PERFORMANCE WORK STATEMENT (PWS).pdf

PERFORMANCE WORK STATEMENT

ALERT FACILITY LAUNDRY SERVICE

FAIRECONRON 4 DETACHMENT PATUXENT RIVER, MD

1.0 - BACKGROUND

VQ-4 Detachment was established at NAS Patuxent River as a permanent operational squadron.

It is part of the U.S.

Navy's TACAMO community, whose mission is to enable the President of the United States and the Secretary of Defense to directly communicate with U.S. submarines, bombers, and missile silos during a nuclear war

2.0 - PURPOSE

The contractor shall provide all labor, materials, tools impermeable bags, transportation and other incidentals necessary to launder, press, package, bundle, pick up and deliver Fleet Reconnaissance Squadron 4, Detachment Patuxent River, MD (VQ4 DET PAX) laundry items in accordance with Industry Standards and this Performance Work Statement (PWS).

3.0 - SCOPE

The scope of this contract is limited to the tasks outlined in Section 7.0.

4.0 - PERIOD OF PERFORMANCE

See the line item details for the Period of Performance (POP).

5.0 - PLACE OF PERFORMANCE

22296 Buck Road, Bldg. 2199

Patuxent River, MD 20670

6.0 – TECHNICAL POINT OF CONTACTS

All references and responsibilities to the Technical Point of Contact (TPOC) may be delegated to a designated Government authority, but only at the TPOC’s request.

NAME: SCW-1 N4 Supply

PHONE: TBD

EMAIL: TBD

VQ4 DET PAX Representative:

NAME: UT2

PHONE: TBD

EMAIL: TBD

7.0 – TASKS

7.1 PICK-UP AND DELIVERY

The Contractor shall pick up soiled laundry twice per week from the Place of Performance, and wash, dry, fold and deliver clean laundry to the same location twice weekly. Daily receipt shall be provided to the Contractor's representatives upon delivery with line item numbers, cost of each unit cleaned, and the extended price and total for

Each ticket. A Government representative from VQ-4 DET PAX supply shall specify the times and places for pick-up and delivery. Pick-up and Delivery shall be twice per week, Wednesday pickup and Thursday drop off.

7.2 PICK-UP

Counting of articles shall be done by designated Government personnel prior to pick up. The Contractor shall verify the count at each pick-up day and sign the pick-up ticket provided by the VQ4 DET PAX Representative for the items being picked up. Such signature constitutes the agreement to the Government’s counts, unless specific exception is taken. A copy of the pick-up slip shall be retained by the VQ4 DET PAX Representative.

7.3 DELIVERY

The Contractor shall record number of pieces delivered on the delivery ticket and the VQ-4 DET PAX Representative shall verify this amount. Items not delivered on due date must be delivered the following business day, securely wrapped and labeled (Late Delivery). The contractor shall mailto:SCW-1_SUPPLY_ENLISTED@us.navy.mil mailto:Dylan.h.deasy.mil@us.navy.mil furnish the VQ4 DET PAX Representative the original and a copy of the delivery ticket. The contractor is responsible for the return of items picked up for servicing at the next regularly scheduled delivery.

7.4 PACKAGING OF LAUNDRY/DRY CLEANING ITEMS

Contractor shall ensure all linen quantities not packaged according to 7.7 and 7.12.1, shall state on the outside of the plastic the correct quantity enclosed in that particular bundle.

7.5 CORRECTION OF DELIVERY TICKET

The contractor shall notify the VQ-4 DET PAX Representative of all delivery ticket errors. The VQ4 DET PAX Representative may authorize the contractor to correct any errors on the delivery ticket such as but not limited to incorrect item description numbers, quantity errors, and line description errors. All corrections require the initials from both the VQ4 DET PAX Representative and the Contractor.

7.6 MARKING OF SHEETS

The contractor shall ensure all bedding bundles be returned with like items wrapped together in sets of ten to ensure full accountability of linen that has been serviced.

7.7 POORLY WRAPPED BUNDLES

Any bundles found to be poorly wrapped, plastic not securely wrapped around bundles, or bundles broken open between delivery to linen exchange or delivery to point of base, shall be returned to the contractor to be re-wrapped, or re-cleaned if necessary, at no additional cost to the Government and shall be delivered on the next regular scheduled delivery.

7.8 THE GOVERNMENT BUNDLE COUNT

The Government shall count and wrap like items together for the contractor to ensure full accountability of linen to be serviced. Sheets and pillow cases shall be bundled in counts often

(10) when possible.

7.9 UNSERVICEABLE AND MISSING ARTICLES

The contractor shall ensure unserviceable articles and non-repairable articles shall be returned without any laundering or cleaning services performed on the article. These items are to be returned to the Government separate from serviceable items and identified as unserviceable. All stained linen shall also be marked stained and returned separate from clean items. Items damaged by the contractor and deemed not serviceable/not repairable, shall be ordered by the contractor within 2 business days and documentation of order must be provided to the VQ4 DET PAX Representative. Any articles missing from a scheduled delivery shall be delivered by the contractor on the next business day. The contractor shall provide a written or emailed explanation to the Contracting Officer (KO) and the VQ4 DET PAX Representative outlining circumstances concerning any missing articles, as well as corrective actions/measures taken to ensure a repeat incident shall not occur. Articles shall not be stock piled to be delivered at a later date.

7.10 SPECIAL LAUNDERING AND PACKAGING TASK

7.10.1 PACKAGING

Blankets and comforters shall be single wrapped and folded but not rolled. All wrapping shall be accomplished with plastic film unless specified elsewhere in the PWS.

7.10.2 LAUNDERING

The contractor shall ensure all items shall be laundered and dried in an appropriate controlled temperature to ensure minimum damage to the items.

7.10.3 MILDEW PREVENTION

All articles received at the Contractor’s plant in a moist or damp condition shall be immediately dried or promptly processed in order to prevent the development of mildew.

7.10.4 STAINS

The contractor shall accept segregated articles from Linen Exchange for stain wash. Stain wash shall be accomplished using special chemicals (rustication, special bleaching agents, etc.) and procedures to restore whiteness/color and to remove all rust and grease or oils from fabric. This may be performed to the extent of not more than 15% degradation of tensile strength per wash, to be tested and inspected by the VQ4 DET PAX Representative. Stain wash shall be returned in a segregated lot identified as "stained wash".

7.11 WORKMANSHIP AND SANITATION

Delivered finished articles shall conform to common commercial practices to include quality of cleanliness, finished and appearance.

7.12 PERFORMANCE EVALUATION MEETING

The contract manager may be required to meet with the VQ4 DET PAX Representative and the TPOC during the performance period of this contract. Meetings will be as often as necessary thereafter as determined by the TPOC. The minutes of all performance evaluation meetings may be prepared by the government and signed by the contract manager, TPOC, and VQ4 DET PAX Representative. Should the contractor non-concur with the minutes, the contractor shall so state any areas of non-concurrence in writing to the KO within 10 calendar days of receipt of the signed minutes. The minutes will be included in the contract file.

8.0 – CONSTRAINTS

8.1

In the case where the Contractor identifies extra work outside of the tasks listed in section 7.0, the TPOC shall be consulted first prior to commencement of work. Only the TPOC can approve of additional items to be installed, which shall require a formal contract modification prior to commencement of work.

8.2 STATE OR LOCAL DEPARTMENT OF HEALTH REGULATIONS

Compliance with any certifications of labeling requirements arising from state or local department of health regulations is the responsibility of the contractor.

8.3 ENVIRONMENTAL PROTECTION & SAFETY

The contractor shall be knowledgeable of and comply with all applicable federal, state, and local laws, regulations and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the contractor is required to comply as such laws come into effect.

8.4 FORMS AND PUBLICATIONS

The contractor shall obtain the forms and publications expressly required to perform the work in this contract via the VQ-4 DET PAX Representative upon written request (e-mail is acceptable).

In the event that laws, regulations, Technical Orders, or publications change during the term of this contract, the contractor is required to comply as such changes come into effect.

8.5 ACCOUNTABILITY OF LAUNDRY AND WEIGHT

8.5.1

Government will consolidate solid linen in the contractor provide bins. The government will weigh the linen and record the weights on self-generated log. A count of activity specific items will be noted and brought to the attention of the contractor. Contractor will weigh linen once it arrives at cleaning facility and provide government with the weight. If there is a significant weight difference the laundry will be reweighed with both parties present.

8.5.2

The contractor will weigh linen prior to installation delivery and provide weight for individual and bundled items. The Government personnel will weigh upon receipt. The contractor will be notified immediately if weight differs significantly or if known items are missing. Note: Industry standards indicate that dirty linen weighs more than clean. A difference up to 8% between the two will be allowed.

8.6 MISSING AND/OR DAMAGED ITEMS

Any item identified as missing from a delivery, shall be reported no later than one (1) business day. The installation personnel will annotate on the delivery for item and count of the missing. If item is found, the article(s) shall be returned on the next delivery day. The contractor shall, annotate on delivery for the missing and have government representative to initial receipt of return. The contractor shall reimburse the Government the replacement cost of the items. The contractor is responsible for all items lost or damaged while in their possession.

8.7 CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISIS

This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DODI 3020.37, E2.l.l and E2.l.3.

9.0 – DEFINITIONS

9.1 STANDARD DEFINITIONS

- Defective Service. A unit of service which contains one or more defects or non-conformance with specified requirements.

- Quality Assurance. Those actions taken by the government to assure services meet the requirements of the PWS.

- VQ4 DET PAX Representative. A Government representative responsible for surveillance of contractor performance.

- Performance Plan (PP). An organized written document containing specific methods to per-form surveillance of the contractor.

9.2 TECHNICAL DEFINITIONS PECULIAR TO THIS PWS

- Unserviceable articles. Articles no longer useable or repairable for purpose intended.

- Repairable Items. Articles with minor rips, tears, open seams, holes, missing buttons and broken zippers. The CO may authorize repair beyond stated limitations.

- Laundering. The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action or by hand in water solutions or detergents and other additives. For the purpose of this contract, the term includes repellent treatment, bleaching, bluing, chemical rinse (sour), starching, ironing and pressing operations as appropriate to the type of fabric and natural of soil.

- Clean. Finished articles that are dry and free of visible soil, wrinkles, lint, hair, debris, and objectionable odors. Spots and stains are removed when practical to do so without damaging the fabric.

- Dry Cleaning. Cleaning of articles by immersion in dry cleaning solvent with the use of mechanical action. Dry cleaning iay include pre-spotting and use of soaps and synthetic detergents as required in order to remove soil and stains. Drying is accomplished in a mechanical tumble dryer or in a drying cabinet with continuous flow of fresh air. - Minor Rips and Tears.

Normally less than 6 inches or when a repair does not alter serviceability or general appearance of the item.

10.0 – ITEMS AND MONTHLY ESTIMATES

ITEM(S)

- Comforters (1)

- Full flat sheets (2)

- Towels (2)

- Pillow Cases (2)

- Brown Dirty Linen Bag (1)

MONTHLY ESTIMATED WEIGHT: 1600 LBS

11.0 – INVOICING

The Contractor shall be responsible for submitting invoices and initiating receiving reports electronically to the GPC holder of this contract.

The Contractor shall submit invoices for payment and initiate receiving reports after each month of service. The Government shall process invoices for payment and associated receiving reports when in receipt.

12.0 – PRIVACY ACT STATEMENT

Pursuant to Title 5 United States Code 552a (I) (l), the contractor and all employees of the contractor working under this contract are required to comply with the requirements of 5 U.S.C.

552a (“The Privacy Act of 1974”).

13.0 – IDENTIFICATION OF CONTRACTOR EMPLOYEES

In accordance with DFARS 211.106, there shall be a clear distinction between Government employees and service contractor employees. Service contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel. Contractor personnel will be required to obtain and wear badges or other visible identification for meetings with Government personnel to provide a clear distinction between service contractor employees and Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

14.0 – NON-PERSONAL SERVICES STATEMENT

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will insure that employees properly comply with the performance work standards outlined in the SOW. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any inner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition

Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

15.0 – CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED

FACILITIES, SENSITIVE INFORMATION, INFORMATION TECHNOLOGY (IT)

SYSTEMS OR PROTECTED HEALTH INFORMATION

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

APPLICABILITY

This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD; Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Copian’s, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy Coined under this contract is required to obtain a Department of Defense Common Access Card (DOD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DOD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Commands Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall take all necessary preparations to assume full responsibility for productive performance of the performance start date.

Definition of “productive”:

a. Visit Authorization Request (VAR)

b. Contractor Information Sheet (CIS)

c. Completed EQIP (Electronic Investigation)

d. All contractor resource(s) must have an active JPAS profile.

e. Common Access Card (CAC)

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access sot the functional/system side of Enterprise Resource Planning (ERP).

ACCESS TO DOD INFORMATION TECHNOLOGY (IT) SYSTEMS

In accordance with (IAW) Secretary of the Navy (SECNAV) M-5510.30, contractor employees who require access to Don or DOD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M5510.30, includes positions which require access to sensitive information. Sensitive information includes information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information System Security Manager (ISSM)/Information Assurance Manager (IAM).

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command CSM and ISSM/IAM upon arrival to the Navy coined and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) for is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Commands Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date iay result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Cyber Awareness training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command Security Manager iay authorize issuance of a DoD CAC and interim access to a Don or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, leaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative.

Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security

Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL

PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR

PERFORMING SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Noncritical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

- SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

- Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

- Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the CSM upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Commands ISSM/IAM. Completion and approval of a System Authorization Access Request Navy (SAAR-N) for is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Commands Security Manager at least 30 days prior to the individual’s start date.

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Cyber Awareness training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security Manager. The Commands Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified iay render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL

PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE

DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

- Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United

States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and - Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

- SF-85 Questionnaire for Non-Sensitive Positions

- Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission) - Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with

OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date is a result in delaying the individual’s start date.

* Consult with your CSM and ISSM/IAM for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.