Performance Work Statement.pdf

1.0 BACKGROUND

Commander, U.S. Marine Corps Forces, serves as a principal adviser to the Commander in Chief of U.S. Joint Forces Command on Marine Corps matters. Marine Corps Forces Command (MARFORCOM) is responsible for command, control, and coordination of all Marines’ air, ground, and logistical operations. The warfighting arm of MARFORCOM is the II Marine Expeditionary Force (II MEF). II MEF is composed of personnel from the 2D Marine Division, 2D Marine Logistics Group, and 2D Marine Aircraft Wing.

2.0 SCOPE

The aviation component, 2D Marine Aircraft Wing (2D MAW), has identified a requirement for contractor aviation logistics support services. The contractor shall accomplish 2D MAW objectives in support of Aviation Logistics Department (ALD) in the areas of procedures, administration, IT, supply procedures, programming, and planning.

The contractor shall accomplish the functions outlined in the below specific task descriptions.

3.0 SPECIFIC TASKS

3.1 Aviation Logistics Department (ALD) Procedures

Provide support to the Assistant Chief of Staff (AC/S) ALD and all division heads in the preparation of studies, estimates, plans, orders, instructions, and reports pertaining to aviation logistics within the MEF, MAW, Marine Expeditionary Unit (MEU), Marine Aircraft Group (MAG), Marine Aviation Logistics Squadron (MALS), and any other location as designated by the AC/S ALD.

a. Regular review of current operational and supporting plans, applicable orders/instructions, and Naval correspondence, and providing the AC/S ALD with supplementary information as required.

b. Regular review of current policy and programs impacting the mission of aviation logistics.

3.2 ALD Aviation Supply Division

Provide aviation supply expertise to support the following tasks:

a. Advise AC/S ALD on all aviation supply and integrated logistics matters.

b. Implementation and coordination of aviation supply policy.

c. Liaise between 2D MAW ALD, MALS, and higher headquarters on aviation supply and integrated logistics matters.

d. Analyze supply, inventory, and financial management performance.

e. Assess aviation supply operations within 2D MAW ALD.

f. Review and update publications related to Aviation Supply Matters.

g. Function as a liaison for Aviation Supply Desktop Procedures (ASDTP) policies.

h. Provide training to improve deficiencies identified by ALD-C. Develop necessary training aids and/or documents.

3.3 ALD Plans Division

Provide aviation supply and maintenance expertise to support the following tasks:

a. Review and update policies and programs impacting the mission of 2D MAW ALD.

b. Evaluation of ALD support and participation requirements for planned 2D MAW, II MEF, and MARFORCOM exercises.

c. Actively participate in deployment planning and execution.

d. Review and update publications.

e. Evaluate equipment requirements and coordinate AGSE and/or Table of Basic Allowance (TBA) deliveries to Norway to be pre-positioned in the MCPP-N.

f. Coordinate lift requirements for deploying aviation logistic units.

g. Assist in withdrawal and return of equipment from/to MCPP-N storage.

3.4 Technical Development Group (TDG)

3.4.1 Data Analytics Support

Provide personnel with expertise in data science analytics methodologies, and a deep understanding of database and analytics tools and concepts in support of aviation supply and maintenance logistics operations.

Such support shall include but is not limited to the following:

a. Develop methodologies, using business intelligence application techniques, principles and processes required for exploring and analyzing large volumes of complex data.

b. Communicate results to drive decision-making through supportive analytics and visualization options for the 2D MAW ALD organizations.

c. Utilize data analysis and modeling techniques to understand and identify data relationships, trends, patterns, gaps, relationships among large data sets for classification and prediction to support business and customer needs.

d. Conduct root cause analysis on both internal and external data and processes to address questions posed by the business, offering recommendations and viable solutions.

e. Provide reporting solutions that best present the information to the end user and executive leadership.

f. Research and develop Artificial Intelligence (AI) and neural networks initiatives, including learning approaches in functional areas that A.I. systems for the Department of Navy information systems in support of aviation supply and maintenance logistics operations.

g. Serve as the 2D MAW ALD Subject Matter Expert (SME) on Machine Learning (ML) research theories and methodologies and common algorithm types to further asses how aviation I.T. systems work for further analysis into data mining.

h. Identify data analytics principles and methodologies in support of NOBEL/NOSS/NAMS/NMRO systems.

3.4.2 Software Development Expertise

Provide personnel with aviation logistics, aviation financial management, and software development expertise to assist AC/S ALD and AC/S Comptroller with gathering and portraying statistical performance information on the 2D MAW ALD Intranet. The WDG will provide software development and programming expertise to develop and maintain local software in support of ALD and Comptroller missions. Such support shall include but is not limited to the following:

a. Develop and maintain software that contains a centralized repository of 2D MAW ALD proposed and actual DLR carcass charge information.

b. Develop and maintain software that collects end-of-month (EOM) data generated and submitted by subordinate units. Convert data collected into charts/graphs depicting inventory and financial management performance.

c. Collect and consolidate daily High Priority (HiPri) Requisition Report data.

d. Develop and maintain the Detailed Operating Target (OPTAR) Listing and Reporting System (DOLARS) financial management software to track funding grants, financial obligations, and flying hour data in support of the 2D MAW Flying Hour Program (FHP).

e. Convert Annual Price Change (APC) data into an Aviation Storekeeper Information Tracking System (ASKIT) usable format for updating prices in the ASKIT database.

f. Develop and maintain SAMMS software for interactive use by Aviation Supply Officers in deployed environments.

g. On-Site diagnosis and repair of 2D MAW aviation allowance computer equipment, LAN/WAN connectivity, operating systems, and equipment assigned to ALIMS.

h. Technical IT support and continuity to the ALIMS Department to ensure a standard baseline of hardware\software computer network connectivity.

i. Ensures Aviation systems are IA compliant to reduce vulnerabilities and threats that will impact operational readiness within 2MAW, to include network devices.

j. Maintains current Cyber Security credentials and certificates required by DOD and the Defense Information System Agencies (DISA).

k. Provides direct IT support to Navy/Marine Corps agencies, such as PMW-150, SPAWAR, Base/Station Information Assurance Managers (IAM) pertaining Aviation System.

l. Provides support to Aviation servers and clients to allow maintenance personnel access to the Optimized Organizational Maintenance Activity (OOMA) information in a Virtual Environment (VE).

m. Provides support to Aviation servers and clients to allow maintenance personnel access to the Optimized Organizational Maintenance Activity (OOMA) information in a Virtual Environment (VE).

n. Coordinates and implements automated data processing enhancements, modifications, and replacements as needed.

o. Creates and maintains indexed, comprehensive and searchable help files associated with all developed software.

p. Provides helpdesk end user support for all developed software to include but not limited to phone, email, and over the shoulder support and training.

q. Assists ALD Staff with comprehensive implementation and utilization of commonly used software to include but not limited to database, spreadsheet, presentation and word processing.

r. Provide training and troubleshooting on the configuration and management of the Linux operating system in support of the NTCSS hardware suite.

3.4.3 Technical Engineering Support Expertise

Provide expertise for on-site assistance in the diagnosis and repair of Marine Aviation Logistic Squadron (MALS) MAG ISNS network, aviation allowance computer equipment, Local Area Networks, Wide Area Network connectivity, operating systems, and gear assigned to Aviation Logistics Information Management System Department (ALIMS) for maintenance and will provide on the job training of military personnel as required by the ALIMS Officer/Chief in the operation and servicing of the equipment.

a. Examine overall system performance and make recommendations to the ALIMS Chief.

b. Effect on the job training in support of repair of supported equipment by ALIMS personnel during the primary period of maintenance (PPM). Incorporate structured training on a monthly basis or as required by the ALIMS Officer/Chief.

c. Work in conjunction with ALIMS personnel to isolate and effect repair of any problems found with the equipment outside the PPM, after the 2nd MAW ALD-IT Chief or the site ALIMS Chief has invoked proper permissions.

d. The technical engineering support personnel will be trained and familiar with the current supported NTCSS equipment list.

e. The technical engineering support personnel shall act as a technical advisor for ALIMS as required.

f. The technical engineering support personnel shall provide a report summary of all technical assistance/training performed to the MALS ALIMS Chief monthly. This summary shall include, at a minimum, reports reflecting PPM/Non-PPM hours worked, down/malfunctioning equipment list including cause of delay, and training conducted during the period.

g. Provide SME technical support on the employment and management of the ISNS network onboard the TAVB vessel.

h. Train personal on the configuration and use of the Integrated Barcode System (IBS), and Expeditionary Packup Kit (EPUK).

i. Test and maintain the INMARSAT SATCOM system for deployed environments.

j. Coordinate, manage and schedule classified and non-classified, Teleconference and VTC system conferences globally in support of 2d MAW operations.

k. Provide Wi-Fi network engineering consulting, across the Marine Corps flight lines assigned to 2d MAW.

l. Troubleshoot, manage and maintain, classified laptop workstations/printer in classified vaults.

3.5 Aviation Ground Supply and Transportation

The Logistics Analyst assists with policy development, oversight, and broad management planning for monitoring the maintenance and equipment readiness. The Supply Maintenance Analysis Team (SMAT) conducts its responsibilities via audits, virtual oversight, targeted problem solving, and assist visits. Coordinates with subordinate commands on all matters pertaining to operational and tactical level maintenance and maintenance management.

Assists in the development, coordination, and implementation of policy pertaining to Maintenance operations.

Provides guidance and assistance to subordinate commands regarding maintenance and maintenance management policy and procedures. Provides the 2nd MAW G4 situational awareness regarding Supply and Maintenance issues as they relate to command readiness. Oversees the development of data, estimates, statistics, suggestions, and other information useful to higher level managers in determining which goals and objectives, and in determining other management strategies.

Analyzes current and future supply chain, distribution, and maintenance procedures as related to GCSS-MC requirements. Assists in planning and implementing procedures for the sustainment of ground equipment programs that optimizes the readiness and availability of equipment throughout the 2D Marine Aircraft Wing. Uniquely versed in the primary maintenance management programs and policies and understands how they correlate to supply programs.

Coordinates the planning and induction of ground equipment into the Corrosion Control Program and the Enterprise Lifecycle Maintenance Program. Advise units on the proper usage of Global Combat Support Systems – Marine Corps (GCSS-MC). Member of II MEF GCSS-MC implementation team, post cutover assistance team and GCSS- MC sustainment team. Assist units with all aspects of Supply and Maintenance matters utilizing Total Force

Structure Management System (TFSMS), CRANE, Marine Corps Equipment Readiness Tool (MERIT), and Total Life Cycle Management – Operational Support Tool (TLCM –OST).

a. Provides Global Combat Support Systems-Marine Corps (GCSS-MC) training to 2d MAW Units.

b. Provides Total Life Cycle Management System (TLCM) assistance and training to 2d MAW Units.

c. Develop, monitor, and recommends correction of supply property account database.

d. Reviews personnel and equipment allowances in Total Force Structure Management System (TFSMS).

e. Analyze automated management logistical systems and provides results to 2nd MAW G4 staff.

f. Advise 2nd MAW G4 staff on matters pertaining to supply and maintenance.

g. Provide maintenance briefs and supporting documentation utilizing automated systems GCSS-MC TLCM, and

TFSMS.

h. Review policies and directives and ensure compliance.

i. Assist with supply and maintenance reports provided to higher headquarters.

j. Assist 2nd MAW units with supply and maintenance procedural issues.

k. Schedule and provide supply and maintenance training to supported units.

l. Reconcile and process property account and readiness reports to the 2nd MAW G4 staff.

m. Track supply and maintenance actionable items for the 2nd MAW G4.

n. Assists in the management of the 2d MAW Corrosion Control Program.

o. Monitors and inputs information into the automated HQMC Corrosion Control data base.

p. Assists in the management of the 2d MAW Administrative Storage Program.

3.6 OCONUS Support

Provide the following expertise in support of the following tasks:

a. Assist the 2D MAW MALS in obtaining aviation material in support of aircraft readiness.

b. Analyze supply inventory and financial management performance.

c. Assess aviation supply operations within 2D MAW.

d. Implement and coordinate automated data processing enhancements, modifications, and replacements.

e. Coordinate aviation financial issues.

f. Process material issues in SAMMS in a deployed environment.

Additional objectives/tasks may be required in support of OCONUS operations during the performance of this task.

4.0 LABOR DISTRIBUTION / MANAGEMENT AND STAFFING.

The contractor shall manage the total work effort associated with this contract for satisfactory and timely completion of logistics services in support of the Aviation Logistics Department (ALD). The contractor shall provide an adequate staff of employees with the necessary expertise and training to ensure the performance of the work in accordance with sound and efficient management practices.

The personnel complement shall include an adequate mixture of labor categories to meet the contract requirements, and at a minimum shall include the following mixture of labor categories at the stated staffing levels.

The contractor shall quote manning and management strategies to meet the performance requirements, but the following distribution of personnel is consistent with existing workload as directed by AC/S ALD and is provided as a point of reference:

Labor Category AC/S ALD MALS-14 MALS-26 MALS-29 MALS-31 Total Project Manager I

(CLIN 0001AA)

KEY PERSONNEL 1

Functional Analyst III

(CLIN 0001AA) 4

Systems Analyst I

(CLIN 0001AA) 2

Systems Analyst II

(CLIN 0001AA) 1 1

Systems Analyst III

(CLIN 0002AA) 1 1 2

Functional Analyst III

(CLIN 0002AA) 2 2

Total 9 1 1 0 1 12

MCAS

Cherry Point

MCAS

New River

MCAS

Beaufort 10 1 1

Likewise, the following assignment of emploees within the MALS is consistent with existing workload and is provided as a point of reference:

AC/S ALD

PWS TASK 3.0/3.1/3.2/3.5 2D MAW Lead (1) Project Manager I PWS TASK 3.3 ALD Operations and Plans (1) Functional Analyst III PWS TASK 3.4.1 Data Analysis (1) Functional Analyst III PWS TASK 3. 4.1/3.4.2/3.4.3 IT Coordinator (2) Functional Analyst III PWS TASK 3.4/3.4.2 Software Development (2) Systems Analyst I PWS TASK 3. 5 Aviation Ground Supply and Transportation (2) Functional Analyst III

MALS-14

PWS TASK 3.4.3 Aviation Logistics Information Management System (ALIMS): (1) System Analyst II (MALS-14 Cherry Point)

MALS-26/29 MCAS New River PWS TASK 3.4.3 Aviation Logistics Information Management System (ALIMS): (1) System Analyst III (MALS- 26/29 New River)

MALS-31 MCAS Beaufort PWS TASK 3.4.3 Aviation Logistics Information Management System (ALIMS): (1) System Analyst III (MALS-31 Beaufort, SC)

Additional guidance and functions are provided in this performance work statement (PWS). The contractor shall perform the tasks described in this PWS. Contractor personnel are employess of the contractor and under their administrative control and supervision.

The contractor is responsible for maintaining the required minimum staffing level. The contractor alone shall approve and administer leave and holidays for its employees. The contractor shall be responsible for tasking its employees in accordance with the contract work required. The contractor shall perform all supervision, evaluation, and disciplinary actions for its employees.

4.1 REQUIRED EXPERIENCE AND TRAINING:

Labor Category Descriptions, Education Level and Experience Project Manager I

The candidate will have both technical and management experience, from inception to deployment, of two or more large-scale complex projects. Specialized Experience includes complete project development from inception to deployment in work similar to what is described in the RFP. Demonstrated ability to provide guidance and direction in multiple tasks across several functional areas and including the use of different technologies; proven expertise in the management and control of funds and resources, demonstrated capability in managing multi-task contracts.

General experience includes increasing responsibilities in work similar to what is defined in the RFQ. Considered key personnel. Resume required with quote.

Educational Requirement: Bachelor’s degree

Minimum Experience Requirement with Bachelor’s:

Level Years of Experience General Specific I 6 3

Education/Experience Alternates:

Level No Degree Associate’s Master’s Ph.D.

Gen Spec Gen Spec Gen Spec Gen Spec I 9 6 7 4 4 2 3 1

Functional Analyst III Specialized Experience includes demonstrated experience functional knowledge of task order specific requirements, or developing functional requirements for small to mid-size projects or specific tasks in one or more of the following areas: Supply and Value Chain Management; Acquisition Logistics, Distribution and Transportation Logistics Services, Deployment Logistics, Logistics Training Services, and Material and Engineering Management. General experience includes demonstrated exceptional written and oral communications skills, including project plans, white papers, proposals and formal presentations.

Labor Category Years of

Experience Education level

Project Manager I 6 minimum With Bachelor’s Functional Analyst III 8 minimum With Bachelor’s Systems Analyst I 2 minimum With Bachelor’s Systems Analyst II 5 minimum With Bachelor’s Systems Analyst III 8 minimum With Bachelor’s

III 8 5

III 12 9 10 7 6 3 4 1

Systems Analyst I, II, III Specialized Experience includes the analysis and design of business applications on complex, large-scale systems, including experience in data base management concepts. Knowledge of state-of-the-art storage and retrieval methods is required, as well as the ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Systems analysis experience designing technical applications on computer systems. General experience includes increasing responsibilities in assignments of a technical nature.

Proven ability to work independently or under only general direction on complex application problems involving all phase of systems analysis is required.

I 2 1

II 5 3

III 8 5

I 4 2 3 1 1 1 1 1

II 9 6 7 4 3 2 2 1

III 12 9 10 7 6 3 4 1

4.2 SUBSTITUTION OR ADDITION OF PERSONNEL

a. The Contractor agrees to assign to the contract those persons who resumes, personnel data forms, or personnel qualification statements were submitted as required by paragraph 4.0 to fill the requirements of the contract. No substitution or addition of personnel shall be made except in accordance with this clause.

b. The Contractor agrees that during the first 60 days of the contract performance period no personnel substitutions will be permitted unless such substitutions are necessitated by an individual’s sudden illness, death or termination of employment. In any of these events, the Contractor shall promptly notify the Contracting Officer and provide the information required by paragraph d. below.

c. If personnel for whatever reason become unavailable for work under the contract for a continuous period exceeding 30 working days, or are expected to devote substantially less effort to the work than indicated in the proposal, the Contractor shall propose a substitution of such personnel, in accordance with paragraph d below.

d. All proposed substitutions shall be, in writing, to the Contracting Officer at least 15 days (30 days if a security clearance must be obtained) prior to the proposed substitution. Each request shall provide a detailed explanation of the circumstances necessitating the proposed substitution, a complete resume for the proposed substitute and any other information required by the Contracting Officer to approve or disapprove the proposed substitution. All proposed substitutes (no matter when they are proposed during the performance period) shall have qualifications that are equal to or higher than the qualifications of the person being replaced.

e. In the event a requirement to increase the specified level of effort for a designated labor category, but not the overall level of effort of the contract occurs, the Contractor shall submit to the Contracting Officer a written request for approval to add personnel to the designated labor category. The information required is the same as that required in paragraph d. above. The additional personnel shall have qualifications greater than or equal to at least one (1) of the individuals proposed for the designated labor category.

f. The Contracting Officer shall evaluate requests for substitution and addition of personnel and promptly notify the Contractor, in writing, of whether the request is approved or disapproved.

g. If the Contracting Officer determines that suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable to perform under the contract is not reasonably forthcoming or that the resultant reduction of productive effort would impair the successful completion of the contract or the delivery order, the contract may be terminated by the Contracting Officer for default or for the convenience of the Government, as appropriate. Alternatively, at the Contracting Officer’s discretion, if the Contracting Officer finds the Contractor to be at fault for the condition, he may equitable adjust (downward) the contract price or fixed fee to compensate the Government for any delay, loss or damage as a result of the Contractor’s action.

5.0 DELIVERABLES AND REPORTING REQUIREMENTS

The contractor shall provide the Contracting Officer’s Representative (COR) with the following deliverables.

Each report shall be submitted electronically and in hard copy signed and dated by the Project Manager.

a. . Cumulative Monthly Cost Report itemized by labor, travel, and material

b. End of Task Reports

c. . Documentation for Trip Reports

d. Cost Avoidance / Return on Investment (CA/ROI) Report

e. Training/Assist Roster

f. Training/Assist Visit Feedback Report

g. Plan of Actions and Milestones (POA&M) for system/database development (CLIN 0001)

Examples of some of the reports are included at Attachment 1. These are examples only. Following contract award the Contractor shall meet with the COR prior to submission of the initial reports to get approval on the format for each report.

6.0 HOURS OF OPERATION AND PERFORMANCE SCHEDULE

Normal duty hours run five days per week, eight hours per day, Monday through Friday, except recognized holidays.

The contractor is not required to provide services on the following federal holidays: New Year’s Day; Martin Luther King Day; President’s Day; Memorial Day; Independence Day; Labor Day; Columbus Day; Veteran’s Day;

Thanksgiving Day; and Christmas Day. Any of the above holidays falling on a Saturday or Sunday shall be observed on the date designated by the Federal Government. Overtime may be required for OCONUS locations.

6.1 Work Schedule Adjustments Due to Emergency Installation Closures. Contractor personnel shall be expected to provide limited designated services in event of a closure due to emergency situations or inclement weather emergencies; applicable notifications shall be provided by television/radio announcements, telephone, text, email, verbal means, or MCB information systems (MCB Camp Lejeune Information Systems telephone number for reporting instructions is 910-451-1717). Once the Installation has returned to normal operations, Contractor personnel shall resume full services under normal work hours.

Under emergencies in which the Installation remains open under reduced but required services, Contractor personnel shall maximize staffing levels of essential personnel based on Government notification, telework may be authorized for non classified work and communication regarding assessment of safety and practicality of situation.

Considerations shall include employee/family member injuries, extensive home damages (to include transportation assets), mass power outages, inaccessible travel routes, school/daycare closures, pandemics etc.

7.0 PLACE OF PERFORMANCE

Telework on unclassified systems may be authorized for emergency situations on government provided assets.

The place of performance will be government facilities located at:

a. Marine Corps Air Station Cherry Point, NC b.. Marine Corps Air Station New River, NC

c. Marine Corps Air Station Beaufort, SC

d. OCONUS support in Norway, usually twice a year.

8.0 GOVERNMENT FURNISHED MATERIALS, EQUIPMENT, PROPERTY, AND SERVICES

The government will provide lockable office space, chair and desk, file cabinet(s), lights, heating/air-conditioning, access to a class A telephone service with access to DSN and long distance calling. All government furnished items and services will be used solely for the performance of services required. The government will provide all administrative equipment, to include computers, printers, associated equipment, and office supplies necessary to perform this contract.

The government will provide assistance to the personnel supporting this requirement in obtaining base and workplace access during the period of support. All access documentation will be returned to the government at the completion of the support services. Compliance with all USMC communications regulations pertaining to access to e-mail and internet activities is mandatory. Failure to comply may result in contract termination.

9.0 SECURITY CLEARANCES

In the performance of the above tasks, contractor personnel shall have at a minimum a SECRET clearance. The personnel performing PWS task 6 (3.3 ALD Plans Division) shall be eligible for a TOP SECRET Clearance and upgraded to receive TS-SCI security clearance if requested for planning. Contractor personnel shall comply with the SECNAVINST 5510 Series; particularly SECNAV M-5510.30 (Personnel Security) and the SECNAV M-5510.36 (Information Security). The DD-254 is provided as Attachment 1 to the solicitation.

10.0 TRAVEL

Travel to other facilities is required, both CONUS and OCONUS. The AC/S ALD via the division heads will notify the contractor in advance when travel is required. Upon notification the contractor shall submit a travel request to the COR for approval. All travel shall be conducted and expenses shall be reimbursed in accordance with Joint Federal Travel Regulations (JFTR). Overtime may be required for traveling.

10.1 TRAVEL EXPENSES

Travel expenses incurred by the contractor for the contractor’s employees to reach the embarkation point, MCAS, Cherry Point NC for OCONUS support will be reimbursed by the government under CLIN 0001AB OR 0002AB .

Reimbursement of all authorized travel costs for CONUS and OCONUS support, as defined in FAR 31.205.46, will be made in accordance with the Joint Travel Regulation Volume II. Travel by corporate managers and administrators in support of the program shall be included in the hourly rate and shall not be reimbursable under CLIN 0001AB OR 0002AB . Any travel expenses other than those incurred for reaching the embarkation point shall be approved in advance by the COR.

When transportation by privately owned conveyance is authorized, the contractor will be paid on a mileage basis not to exceed the applicable Government transportation rate contained in the Federal Travel Regulation (FTR), Joint Travel Regulation (JTR), or Standardized Regulation (SR).

The contractor agrees, in the performance of necessary travel, to use the lowest cost mode commensurate with the requirement of the mission as set forth in the basic contract. When it is necessary to use air or rail travel, the contractor agrees to use coach, tourist class, or similar accommodations to the extent consistent with the successful and economical accomplishment of the mission for which the travel being performed.

The contractor shall not be reimbursed for incurred travel expenses and other direct costs that exceed the amounts authorized by CLIN 0001AB or 0002AB of the applicable base or option year.

11.0 QUALITY ASSURANCE SURVEILLANCE PLAN

11.1 A Quality Assurance Surveillance Plan (QASP) has been developed and will be applied in the administration of the Aviation Logistics Support Services (ALSS) contract to ensure Performance Work Statement (PWS) services meet the Government’s technical requirements for quality and completeness at the cost and within the timeframes established by the contract. These services are performed for Second Marine Aircraft Wing (2D MAW) at Marine Corps Air Station Cherry Point, NC, Marine Corps Air Station New River, NC, and Marine Corps Air Station Beaufort, SC, and such OCONUS locations where 2D MAW has a requirement to respond in an emergent or crisis situation.

11.2 This plan outlines procedures and guidelines that will be used to monitor the Contractor’s compliance with submitting deliverables and ensure all work is in accordance with the contract requirements. The Contractor is the owner of the quality control process and is responsible for developing, implementing, and modifying procedures that will produce the desired outcomes and result in performance of work within the required standards. The intent of the QASP is to ensure that the Contractor is complying with its quality control systems.

11.3 This QASP is intended to provide the Government’s Contracting Officer’s Representative (COR) an effective and systematic method of surveillance for each service in the PWS. The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative – The COR is responsible for technical administration of the contract and assures proper Government technical surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

11.4 The COR will conduct an initial review of the Contractor’s quality control process to verify its adequacy.

During the course of service performance, the COR will monitor the process for managing performance in a quality, timely, complete, safe, and cost efficient manner. Level of surveillance will initially be set to assure the COR that requirements of the PWS are being met and that a process exists and is in place to ensure quality. If, during the course of this surveillance, the COR discovers the service provider is not complying with the established level of quality, the COR may increase the level of surveillance. If performance exceeds the established level of quality, the COR may decrease the level of surveillance. All documents to support methods of surveillance shall be filed in a Quality Assurance file for the contract.

11.5 Methods of Surveillance The methods of surveillance identified in this QASP which will be used to monitor performance of this contract for quality, timeliness, completeness, and cost. The following methods of surveillance shall be used in the administration of this QASP:

Deliverables/Reports Quality/Timeliness Completeness – PWS Section 5.0, Deliverables and Reporting Requirements, identifies the deliverables the Contractor shall submit to the COR. The following chart details specific due dates by report/deliverable:

Report/Deliverable Frequency Requirement Cumulative Monthly Cost Report (1-15) Bi-weekly 10 Working Days Cumulative Monthly Cost Report (16-31) Bi-weekly 10 Working Days Contract Data Requirements List (CDRL) Monthly 10 Working Days End of Task Reports Upon Completion 10 Working Days Documentation for Trip Reports Upon Completion 5 Working Days Cost Avoidance / Return on Investment Report Monthly 10 Working Days Training/Assist Roster Monthly 10 Working Days Training/Assist Visit Feedback Report Monthly 10 Working Days POA&M for System/Database Development Monthly 10 Working Days

The COR shall maintain a log to identify and track timely receipt of all required and agreed upon status reports mentioned above. If two like reports, within a twelve (12) month period, fail to meet the quality, timeliness, or completeness submission requirement without prior COR dispensation, the COR shall write a Contract Discrepancy Report to document substandard performance. If any three (3) reports within any given month fail to meet the quality, timeliness, or completeness submission requirement without prior COR dispensation, the COR shall write a Contract Discrepancy Report to document substandard performance. The Contract Discrepancy Report shall be sent to the contracting Officer with a copy to the Contractor. The Contractor must reply in writing within three (3) working days of receipt as to corrective measures to prevent further occurrences. The results of the monthly Deliverables/Reports Quality/Timeliness/Completeness monitoring will be placed in the COR Quality Assurance File.

Incremental Billing Statement Accuracy – The Contractor shall maintain a real-time CDRL, thus allowing real-time surveillance of documented Contractor service to the customer. The COR shall perform a monthly Incremental Billing Statement review paying particular attention to ensure that labor distribution, travel, materials, and other direct costs (ODCs) identified are consistent and reasonable for the effort completed during the period covered. The COR shall select one (1) Contractor Incremental Billing Statement per quarter for post payment review. All errors greater than $100 shall be forwarded by the COR to the Contractor to issue credit to the contract on subsequent incremental billing. If the total error amount exceeds 3% of the total Billing Statement selected for review, the COR shall write a Contract Discrepancy Report to document substandard performance. The Contract Discrepancy Report shall be sent to the Contracting Officer with a copy to the Contractor. The Contractor must reply in writing within three (3) working days of receipt on corrective measures to prevent future occurrences. The results of the Incremental Billing Statement accuracy will be documented and placed in the Quality Assurance file.

End User Quality Assessment – The Contractor shall maintain an ongoing Quality Assessment Program that documents and summarizes feedback from ALSS End Users on a quarterly basis to ensure PWS services meet the Government’s technical requirements for quality and completeness at the cost and within the timeframes established by the contract.

End User feedback associated with implementation, problem-solving analysis, and database validation/correction/reconciliation events: target number of responses received is three (3) per quarter at minimum with efforts made to solicit responses from different End Users when possible. With expected non-responses, the

Contractor shall determine the number of solicited feedbacks required to achieve the target number. Responses shall be contemporary with the closure or ongoing maintenance of a specific level of effort rather than solicited weeks after the fact (10 working days shall be the standard). The Contractor shall provide copies of all End User feedback forms to the COR on a monthly basis.

End User feedback associated with assistance/training events: On a monthly basis, the Contractor shall provide the COR with copies of all sign-in sheets for personnel attending training. Likewise, the Contractor shall provide all corresponding End User feedback forms to the COR on a monthly basis.

11.5.1. The above methods of surveillance outline the level of monitoring expected within the contract to ensure the Contractor meets the Government’s technical requirements for quality and completeness at the cost and within the timeframes established by the contract. If the results of surveillance demonstrate substandard performance by the Contractor or significant Contractor problems identified by End Users, the level of surveillance and monitoring may be increased at the discretion of the COR with written notification to the Contractor.

11.5.3. Records Retention – The COR will maintain a complete Quality Assurance File. All records will be retained for the life of this contract. Information in the Quality Assurance File will be considered when completing the annual Contractor Performance Assessment Reporting System (CPARS) submission.

11.5.4 Performance Requirements Summary The performance standards for this PWS are stated in the PRS below:

Objective Standard AQL Inspector Inspection Type and Frequency

Incentive

Maintaining Minimum Manning Levels and Distribution

PWS Section 4.0 (Labor Distribution/ Management and Staffing)

Do not deviate from PWS Labor Distribution Matrix for more than 14 continuous working days

COR

Monthly Reports

Observation

Unfilled positions after 14 days will have an invoice offset calculated using the total proposed daily cost (including profit and overhead) for the position left vacant (based on a 30 day month) times the number of vacant days in the billing cycle plus an additional 10% of the cost calculated

Submittal of Monthly Reports

PWS Section 5.0 (Deliverables and Reporting Requirements) and QASP Section 5.1

100% submitted in accordance with PWS and

QASP

COR

Monthly Reports

* Decreased Level of Surveillance

Development of system/database applications

Successfully meet or exceed the delivery milestones IAW the POA&M

On schedule based on the POA&M for that particular development project 98% of the time

COR

Monthly Inspection

*CPARS Reporting

Training/Assist Visit Feedback

Training/Assist Visits are responsive to end-user’s needs and value-added

95% of feedback reports average satisfactory or better

COR

Monthly Reports

COR

Inspections

*CPARS Reporting

* Decreased Level of Surveillance

12.0 LIABILITY, AUTOMOBILE AND WORKMAN’S COMPENSATION INSURANCE

The contractor shall comply with provisions and requirements as contained herein:

Required Insurance (IAW FAR 28.306 (b)The contractor shall maintain insurance in the minimum amount specified below and as required by FAR 52.228-5, Insurance – Work on a Government Installation”, at its own expense, procure and thereafter maintain the following kinds of insurance with respect to performance under this contract.

a. Workmen’s Compensation and Employers Liability Insurance as required by law except that if this contract is to be performed in a state which does not require or permit private insurance, then compliance with the statutory or administrative requirements in any such state will be satisfactory. The required Workmen’s Compensation insurance shall extend to cover Employer’s liability for accidental bodily injury or death and for occupational disease with a minimum liability limit of $100,000.

b. General Liability Insurance. Bodily injury liability insurance, in the minimum limits of $100,000 per person and $500,000 per occurrence shall be required on the comprehensive form of the policy.

c. Automobile Liability Insurance. This insurance shall be required on the comprehensive form of the policy and shall provide injury liability and property damage liability covering the operation of all automobiles used in the connection with the performance of the contract. At least the minimum limits of $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage shall be required.

13.0 CERTIFICATE OF INSURANCE REQUIRED

In accordance with the clause entitled “Insurance-Work on a Government Installation” ( FAR 52.228-5 ), the contractor shall furnish to the Contracting Officer, a certificate or written statement of insurance prior to commencement of work under the contract. The contract number shall be cited on the certificate.

14.0 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

The COR for this contract will be provided by email at the time of contract award.

The COR will act as the Contracting Officer‘s representative for technical matters, providing technical direction and discussion as necessary with respect to the specification or Performance Work Statement, and monitoring the progress and quality of contractor performance. The COR is not an Administrative Contracting Officer and does not have the authority to take any action, either directly or indirectly, that would change the pricing, quantity, quality, place of performance, delivery schedule, or any other terms and conditions of the contract (or delivery orders), or to direct the accomplishment of effort which goes beyond the scope of the Performance Work Statement in the contract (or delivery order).

When, in the opinion of the contractor; the COR request effort outside the existing scope of the contract (or delivery order), the contractor shall promptly notify the Contracting Officer (or Ordering Officer) in writing. No action shall be taken by the contractor under such direction until the Contractor Officer (or Ordering Officer) has issued a modification to the contract (or delivery order) or has otherwise resolved the issue.

In the absence of the COR named above (due to reasons such as leave, illness, or official travel), all responsibilities and functions assigned to the COR shall be the responsibility of the Alternate COR acting on behalf of the COR.

15.0 CONTRACTOR’S UNAUTHORIZED WORK PERFORMANCE

The contractor shall not perform work that deviates from contract requirements and specifications. If the contractor deviates from contract requirements and specifications without approval of the CONTRACTING OFFICER, such deviation shall be at the risk of the contractor and any cost related thereto shall be borne by the contractor.

16.0 CONTRACT PERFORMANCE IN A CRISIS SITUATION

All services provided under this contract are considered essential in accordance with DFAS Clause 252.237- 7023.

16.1 Unclassified Work. During emergency situations like a pandemic, all contractor personnel may be required provide support on unclassified systems via telework. These systems include SharePoint, Chat programs, and Web conferencing solutions. Contractor personnel may also be required to work on unclassified IM/KM Policy, Process and Automation, Collaboration, and C2 documents. Government computer assets will be provided if unclassified telework is authorized. Contractor personnel will sign for government approved telework laptops and cell phones (if available). Contractor personnel will return government assets after the emergency is over.

16.3 Classified Work. All work on classified systems and documents shall be performed only in government facilities by essential personnel.

16.2 Contract Performance in a Crisis Situation

a. The contractor shall provide contract support in a crisis situation as directed by the Contracting Officer (KO).

This support shall be in accordance with the applicable DoD and USMC policies and procedures established for contractor support during crises in effect at the time of the occurrence.

b. During a crisis situation, contractor personnel will be expected to deploy with units employing the equipment covered under this contract. All administrative aspects in preparation for the deployment will be executed in accordance with MCO P12304.1, the Contractor Engineering and Technical Services Personnel Manual, (CETS

MAN).

c. The Government will facilitate the establishment of required lines of communication to allow the contractor to communicate with locations necessary to perform the requirements of the PWS.

d. Per the CETS MAN, DoD Instruction 3020.37, Continuation of Essential DoD Contractor Services During Crises, and DoD Instruction 1000.1, Identity Cards Required by the Geneva Conventions, the Government will supply the contractor with the appropriate and necessary credentials and status for performance of the contract in a crisis situation, to include consideration of applicable matters of international law and treaties. Contractor personnel in a crisis situation theater shall comply with the conduct requirements of the CETS MAN and the cognizant Commander’s regulations and orders pertaining to non-combatant personnel. The FSR shall report to the COR.

e. Contractor personnel will provide technical input and analysis for Government contingency plans when directed by the COR or the KO.

f. Contractor personnel deployed to a theater of operations are subject to the Uniform Code of Military Justice (UCMJ) when serving with or accompanying an armed force only “in time of war” as declared by Congress. Retired members of the military may be subjected to action under the UCMJ without a congressionally declared war.

Contract personnel may have administrative privileges suspended for disciplinary infractions or improper conduct.

g. Contractors shall request guidance from a Government media operations center if and when reporters seeking interviews or information on their participation in the mission/operation approach them.

h. The contractor shall take all necessary administrative actions required to prepare its personnel for a crisis situation deployment. Some examples of these actions are:

(1) Inform its employees of their responsibility to adhere to all guidance and orders issued by the theater commander, or his representative, regarding possession, use, safety, and accountability of weapons.

(2) Assist its employees to obtain the required civilian licenses to operate the equipment necessary to perform the contract in the theater of operation.

(3) Obtain all passports, visas, or other documents necessary to enter or exit any areas identified by the KO.

(4) Assist its employees in obtaining security clearances applicable to the level required for performance in the theater of operations.

(5) Assist its employees in obtaining a complete physical evaluation equal to that similarly assigned Government personnel must pass. Medical requirements shall be completed prior to arrival at the point of debarkation or prior to direct deployment with the unit.

i. Definitions of Terms:

(1) Contractor Personnel: Includes all agents, employees, and subcontractors of the prime contractor.

(2) Crisis Situation: Per DoD Instruction 3020.37, crisis situation means any emergency so declared by the National Command Authority or the overseas combatant commander, whether or not U.S. Armed Forces are involved, minimally encompassing civil unrest or insurrection, civil war, civil disorder, terrorism, hostilities build-up, wartime conditions, disasters, or international conflict presenting a serious threat to DoD interests.

j. To the extent the contractor is unable to obtain or retain the services of qualified personnel to perform in a crisis situation theater, the contract shall not be terminated for default. Every reasonable effort shall be made by the contractor to provide uninterrupted services of qualified personnel.

17.0 BASE ACCESS/RAPID GATE PROGRAM

17.1 MCB CAMP LEJEUNE, NC, MCAS NEW RIVER, NC and MCAS CHERRY POINT

Marine Corps Installations across the region has transitioned to a new government-owned access control system called Defense Biometric Identification System (DBIDS).

- New contractors requiring access for over 60 days will receive a credential valid for up to one year.

- New contractors requiring access for less than 60 days will receive a temporary paper pass.

More information on DBIDS can be accessed by current CAC holders at https://dbids.dmdc.mil/#!/resources.

If you are a new contractor seeking enrollment into DBIDS, please contact the Contractor Vetting Office at 910- 451-0283/0284/0285.

17.2 MCAS BEAUFORT, SC

Marine Corps Installations across the region has transitioned to a new government-owned access control system called Defense Biometric Identification System (DBIDS).

- New contractors requiring access for…