A1_-_WICL_SOWCustodialFinal.docx

STATEMENT OF WORK FOR

JANITORIAL SERVICES AT

William Jefferson Clinton Birthplace Home National Historic Site 117 S. Hervey St. Hope, Arkansas

1. DESCRIPTION OF SERVICES. The contractor shall provide all tools, labor, material, and equipment necessary to perform custodial services to present a clean, neat and professional appearance at William Jefferson Clinton Birthplace Home NHS. The contractor shall comply with all applicable local, state, and federal laws; and the requirements of this Statement of Work (SOW). The contractor, through innovation, technology, and other means, shall perform the required custodial services at frequencies determined by the contractor to meet the standards expressed within the SOW, and its attached documents. Additionally, the contractor must meet the prescribed standards for the specific tasks that are stated in the “Service Delivery Summary” (SDS) to be regarded as acceptable. Services considered unacceptable determined based on the prescribed method of surveillance and inspection shall be re-performed at no additional charge to the government. For those services that cannot be re-performed the government inspector or Contracting Officer Representative (COR) shall notify the contracting officer. The contracting officer will contact the contractor to discuss consideration. The estimated square footage for the building(s) are: (1ea) 2,580 square foot Museum/ Visitor Center ;(1ea) 1,760 square foot Clinton Birthplace Home; and (1ea) 275 square foot Men’s and Women’s Restroom. The buildings also include porches and entrance vestibules. The contract will also provide limited exterior cleaning, per paragraph 1E, at the Visitor Center, Clinton Birthplace Home, and Men’s and Women’s Restrooms. All supplies are to be provided by the contractor.

A. All interior space shall be free of obvious dirt, debris, and dust. Glass surfaces shall be clean and free of smudges. Furniture shall be free of obvious dust, dirt and debris. Carpets will be clean; free of obvious spots, stains, dirt, and debris. All floors will be maintained according to best trade practices. Floors requiring a finish shall be maintained at a high luster and free of all marks.

B. Drinking fountains will be cleaned to be free of water marks and any other debris or encrustations.

C. All trash will be collected and disposed of by placing in proper containers designated for trash pickup. Trash cans shall be maintained and emptied as necessary to be clean, free of dirt, stains and debris.

D. Restrooms will be cleaned and disinfected. Refill dispensers, empty trash, clean and sanitize all restroom fixtures. Floors will be cleaned; disinfected and free of dust, dirt, debris or bacteria using approved antibacterial cleaning supplies. Partitions and walls will be free of obvious dirt, and dust. Restroom supplies shall be replenished as needed to maintain an adequate supply of products such as hand soap, toilet paper, and paper towels.

E. A limited amount of exterior cleaning will be done. This includes; empty all exterior trash cans and replace liners on a daily basis as needed. Blow or sweep all sidewalks, ramps, and porch areas to ensure they are free of leaf litter or debris, and clean exterior windows as required to keep them clean and visibly appealing.

F. Recyclables will be gathered and taken to a recycling center. There will three small containers in the visitor center that will be emptied into three larger containers in the shed. The containers hold office paper, recyclable plastic and aluminum. Cardboard is also stored “loosely” in an area near the trash and is to be carried to a larger container in the shed. The larger containers are to be emptied once per week. The contractor will provide a weight of the items recycled (this is needed for the Park recycling program).

Levels of Cleaning: Space types as identified in this SOW are described below. Locations and square footages of these areas are found in paragraph 1. Visitation on average is 30 - 60 visitors per day with a low of 15 and a high of 100 (large groups known ahead of time).

Basic Service Areas: These areas require cleaning of all visible dirt from surfaces daily

Restroom Only Service Areas: These areas require the removal of all dirt of any kind, including, bacteria(see notes above) and viruses (same here) could ask them to use a product that is known or customary to reduce, control and eliminate) in accordance with standards from all building surfaces. To be accomplished daily. Automated Paper Towel Dispensers - Georgia - Pacific (En-Motion) automated touch-less roll towel dispensers. Roll Towels - Georgia-Pacific high capacity touch-less roll towel 10" x 800 linear feet per roll. Toilet Paper Dispenser - Georgia-Pacific compact side-by-side dispenser (smoke color). Toilet Paper - Georgia-Pacific core-less high capacity tissue.

1.2. EMERGENCY OR SPECIAL EVENT CLEANING SERVICES.

Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract. The contracting officer shall request cleaning services (to include carpet shampooing) for the appropriate and required work task(s). Contractor shall begin emergency work, as determined by the contracting officer, within one hour of notification during normal work hours, which may be verbal. The Contracting Officer or designated representative will notify the contractor as soon as a special event requirement is known, but not less than 24 hours prior to the event.

1.3 WINDOW CLEANING SERVICES (to include blinds)

a. The interior of all windows will be cleaned without streaks or smudges. All cleaning solutions for the windows and blinds must be a green product and be approved by the COR or inspector prior to use. The interior windows will be cleaned on a weekly basis per the contractors approved cleaning schedule (this does not include entrance doors, see paragraph b). Special Considerations: Windows are approximately 8 feet in height, blinds are used on the windows, a 3M brand UV filtering film is installed on some windows (refer to the 3M website for cleaning instructions when cleaning the windows with 3M film installed) and one room is a sunroom.

b. All entrance door glass (interior and exterior) will be cleaned to maintain a streak and smudge free appearance.

c. Attic windows will be cleaned to be streak and smudge free. The cleaning will be performed twice per contract period. The cleaning will be included in the contractors cleaning schedule to be submitted for approval by the COR or assigned inspector.

d. All blinds will be cleaned to be dust and dirt free, have a clean and neat appearance.

The cleaning will be performed twice per contract period. The cleaning schedule will be included in the contractors cleaning schedule to be submitted for approval by the COR or assigned inspector. The contractor is to notify the COR or inspector anytime they are aware a blind is damaged or in need of repair/replacement.

2. SERVICE DELIVERY SUMMARY (SDS)

Threshold Method of Surveillance Documentation of Surveillance

1, 1A, 1B, 1C, 1.3B Basic Cleaning Services: All areas shall be cleaned to meet the quality and commercial standards specified in this SOW.

5 Periodic reviews per month

Services: All areas shall be cleaned to meet the quality and commercial standards specified in this SOW.

5 Periodic reviews per month

Cleaning Services: All areas shall be cleaned to meet the quality and commercial standards specified in this SOW.

occurrence Checklist

be cleaned to meet the quality standards specified in this SOW 5 – Periodic reviews per month

areas shall be cleaned to the standards specified in this SOW 5 – Periodic reviews per month

windows will be cleaned to the standards specified in this SOW.

will be cleaned to the standards specified in the SOW.

3.0. The contractor shall notify the government of any needed repair(s) of assigned space or of any area that may affect performance of contract work, present unsafe and/or unhealthy condition, or cause any delays or interference of work by employees of the contractor. Such notification shall be made immediately by the contractor to the COR, inspector, or the Contracting Officer assigned to this contract.

Janitorial revised 04/2013

4. GENERAL INFORMATION:

4.1. Hours of operation. The operational hours for the site are 8:30am to 5:00pm daily, 7 days a week. The Park would prefer work to be accomplished starting at 8:30 AM.

4.3. Contractor’s Personnel. The contractor shall provide an on-site point of contact (POC) for contractual matters while working on-site. The contractor will also provide a POC for all Park operational hours, in case of emergency or special event cleaning is needed. The POC must have the authority to obligate the contractor. The contractor shall provide the POC contact information to include Name, Address, Email Address and Telephone Number.

4.3.1. Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing clothing bearing the name of the company or by wearing an appropriate badge containing the company name and employee name. Contractor must also be aware, background checks may be required of all employee’s working on-site. The background checks will be no cost to the contractor.

4.4. Physical Security. The contractor shall be responsible for safeguarding all Government property. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.4.1. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control.

4.5. Service Schedules. The contractor shall develop and maintain a service schedule for each building listed in the attached. The service schedule should indicate the days of the week, task, and frequency of service to be performed. The service schedule shall be submitted as soon as possible after contract award but no later than the Pre-Performance Conference. The contractor shall coordinate with NPS managers to agree upon a daily schedule and time that cleaning shall be done that is convenient both to the contractor and the occupants of the building. The contractor shall comply with the submitted schedule as approved by the Contracting Officer.

4.5.1. Revised service schedules shall be submitted two weeks prior to the end of the month and the new schedule shall begin no sooner than the beginning of the month following submittal.

4.5.2. The contractor shall shampoo carpet in each facility twice per year, unless specified differently. The contractor shall coordinate with the facility managers to determine when the shampooing will be accomplished. The contractor will submit a monthly schedule of carpets to be cleaned five (5) days prior to the month scheduled.

4.6. Workload Estimate. The Government's estimate of square footage represents the Government's best estimate of the actual square footage of designated areas. The contractor shall notify the COR or Inspector in writing when actual conditions or actual measurements differ from those provided by the government. If the contractor does not inform the COR or Inspector of differing conditions, the government shall not be responsible for any additional cost that may be incurred by the contractor. The contractor shall also notify the COR or Inspector if a facility undergoes renovations, which prevents the contractor from performing cleaning duties. The COR or Inspector will notify the contractor of potential renovations that may require alteration of their workload.

4.7. Material Safety Data Sheets (MSDS). The contractor shall provide to the Government 3 copies of the MSDS for all approved cleaning products used during the performance of this contract. The contractor shall use no cleaning product until approved. Green products or environmentally safe cleaning products will be the only products approved for use on site. Exceptions will be made on a case by case basis if a green products needed are not available in certain situations.

4.8. Contractor Quality Control Plan. The Contractor will establish a complete quality control plan to assure the requirements of the contract are provided as specified. Copies of the Contractor's Quality Control Plan will be provided to the Contracting Officer and his/her designated representative prior to the pre-performance conference. This plan will include, but not be limited to the following:

1. An inspection system covering the services stated in the Scope of Work by section. It must specify the areas to be inspected on either a scheduled or unscheduled basis or the title of the individuals who will perform the inspection.

2. A method for identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

3. A file of all inspections conducted by the contractor and any corrective action taken. This documentation will be made available to the government at all times during the term of the contract.

5. SPECIAL REQUIREMENTS.

5.1. Cleaning Supplies. The Contractor will be required to use environmentally safe “Green Cleaning Products” and “Supplies” only. Exceptions will be made on a case by case basis if a green products needed are not available in certain situations.

5.2 Exhibit Areas. Photographs, Text and Graphics: there are several different types of graphic processes utilized in the Visitor Center Exhibits and specific cleaning requirements are as follows:

a. The majority of the graphic panels are produced with a process called Digital High Pressure Laminate. The images and text contained within this product is a high resolution Inkjet print that has been impregnated into the surface of the high pressure laminate. This material can be washed with a diluted concentration of “Joy” dishwashing liquid and water. Do not use any abrasives, as this can scuff or “mar” the surface over time and degrade the image quality.

b. In General: All graphic and photographic surfaces may be dusted with a soft cloth or cleaned with Brillianize and WypAlls (both products available through local distributors) and the Contractor will provide this cleaning material. Do not clean with any liquid cleaner or glass cleaner, as the solvents can “craze” or “fog” the surface of the over laminate material. If necessary, they can be washed with a diluted concentration of “Joy” dishwashing liquid and water, using a WypAll cloth to clean the surface. Using Brillianize in a regular schedule will reduce static and keep the graphics looking good.

c. Glass: Special caution will be required when cleaning Glass Display Exhibits.

While ordinary glass cleaner will work for the surface, care must be taken not to “overspray” the cleaner onto nearby surfaces, including the graphics and pushbuttons and trim. The approved method will be to spray the cloth and wipe the glass, as opposed to spraying onto the glass surface.

d. Monitors: All monitors susceptible to damage if sprayed with any liquid.

Only dust or wipe with a clean cloth and Brillianize.

5.3. Exterior Areas. Maintenance and Cleaning of Exterior and Grounds

END

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