PEC Food Service PWS 11Oct2023.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

The Professional Education Center Dining Attendant & Catered A La Carte Food Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform The Professional Education Center’s Dining Attendant & Catered A La Carte Food Services, as defined in this PWS.

1.2 Background: The requirement is for the National Guard Professional Education Center (PEC), a national training center for the Army National Guard (ARNG) located at Camp Joseph T. Robinson, North Little Rock, Arkansas. The requirement is to provide Dining Attendant & Catered A La Carte Food Services at PEC.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services as defined within the PWS to meet serving and housekeeping/sanitation requirements, except on recognized US holidays stated in paragraph 1.4.2 or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Contractor shall operate seven days a week (Sunday through Saturday) with the exceptions as stated above. In addition, this contract is considered under “Essential Personnel” if PEC has students or conferences in-house. Performance shall be at the Professional Education Center, Concord Café Dining Facility, Building 2501, Camp Joseph T. Robinson, North Little Rock, Arkansas or other Government furnished facility on Camp Joseph T.

Robinson if current facility is closed due to renovations. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.1.4. The contractor shall coordinate with the COR for issuance of vehicle passes for contractor personnel hired specifically in support of PEC under this PWS. All contractor personnel and vendors shall be required to pass a background check prior to being allowed entry onto the installation; completed by the Camp Joseph T. Robinson Police Department. The COR will assist in this procedure.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall perform services on these days:

1.4.2.1 Martin Luther King, Jr.’s Birthday

1.4.2.2 President’s Day

1.4.2.3 Memorial Day

1.4.2.4 Labor Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Columbus Day

1.4.2.7 Veteran’s Day: November 11th

The contractor shall not perform services on these days:

1.4.2.8 New Year’s Day: January 1st

1.4.2.9 Independence Day: July 4th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.2.12 Operational Days: The Professional Education Center estimates facility will be in operation for 337 days per year. The facility is normally closed the weeks of July 4th, Thanksgiving (Saturdays to Sunday, with the first meal being either brunch or dinner depending on the incoming class load) and approximately two weeks at the end of December. The COR will coordinate exact dates for these and other closures with the Contracting Officer (KO) and the Contractor. In the event of government shut down or furlough the above procedures for notification will apply.

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.3.1 As a minimum the QCP shall include the following:

1.4.3.1.1 An inspection system covering all tasks and services required within this contract. It shall specify areas to be inspected on both scheduled or unscheduled basis, how often inspections will be accomplished, and the titles of individuals who will perform the inspections.

1.4.3.1.2 A method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

1.4.3.1.3 A method of documenting and enforcing quality control operations of the contracted work.

1.4.3.1.4 A method of communicating with the Government regarding quality and contract performance at the dining facility.

1.4.3.1.5 An organizational structure which provides for quality control personnel to report to the contract manager.

1.4.3.1.6 A method for direct accountability to the contractor’s top management.

1.4.3.1.7 A process for addressing corrective action.

1.4.3.1.8 A customer satisfaction program.

1.4.4 The contractor shall maintain records of all inspections conducted by the contractor and the corrective actions taken at the installation/local office. The records shall be made available to the government for review throughout the term of this contract.

1.4.5 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.6 The Contractor’s employees shall meet all health standards according to the Arkansas State Board of Health Rules and Regulations Pertaining to Food Establishments and Technical Bulletin Medical (TB Med) 530.

1.4.7 The contractor shall provide the COR with a list of all contractor employees to include name, position, and phone number no later than the start date of performance.

The contractor shall submit updated list within 24 hours of personnel changes.

1.4.8 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.8.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple nonDoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted

Associate Sponsorship System (TASS).

1.4.8.2 For contractors that have a Common Access Card (CAC) issued to them they must be turned into the DEERS office upon departure or dismissal and a receipt must be given to the COR within 5 calendar days.

1.4.9 COMSEC/IT. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communication networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departs to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractors place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government’s computer network, including the restriction against using the network to recruit Government personnel or advertise job openings, plugging in unauthorized computers and/or hardware to government network or computers.

1.4.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 and DoD Directive 5400.11, Department of Defense Privacy Program, and DoD 5400.11R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.11 WATCH Training. The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWatch program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall provide a training roster listing contractor employee in attendance, to the COR within 15 days after completion of training.

1.4.12 OPSEC Training. In accordance with Army Regulations (AR) 530-1, Operations Security, new contract employees shall complete Level 1 OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. This training shall be conducted as part of the PEC newcomer’s briefing and annual PEC OPSEC briefings thereafter. The contractor shall provide a training roster listing all contractor employees in attendance to the COR within 15 calendar days after completion of training.

1.4.13 Physical Security. The contractor shall safeguard all government property provided for contractor use. At the close of each work period, government facilities, equipment and materials shall be secured. The final contractor personnel leaving Concord Café each evening shall complete the SF 701 form that will be located at the loading dock of the facility.

1.4.13.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/ key cards and codes issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards and access codes. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall report in writing any occurrences of lost or duplicated keys/key cards within two hours of discovery to the COR. The contractor shall notify in writing when an employee had access codes to the building and no longer work that the facility within two hours in order for the codes to be changed.

1.4.13.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, up direction by the KO, re-key or replace the affected lock or locks;

however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.13.1.2 The contractor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.13.1.3 The contractor shall not allow any key to be removed from the state of Arkansas. In the event the contractor’s representative is leaving the state, the key(s) shall be locked in a key control box until they return.

1.5 Special Permits, Liability Insurance, Licenses, and Taxes.

1.5.1 The contractor shall possess all permits and licenses required to conduct business, i.e. food service and catering service, in the State of Arkansas and Pulaski County and provide a copy KO prior to performance start date of contract.

1.5.2 The contractor shall be required to maintain liability insurance for patrons entering the Concord Café in the event of accident due to contractor/contractor employees’ negligence. Proof of insurance will be provided to KO within 10 calendar days of contract award.

1.5.3 The contractor shall retain Worker’s Compensation Insurance for their employees performing services under this contract. A copy of Worker’s Compensation Insurance shall be provided to KO within 10 calendar days of contract award.

1.5.4 The contractor may choose to carry fire or theft insurance at contractor’s expense to cover any risk to contractor’s property located on premises as the government will not be liable.

1.5.5 The contractor shall collect and pay all state and local taxes due.

1.5.6 The contractor shall not serve alcohol in Concord Café.

1.5.6.1 The contractor shall not serve alcohol at other PEC locations without all appropriate licenses, certifications, and permits required by the Arkansas Alcoholic Beverage Control, http://www.dfa.arkansas.gov/offices/abc/Pages/default.aspx. A copy of all licenses, certifications, and permits will be provided to the KO at least 24 hours prior to event.

1.5.6.2 The contractor shall not allow sub-contractors to serve alcohol at other PEC locations without verifying that the sub-contractor has all appropriate licenses and certifications. A copy of all licenses, certifications, and permits will be provided to the KO at least 24 hours prior to event.

1.6 Special Qualifications: In Accordance with TB MED 530:

1.6.1 On-Site Contract Manager and Alternate shall be required to have Food Protection Manager Certification or The Food and Safety and Protection Certification Course or other certification that would indicate compliance with TB MED 530 Chapter 2-1. Copy of certifications shall be provided to the KO and COR prior to start date of contract and prior to start date of new hires filling the above positions. If Contract Manager and Alternate are to provide Food Safety & Sanitation training to employees, they must be ServSafe Instructor Certified or have completed the Fort Gregg-Adams, Virginia Adjunct Food Safety and Sanitation Instructors course.

1.6.2 On-site Contract Manager, Alternate and all shift managers must hold and maintain ServSafe Certification. Copy of certifications shall be provided to the KO and COR prior to start date of contract and prior to start date of new hires filling the above positions.

1.6.3 All Employees shall be trained in Food Safety & Sanitation. This training may be given by someone who is ServSafe Instructor Certified or has completed the Fort Gregg-Adams, Virginia Adjunct Food Safety and Sanitation Instructors Course. This training is required at initial hire and annually thereafter. A sign in roster indicating name of employee, date trained, and the trainers name shall be provided to the COR prior to start date of contract, prior to start date for new hires, and annually after contract award.

1.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the http://www.dfa.arkansas.gov/offices/abc/Pages/default.aspx contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract, and an alternate who shall act on behalf of the contractor when the CM is absent. They shall be designated in writing to the KO and COR, prior to performance start date. After contract award, a written designation notification for any changes to the CM or alternate shall be given to the COR within 24 hours of change. Designation shall include, names, physical addresses, e-mail, cell phones and home telephone numbers. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be prominently displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the employee’s name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the COR within 14 days of an employee’s departure.

1.9.1 All contractor personnel shall be issued Identification badges through the contractor, and they shall be worn at all times while on the PEC Campus, except when the contractor’s employee in the performance of their duties are utilizing mixers, slicers or other equipment that could present a safety hazard. During those periods the contractor employees shall remove any item that presents a safety hazard. After completion of task the badges are to be worn.

1.10 Combating Trafficking in Persons: The United States (US) Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the US Government’s zero tolerance policy, and the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.11 Organizational Conflicts of Interest (OCI): Contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.11.1 The contractor shall not employ any person who is an employee of the US Government or DoD, military or civilian, if the employment of that person would create, or appear as, a conflict of interest. The contractor is cautioned that off-duty active-duty military hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservist and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.12 The contractor shall notify the KO and COR as soon as possible of events that could impair the contractor’s ability to perform in accordance with the contract. Initial notification can be made verbally or telephonic, with follow-up, written notification, such as email, to the KO and COR as soon as possible, but no less than 24 hours later.

2.0 Definitions and Acronyms:

2.1.1 ACCEPTABLE QUALITY LEVEL (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) that, for the purposes of sampling inspection, can be considered satisfactory as a process average.

2.1.2 ATTENDANT SERVICE. Those activities required to perform sanitation, custodial, and housekeeping duties within the Concord Café Dining Facility.

2.1.3 CONCORD CAFÉ DINING FACILITY. Facility on a government installation where food is prepared and served, in support of military and civilian personnel.

2.1.4 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.5 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.6 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.7 CUSTOMER COMPLAINT. A method by which patrons provide feedback on service and a means by which to evaluate and document contractor’s performance. This may be received from customers in a verbal, written, survey, or comment card form.

2.1.8 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.9 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.10 FOOD CONTACT SURFACE. Those surfaces of equipment and utensils with which food normally comes in contact. This includes those surfaces from which food may drain, drop or splash back into food, or onto surfaces normally in contact with food.

2.1.11 INSTALLATION FOOD ADVISOR. An officer, warrant officer, noncommissioned officer, or Department of the Army civilian responsible to the installation commander for matters relating to food service.

2.1.12 HAND RECEIPT. A signed document acknowledging acceptance of and responsibility for the items of property listed thereon that are issued for use and are to be returned.

2.1.13 MAJOR MAINTENANCE. The maintenance and repair of equipment, including the restoration or replacement of parts, as necessitated by wear and tear, damage, and failure of parts.

2.1.14 MINOR MAINTENANCE. Normal operator care of equipment recommended by manufacturer. It is limited to cleaning, oiling, greasing, tightening or nuts and bolts, and other minor tasks. May also be described as user level maintenance, descaling, adding distilled water, following manufacture’s guide.

2.1.15 MEAL. A specific quantity of food provided one person during one scheduled serving period.

2.1.16 NON-EXPENDABLE PROPERTY. Property which is not consumed in use, retains its original identity during the period of use and requires accountability through the life of the item.

2.1.17 NONFOOD SURFACE. All exposed surfaces other than those included in food or splash zones.

2.1.18 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.19 PROPERTY BOOK OFFICER (PBO). The government personnel accountable for property upon receipt and until subsequently turned in, used (consumed) for authorized purposes, or dropped from accountability. When directed through proper channels by the official having command responsibility over the property required by contract, will release the Government property to a contractor as GFP. (AR 735-5)

2.1.20 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.21 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.22 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.23 SANITATION. The bactericidal treatment of clean surfaces of equipment and utensils by a process which has been approved by the COR/PEC Medical Authority as effective in destroying pathogenic microorganisms and leaving no toxic residue.

2.1.24 SANITIZING SOLUTION. A chlorine solution as defined within TB MED 530, paragraph 4.43.

2.1.25 SERVER. Contractor personnel who serve hot/cold food from serving line.

2.1.26 SERVING LINES. The area and equipment within Concord Café Dining Facility used to serve food items, to include self-service fixtures and equipment. Includes such items as tableware, beverage bars, salad bars, plate dispensers, silverware dispensers, bread warmers, soft serve ice cream freezers, hot counters, cold counters, toasters, griddles and deep fat fryers.

2.1.27 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.30 WORK DAY. The number of hours per day the Contractor provides services in accordance with the PWS.

2.1.31 WORK WEEK. Monday through Sunday, unless specified otherwise.

2.2 ACRONYMS:

AR Army Regulation ARNG Army National Guard AQL Acceptable Quality Level CM/ACM Contract Manager/Alternate Contract Manager CMRA Contractor

Manpower Reporting Application COMSEC Communications Security COR Contracting Officer Representative KO Contracting Officer DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DOD Department of

Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IAW In Accordance With IT Information Technology MSDS Material Safety Data Sheet OCI Organizational Conflict of Interest PBO Property Book Officer PEC Professional Education Center PII Personally Identifiable Information POP Period of Performance POS Point of Sale PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SF Standard Form TB Med Technical Bulletin Medical TE Technical Exhibit VIP Very Important Person

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the facility for the contractor to perform services outlined in this PWS to include Concord Café Dining facility, telephone, food storage space, preparation area, final preparation area, serving area, warming kitchen, and main dining areas. The facility occupies approximately 16,244 square feet. The seating capacity of the main dining room area is 339 seats. The seating capacity in the Very Important Person (VIP) room area is 20 seats. The government will be responsible for facilities engineering support. The contractor shall not make any alterations to the facility without prior written permission of the KO. The contractor shall, as determined by the KO, restore the facilities and areas to the condition in which received, fair wear and tear excluded, at the time of contract completion or termination, except as otherwise approved in writing by the KO.

3.2 Materials:

3.2.1 Bulbs: The government will replace defective or burned-out bulbs or lamps in light fixtures after notification by contractor.

3.2.2 Dining Facility Furnishings: The government will provide booths, tables, and chairs for use by patrons of the Concord Café Dining Facility.

3.2.3 Equipment Manuals: The government will provide equipment operating manuals to the contractor on contract start date. A joint inventory will be taken at that time. If any subsequent inventory shall disclose the loss of any manuals, the contractor shall replace the manual by obtaining a new copy from the equipment manufacturer. Replacement manuals shall become the property of the government.

3.2.4 Food Service Information: The government will maintain a file copy of all Technical Bulletins, Technical Manuals, Equipment Manuals, and Arkansas Department of Health Rules and Regulations pertaining to Food Service Establishments (Act 96 of 1913) for contractor review at any given time to ensure compliance to health and safety guidelines.

3.3 Equipment:

3.3.1 Food Service Equipment: The government will provide equipment necessary in the performance of this contract as outlined in the PWS. See Technical Exhibit 4, Government Furnished Equipment, for the complete listing of equipment provided. All equipment provided by the government shall be used only in the performance of the functions in this contract.

3.3.1.1 The government will accept recommendations by the contractor for additional equipment required in the performance of this contract. The government reserves the right to make final decision on the procurement of equipment.

3.3.1.2 The government will replace any malfunctioning equipment that has not malfunctioned as a result of mishandling by the contractor personnel. Replacement will be subject to the availability of funds.

3.3.1.3 The government will coordinate warranty repairs on equipment that are still under a warranty. The contractor shall request repairs through the COR. If contractor personnel perform unauthorized maintenance such that it voids the warranty, the contractor shall be responsible for subsequent maintenance of the items for the period that would have been covered by the warranty. This does not apply to minor maintenance.

3.3.2 Inventories.

3.3.2.1 Initial. An initial joint inventory between Contractor and COR shall be conducted upon written notification of the KO during contract phase-in. Upon completion of the initial inventory, PEC Property Book Officer will prepare a hand receipt to be signed and certified by the Contractor for all Government Furnished Property/Equipment being received.

3.3.2.2 Annual. The Contractor and COR shall perform joint physical inventories annually.

3.3.2.3 Contract Completion/Termination. Upon contract completion or termination, the Contractor and COR shall conduct a joint inventory upon written notification of the KO.

The joint review is to be certified for accountability and status of equipment (damages, in proper working condition, and in a state of cleanliness). In the event of termination all equipment and furnishings or equal quality replacement are to be returned to government in the same good order and condition as when it was received, except for reasonable wear and tear. Repairs necessary due to contractor’s or contractor’s employee’s negligence shall be the sole responsibility and at the sole expense of the contractor.

3.3.3 Damage or Loss of GFP/M/E. The government will use the procedures for establishment of financial responsibility for the loss or damage to Government Furnished Equipment/Property/Material as stated in AR 735-5, Property Accountability Policies. The contractor shall notify the COR, by verbal means, as soon as the damage or loss is discovered, and with a written notice within 2 days of discovery. The Government will determine liability for any damaged or loss of equipment, property, or material.

3.3.4 Removal of GFP/M/E. The COR will provide the contractor the Department of the Army Form 3161 (DA Form 3161), Request for Issue or Turn-In, when GFP/M/E listed within this PWS is removed from a contractor-operator building/facility. The Contractor and COR shall certify by signing DA-3161 that the GFP/M/E was returned to government control.

3.3.5 New or Replacement GFP/M/E. Upon receipt of new or replacement GFP/M/E, both the Contractor and COR shall certify by signing DA-3161, for issuance to contractor for use in the performance of services as set forth in this PWS.

3.4 Services:

3.4.1 Facility Repairs: The government will repair all permanent fixtures, such as faucets, lights, sewers, air conditioning, heating and all other electrical system components that are not considered food service equipment, and that have not been damaged due to the neglect or misuse by contractor’s personnel. The government will determine liability for any damage to the facility.

3.4.2 Food Service Equipment Repairs: The government will provide maintenance and service repairs for all GFE.

3.4.3 Hot Food Line Ducts Cleaned: The government will conduct periodic inspections to ensure the ducts are clean. The government will conduct annual inspection and thorough cleaning for grease removal in the ventilation system through state facility office.

3.4.4 Pest Control: The government will provide pest control services as required.

3.4.5 Telephone: The government will provide telephone service for official business only.

3.4.6 Trash Removal/Recycling: The government will provide for the removal of trash and recycling from consolidation points as follows:

3.4.6.1 Garbage containers located outside the Concord Café Dining Facility.

3.4.6.2 Arkansas Recycling Building 00320 located upon the installation.

3.5 Utilities: All utilities (electricity, gas, and water) in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices in accordance with AR 420-1, Army Facilities Management. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount, turning off lights and televisions outside of serving periods. The government will not guarantee, however, an uninterrupted supply of water, steam, electricity, natural gas, air conditioning, ect. but will be diligent in restoring services following the interruption. The government will not be liable for any product loss, which may result from the interruption or failure of any such utility services.

3.6 Security, Fire and Medical Emergency Services. The Government will provide police and fire protection. In the event of an emergency, contractor shall call Camp J. T.

Robinson Police/Fire (501) 212-5280.

3.7 The government will provide weekly reports demonstrating the expected daily student count for PEC. In addition, the government will provide notification of any conferences or training events that may influence expected feeding numbers NLT 72 hours in advance of the event. Although the government cannot guarantee exact feeding numbers based on classroom and training / conference attendance, the COR will work in cooperation with the contractor to try to determine expected feeding numbers based on historical trends and projections.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Materials:

4.2.1 Food, Beverages, and Disposable Items: The contractor shall purchase all food, beverage and disposable items as required in the performance of this contract. The contractor shall maintain a minimum of three days of contingency food stock on hand within the facility for use in the event food trucks are unable to deliver. The contractor shall rotate food stock to prevent spoilage.

4.2.2 Uniforms: The contractor shall provide uniforms for all contract employees. The uniforms shall not contain commercial advertising but may have contractor’s name and/or logo. The contractor employees shall wear contractor-furnished uniforms and aprons, when appropriate, while performing services within this contract. Uniforms shall be in good repair, freshly laundered, well fitting, and color coordinated. Contractor employees shall wear a fresh uniform each day and the contractor shall have extra uniforms available to allow employees to change if a uniform should become heavily soiled. The contractor shall provide the color and type of uniforms to the KO and COR for approval prior to start date of contract.

4.2.3 Supplies.

4.2.3.1 Contractor shall provide all paper supplies, cleaning materials, cleaning compounds, and cleaning equipment required in the performance of this contract.

4.2.3.2 Contractor shall provide a list of the manufacturers and brand names of cleaning materials, compounds, and equipment to be used within 20 days of the contract award date. The COR will review and approve cleaning supplies, as they may be unsuitable for the purpose or harmful to the surfaces to which they are to be applied, within three business dates of receipt. In the event they are deemed unsuitable, the government will provide information that would help contractor find a suitable alternative. Upon approval contractor shall create a Material Safety Data Sheet (MSDS) for all cleaning products and maintain a MSDS Binder for any updates of additional chemicals obtained. See Technical Exhibit 5, Recommended Supplies, Contractor Provided.

4.2.3.3 Contractor shall provide aprons, hand towels, hot pads, handheld thermometers, hairnets, beard nets, and gloves in the performance of this contract. Contractor shall ensure that items are cleaned and laundered prior to and upon usage to prevent food contamination, food borne illnesses or food borne disease.

4.3 Equipment and Services.

4.3.1 Point of Sale Service (POS). The contractor shall provide and maintain equipment and service for point-of-sale operations that allows them to accept cash, credit card, and debit card transactions. The contractor shall provide and maintain a wireless internet connection for transmitting transactions.

5.0 Requirements: The contractor shall provide Dining Attendant & Catered A La Carte Food services at the National Guard Professional Education Center (PEC), Concord Café Dining Facility, Camp Robinson, North Little Rock, Arkansas as stated within the performance work statement.

5.1 Catered A la carte Food Service

5.1.1 Contractor shall operate Concord Café Dining Facility as a catered A la carte-foodservice cafeteria-styled restaurant. The contractor is encouraged to develop innovative ways to increase sales. The Concord Café Dining Facility is operated on a cash, credit/debit card basis.

5.1.1.1 Contractor shall adhere to all applicable federal and state food laws and ordinances.

5.1.2 Contractor shall purchase all food, beverages, and disposable items necessary to provide proper food service through reputable suppliers IAW TB MED 530.

5.1.2.1 Contractor shall maintain at a minimum on hand-stock of three days of contingency food within the building in the event food supplier trucks are unable to make deliveries due to weather or other conditions. The contractor shall rotate food stock to prevent spoilage. The COR will provide contractor a weekly PEC attendance forecast for student/conferee.

5.1.2.2 Contractor shall provide a student/guest pantry stocked for added convenience of onsite shopping of snacks, quick meals, and beverages to meet customer requirements. Contractor shall ensure that these products are rotated to ensure freshness. Contractor shall coordinate with COR to determine and develop a minimum stock list of these items.

5.1.3 Contractor shall be familiar with all applicable publications listed in paragraph 6.0 of the PWS and ensure compliance with those identified as mandatory. Due to the nature of the service provided there are many health and safety measures that must be enforced to minimize food contamination, food borne illnesses and food borne diseases.

5.1.3.1 Contractor shall utilize risk management data logs for cooking (DA Form 7458) and for hot or cold holding storage (DA Form 7459) in accordance with DA Pam 30-22, Table 3-1, Minimum Monitoring Requirements. See Technical Exhibit 6, Risk Management Data Logs.

5.1.3.1.1 Risk management data logs for cooking (DA Form 7458) are to be used for cooking, serving, and leftover cool down procedures for each serving period.

5.1.3.1.2 The logs should be readily available to the COR at any given time. Logs are to be turned into the COR within 24 hours of completion for review and filing.

5.1.3.1.3 Risk management data logs, DA Form 7458 and DA Form 7459, may be downloaded from http://armypubs.army.mil/ProductMaps/PubForm/DAForm.aspx.

5.1.4 Contractor shall ensure that food service delivery trucks are able to deliver food stock to meet the requirements as set forth in the PWS and that scheduled delivery trucks are not returned without completing delivery due to the inability to pay for the delivery.

5.1.5 Contractor shall provide meals for PEC employees, students, conferees and visitors in the Concord Café Dining Facility. Meals may be served as a complete meal, with additional side items offered for additional cost, or a la carte.

5.1.6 Contractor shall provide meals that meet special dietary needs. On occasion there may be individuals eating at Concord Café Dining Facility that have special dietary needs. The Government will notify Contractor within three business days of any special dietary requirements in order to allow contractor sufficient time to meet the requirement.

5.1.7 Contractor shall provide food services throughout the year. The contractor shall continue service during inclement weather as long as students are in house. The Government reserves the right to open or close Concord Café during the contract period.

5.1.7.1 Contractor shall request on-campus lodging to COR, in the event the PEC Inclement Weather Policy is implemented. The contractor shall supply a list of employees that will be working in the performance of the contract for the next shift. The Government will provide on-campus lodging, if available, to contractor personnel who shall be needed to complete the mission. Lodging may or may not mean private rooms.

Every attempt will be made to accommodate the contractor. If no rooms are available, the contractor is still responsible to provide service for any students on site.

http://armypubs.army.mil/ProductMaps/PubForm/DAForm.aspx

5.1.7.2 Contractor shall provide an Inclement Weather Contingency Plan in writing to the COR within 20 days of contract award. Plan shall include actions that the Contractor shall take to ensure students are provided for. Plan shall include at a minimum identifying the staff needed to operate the facility and minimum stockage levels to ensure food requirements in case delivery trucks are unable to deliver food for up to three days.

5.1.8 Contractor shall provide food services during the following serving periods:

Monday –Friday 0600-0800 1100-1300 1700-1900

Saturday-Sunday

1000-1200 1700-1930

5.1.8.1 The Government reserves the right to add one additional hour to a serving period if deemed necessary to service all diners. The government will notify the contractor NLT 72 hours prior to a projected change. The Government reserves the right to request three meals to be served on the weekends if deemed necessary to accommodate classes or conferences that fall on the weekends. The government will notify the contractor NLT 2 weeks prior to a projected change.

5.1.8.2 The above serving times may be adjusted during the life of the contract as approved by the COR, the PEC Commandant, and the KO. Permanent changes other than those so specified will be negotiated at least one month in advance of implementation of the requested change.

5.1.8.3 Contractor shall ensure all serving lines and personnel are ready to start serving at the start time of serving period.

5.1.8.4 Contractor may at their option stay open between meal serving periods for guests to purchase snacks, drinks and other items.

5.1.9. Contractor shall set prices for all foods and beverages offered.

5.1.9.1 Contractor shall provide…