall provide on-site technical support. Travel planning will be initiated upon direction from the government. Response time for on-site technical support shall be within three business days. All travel costs will be reimbursed in accordance with FAR 31.205-46.

1.2. Performance Period

The Contractor shall perform the services in this PWS for a period of three (3) years, from 1 July 2020 to 30 June 2023. This includes the base year from 01 July 2020 to 30 June 2021. Basic Services shall be funded on an annual basis in task orders under this IDIQ for a period of 12 months at a time.

1.3. Place of Performance

The contractor shall perform the services in the Performance Work Statement at the DTL in Building 85, Eglin Air Force Base, Fl.

1.4. Customer Service

The Contractor shall foster a pride in ownership by providing quality customer support services to include proactive configuration management of the currently installed JSTARS OPFAC to assist the customer in tracking available software and hardware updates. In addition, the contractor shall identify updates/upgrades to the currently installed JSTARS OPFAC. Possible sources for software updates are contractor identified anomalies that affect the JSTARS OPFAC software, Eglin identified anomalies with currently installed JSTARS OPFAC software, and Eglin requested enhancements to currently installed JSTARS OPFAC software. The contractor shall determine which JSTARS OPFAC upgrades associated with JSTARS hardware and/or software modifications or upgrades are required which specifically affect Link 16 testing. The contractor shall provide for any upgrade or enhancement to the currently installed JSTARS OPFAC configuration. The JSTARS OPFAC upgrades and enhancements associated with JSTARS hardware and/or software modifications or upgrades will be defined in task orders issued under this IDIQ contract. Travel in support of hardware/software upgrades or enhancements shall be defined in the task order issued under this IDIQ contract. As part of configuration control, the contractor shall provide an estimate (ROM) as requested by the customer for any upgrade or enhancement to the currently installed JSTARS OPFAC configuration. The ROM shall include information on required hardware and software upgrades or enhancements, and any Diminishing Manufacturing Source (DMS) issues that will affect COTS equipment contained in the JSTARS OPFAC.

1.5. Process Engineering

Not applicable.

1.6. Training

The Contractor shall provide follow-on training, conducted after initial training, for any changes, upgrades, or enhancements to the JSTARS OPFAC. Training in support of hardware/software upgrades or enhancements shall be defined in the task order issued under this IDIQ contract.

1.7. Data Migration

Not applicable.

1.8. Status Reporting

Required under each Cost-type task order under this IDIQ contract. The contractor shall provide cost reporting and status on a quarterly basis. The format for the reports of actual expenses to date is at the contractor’s discretion. See CDRL A001 at Appendix A

1.9. Architecture

The Contractor will provide sustaining support for the Eglin AFB JSTARS OPFAC in accordance with the architecture used to build the OPFAC and the architecture used in the JSTARS system at the contractor’s facility.

2. Service Summary (SS)

2.1. General

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Unless indicated elsewhere these performance objectives will be measured monthly. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

2.2. Performance Evaluation

Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate.

SS # Performance Objectives PWS Paragraph #

Performance Threshold

SS 1 Contractor on-call support 1.1 Response time 4 hours maximum

SS 2 Hardware updates 1.4 Identify 100% of hardware updates

SS 3 Software updates 1.4 Identify 100% of software updates

SS 4 Quarterly Status Reports 1.8 Prepare and submit Cost/Status reports on a quarterly basis

3. Government Furnished Property and Services It is currently anticipated that no Government-Furnished Property and services will be required for this effort, but the Government-Furnished Property, if any, will be defined for each task order. The contractor shall furnish everything required to perform the on-call technical support.

4. General Information

4.1. Contractor Personnel

4.1.1. Contract Manager

The Contractor shall appoint a Program Manager (PM) to provide daily supervision and quality control, and who shall represent the Contractor and be responsible for the performance of the work throughout the term of the contract. The name of this person, and an alternate(s) who shall act for the Contractor when the manager is absent, shall be designated in writing to the CO and the Quality Assurance Personnel (Contracting Officer’s Representative, or COR). The PM shall be able to speak, read, write, and understand English. The PM shall be able to effectively communicate with Contractor employees.

4.1.2. Contractor Employees

The Government reserves the right to restrict the employment, under this contract, of any Contractor employee, or prospective Contractor employee who is identified as a potential threat to health, safety, security, general well-being, or the operational mission of the installation and its population. The Contractor shall perform background checks, at the Contractor’s expense. The Contractor shall possess and maintain a Secret facility clearance at all times during the term of the contract.

4.1.2.1. Employee Training

The Contractor is responsible for all internal employee training at no additional cost to the Government.

4.1.2.2. Employee Certifications

Not applicable.

4.1.2.3. Instructions Applicable to Controlled Areas

Prior to traveling to Eglin AFB, the Contractor shall send a Visit Request, which will be processed by the 96th Cybersecurity Test Group (96 CTG) Visitor Control Office to facilitate base entry and PIN access to the Building 85, Room 100/106 Datalinks Test Facility (DTF). Visit Request instructions will be sent by 46 TS personnel to the Contractor prior to any visit.

4.1.2.4. Government Security Instructions

The Government official designated as having security supervision over all security aspects of this contract, under the provisions of the Industrial Security Manual, is the 96 CTG/ 46 TS Security Manager. Any other security requirement not specifically defined in this contract or the Industrial Security Manual will be provided by the 46 TS Director of Security by written instructions to the Contractor via a Contractor Visitor Group Security Agreement in accordance with paragraph 1-108e, DOD Directive 5220.22R.

4.1.2.5. Parking

Contractor employees will park in the large parking lot to the right of Building 85, facing the building, 101 E. Daytona Road, Eglin AFB, FL.

4.1.2.6. Physical Security

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.1.2.7. Dress and Appearance

Contractor personnel shall present a clean, neat and professional appearance at all times and be easily recognized as contractor employees. This may be accomplished by wearing a yellow visitor badge provided at the Visitor Control desk in the lobby of Building

85. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so the badge is visible at all times. No item of military clothing shall be worn as an outer garment.

4.1.2.8. Employment of Government Employees

The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives proper approval.

4.2. Hours of Operation

4.2.1. Normal Hours of Operation

The Contractor shall provide on-call technical support during normal business hours (0800-1600) Eastern Time to assist with JSTARS OPFAC operations, problem identification, and diagnosis, except federal holidays. The Contractor work week is based on a 9/80 schedule. One week will be Monday through Friday and the following week will be Monday through Thursday. These weeks alternate.

4.2.2. Federal Holidays

The Contractor is not required to provide services on the following federal holidays:

New Year’s Day Martin Luther King’s Birthday Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

If the federal holiday falls on a Saturday or Sunday, it may be observed on Friday or Monday as directed.

4.2.3. Emergency or Special Event Services

Not applicable.

4.2.4. Performance of Services during Crisis Declared by the National

Command Authority or Overseas Combatant Commander IAW DFARS 237.76 and aforementioned Air Force implementation, unless otherwise directed by an authorized government representative, it is determined that services as identified in this PWS are NOT essential for performance during a crisis.

4.3. Quality Control (QC)

According to the Inspection of Services clause, the Government will evaluate the Contractor’s performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the contracting officer as a result of surveillance will be according to the terms of this contract.

4.3.1 Contracting Officer Representative (COR)

COR are representatives of the Contracting Officer and will participate in the administration of this contract. Subsequent to contract award, the Contractor will be provided with a letter identifying the COR and setting forth their duties and authorities.

4.3.1.1. Discrepancy Notification

The COR will inform the Contractor PM (or authorized representative) when discrepancies occur and will request corrective action. The COR will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the Contractor PM (or authorized representative) to initial the entry on the checklist.

4.3.1.2. Scope Changes

Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not the COR.

4.4. Meetings

In order to provide on-call technical support during normal business hours (0800-1600) Eastern Time to assist with JSTARS OPFAC operations, the contractor shall provide telephone support for meetings and telephone conferences. The estimated meetings and conferences are one per year.

4.5. Administrative Records

All records, documents, and associated papers provided by the Government and generated during the period of this contract become Government property and will remain in place upon contract termination or completion. During the period of the contract, records, documents, and associated papers shall be available for review.

4.6. Safety

The applicable Occupational Safety and Health Act (OSHA) standards will be mandatory for this contract. The Contractor shall comply with all Federal, State and Local laws concerning safety. The Contractor must ensure that personnel are properly trained on the equipment they are tasked to operate.

4.7. Phase Out

If the contracted service reverts to in-house operations, the Contractor shall cooperate with 46 TS personnel to ensure an orderly change over. In the event a follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly transition to the successful Contractor.

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