Attachment 4 Task - Activity Report.doc

DOC document 136 KB Posted

Attached to
Electronic Processing and Fulfillment Mailing Services Federal contract opportunity
Solicitation number
PBGC01-RP-08-0011
Issued by
Pension Benefit Guaranty Corporation

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Attachment 4 - Task/Activity Report

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Attachment 4 Task/Activity/Report Survey Period: Biweekly Task/Activity/Report/Deliverable Surveyed:

Envelope contents (e.g. letter, attachments, enclosures, brochures); address fields; postal bar codes; supply inventories; deletion of Privacy Act data files; exception reporting SURVEILLANCE METHOD (Check):

Random Sampling

100% Inspection

Periodic Inspection

____ Customer Complaint/Customer Request

LEVEL OF SURVEILLANCE SELECTED (Check):

Bi-Weekly (letter contents, attachments, enclosures, brochures); address fields; postal bar codes; supply inventories; deletion of Privacy Act data files; exception reporting) Monthly (Inventory Database)

Quarterly

As Needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD:

a.) Did the Contractor meet all schedules for deliverables?

Yes

No b.) Did the Contractor meet all performance standards?

Yes

No c.) Did the Contractor notify the COTR of any defects?

Yes

No d.) Did the Contractor reports meet schedules for deliverables?

Yes

No

Narrative discussion of contractor’s Performance during the Surveillance Period Printing and collating of eALG Letters and Contents During the surveillance period, work items were sampled and all letters were….

Collating and Insertion of Brochures During this surveillance period, work items were sampled and all brochures were….

Address Position in Envelope During this surveillance period, work items were sampled and...

Metering and mailing (Use of Postnet and 2-D bar-codes) During this surveillance period, work items were sampled and… eALG Supply Inventory During this surveillance period, work items were sampled and….

Privacy Act Data (processed data deleted within 24-hrs of mail date) During this surveillance period, work items were sampled and….

Reports/Events Logs All other submitted production and resolutions reports and logs were timely and accurately submitted.

Two financial invoices were received without back-up documentation.

Corrective Action Plan

PERFORMANCE SUMMARY

Overall support of the eALG function met the required service level of xxx% for Timeliness and Quality Standards metrics and contract performance standards.

Prepared by: COTR Name’s Date:

PBGC01-RP-08-0011

PAGE

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