PWS For Giant Voice Annual Inspection and Routine Care Plan.docx

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Giant Voice Maintenance and Routine Care Federal contract opportunity
Solicitation number
FA4800-20-Q-A008
Issued by
Department of the Air Force Air Combat Command

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This performance work statement outlines a service contract for annual inspection and routine care of Giant Voice warning sirens at Joint Base Langley-Eustis in Virginia. The contractor shall provide management, tools, equipment, transportation and labor to perform preventative maintenance checks, calibrations and repairs for 32 outdoor warning sirens. Services include inspection of electronic components in cabinets, testing of radios, antennas, amplifiers and batteries to ensure proper operation. The contractor must be certified by Federal Signal and have electrical experience. The base year of performance is 2020-2021 with three optional annual extensions. The Department of the Air Force at Air Combat Command will oversee the contract.

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PERFORMANCE WORK STATEMENT

FOR

Giant Voice Annual Inspection Routine Care PlanTITLE OF REQUIREMENT

FA4800-20XX-QX-A008XXXX

633d Communications SquadronUNIT NAME Langley Air Force Base OR Fort Eustis Joint Base Langley-Eustis, VA

Note: This is a template; everything in red needs to be changed or deleted

TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND SERVICES

APPENDIX A – CONTRACTOR MANPOWER REPORTING

APPENDIX B – ACRONYMS (Delete if not required)

APPENDIX C – APPLICABLE PUBLICATIONS AND FORMS (Delete if not required)

TECHNICAL EXHIBIT 1 - WORKLOAD (Delete if not required)

1.0. SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to perform annual preventative maintenance checks and calibration for all Federal Signal outdoor warning sirensinsert title of requirement on Joint Base Langley-Eustis (JBLE), Langley Air Force Base (LAFB), Virginia (VA) in a manner that shall ensure continuous and reliable service. West Shore Services, Inc. will perform annual inspections & routine care visits for a 4-year period from 2020-2024 to ensure that all 32 outdoor warning sirens are calibrated and that the enclosed equipment within the cabinets and siren assemblies are operating within manufacturer tolerancesInsert brief overview of the requirement. Contractor must be certified and trained by Federal Signal, and provide proof.

2.0. DESCRIPTION OF SERVICES. The Giant Voice Annual Inspection and Routine Care Visit Plan will feature a comprehensive inspection of the electronic components within the Federal Signal UV400 cabinets installed at all 32 outdoor warning sirens across Joint Base Langley-Eustis. The waterproof cabinets will be inspected for deterioration of the seals for leaks. All battery charging and solar charging equipment will be inspected to ensure that batteries are maintaining appropriate voltage levels. 2-way radios will be inspected and calibrated to ensure that they receive and transmit activation codes to send mission critical updates to the base populace. Antennas and polyphasers will be inspected to ensure that the radios at each site receive the signals to activate the commands within the controller cards. Each amplifier and drivers within the siren assemblies will be tested to ensure that the units can reproduce audio signals clear and intelligibly. All commercial power at the sites will be inspected and tested to ensure that the systems are receiving the correct input voltages to operate at the correct outputs. Desiccant packets will be replaced to ensure that the electronic components are free of damage from excessive humidity. Contractors must be Federal Signal qualified and have adequate knowledge of electrical circuits and equipment to perform maintenance on the Mass Notification System.Detail the exact nature of the requirement and tasks to be performed. Customer should remember to include: tasks to be performed, qualifications or experience required of contractor employees, any other information that is incidental to the type of work.

2.1. Annual inspections will cover cleanliness, ensuring that the electrical components listed above are operating within manufacturer’s tolerances, and assessing overall health of each outdoor warning siren.Primary Service #1 (i.e. Annual Inspection)

2.2. Maintenance of the electrical components will include calibration of the 2-way radio, controller cards, testing of the antennas, and testing of drivers and amplifiers. Primary Service #2 (i.e. Maintenance)

2.3. Electrical components found out of tolerance will be replaced through depot maintenance and if possible, repaired on site within normal duty hours. Primary Service #3 (i.e. Repairs) if the requirement includes repairs you may reword Repairs intro section as needed however, do not change remaining sections 2.3.1 through 2.3.2 without discussing with CONS.

Repairs. The contractor shall identify, in writing, all necessary repairs considered to be out of the scope of preventative maintenance as defined within this PWS. The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours. The contractor shall coordinate all routine work outside of normal duty hours with the COR and the CO.

2.3.1. The COR will approve each repair that has a total cost under $2,500.00 and the Contracting Officer (CO) will approve each service call/repair that has a total cost of $2,500.00 and greater. The contractor is not authorized to perform unscheduled work without the below approvals.

2.3.1.1. All work with the total cost of each repair under the micro-purchase threshold limit (currently $2,500.00) shall be approved by the COR first before the contractor is authorized to perform. The contractor shall repair the affected system or area within the mutually agreed upon time after notification.

2.3.1.2. All work with the total cost of each repair over the micro-purchase threshold limit (currently $2,500.00) is required to be approved by a CO to determine the price to be fair and reasonable. The process for CO approval is outlined below.

2.3.1.2.1. When the contractor identifies a repair that is estimated to cost $2,500.00 or more, the contractor shall contact the COR first and provide the COR with the scope of work for repairs. The contractor shall not provide any pricing or estimates, for any repair that is estimated to cost $2,500.00 or more. The contractor shall only provide the scope of work to the COR.

2.3.1.2.2. The COR will submit a repair request to the 633 CONS contract specialist, who will then send a Request for Quote (RFQ) to the contractor.

2.3.1.2.3. The contractor shall provide their quote to the 633 CONS contract specialist, who will then coordinate with the COR to ensure technical acceptability. Once the COR provides their technical review to the 633 CONS contract specialist, a Letter of Direction (LOD) will be issued by 633 CONS for the contractor to begin the repairs. The contractor shall complete the repairs within the mutually agreed upon time stated in the LOD after the LOD notification. A minimum of three (3) quotes shall be submitted by the contractor for items that are not proprietary to the Original Equipment Manufacturer (OEM).

2.3.1.3. The contractor shall invoice for all repairs after the work is completed and submit all tickets for the work as one (1) attachment in iRAPT.

2.3.2. The contractor will be reimbursed for parts at cost. The contractor shall ensure they obtain the best possible prices and discounts from suppliers. The contractor shall not add a mark up to their cost. The contractor shall provide a copy of the vendor invoice to the CO or COR depending on the amount of the repair. For individual parts that exceed $250.00 the contractor shall provide three quotes to show the best value was obtained.

2.4. Personnel Qualifications (if applicable)

2.45. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified. Recommend adding a table below to address all deliverables within the PWS.

Schedule of Deliverables

Item
Due Date

Contractor's Quality Control Plan (QCP) If applicable, include the Mission-Essential Contractor Services Plan in the QCP NLT 10 business days after contract award

Current Employee Listing
NLT 10 business days after contract award

and upon change in personnel

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 07300 to 163000 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case by case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

USE ONE OF THE FOLLOWING PARA 3.2.

3.2. Essential Contractor Service. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. Siren functionality, calibration of radio and controller boards, inspection and replacement of batteries, equipment grounding, amplifier input and output measurements, proper equipment mounting, inspection of cabling, radio and antenna sensitivity, selectivity, and reciprocity, solar charger functionality, inspections of seals for deterioration and leaks, AC/DC converters, and functionality of drivers inside of the siren assemblies. Identify specifically which services are considered “essential”. These services are not considered essential during exercises.

Note:

Services are essential if the effectiveness of defense systems or operations has the potential to be seriously impaired by the interruption of these services, as determined by the appropriate functional commander or civilian equivalentIf this paragraph is used, CONS must include provision DFARS 252.237-7023 in the solicitation and clause 252.237-7024 in the contract.

Mission-essential functions” means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain these functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control.

OR

3.2. Non Mission-Essential Functions. It has been determined by the Functional Commander of this service that the requirements under this PWS are non-essential and therefore shall not be performed during a crisis, exercise or inclement weather.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2.Temporary Base Access Passes. Use this paragraph for contracts on Langley AFB; type Not Required if performance is only at Fort Eustis. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg 5) on Langley AFB, VA.

3.9.3. Pass and Identification. Use this paragraph for contracts on Ft Eustis; type Not Required if performance is only at Langley AFB. All prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted. The 633d Security Forces Squadron or 733rd Security Force Squadron, as appropriate, will conduct background checks on all contractor personnel requiring access to the installation. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a Contractor employee entry to all or part of the installation is absolute.

3.9.4. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM). Contractor personnel receiving unfavorable T1 Investigations shall not be employed. The sponsoring Government agency will submit requests for investigation on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405 Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

3.9.5 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.8. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.9. Key Control. Use only if keys will be issued to contractor personnel for contract performance; type “Keys shall not be provided to the contractor” if not used. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.9.1. Lost Keys. Use only if ‘Key Control’ paragraph is used; delete if Key Control states Not Required. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities. The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.9.2. Lock Combinations (If Applicable). Remove if not applicable, use only if ‘Key Control’ paragraph is used. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

3.10. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.11. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.12. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.13. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations; and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.13.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting-Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.13.2. Joint Base Langley-Eustis - Fort Eustis. The contractor must comply with JBLE-I 32-101, Environmental Management with related Environmental Management Procedures (EMPs). EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at: http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICES SUMMARYINSERT SERVICES SUMMARY TABLE

Item
Performance Objective
PWS Para
Performance Threshold
Method of Surveillance
SS-1
Input Voltage
3.2
120 or 240 VAC 50-60 Hz (Two separate models)
Multimter
SS-2
Input Current
3.2
7 Amps max
Multimeter
SS-3
Battery Input Voltage
3.2
20-28 VDC 24 Volts (nominal)
Multimeter
SS-4
Battery Current
3.2
120 mA standby current, +18-22 Amps for each amplifier running
Multimeter
SS-5
Stand By Time
3.2
Greater than 168 hours (7 days) Without 2-way radio
Manufacturer Specification
SS-6
Input
3.2
115 VAC (50-60 Hz), 3.5 Amps max
Multimeter
SS-7
Output Voltage
3.2
26-30 VDC (Temperature Compensated)
Multimeter
SS-8
Output Current
3.2
0-10 Amps DC
Multimeter
SS-9
Battery Voltage
3.2
27.2 VDC nominal
Multimeter
SS-10
UV400 Cabinets with 1-3 Amplifiers
3.2
2 BCI Group 24 Class Batteries
Visual Inspection
SS-11
UV400 Cabinets with 5-8 Amplifiers
3.2
4 BCI Group 24 Class Batteries
Visual Inspection
SS-12
Radio Receiver Module Frequency Range
3.2
UVL: 30-50 MHz

UVH: 151-168 MHz UVU: 450-470 MHz Communication Test Set

SS-13
Radio Frequency Stability
3.2
+/- 5ppm for UHF,

+/-15 ppm for High Band, +/-30 ppm for Low Band Communication Test Set

SS-14
Radio Channel Spacing
3.2
30 kHz or 12.5 kHz LB/HB,

25 kHz or 12.5 kHz UHF Communication Test Set

SS-15
Radio Sensitivity
3.2
Less than 0.35 uV for 12 dB
Communication Test Set
SS-16
Radio Selectivity
3.2
-70 dB at +/-30kHz
Communication Test Set
SS-17
Radio Spurious Rejection
3.2
-70 dB
Communication Test Set
SS-18
Radio Modulation Acceptance
3.2
7.5 kHz or 3.5 kHz (narrowband)
Communication Test Set
SS-19
Antenna Acceptance
3.2
50 Ohms
Communication Test Set, Line Tester
SS-20
Radio Decode Sensitivity
3.2
No more than 0.5 uV for Tone @ 3 kHz deviation and 0.5 uV for DTMF with 50 ms/ 50 ms or greater timing
Communication Test Set
SS-21
Radio Squelch Sensitivity
3.2
Minimum squelch setting = Open squelch w 1 kHz @ 3 kHz deviation Max squelch setting = < 30 dB SINAD
Communication Test Set
SS-22
Signaling Format - Number of codes
3.2
Up to 50 Activation codes max
Programming Specification
SS-23
Relay, Contact Rating
3.2
30 VDC, 15 Amps
Visual Inspection
SS-24
Input Voltage
3.2
24 VDC nominal

28 VDC maximum Mulitmeter

SS-25
Input Current Siren Mode
3.2
@ 24 VDC w/ 1 kHz square-wave into 11 Ohms: < 20 amps
Multimeter
SS-26
Input Current Voice Mode
3.2
@ 24 VDC w/ 1 kHz tone set to 67 Vrms into 11 Ohms < 24 Amps
Multimeter
SS-27
Standby current at amps turned off
3.2
< 10 mA
Multimeter
SS-28
Efficiency
3.2
> 90% siren mode

> 80% voice mode

SS-29
Output voltage into 11 Ohms @ 1 kHz and 24 VDC nominal operating voltage
3.2
67 Vrms – siren mode

67 Vrms – voice mode Multimeter

SS-30
Input impedance
3.2
100 kOhms
Ohmmeter
SS-31
Duty Cycle, Continuous Signaling Times
3.2
Siren Mode – 30 mins

Digital Voice Mode of PA – 30 mins depending on signal source Manufacturer Specification

SS-32
Audio Distortion
3.2
< 10% -voice mode – below clipping
Communication Test Set
SS-33
Frequency response Low Power Mode
3.2
+/- 3 dB, 300-3000 Hz < 5 per amplifier
Communication Test Set
SS-34
Driver impedance
3.2
No more than 6.0 Ohms
Mulitmeter
SS-35
Dessicant Replacement
3.2
Varies depending on environment
Color Indicated

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re- performance, the Government may:

· Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

· Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods. Tailor methods to your specific requirement. The only methods that should be included are those being utilized for this specific requirement.

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 2

4.4.4. hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR SERVICES.

There is no Government-furnished property for this Contractor that meets the intent of FAR Part 45. There is Government equipment that will remain in the control and accountability of the Government.

Equipment Inventory. An inventory of Government equipment to be used by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government equipment and the Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

Delete any of the following government furnished services if they will not be provided to the contractor.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work..

5.2.

5.3. Telephone Service. The Government will provide telephone service through a land line. Use of a government- supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

5.4. Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.5. Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

5.6. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.7. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

Electronic Mail Service/Local Area Network (LAN) Connectivity. The Government will provide electronic mail and LAN capability to facilitate communications with government personnel and the ability to retrieve required information. The existing government computers and hardware may be used by the contractor.

Base Distribution. The contractor shall use the Base Information Transfer System (BITS) for mail services for official mail only.

APPENDIX A

CONTRACT MANPOWER REPORT

1. CONTRACTOR MANPOWER REPORTING. The Contractor shall provide a Contractor Manpower Report IAW the Secretary of the Air Force/Acquisition (SAF/AQ), 13 Nov 12 Letter, Implementation of Fiscal Year (FY) 11 National Defense Authorization Act (NDAA) Section 8108, Contractor Inventory. Contract Manpower Report should contain the following:

2. AUTHORITATIVE REFERENCE. SAF/AQ Letter 13 Nov 12 (Implementation of FY11 NDAA Section 8108, Contractor Inventory).

3. FORMAT. Format shall be narrative as determined by the Contractor.

4. CONTENT. The report shall include the following:

“The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the *Giant Voice Annual Inspection and Routine Care Visit PlanInsert title of the requirement here* via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.”

*Reporting Period: Contractors are required to input data by 30 September of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for Government personnel and Contractors are available at the Army CMRA link at http://www.ecmra.mil.

APPENDIX B

ACRONYMS

APPENDIX C

APPLICABLE PUBLICATIONS AND FORMS

PWS Contract Number Giant Voice Annual Inspection and Routine Care PlanContract Title 79 FebruaryAugust 202018

File details come from the government source that posted it. Updated .