PWS.pdf

PERFORMANCE WORK STATEMENT

FOR

COMPUNETIX MISSION VOICE

PLATFORM (MVP) TECHNICAL

SUPPORT

Mountain Home AFB, Idaho 28 March 2023

DRAFT

Table of Contents

1.0. Description of Services 3

2.0. Environmental Controls 4

3.0. Deliverables 5

4.0. Quality Control 5

5.0. General Information 5

6.0. Security 6

7.0. Incidental Government Furnished Services 8

8.0. Records Management 8

PERFORMANCE WORK STATEMENT

FOR

COMPUNETIX MVP TECHNICAL SUPPORT

1.0. DESCRIPTION OF SERVICES.

1.1. The Contractor shall provide all personnel, management, equipment, supplies, transportation, materials, and supervision necessary to accomplish Compunetix MVP Technical Support located in Building 1795 on Mountain Home Air Force Base (MHAFB), Idaho.

1.2. The Contractor shall provide technical support via email, telephone, and hardware repair of the Compunetix Mission Voice Platform (MVP) system in accordance with (IAW) this document, appropriate manufacturer’s recommendations, and commercial practices.

1.3. The Contractor shall provide technical support via email and telephone during weekday hours from 0800 to 1700 EST, not including recognized federal holidays, up to four (4) hours of telephone support per month. Telephone support more than four (4) hours per month shall be invoiced in 10-minute increments. The Contractor shall notify the Government prior to this condition going into effect.

1.4. The Contractor shall provide all software upgrades as they become available and, if necessary, instructions for applying them.

1.5. The Contractor shall perform hardware repairs according to the conditions listed below.

1.5.1. Hardware components shall be repaired at a flat fee of 30 percent of the cost of the same newly purchased component based on the most favorable discount pricing. A separate purchase order shall be issued for each individual component or group of components prior to issuance of an RMA number. Third party items, to include but not limited to keyset computers, handsets, headsets, channel banks, voice recorders, and terminal servers, not manufactured by Compunetix, Inc. are excluded from coverage.

1.5.2. Component failures due to acts of nature, damage incurred during shipment by customer to Compunetix, and damage due to abuse, neglect, customer modifications, or exposure to non-standard operating conditions are not covered under the Extended Equipment Warranty.

Contractor shall provide repair estimates to the Government, as requested for items falling into this category.

1.5.3. While the Contractor shall make every reasonable attempt to perform repairs, the age of the component and/or the inability to acquire parts may limit the Contractor’s ability to perform repairs. Repair items falling into this category shall be excluded from coverage under the terms of the Compunetix MVP Extended Equipment Warranty.

1.5.4. Consequential damages resulting from the misuse of Compunetix MVP equipment shall not be covered under any extended equipment warranty.

1.5.5. On-site support is not included in the extended equipment warranty.

1.6. The Contractor shall respond to all telephone and email inquiries by the Government during the hours as stated in paragraph 1.3.

2.0. ENVIRONMENTAL CONTROL.

2.1. Hazardous Material Inventory and Safety Data Sheets: SDS are required as specified in the latest version of Federal Standard No. 313 for all potentially hazardous materials. SDSs must be submitted by the Contractor upon contract award to the Hazardous Materials Program Manager (366 FW/A7IE) at 208-828-1684/6351 for a determination of whether a product is a hazardous material (HAZMAT) and what additional requirements may be applicable or necessary.

Approval is required before bringing any HAZMAT onto the installation. The Government (HAZMART personnel) shall inventory all chemicals that the Contractor brings on to MHAFB or any property under the control of MHAFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from Government property.

The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

2.2. Material Storage and Use. The Contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes HAZMAT.

2.3. Notification of Environmental Spills. If a spill occurs, the person discovering the spill will make every effort to stop the product flow (if possible), warn personnel, shut off ignition sources, contain the spill, make notifications, and begin cleanup. If the spill is considered an emergency and there is a potential life, health, fire, or other safety hazard, the MHAFB Fire Department will be notified IMMEDIATELY. Responsible units and activities shall clean up small spills safely and within their capabilities to do so. Generally, a spill of only a few gallons shall be recovered by the responsible unit/activity using absorbent materials or a spill kit located by the site. Recovered product and contaminated materials will be packaged and staged for disposal IAW the installations hazardous waste procedures. Contact the Environmental Office (208-828-6351) for guidance. The liability for the spill or release of such substances rests solely with the Contractor and its agent.

2.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris IAW federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. If hazardous wastes are generated, the Contractor shall be required to setup and maintain a hazardous waste accumulation point. All hazardous waste generated must be disposed of at a RCRA permitted treatment storage or disposal facility. Do not dispose of hazardous waste on Government property. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the CO and Environmental. Consult with the Hazardous Waste Program Manager (366 FW/A7IE) at 208-828-1684/6351 prior to disposal of any waste.

2.5. ASBESTOS. The Contractor shall comply with Section 29 CFR 1910.1001(j) (7) (iv). VTE may be located in facilities which contain Asbestos Containing Material (ACM) or Potential ACM. The Contractor (not the Government) shall determine if any exposure to ACM may result in performing work under the contract.

2.6. Historic Preservation. MHAFB houses numerous historic properties (buildings, structures, objects, archaeological sites) managed in compliance with the National Historic Preservation Act (NHPA), and its implementing regulations at 36 CFR 800. In order to avoid inadvertent adverse effects to historic properties, coordination with 366 FW/A7IE Cultural Resources Manager (828- 8003/6351) is required prior to implementation.

3.0. DELIVERABLES.

3.1. The Contractor shall submit their Quality Control Plan (QCP) to the CO NLT than ten (10) business days following contract award.

3.2. The Contractor shall appoint in writing to the CO within 10 business days following contract award a contract manager and alternate(s).

4.0. QUALITY CONTROL.

4.1. The Contractor shall develop, document, implement, maintain, and continuously improve a comprehensive QCP which ensures technical support is provided as well as compliance with Federal, State, local regulations, and all the terms and conditions of the contract.

5.0. GENERAL INFORMATION.

5.1. Normal operating hours are 0730 to 1630 MST Monday through Friday, except for Federal holidays or when the installation is officially closed by the 366th FW Commander.

5.2. Recognized Federal Holidays. A minimum of ten paid holidays per year:

New Year's Day Martin Luther King Jr.'s Birthday Washington's Birthday Memorial Day Juneteenth Day Independence Day Labor Day Columbus Day Veterans' Day Thanksgiving Day Christmas Day.

A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.

5.3. Work scheduled but not accomplished because of base closure due to exercises or real-world events shall be accomplished as soon as possible after base reopening.

5.4. Contractor shall appoint in writing to the CO within 10 business days following contract award a contract manager and alternate(s). Any changes to this letter of appointment shall be provided to the CO within three (3) business days. These individual(s) shall be responsible for contract performance IAW the PWS. The contract manager or alternate shall have full authority to act for the contractor on all contract matters. The name of this person, and an alternate or alternates, will act for the contractor when the primary is absent.

5.5. All Contractor personnel must present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing contractor-furnished clothing bearing the company name and/or logo.

5.6. The Contractor shall identify himself as a Contractor in meetings, telephone conversations, and e-mails and in any correspondence with the Government.

5.7. All employees shall fluently read, write, speak, and understand the English language.

5.8. The Government is authorized to restrict employment under the contract of any Contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.

6.0. SECURITY REQUIREMENTS.

6.1. The Contractor shall provide a completed 366 SFS Form 30 for each employee requiring installation access to the CO within five (5) business days following contract award. After approval, the Contractor shall notify their employees they can now obtain their installation access ID at the MHAFB Main Gate Visitor’s Center.

6.2. The Contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires i.e. terminated for cause, retirement, etc.

6.3. The Contractor and its employees shall comply with base traffic regulations.

6.4. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor owned vehicle or privately owned vehicle while on

MHAFB.

6.5. The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Action (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

6.6. Contractor personnel shall report to an appropriate authority any information or circumstances which they are aware of and may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.7. The Contractor shall be responsible for safeguarding all government property. At the end of each work period, all government facilities, equipment, and materials shall be secured.

6.8. ANTITERRORISM REQUIREMENTS.

6.8.1. IAW DFARS 252.204-7004 and Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation, Contractor personnel who require routine physical access to MHAFB shall complete Level I Antiterrorism (AT) Awareness Training within 30 days of contract award and annually thereafter. MHAFB routine physical access is defined as requiring physical access to MHAFB for more than consecutive 5 (five) days.

6.8.2. Contractor personnel embedded in a unit, shall complete initial Level I AT Training within 30 days following contract award, annually thereafter IAW the applicable unit AT program. All Certificates of Completion shall be maintained by the Contractor and the Unit AT Representative (UATR).

6.8.3. Level I AT training shall be complete through a DoD-sponsored computer or web-based distance learning instruction, or under the instruction of a Level I AT Instructor.

6.8.4. Contractor personnel can complete DoD Level I AT Training at https://jko.jten.mil/. If the Contractor has personnel who can’t access the DoD Level I AT Training site, they shall notify the Contracting Officer Representative (COR) and the 366 FW Antiterrorism Office at

(208) 828-6583 to arrange for access to the training site or to coordinate other Level I AT Training.

6.8.5. Certificates of Completion of initial and annual training shall be maintained by the Contractor and be readily available so they can be reviewed by the Government when requested.

6.8.6. Contractor personnel assigned to (embedded in) a unit, will complete initial Level I AT Training within 30 days of requiring access to MHAFB, and annually thereafter IAW the unit AT program. The Unit AT Representative (UATR) will track this training.

6.8.7. All personnel, to include contractors, on MHAFB shall comply with directed Force Protection Condition (FPCON) and AT measures, unless specifically exempted by the 366 FW Commander. Contractor personnel shall submit requests for exceptions to FP/AT Measures through CO.

6.8.8. During periods of increased threat or raised FPCONs, Contractor access to MHAFB or specific parts may be limited or denied. The CO or designated Government Representative will, when possible, notify Contractor personnel before the limitations or restrictions are implemented. The local Contract Manager shall coordinate with the CO or designated

Government Representative regarding any possible affects that limited or restricted access shall have on completion of contract terms and conditions.

6.8.9. During periods of increased threat or raised FPCONs, personnel, to include contractors, may be required to be escorted while on MHAFB. While being escorted, personnel shall always remain with their escort. If personnel become separated from their escort they shall remain where they are and notify the 366 SFS at 828-2256, 2257, or 2258.

7.0. INCIDENTAL GOVERNMENT FURNISHED SERVICES:

7.1. Government telephone facilities shall be made available for local calls to the Contractor FOUO only.

7.2. The Government will provide general on-base security and fire protection services.

Security Police telephone extension is 8-2256 (on-base) and 208-828-2256 (from all other phones) for both emergency and routine calls. Fire protection emergency phone is 8- 0911(from on-base phone) and 208- 828-0911 (from all other phones).

7.3. All reasonable quantities of electricity will be made available to the Contractor without charge.

7.4. Use of existing toilet facilities in the immediate work area will be permitted. The Contractor shall ensure facility cleanliness is always maintained to the extent of cleaning up after Contractor personnel only.

8.0. RECORDS MANAGEMENT.

8.1. All records, files, and documents, regardless of media (e.g., paper, electronic, etc.), as described in this PWS, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.

8.2. The Contractor shall keep these item(s) current and maintain and dispose of them in accordance with the requirements established in AFI 33-322, Records Management Program, paragraph 10, AFMAN 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.10 and the Air Force Records Disposition Schedule which may be accessed from the following web address:

https://www.compliance.af.mil/Portals/22/rds_active-20211101_1.pdf

8.3. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act.