20230427_MCTP_Industry_Day_Q_A_final.pdf
PDF 57 KB Posted
- Attached to
- MCTP Video Wall Maintenance - Industry Day / Site Visit Federal contract opportunity
- Solicitation number
- PANMCC-23-P-0000_007258
About this file
This document contains questions and answers from an industry day event for a video wall maintenance contract opportunity. The opportunity involves providing on-call maintenance and repair services for video walls at the Mission Command Training Program facility at Fort Leavenworth. Services include phone support within 4 business hours on weekdays and onsite support within 24 hours for any issues. The contract will require semi-annual preventative maintenance visits and provide a one-year warranty on any new equipment, installation, or programming. Certification from manufacturers will be required to support equipment like Crestron, Biamp, and Shure. Weekend support may be needed with advance notice, and the contractor could provide regular case updates through monthly review calls or reports.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| MCTP Video Wall maintenance service contract new_PWS_draft.pdf |
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Text version
MCTP Video Wall Maintenance Industry Day – Questions and Answers
MICC Fort Leavenworth – W91QF4
PANMCC-23-P-0000 007258
1. The Draft RFP refers to the Chess Contract. Does this mean competition will be restricted to or set aside for Chess Hardware Prime Contract holders only?
Answer: No. The intent is for the contractor to procure and install any necessary equipment for repairs and maintenance. However, the Government holds the right to purchase large ticket items through CHESS and provide to the vendor if lead times are comparable. The solicitation PWS will be revised.
2. What is the SLA (service-level agreement) for service technician to be onsite from time of the ticket being open with the integrator? (I.E. 24 hrs, 48 hrs, 5 business days, etc.)
Answer: Contractor Responsibilities 1.7.3, Contractor will respond within 4 business hours Monday through Friday 7:30 AM to 5:00 PM CST to schedule or complete basic over the phone trouble shooting. If not resolved contractor must have the ability for onsite support within no later than 24 hours of a known problem.
3. What is the SLA for phone support? AVI-SPL offers 24x7 phone support as a standard. Are expectations lower than that?
Answer: Contractor Responsibilities 1.7.3, Contractor will respond within 4 business hours Monday through Friday 7:30 AM to 5:00 PM CST to schedule or complete basic over the phone trouble shooting.
4. Does the service contract need to cover existing hardware? If so, is that in just year one? Or will that part of the contract expire, but onsite services continue?
Answer: No on existing hardware, yes for new. 1.7.10 Vendor shall provide a 1-year warranty on all new equipment, installation and programming work performed.
5. If the contract does not cover hardware, I assume MCTP will procure through ITES or similar contract. Is MCTP aware of the significant delays?
Answer: Yes. The intent is for the contractor to procure and install any necessary equipment for repairs and maintenance for quickest return to service. However, the Government holds the right to purchase large ticket items through CHESS and provide to the vendor if lead times are comparable.
6. How many preventative maintenance trips are required under the contract? (quarterly, semi-annually, or annually) Answer: Semi-Annually 2 per year. Task 5.3.2
7. Will industry certifications be required to support this space for company and employees?
a. AVIXA Certifications (CTS, CTS-D, CTS-I)
b. APEX Certified Company
c. Biamp Tesira Certified
d. Crestron Master Programmer
e. Crestron DMC-D-4K Certified
f. Crestron DMC-E-4K Certified
g. Shure Systems Integration Level 1 & 2 Certified
h. Audinate Dante Level 1 & 2 certified
i. OSHA 10 and 30 Safety Certified
j. Microsoft Certified Professional Certs
k. Project Management PMP Certified
l. Does MCTP need weekend support if notified partner well in advance?
m. Does MCTP want regular cadence calls on case updates? Possibly monthly review calls and/or open case reports?
n. Will the contract holder receive all current as-built drawings and programming code?
Answer: 1.7.5 Contractor must be certified by manufactures to install, program, and setup the equipment, and process all RMA’s with the manufactures on the behalf of the Government. (Equipment list will be provided with solicitation.)
File details come from the government source that posted it. Updated .