Peformance Work Statement_GSL AutoNotify.docx

PERFORMANCE WORK STATEMENT

FOR

AUTO NOTIFICATION SYSTEM SUPPORT AND MAINTENANCE

AT

MAXWELL AMBULATORY HEALTH CARE CENTER (MAHCC)

MAXWELL AIR FORCE BASE, ALABAMA

SECTION 1

1. General: The contractor shall provide all required non-personal services, supplies, materials, transportation and any other items necessary to provide maintenance and any other support needed to provide automated text and voice messaging service (AutoNotify) to customers at the Pharmacy, Maxwell Ambulatory Health Care Center, Maxwell AFB, Alabama in accordance with the manufacturer's requirements, industry standards, all federal, state, local regulations, and this Performance Work Statement (PWS). AutoNotify provides voice and/or text messaging for patients that are enrolled in the program. Prescriptions are filled and identified to the GSL Solutions-manufactured IntelliCab system. The service provides patients with text and voice messaging reminders for pickup ready prescriptions. Auto Notification links the medication places in the cabinets to the patient data on a barcode and send patients a text message or voice massage for prescriptions ready pick up. Service will also include reminder messages at days 3 and 7 after shelving.

SCOPE OF WORK.

1.1. The contractor will provide vendor solution technical support to include two controllers which run a Windows Server operating system and are integrated into a locked enclosure that is part of the Cabinets. Two controllers shall be provided; a production and standby controller along with disaster recovery software named Doubletake/Carbonite Availability. Under this support and maintenance contract GSL will support the GSL-branded software provided with the system.

1.2. GSL Client Software is installed onto existing pharmacy PCs using a URL and runs alongside other software (no dedicated work stations required).

1.3. Contractor may perform the setup and any maintenance remotely.

1.4. Contractor will provide text/voice message service.

1.5. The contractor shall perform the service necessary to keep the equipment and software in good working order at customer Site, subject to the provisions covered under misuse of equipment below. If the equipment or software becomes disabled, customer will promptly notify the contractor of the disability and any known cause. Customer may assist the contractor in performing diagnosis and correction of problems via telephone and/or remote communications interface such as Internet VPN or dial-up modem as available. If remote diagnosis so indicates, the contractor will use good faith efforts to respond to on-site service needs within 48 hours (CONUS). Customer shall provide the contractor access to the equipment from 8:00 A.M through 4:00 P.M. Central Time, Monday thru Friday (unless authorized otherwise by the Contracting Officer’s Representative), to perform necessary service, including preventive maintenance. Service includes adjustments and replacement or repair of parts and/or software as contractor deems necessary.

1.6. Hours of Operation. The contractor is responsible for conducting business, in accordance with the License User Agreement. Contractor shall supply technical phone assistance between the hours of 8:00 A.M through 4:00 P.M. Central Time, Monday thru Friday (unless authorized otherwise by the Contracting Officer’s Representative), except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. Service shall be in accordance to the License User Agreement. Contractor shall supply technical phone assistance for other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons.

SECTION 2

2. Security Requirements for Unclassified Services only no CAC required

2.1 Contractor Notification Responsibilities: The contractor shall notify the contracting office 30 days before on-base performance of the service. The notification shall include:

a. Name, address, and telephone number of contractor representatives.

b. The contract number and contracting agency.

c. The location(s) of service performance and future performance, if known.

d. The date service performance begins.

e. Any change to information previously provided under this paragraph.

2.2. Installation Access Requirements: As prescribed by the AFFAR 5352.242-9000, Contractor access to Air Force installations, AFI 31-218, Motor Vehicle Traffic Supervision, and AFMAN 31-113, Installation Perimeter Access Control.

The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, valid vehicle insurance certificate to obtain a vehicle pass. Government ID card holders may not use their credentials to sponsor an individual on to the base to perform work that’s been contracted to an official contractor.

During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site.

All commercial vehicles will be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections will be conducted at Gate 1 (Maxwell Blvd) or Gate 4 only. Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

Failure to comply with these requirements may result in withholding of final payment.

2.3. Reporting Requirements: The contractor shall comply with AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to 42d Air Base Wing Information Protection Office, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

2.4. Traffic Laws: The contractor and their employees shall comply with base traffic regulations set forth in AFI 31-218, Motor Vehicle Traffic Supervision and AFMAN 31-113, Installation Perimeter Access Control. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

2.5. Random Installation Entry/Exit Checks: Entry/exit vehicle checks are conducted by order of the 42 ABW Commander. These checks are conducted for the purpose of safeguarding the base and protecting government property by discovering and seizing stolen property, classified information and contraband. Refusal to submit to an installation (entry/exit) vehicle check may result in the loss of base driving privileges, revocation of base registration, or debarment action.

2.6. Cellular Phone Operation Policy: The use of cellular phones while operating a motorized vehicle is prohibited on Maxwell-Gunter. Although discouraged, drivers are authorized to use devices, i.e. ear bud or ear boom, which allows their cellular phone to be operated hands-free. The device must not cover both ears. This policy applies to everyone driving on Maxwell AFB and Gunter Annex. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

2.7. Wireless Electronic Devices: The contractor will not establish their own Information Technology (IT) systems or networks (Local Area Networks [LAN], Wide Area Network [WAN], Cellular phone/USB Modem as WAN, Wi-Fi as WAN, etc.), or camera system without the direct permission of the Program Manager and governing communications and responsible information systems office (42 CS).

2.8. Firearms and Ammunition: Transporting weapons or ammunition, concealed or otherwise, IS NOT permitted by any non-law enforcement personnel on Maxwell AFB/Gunter Annex at any time regardless of state issued concealed weapons/LEOSA permits. Violations may result in criminal prosecution under the applicable federal laws.

2.9. Illegal Weapons. The below weapons are considered illegal, unless specifically authorized by competent authority and are prohibited on Maxwell AFB/Gunter Annex. Violations may result in criminal prosecution under the applicable federal laws.

a. Switchblade knives or knives with any type of automatic blade release.

b. An incendiary/explosive weapon (e.g., grenades, flash bangs).

c. Fireworks

d. Homemade mortars, aka "tennis ball launchers" or similar devices.