PWS.pdf

Performance Work Statement Laundry Services

Munson Army Health Center, Fort Leavenworth, Kansas

SECTION 1 GENERAL

1. GENERAL REQUIREMENTS

1.1. Scope of Work. Services non-personal the contractor shall furnish all labor, personnel, supervision, management, equipment, transportation, materials, supplies, certification, and training, except as specified herein as Government-furnished, to provide laundry services to Munson Army Health Center (MAHC) 550 Pope Ave, Fort Leavenworth, Kansas 66027. The contractor shall collect soiled laundry, provide laundry services, and deliver clean laundry in accordance with the scope of this Performance Work Statement (PWS) and its Technical Exhibits.

1.2. Contractor Experience and Personnel.

1.2.1. Point of Contact. The contractor shall provide a point of contact responsible for the performance of the work.

The name of this person and an alternate who shall act for the contractor when the primary is absent shall be designated in writing to the Contracting Officer no later than the start of the contract.

1.2.1.1. The point of contact and the alternate shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract.

1.2.1.2. The point of contact and alternate must be able to read, write, speak, and understand English well enough to satisfy all contract administration requirements.

1.3. Security Requirements. Unaccompanied access to MAHC is not authorized without written consent from Government personnel. Contractor's personnel shall wear picture identification. Upon award of contract, the contractor can apply for a Local Approved Credentials (LAC) or use the RapidGate Program to gain access to the installation. For questions about the RapidGate Program at Fort Leavenworth, please contact the RapidGate Customer Support at 1-877-727-4342. (Rapidgate requires the vendor to pay a fee.) If you have any questions regarding Fort Leavenworth access control changes, please contact the Fort Leavenworth Visitor Control Center at 913-684-3600.

1.4. Quality Control. The contractor shall properly clean all items so that each item is free of visible stains, visible lint, and objectionable odors. The contractor shall establish and maintain a complete quality control program to assure requirements of the contract are met as specified.

1.5. Quality Assurance. The Government will evaluate the contractor's completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.6. Performance Evaluation Meetings. The contractor or designated alternate, Contracting Officer, Contracting Administrator, and Contracting Officer’s Representative (COR) shall meet during the performance of this contract as required by any party.

1.7. Physical Security. The contractor shall be responsible for safeguarding any and all Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.8. Hours of Operation. Normal duty hours for the purpose of this contract are 7:00 A.M. to 4:00 P.M. Monday through Friday. Pickup and delivery schedules will be in accordance with Technical Exhibit 2.

1.9. Gate Control. The award of this contract does not bestow a right to have access to any military installation.

Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. Privately owned vehicles of the contractors' personnel as well as contractor owned vehicles are subject to search while on Federal installations pursuant to current directives. Any violation of installation regulation or of state or federal statute may result in the termination of the privilege to enter one or more military installations.

1.10. The use of non-compete conditions in employment agreements or in subcontracts (to prevent loss of personnel by the contractor) effective only during the period of the contract performance is acceptable. However, the use of non-compete conditions in employment agreements and/or in subcontracts that prevent employees and/or subcontractors of the incumbent from being interviewed by, employed, or accepting offers of employment and/or subcontracts by the new contractor on the follow-on contracts is unacceptable. It hinders the Government’s ability to accomplish the mission of providing medical care to beneficiaries. Inclusion of such conditions in an employer’s employment agreement and/or subcontracts will result in an offeror’s proposal being unacceptable. Awardee, and their subcontractors, may not include such conditions in employment agreements and/or subcontracts while performing under this contract.

1.11 The Contracting Officer has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. The contractor provided services that have been determined to be essential contractor services in support of mission essential functions are listed in attachment 1, Mission Essential Contractor Services dated 28 September 2015.

Section 2 DEFINITIONS

2. DEFINITIONS

2.1. Definitions of special terms and phrases used in this PWS are as follows:

2.1.1. Clean. Finished articles are dry and free of visible soil, lint, and objectionable spots and stains are removed without damaging the fabric and have been treated as defined in paragraph 2.1.6. Tape and other adhesives shall be removed prior to or during the laundering process.

2.1.2. Contaminated Laundry. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with the "Infection Control" section (Linen and Laundry subsection) of the Joint Commission Manual, the Contractor is responsible for properly handling the contaminated laundry.

2.1.3. Contracting Officer's Representative and Assistant Contracting Officer's Representative (COR/ACOR). The COR/ACOR are the medical facility personnel responsible for assisting in administration of the Government's quality assurance portion of the contract. These personnel are designated in writing by the Contracting Officer to be responsible for quality assurance, inspection, surveillance documentation and acceptance of Contractor's performance.

A copy of the letter of designation will be provided to the contractor.

2.1.4. Contractor Quality Control. Actions taken by a contractor to control the production of services to meet the requirements of the PWS.

2.1.5. Government Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the PWS.

2.1.6. Laundering. The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action in appropriate temperature water with solutions of detergents and other additives, ironing, and/or pressing. These additives include repellent treating, bleaching, bluing, rinsing, chemical rinse (sour, fabric softener, and any other agent for controlling the growth of microorganisms, such as molds and bacteria), starching, ironing, and pressing. The appropriate products and procedures are to be determined by the contractor for the various types of fabric and nature of soil.

2.1.7. Medical Treatment Facility (MTF). Those activities providing outpatient and/or inpatient health care services for authorized personnel.

2.1.8. Quality Control. Those actions taken by the contractor to control the production of goods or services so that they meet the requirements of this contract.

Section 3 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES. The Government shall provide, without cost, the items listed below:

3.1. Telephone. Contractor personnel shall be allowed the use of a Government telephone for local calls upon request.

3.2. The Government shall provide the laundry tickets, carts, and weight scale at the health center and laundry bags.

SECTION 4 CONTRACTOR-FURNISHED ITEMS

4. CONTRACTOR-FURNISHED ITEMS:

4.1. The contractor shall provide any and all property or services necessary for the performance of this contract, which is not specifically identified in this contract as furnished by the Government. Such property or services shall include, but is in no way limited to facilities, tools, materials, equipment, clothing racks, vehicles, soaps, detergents, bleaches, starches, sizing, spotting agents, rust-proof hangers, marking tapes, pad covers, packaging, and marking materials.

4.2. In addition, the contractor shall provide all appropriate protective clothing as required by Occupational Safety and Health Administration (OSHA).

SECTION 5 SPECIFIC TASKS AND STANDARDS

5.1. GENERAL. The contractor shall furnish all personnel, supervision, tools, materials, equipment, transportation and other replenishment supplies and services necessary to provide laundry services for Munson Army Health Center, 550 Pope Ave, Fort Leavenworth, Kansas in accordance with all local, state and federal laws and the requirements of this Statement of Work (PWS). All services performed must meet the prescribed standards to be regarded as acceptable. Services considered unacceptable shall be re-performed at no additional charge to the Government.

5.2. SPECIFIC TASKS. The following specific tasks are to be performed by the contractor.

5.2.1. Task. Pickup and delivery of laundry from and to Munson Army Health Center.

5.2.1.1. Standard. The contractor shall pick up soiled laundry and items for laundering and deliver clean laundry items in accordance with Technical Exhibit 2. The Turnaround time for all items shall be no longer than 7 calendar days.

5.2.1.2. Standard. Upon pickup, soiled laundry will be accounted for by Government-designated personnel and the contractor personnel who will record the counts and or weight on a Government laundry ticket supplied by the contractor. Documentation will be accomplished prior to pick up and removal of soiled laundry by the contractor.

The contractor shall verify the counts and countersign the ticket to indicate agreement. Contractor personnel shall be responsible for physically transferring soiled linen into the contractor's vehicle. A copy of each completed soiled laundry ticket will be furnished to the Government.

5.2.1.3. Standard. Upon delivery, laundered items will be counted and or weighed by Government-designated personnel and contractor personnel at the time of delivery to Munson Army Health Center and recorded on a Government laundry ticket supplied by the contractor. The contractor and Government shall verify counts and jointly sign the ticket to indicate agreement with those weights. A copy of each completed clean laundry ticket shall be furnished to the Government and the contractor.

5.2.2. Task. The contractor shall transport linen in a Contractor provided vehicle.

5.2.2.1. Standard. The vehicle interior shall be cleaned and sanitized before loading the clean articles. Interior of vehicle shall be free of any holes to prevent dust and dirt during transportation.

5.2.3. Task. The contractor shall transport linen in Government provided laundry carts.

5.2.3.1. Standard. Soiled items and clean items shall not be transported in the same vehicle or laundry cart at the same time.

5.2.3.2. Standard. All clean items are to be protected from contamination and soiling during transit to Munson Army Health Center. After transporting dirty/soiled/contaminated laundry, the laundry transport carts shall be cleaned and sanitized before loading the clean articles.

5.2.4. Task. The contractor shall perform all work in a professional and sanitary manner.

5.2.4.1. Standard. Delivery of clean and finished articles shall be done under sanitary conditions.

5.2.4.2. Standard. The items shall be clean in the sense of being free from soil, stains, and objectionable odors.

5.2.4.3. Standard. All clean items shall be free from excess cleaning chemicals, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms.

5.2.4.4. Standard. Every laundered item shall be clean, soft, and dry, and free of lint, scorch marks, and other damage to the fabric.

5.2.4.5. Standard. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.2.4.6. Standard. Articles shall smell fresh and clean and be free of objectionable odors, such as cleaning chemicals, mold, mildew, bacteria, body odor, and other unclean elements.

5.2.4.7. Standard. Fabrics shall be free of excess soap, bleach, and other chemicals.

5.2.4.8. Standard. Items processed on flat work and irons, such as tablecloths and napkins shall be machine-finished (ironed) so that the surfaces are smooth and without "rough-dry", spots, wrinkles, or “tails". Flat work shall be free of wrinkles and creases when received by the customer at the delivery point.

5.2.5. Task. The contractor shall be responsible for all finish work operations as prescribed in this PWS.

5.2.5.1. Standard. The contractor shall assemble completed work into bundles and wrap the bundles and prepare hanger work for return to MTF as indicated in Technical Exhibit 1.

5.2.6. Task. The contractor shall deliver clean laundry that is ready for service.

5.2.6.1. Standard: The contractor shall re-perform unacceptable laundry at no cost to the Government.

5.2.6.2. Standard. Notwithstanding the provisions of this contract covering inspection and acceptance, any items found not meeting the requirements of paragraph 5.5 shall be re-cleaned at no additional cost to the Government. Such items, when found by the Munson Army Health Center personnel, as packages are opened, will be identified by the COR to the contractor's representative as soon as possible after the unsatisfactory condition is discovered. After these items are re-cleaned, the contractor shall pack these items separately and identify them by marking, "Attention COR".

5.2.6.3. Standard. Reworked items shall not be included in pickup or delivery weights.

5.2.7. Task. The contractor shall package clean laundry.

5.2.7.1. Standard. Packaging of clean laundry will be performed as indicated in Technical Exhibit 1.

5.2.8. Task. The contractor shall process lab coats and smocks.

5.2.8.1 Standard. Doctor/PA, lab coats and smocks shall be lightly starched and washed and hung by individual coat on hangers and covered individually with plastic film bags that do not exceed the bottom of the coat.

5.2.8.2. Standard. Doctor/PA, lab coats and smocks shall be arranged by size and color.

5.2.8.3. Standard. Hangers shall be rust free and of a type not to stain garments.

5.2.9. Task. The contractor shall process color coded and sized items.

5.2.9.1. Standard. All items that have color coding and sizing shall be folded and bundled by item color or code color and packaged by size respectively, in accordance with Technical Exhibit 1. Examples are, but not limited to: Scrubs, pajamas, napkins, table clothes, and operating gowns. Example of bundles: Small cranberry color table clothes would be bundled together; small purple color table clothes would be bundled together, but not mixed with small cranberry table clothes; or green scrub shirts with orange bands would be bundled together and not mixed with other scrub color bands.

5.2.10. Task. The contractor shall use laundry tickets for receiving, marking, and classifying.

5.2.10.1. Standard. The contractor shall provide a completed laundry ticket for laundry items picked up from Munson Army Health Center at the time of pick up. Obtain completed laundry ticket receipt for laundered items delivered at the time of delivery. Each form will be completely filled out with nomenclature, size and quantity; date and time of pickup or delivery; with original maintained by the Government and a copy provided to the contractor at time of pickup or delivery. Count for laundered items shall be agreed upon prior to contractor’s departure from the MTF.

Contractor and Government personnel shall both sign laundry ticket verifying the count. All disagreements in the count will be directed to the Contracting Officer for resolution.

5.2.11. Unserviceable Articles: The Government will make the final determination regarding the serviceability of all linen. The contractor is responsible for identifying and sorting out all torn, badly worn, stained, soiled, and non-repairable items. These items shall be returned to the Government in bundles that are clearly marked with the word, “Unserviceable”, for classification. The Government will keep all unserviceable items at its facility and will determine disposition. The Government may require the contractor to dye selected unserviceable linen brown on an as needed basis. The Government shall coordinate this service at least one work day ahead of time with the contractor. This service shall be accomplished within normal delivery service. Unserviceable or dyed articles shall not be allowed to accumulate at the contractor's facility and should be returned within 72 hours after being identified or dyed.

Unserviceable items resulting from laundry machine malfunction, use of wrong wash formulas, excessive drier heat, or any other damage or loss done at the laundry facility shall be replaced at contractor's expense.

5.3. Wash Formulas: The contractor shall furnish to the Contracting Officer for approval a report of wash formulas to be used to clean all items provided to the contractor for laundry services under this contract. The report shall list chemicals contained in the wash formulas. Approved wash formulas shall not be changed without proper approval of the Contracting Officer. The wash formula report shall be provided to the Government with the proposal and will be approved by the Contracting Officer prior to start of performance.

5.4 Quality Control Plan (QCP): The contractor shall establish and maintain a complete QCP to ensure the requirements of this contract are provided as specified. Offeror shall submit a QCP with its technical capabilities package, per Addendum to FAR 52.212-1. The Contracting Officer will notify the contractor of acceptance or required modifications to the plan. The contractor shall make appropriate modification at no additional cost to the Government and obtain acceptance of the plan by the Contracting Officer.

5.5. Contractor Manpower Reporting (CMR)

ACCOUNTING FOR CONTRACT SERVICES-The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://www.sam.gov/SAM/ The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative; (2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractor);

(6) Estimated direct labor dollars paid this reporting period (including sub-contractor); (7) Total payments (including sub-contractor); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); (9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (10) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest City, Country, when in an overseas location, using standardized nomenclature provided on website); (11) Presence of deployment or contingency contract language, and, (12) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). (13) As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. The contractor shall notify the Contracting Officer’s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the contractor will notify the Contracting Officer."

5.6. The contractor shall ensure that all employees comply with the U.S. Army Medical Command and MTF smoking policies while performing services under this contract. Smoking restrictions will apply at any location or building where healthcare activities are performed under this contract.

In accordance with Army Regulation 600-63, paragraph 7-3, 14 April 2015; Operations Order 15-48 (Army Medical Command (MEDCOM) Tobacco Free Living – USAMEDCOM), 8 May 2015; and any Operations Order, regulation or other instruction implementing, defining or otherwise addressing the Tobacco Free Medical Campus (TFMC) on any military installation or DoD-controlled location, contractor personnel are prohibited from using any tobacco product on or within any TFMC while performing under this contract. TFMCs are established at each installation or DoD-controlled location and include: (1) any property or non-residential building that is operated, maintained or assigned to support medical activities, including but not limited to, hospitals, medical laboratories, outpatient clinics (including medical, dental, and veterinary facilities), or aid stations operating for the primary purpose of delivering medical care and services for DOD eligible beneficiaries and /or meeting the mission of the Army Medical Command; (2) all other facilities in which medical activities or administration take place, to include HQ MEDCOM and Defense Health Headquarters; (3) all internal roadways, sidewalks and parking lots; and (4) all sidewalks, parking lots and grounds external but adjacent to the building or related to the migratory corridors surrounding the medical facility. The contractor shall obtain from the COR any orders, regulations, instructions or other documents implementing, defining or otherwise addressing the TFMC for any given installation or DoD-controlled location where contractor personnel may perform under this contract and shall instruct Contractor personnel on the TFMC limitations for installations or DoD-controlled locations where they may perform under this contract.

5.7. Performance Requirements Summary.

Performance Objective PWS Para Performance Threshold

Turn-around time shall not exceed 7 calendar days.

5.2.1.1 Shall meet turn-around time at least 95% of the time within each calendar month.

Completed soiled laundry ticket shall be furnished upon pickup before departure. 5.2.1.2

Shall furnish soiled laundry ticket upon pickup of soiled laundry 100% of the time within each calendar month.

Completed clean laundry ticket shall be furnished upon delivery before departure. 5.2.1.3

Shall furnish clean laundry ticket upon delivery of laundry 100% of the time within each calendar month.

Vehicle interior shall be cleaned and sanitized before loading clean articles.

5.2.2.1 Shall meet requirement at least 100% of the time within each calendar month.

Soiled items and clean items shall not be transported in the same vehicle or laundry cart at the same time.

5.2.3.1 Shall meet requirement at least 100% of the time within each calendar month.

Cleaned laundry items shall be clean in the sense of being free from soil, stains, and objectionable odors.

5.2.4.2 Shall meet requirement at least 95% of the time within each calendar month.

Flat work shall be free of wrinkles and creases when received by customer.

5.2.4.8 Shall meet requirement at least 90% of the time within each calendar month.

The Contractor shall re-perform unacceptable laundry at no cost to the Government. 5.2.6.1

Shall provide acceptable laundry, not requiring re-performance, at least 95% of the time within each calendar month.

Packaging of clean laundry will be performed as indicated in Tech Exhibit 1.

5.2.7.1 Shall meet requirement at least 95% of the time within each calendar month.

All items that have color, color coding, and sizes will be packaged by item color or code color and packaged by size as indicated in Tech Exhibit 1.

5.2.9.1

Shall meet requirement at least 95% of the time within each calendar month.

ATTACHMENT 1

ESSENTIAL CONTRACT SERVICES

a. The contractor provided services that have been determined to be essential contractor services in support of the mission essential functions are:

1. Laboratory Support Staffing

2. Hospital Housekeeping

3. Linen/Laundry

4. Dental Staff

b. e-Alert mentions, pursuant to the clause, the requirement for the contractor to provide a plan within 30 days after award of incorporation by modification. However, the clause 252.237-7023 does not mention this requirement. Therefore, it is determined that adding the clause 252.237-7023 without a specific plan delivery date is the most efficient and effective method for applicable solicitations, contracts and modifications.

c. During such crisis situations, the contractors will be used IAW OFPP Letter, “Emergency Acquisitions” May 2007 and FAR and DFARS Subparts 18 and 218 respectively or any other subsequent emergency guidance issued.

d. During inclement weather the contractor will call the installation Road Status Hotline at 913-684-1600 to ensure the facility is operational or check the Fort Leavenworth Homepage by logging on to http://garrison.leavenworth.army.mil/.

TECHNICAL EXHIBIT 1

IDENTIFICATION, STANDARD PACKAGING AND METHOD OF FINISH FOR

MUNSON ARMY HEALTH CENTER

The following are the routine requirements for packaging of laundry and the method of finish for this contract (quantities, packaging and finishes are at local discretion). Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of Abbreviations for special handling methods of finish are as follows:

A Air Dried (No Heat) B Bagged on Hanger BU Bundled & Shrink Wrap FWI Flat Work Iron F Fold H Press and Hang L Light Starch O On Hanger and Delivered Hung P Press S Sort by Color and Size

The items listed below will be included in the yearly laundry service. Types of items are not limited to only the items listed below, but do indicate the items to be processed. These figures are based on an estimate, which may vary either higher or lower.

ITEMS TO BE LAUNDERED

ESTIMATED

QUANTITY PER

YEAR

NUMBER

PER BUNDLE

SPECIAL

HANDLING

METHODS

Hospital Linen

Bag, Linen Hamper, blue, vinyl 1,000 Per Day A, Place in Cart

Gown, 3 Arm Wrap around, Blue 1,000 5 F,BU

Gown, Angle Back, Blue 2000 5 F,BU

Mammo Cape, Floral, Cotton 1,000 5 F,BU

Curtain, Cubicle, various sizes 1,000 1 FWI, F, BU

Pillowcase, Cotton, Blue 500 25 FWI, F, BU

Pillow, Bed, Vinyl 100 1 A.BU

Robe, Stripped XL, 3XL 200 5 S, F, BU

OR Robe, Green 200 1 H, O, B

Scrub, Pant, Four Colors, Sized 4000 10 S, F, BU

Scrub, Pant, Four Colors, Sized 4,000 10 S, F, BU

Sheet, Flat, Blue, Cotton 5000 10 FWI, F, BU

Bath Towel, White 1000 5 F,BU

Hand Towel, White 1000 10 F, BU

OR Towel, Green 500 10 F, BU

Special Items

Coat, Laboratory, White, Sized 2,000 Per Ticket L, S, H, O, B

Coat, physician, Colors, Sized 2,200 Per Ticket L, S, H, O, B

Warm Up Jacket, Three Colors, Sized 350 1 L, S, H, O, B

Dying of Unserviceable Linen 100 Pounds Per Order Place in Cart

Table Clothes, Various sizes and color 200 Per Order L, S, FWI, BU

TECHNICAL EXHIBIT 2

PICK UP AND DELIVERY SCHEDULE FOR

MUNSON ARMY HEALTH CENTER

The following chart specifies the regular pickup and delivery times and locations for this contract. Services are not required on the day of observance of the following ten Federal Holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

DELIVERY

LOCATION

DELIVERY

DAY

DELIVERY

TIME

PICK UP

LOCATION

PICK UP DAY

PICK UP

TIME

Bldg 343 Tuesday 0700-0930 Bldg 343 Tuesday 0700-0930

Pickup and delivery location is as follows:

Building 343 - Munson Army Health Center Back Dock 550 Pope Ave

Fort Leavenworth, KS 66027