SOW.docx

U.S. Customs & Border Protection

Snow Removal Statement of Work (SOW)

Massena Border Patrol Station 135 Trippany Road, Massena, NY 13662

Contracting Officer: Caroline Manning Facility Manager: Charles Rockwell Local POC: Wade Laughman July 2018

Table of Contents

ATTACHMENT A – WORKSITE IDENTIFICATION – FACT SHEET

Statement of Work (SOW) Introduction This Statement of Work (SOW) is intended to support the facility services at U.S. Customs and Border Protection (CBP) sites. All service work shall be performed on CBP properties as specified by Building Entity (BE). Typical service work will be performed within a 7 day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or Government Authorized Representative. Site descriptions for Building Entity (BE) are located on the “Worksite Identification” Fact Sheet as Attachment A. CBP is mandated by legislation, and executive order to purchase products that are good for the environment.

General Requirements All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Building Entity (BE) Site defined in Section 3, Scope, below. Services will be performed within the normal seven-day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or Government Authorized Representative.

No work shall be performed when the government has no work force on duty available for the inspection of the contractor's work unless prior approval of the Government Authorized Representative is obtained.

0. PRISON RAPE ELIMINATION ACT (PREA) (OCT 2014)

Contractor will comply with the Prison Rape Elimination Act of 2003 (codified at 42 U.S.C. §15601 et seq.), and with all applicable DHS PREA standards (found at 6 C.F.R. Part 115 and http://www.gpo.gov/fdsys/pkg/FR-2014-03-07/pdf/2014-04675.pdf) for preventing, detecting, monitoring, investigating, and eradicating any form of sexual abuse within CBP Facilities/Programs/Offices, whether owned, operated or contracted. CBP has a zero tolerance policy prohibiting all forms of sexual abuse of individuals in its custody, including in detention facilities, during transport, and during processing. The Contractor acknowledges that, in addition to “self-monitoring requirements”, CBP will conduct announced or unannounced compliance monitoring to include “on-site” monitoring. Failure to comply with PREA, including PREA Standards and CBP Policies may result in termination of the contract.

Scope The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure a clean, neat and professional appearance at the CBP site. Frequencies shall meet the SOW requirements.

Description of Tasks and Deliverables

The Contract Services Guidelines for the Contractor are given below, including quality standards, but may not be limited to just those items listed. Questions should be addressed to the Government Authorized Representative.

1.1 Snow Removal

The guidelines outlined in this document DO NOT in any way supersede the CBP Emergency Procedures Manual, but provide supplemental guidance for site security, and achieving the maximum vehicle and pedestrian safety relative to snow and ice conditions on this property.

NOTE: The Contractor will sign in or provide notice upon arrival to the Government Authorized Representative and review the completed work with the Government Authorized Representative for visual approval before signing out.

General Requirements The Contractor will take full responsibility for plowing, removal of snow and ice, salting and sanding as needed in order to have pavement bare as the weather will permit, and all hazardous conditions are eliminated. The Contractor must have the equipment necessary to perform the task and provide a satisfactory record of performance.

Contractor will meet with the Government Authorized Representative to develop and submit an annual snow removal plan tailored for the site to include snow piling points or storage areas, priority areas for clearing, etc. This will include, snow removal and ice treatment prior to first shift.

Priority of Service The CBP property will be listed as the Highest Priority property, other than hospitals and emergency routes, on the Contractor’s snow removal commitment list. Performance shall begin automatically and immediately without request or call from the government, when local overnight snow accumulations reach two (2) inches. Snow and ice shall be removed prior to occupants reporting for work. Snow and ice shall be removed/treated any time there is a buildup which makes the conditions hazardous to personnel or vehicles, i.e. during the thaw/freeze cycle and rain/ice storms. These types of conditions shall also be in effect in addition to the 2” of snow accumulation as previously noted. Government Authorized Representative will provide work shift schedule.

Snow Removal Service The contractor shall perform snow removal when snow accumulations reach two (2) inches or more on a level surface, and/or within 2 hours of being directed by the Government Authorized Representative. Ice or other hazardous conditions shall be treated with approved materials only. Safety for the employees and public will determine the need for specific follow-up services; those services must be approved by the Government Authorized Representative prior to their execution.

The Contractor shall be responsible for monitoring snow and ice conditions and responding with the appropriate manpower and equipment to ensure the areas are clear of ice and snow accumulations. With a snowfall deep enough to cause drifting or six (6) inches or more, areas shall be automatically plowed, blown and/or pushed before office hours to the extent necessary to provide essential pedestrian and vehicle traffic safety.

Chemicals and sand shall be used to reduce safety hazards due to ice and snow. Material Safety Data Sheets (MSDS) will be provided as applicable by the Contractor. Calcium Chloride is to be used on all concrete surfaces and concrete sidewalks. Rock salt or other acceptable methods, as approved by the Government Authorized Representative, can be used on non concrete surfaces. Sanding and salting are to be accomplished as needed, or as requested by the contracting officer’s representative (COR). Sand shall be of ¼” screened material in accordance New York State Department of Transportation standards. The incumbent shall maintain a bare pavement policy on all areas. This shall be accomplished with the use of sand/salt mix or other acceptable methods as recommended by the COR. Hard surfaced areas subject to vehicle traffic shall be treated with a brine or other acceptable material prior to a forecasted snow event.

Snow and ice shall be removed when time permits from all on-site catch basins to allow adequate run off of melting ice and snow. No snow or ice will be dumped on or near trees, shrubs, and or flower beds.

Snow and ice must be removed when there is insufficient space on the property to accommodate the piling of snow, or when it interferes with the operations or parking of the property. This snow must be removed and hauled off site by the Contractor to an appropriate snow dump area in compliance with City or County Ordinance.

The above work shall be performed in a manner so as not to encumber walkways, entrances, exits, or streets. All debris from snow/ice removal shall be removed from all landscape and grass areas at the close of winter season and prior to landscape maintenance services.

Service Areas Service areas include entrances/exits, steps, landings, ramps, sidewalks, roadways, helipad, parking areas and any other hard surface areas subject to vehicle or pedestrian traffic.

Special Removal Areas Snow shall be removed from fronts of pedestrian and garage doors. Hand shovel around bulk gasoline tanks, RPM equipment, areas around the dumpster, and entrance and exit gates. The area around gasoline fuel stations will include bare concrete from the tank to the edge of the island slab. Areas around card swipe access points shall also be kept clear of snow to allow for full access by either a vehicle or a pedestrian, based on individual intended type of access. Snow shall be removed from the roof areas over man doors and overhead doors when the depth of the snow in these areas reaches 18 inches. This shall include when snow piles up due to drifting.

Cleaning The contractor shall remove all debris prior to beginning the work of snow removal. The area shall be policed for any remaining trash and debris and hauled away from Government property by the contractor.

After the last snowfall that required plowing, the Contractor shall remove all excess sand and rock that have accumulated on the sidewalks, driveways, and parking areas during the course of the winter. This excess material shall be removed from the site as needed so as not to accumulate on landscaped and grass areas, or clog the site drainage systems.

Administrative A separate snow removal log shall be maintained by the Contractor to record actual hours expended on snow removal for each piece of equipment per location. A copy of the log will be given to the Government Authorized Representative at the end of services for each removal event. The accepted snow removal log will be submitted each invoice.

Damage Repair/Replacement The Contractor is responsible for the repair or replacement of any damage caused by the snow removal activities to include, but not limited to, lawn, landscaping, fencing, gates, doors, light poles, pavement, curbs, sidewalks, etc.

Equipment and Labor Requirements The Contractor shall furnish the necessary labor and supervision to clear snow and ice from the facility. The Contractor shall furnish trucks and equipment as required to complete the snow plowing or snow and ice removal process in a timely manner. The Contractor shall furnish with each separate piece of equipment capable licensed drivers in sufficient numbers to ensure they are operated safely and efficiently. The Contractor shall furnish relief drivers, when extended periods of work require it, in accordance with State and Federal laws.

The equipment, before being accepted for actual work, must be in proper mechanical condition, fully equipped as required for efficient operation, properly registered and insured in accordance with State Laws. The equipment must be equipped with accessories to meet the existing traffic and traction conditions.

Site Specific Other Items Contractor will be solely responsible for all environmental mitigations resulting from this work.

Government Furnished Utilities and Storage Electric Power Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of his work.

Hot and Cold Water Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

Storage Space When approved by COR or Government representative, space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment. Secured janitor's closets, where available, will be provided for storing supplies and equipment.

Contractor Furnished Items

1.2 Contractor Item Responsibilities

Permits/Licenses In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

Supervision, Supplies, Materials, Transportation and Equipment This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified herein. Contractor must provide the MSDS sheets for any chemicals, cleaners, etc.

Safety and Equipment condition The Contractor shall use only chemicals which are environmentally safe in accordance with all State of Vermont and Federal Laws. All equipment shall have bumpers, skids and guards to prevent marking or damaging of fixtures, furnishings, or pavement surfaces.

Conservation of Utilities

1.3 Operating Conditions

Operating Conditions The Contractor shall instruct its employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, as noted below, which preclude the waste of utilities.

Lights Lights shall be used only in areas where and when work is being performed.

Controls for Heating, Ventilation and Air Conditioning Systems Workers shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

Water Faucets/Valves Water faucets or valves shall be turned off after the required usage has been accomplished.

Malfunctioning Faucets, Electrical outlets, Switches, etc. Any malfunctioning faucets, electric outlets, switches, etc., are to be identified by location and presented to the Government Authorized Representative for follow up as soon as they are found.

Supervision Responsibilities – Management Contact

1.4 Policy and Procedure

Supervision The Contractor shall be responsible for the supervision of his employees while performing under this contract. The Government Authorized Representative will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to supervise the Contractor’s employees.

Verbal Correspondence The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with property personnel in English.

Contact Information The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the Government Authorized Representative five (5) days prior to beginning the work under this contract.

Inspection Reviews The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per week throughout the duration of the contract. The representatives may also serve in a supervisory capacity if the Contractor so desires.

Contract Authority The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the Government Authorized Representative in the event of any problems or special circumstances.

Other Contractor Considerations Loss of Equipment The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

Accident Report Procedures Personnel or Property Accident Reporting In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

Use of Government Premises

1.5 Government Premises

Operation Compliance of Premises The Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

Interruption/Interference with Government business The Contractor shall perform the contract in such a manner as to not interrupt of interfere with the conduct of Government business.

Contractor Legal Requirements, Permits/Code Compliance Local, City, County and State Licenses, and Permits The Contractor shall obtain at his own expense, all necessary local, city, county and state licenses, permits, and shall conform to all laws, regulations, and ordinances and code requirements applicable to satisfactory completion of this contract. Full responsibility for compliance with this clause shall rest with the Contractor and the Government shall assume no liability for failure.

Hazardous Materials Disposal and chain of disposal Hazardous materials or waste, including, but not limited to, Blood borne Pathogens, hazardous cleaning chemicals, and other dangerous materials will be properly disposed of by the Contractor and the chain of disposal given to the Government Authorized Representative prior to final invoicing.

Physical Security

1.6 Security Requirements

Keys, Codes and Proximity Cards The Contractor shall establish and implement methods of ensuring that all keys, codes and proximity cards issued to the Contractor by the Government are not lost, or misplaced, and not used by unauthorized persons. No keys, codes or proximity cards issued to the Contractor by the Government shall be duplicated.

Key Control The Contractor shall develop procedures covering key control that will be included in the Quality Control Plan (QCP-Section 17.0). The Contractor shall report loss of keys, access codes or cards immediately to the Contracting Officer's Government Authorized Representative. The QCP shall include the control procedures for Government provided key, proximity access cards and/or lock combinations.

Use of keys and assigned work areas It is the responsibility of the Contractor to prohibit the use of keys, codes and proximity cards issued by the Government by any person other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor's employees engaged in the completion of assigned work in those areas.

Security Badge Prior to commencing work on the project, the Government shall furnish security badges to the Contractor and the Contractor's employees, which must be worn at all times while on the government installation.

Security Processing and Badge Fabrication When any Contractor or subcontractor personnel enter the facility for the first time, the Contractor shall allow one hour for security processing and the fabrication of the buildings security badge or pass, as may be required by the Government Authorized Representative.

Security Badge Reviews Security badges shall be subject to periodic review by the Government Authorized Representative. The Contractor's employees shall present themselves for the issuance of renewed badges when required by the Government as scheduled by the Government Authorized Representative.

Sign-in and Sign-out at Facility The Government reserves the right to require Contractor personnel to "sign-in" upon entry and "sign-out" upon departure from the facilities.

Lost badges/passes The Contractor shall notify the Government Authorized Representative immediately when employee's badges or passes are lost and immediately apply for re-issuance of a replacement badge or pass.

Contract Employee dismissed/terminated/reassigned It is the Contractor's responsibility to return all keys, badges, codes and proximity cards to the Government Authorized Representative or his designee when a Contractor employee is dismissed, terminated or assigned to duties not within the scope of this contract.

Level of site access The Government reserves the right to set the conditions of access for contract personnel. Depending on security levels of designated offices, contract personnel may require a Government Officer escort.

Conduct, Supervision, Schedules, Manager Qualifications

1.7 Supervision/Manager Expectations

Orientation of Facility The Contractor and his employees and any subcontractor shall become familiar with and obey all station regulations, including fire, traffic and security regulations. All contract employees must have attended an orientation conducted by the Government Authorized Representative (or his or her designee). The orientation will include an explanation or the occupant agency's function and may include a tour of the building/facility. It will also familiarize contract employees with key client agency personnel and areas of the building/facility requiring special attention. The Contractor's managers and supervisors shall be able to read, write, speak and understand English to the satisfaction of the Government Authorized Representative. All personnel shall keep within the limits of the work area and not enter any restricted areas unless required to do so and are cleared for such entry. The Contractor shall be responsible to the Government for acts and omissions of his own employees and of subcontractors and their employees.

Detainees The Department of Homeland Security has taken aliens from various nations into physical custody at some facilities pending the conclusion of immigration hearings, release on bonds, recognizance or supervision. The Contractor's employees must realize that the detainees are detained against their will and would seize any opportunity to escape. The Contractor's employees should not have contact with detainees. Contractor's employees shall not engage in conversation with detainees.

Appearance Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing clothing bearing the name of the company.

Submittal of daily work schedules Managers and supervisors shall be responsible for submitting the Contractor employees daily work schedules one week prior to the execution of the work.

Timeline regarding dismissed/terminated/reassigned contract employees The Contractor shall notify the Government Authorized Representative in writing the names of any employees no longer working on the project within one (1) workday after that employee is terminated or no longer expected to work under this contract. The Contractor must return all security badges, keys, access codes, and proximity cards issued by DHS to the Government Authorized Representative after an employee of the Contractor is no longer working on the project.

Management Personnel Qualifications Qualifications of managers and supervisors. Managers and supervisors engaged in directing the work to be accomplished under this contract shall possess at least 2 years of recent experience (within the past 5 years), directing facility operations in a manager capacity for buildings of the approximate size of the building(s) to be maintained under this contract. Competent management personnel shall be employed. The management personnel shall provide evidence of any supervisory training courses taken. At the discretion of the Contracting Officer, experience may be substituted for formal training. A detailed resume for managers and supervisors containing the information specified below must be submitted to the CO prior to award for evaluation. All employees must provide the following information: Full Name, SSN, DOB, Address and email contact.

Government may require a full background investigation (BI) for all assigned employees.

Quality Control Program Quality Control Plan The Contractor must submit two copies of a detailed Quality Control Plan (QCP) with their contract proposal. The plan will be site specific and will inform the Government Authorized Representative how the work, supervision, project management and follow up will be performed in this contract to insure compliance with all requirements. The QCP is intended to provide a structured process and detailed plan that will help the Contractor manage the project and identify any deficiencies before the work execution becomes unacceptable.

The QCP must be kept current at all times to reflect all contract modifications and changes in plan. If anything in the plan is revised, the plan must be physically updated, and the changes are to be reported to the Government Authorized Representative and approved by the Contracting Officer.

Surveillance by Customer Complaint Investigation/Validation/Notification and Record archive When a complaint is received, the Government Authorized Representative will investigate, validate the complaint, notify the Contractor of the defect and maintain a record of the complaint.

Contracting Officer Authority Issuing Modifications and Change Orders The Contracting Officer retains the sole right to issue modifications and change orders. In no event shall any understanding or agreement, contract modification, change orders or other matter in deviation from the terms of this contract, between the Contractor and a person other than the Contracting Officer, be effective or binding upon the Government. All such actions must be formalized by a proper contractual document executed by the Contracting Officer.

Contracting Officer’s Representative (COR)

1.8 CO/COR/Government Authorized Representative Responsibilities Technical Contact/Technical Representative This will be the U.S. Customs and Border Protection technical contact person or Contracting Officer’s Representative. The (COR) information will be provided upon award of the contract. Contracting Officer retains the sole right to issue modifications and change orders. In no event shall any understanding or agreement, contract modification, change orders or other matter in deviation from the terms of this contract, between the Contractor and a person other than the Contracting Officer, be effective or binding upon the Government. All such actions must be formalized by a proper contractual document executed by the Contracting Officer.

COR Responsibilities The Contracting Officer will designate the COR or Government Authorized Representative at time of contract award. The responsibilities of the Government Authorized Representative include, but are not limited to determining the adequacy of Contractor completion efforts in accordance with the conditions of this contract.

Inspection and Monitoring of the Contractor’s work The Government Authorized Representative is responsible for the inspection and monitoring of the Contractor's work. The responsibilities of the Government Authorized Representative include, but are not limited to: inspecting the work to ensure compliance with the contract requirements; documenting through written inspections reports conferring with representative of the contractor regarding any problems encountered in the successful execution of the work.

Review of Contractor provided service level being performed In addition to the above; the Government Authorized Representative will make a periodic walk through the building and other areas covered by this contract to ascertain the level of services being performed. The Contractor will be notified of any deficiencies noted.

Definitions/Acronyms As used throughout this contract, the following definitions/acronyms shall have the meaning set forth below:

ACO – Administrative Contracting Officer - As used in this quotation and the resulting contract means the Administrative Contracting Officer who is administering the contract on behalf of the United States is a Contracting Officer for the Department of Homeland Security. The ACO is a person with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

AQL - Acceptable Quality Level - The allowable leeway from a standard that can occur before the Government will reject the specific service.

BE – Business Entity - Site descriptions for Building Entity (BE) are located on the “Worksite Identification” Fact Sheet as Attachment A.

CBP – Customs and Border Protection - one of the Department of Homeland Security’s largest and most complex components, with a priority mission of keeping terrorists and their weapons out of the U.S. It also has a responsibility for securing and facilitating trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws.

CDR – Contract Discrepancy Report - A report, sent by the Government Authorized Representative to the Contractor, whereby the Contractor is required to complete when completion of a task is unsatisfactory. The CDR requires the Contractor to explain to the Government Authorized Representative, in writing within 5 calendar days, why the task wasn’t done in a satisfactory manner, how task completion shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future.

CO – Contracting Officer - The U.S. Customs and Border Protection person for the Department of Homeland Security with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. See ACO definition above.

Contractor - The entity that provides the services described in the Statement of Work.

Contractor Manager – That person, or designated alternate, responsible for insuring that required services are performed properly, and who is the one point of contact responsible for interaction with government personnel. They are also responsible for supervising the contractor’s employees.

COR – Contracting Officer’s Representative - An employee who is designated and authorized by the Contracting Officer to answer technical questions, provide for inspections, certify invoices for payment and assist in administering the contract.

Defective Service - A service output that does not meet the standard of work established by this contract.

Detainee - Any person confined under the auspices and the authority of any federal agency, primarily the Department of Homeland Security. (DHS reserves the right to place detainees who are in the custody of the Bureaus of Prisons, the U.S. Marshals Service or any person confined under the auspices and the authority of the DHS or any other federal agency.) Many of those being detained may have substantial and varied criminal histories.

DHS – Department of Homeland Security – The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 225,000 employees in jobs that range from aviation and border security to emergency response, from cyber security analyst to chemical facility inspector. Our duties are wide-ranging, but our goal is clear – keeping America safe.

Emergency - Any significant disruption of normal facility procedure, policy or activity caused by riot, strike, escape, fire, medical emergency, natural disaster or other serious incident.

EPA – Environmental Protection Agency - The EPA leads the nation's environmental science, research, education and assessment efforts. The mission of the Environmental Protection Agency is to protect human health and the environment. Since 1970, EPA has been working for a cleaner, healthier environment for the American people.

Government Authorized Representative - An employee who is designated and authorized by the Contracting Officer, or Contracting Officer’s Representative to answer questions, provide for inspections, certify invoices for payment and assist in administering the contract.

MSDS – Material Safety Data Sheet - The MSDS is a detailed informational document prepared by the manufacturer or importer of a hazardous chemical. It describes the physical and chemical properties of the product. Material Safety Data Sheets contain useful information such as flash point, toxicity, procedures for spills and leaks, and storage guidelines. Information included in a Material Safety Data Sheet aids in the selection of safe products, helps you understand the potential health and physical hazards of a chemical and describes how to respond effectively to exposure situations Policing – To make an area clean in appearance by removing obvious debris, spillage, etc.

QA – Quality Assurance - A method used by the Government to provide control over the quality of purchased goods and services.

QC – Quality Control - Those actions taken by a Contractor to control the execution of required services so that the standards of the contract are met.

QCP – Quality Control Plan - The plan will be site specific and will inform the Government Authorized Representative how the work, supervision, project management and follow up will be performed in this contract to insure compliance with all requirements.

Response Time – Response time is defined as the time allowed the Contractor after initial notification of a work requirement to have personnel physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

SOW – Statement of Work - This Statement of Work (SOW) is intended to support the facility services at U.S. Custom and Border Protection (CBP) sites.

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