SOW.pdf

Scope of Work Janitorial Services

Herbert Hoover National Historic Site West Branch, Iowa

Description:

The Services provided by the contract consist of general janitorial services for Herbert Hoover National Historic Site.

The Federal Office Building was constructed in 1970. The building has 9,500 square feet. The south end serves as the Visitor Center and provides public museum space, auditorium, offices, and work areas for the staff and is 4,385 square feet. The public and exhibit areas consist of 1,900 square feet and utilities take up 580 square feet. The north end serves as the Post Office for West Branch and provides full postal services and mail boxes for the community and is 5,115 square feet.

Most of the building consists of tile floors with some carpeted floors; ceiling tiles; and painted block walls, some carpeted wall coverings or painted surfaces. There is extensive glass windows and partitions. The exterior of the building is brick façade with a metal standing seam roof.

The Herbert Hoover National Historic Site has a high level of visibility to both Government and non-government organizations. It hosts many visitors on an individual and group basis. As a result, high quality janitorial and snow removal services are essential to the day-to-day operation of the Historic Site and Post Office.

The Visitor Center staff’s working hours are between 8:45 A.M. and 5:15 P.M., daily excluding Thanksgiving, Christmas, and New Year’s Day holidays.

The Post Office’s public hours are:

Service Window: 8:30 A.M. to 12 Noon and 1 P.M. to 4:30 P.M. Monday through Friday and 8:30 A.M. to 10:30 A.M. Saturday excluding Federal Holidays.

Lobby: open 24 hours a day.

SCOPE OF WORK

The Contractor must provide all management, supervision, personnel, equipment, tools, materials, transportation, and supplies necessary to perform the Janitorial services at the FOB as defined in the Scope of Work (SOW). The services requested must be in strict accordance with:

(1) industry standards and codes; (2) Federal, State, and local regulations; (3) Federal environmental standards; and (4) OSHA regulations. In the event of an emergency such as flooding, Contractor personnel must assist in the clean up as requested by the Contracting Officer’s Representative (COR). Specific requirements the Contractor must perform are included in this SOW.

Normal Working Hours. With the exception of snow removal, the Contractor must perform the services required by the contract for the FOB as follows:

Post Office: Lobby area prior to 10 A.M. daily.

The sorting, office and employee restroom areas between 10:30 A.M. and 2:30 P.M.

Monday through Friday excluding Federal Holidays. No work shall be performed between 12 Noon and 1 P.M.

Visitor Center: Public area, including but not limited to, reception area, exhibit area, auditorium and public restrooms before 9 A.M. daily excluding Thanksgiving, Christmas, and New Year’s Day holidays.

Staff offices, storage and conference rooms between 9 A.M. and 4:30 P.M. Monday through Friday excluding Federal Holidays

Overtime Service. The Contractor is obligated, at no additional increase in price, to meet all requirements of this contract at other than normal working hours (paragraph 2.1) and specified Custodial Work Schedule (paragraph 15). If overtime is required due to the Contractor’s inability to meet the non-emergency requirements of this contract, the Contractor must pay overtime premiums to all employees as required by all applicable Federal and State laws at no increase in the contract fixed price and no additional expense to the Government.

a. Government compensated overtime is allowed only when the Government specifically requests the Contractor to perform services on “Closed” holidays or any hours required to be worked beyond the normal duty hours. The Contractor must not perform any work resulting in overtime hours without prior authorization from the COR or the Contracting Officer (CO). Government directed overtime must be performed as directed by the COR. When verbal requests are made, they will be followed by a written delivery order that will be issued as needed.

b. Scheduled Overtime. The Contractor must provide overtime services when requested. The Government will attempt to schedule these services at least 24 hours in advance, but will have the option of requesting scheduled overtime services with a minimum of 4 hours advance notice to the Contractor if an unscheduled event arises.

c. Unscheduled Overtime. The Contractor must provide unscheduled overtime for emergency or critical situations with no advance notice when requested by the COR or CO.

CONTRACTING OFFICER’S REPRESENTATIVE (COR)

The oversight of the Contractor’s daily performance will be through a primary COR. The COR will be assigned by the Contracting Officer (CO) in writing to the Contractor. The Contractor must notify the COR of any work to be performed in a functional area under his/her control that would tend to disrupt the conduct of normal Government business. The Contractor must notify the COR at least two working days in advance of such work. Notification must include the type of work to be done and the estimated completion date. The Contractor must reschedule any work that the COR deems necessary to avoid unacceptable disruptions in the Government’s business.

PERSONNEL

The Contractor must ensure that the necessary personnel are available, as needed, to perform all contract and SOW functions in a timely manner, including Contractor management and supervision of personnel.

Contractor Personnel Security and Suitability Requirements

Performance of this contract requires contractor personnel to have a Federal Government background check before being allowed unsupervised access to a DOI facility. The Contracting Officer’s Representative (COR) will be the sponsoring official, and will make the arrangements for personal identify verification and access.

At least four weeks before start of contract performance, the Contractor will identify all contractor and subcontractor personnel who will require physical access for performance of work under this contract. The Contractor must make their personnel available at the place and time specified by the COR in order to initiate screening and background investigations. The following forms, or their equivalent, may be used to initiate the process:

• OPM Standard Form 85 or 85P

• OF 306

• Fingerprint card

• Release to Obtain Credit Information

• PIV card application

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination.

Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of access. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. Provide the COR with documentation that supports the individual’s status.

During performance of the contract, the Contractor will keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes.

Cards that have been lost, damaged, or stolen must be reported to the COR and Issuing Office within 24 hours. Replacement will be at the contractor’s expense. If reissuance of expired credentials is needed, it will be coordinated through the COR.

Before starting work under this contract, a National Agency Check (NAC) will be conducted to verify the identity of the individual applying for clearance. Upon successful completion of the NAC process, access will be granted.

Simultaneously, a NAC with Inquiries (NACI) will be initiated to determine the individual’s suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If the adjudication is unfavorable, the credentials will be revoked. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have routine and regular unsupervised access to a Federally controlled facility for more than 180 calendar days.

a. Employee Uniforms. The Contractor will require all employees performing services to wear distinctive uniform clothing for ready identification, and assure that the employees are in uniform no later than the date specified by the COR, or no later than ten working days from the date an employee(s) begins duty. The uniform must have the employee’s and the Contractor’s names, easily identifiable, affixed thereon in a permanent or semi-permanent manner such as a badge or monogram. A neat, clean appearance must be maintained. Stained, torn, and unserviceable uniforms will not be considered as acceptable uniform clothing.

b. Employee Removal from Duty/Replacement. The CO/COR may request the

Contractor to immediately remove any employee(s) from the work site should it be determined that individuals performing services are disqualified for either suitability or security reasons, or who are found to be unfit to perform their duties.

Standard(s) of Acceptable Performance

Each employee must demonstrate the capability to satisfactorily perform all assigned responsibilities. All personnel must wear the required uniforms.

Key Personnel. The Government has designated certain Contractor personnel (including Subcontractor personnel if applicable) performing services for the NPS as key personnel positions. (Exhibit A, Data Requirement Item 0001, Pre-employment Screening). The Contractor must be responsible for identifying and assigning sufficient personnel as necessary to accomplish timely completion of all the requirements in the SOW. Qualified replacement personnel must be used to cover any absences (i.e., sick or annual leave, jury duty, etc.) for personnel normally responsible for performing services at the FOB.

Detailed resumes must be submitted by the Contractor and approved by the Government prior to any Contractor personnel (including Subcontractor personnel if applicable) being allowed to perform services at the FOB. As a minimum, the resumes must include detailed employment history for the past 5 years, including Company and supervisor names and telephone numbers, copies of the credentials and licenses, and other pertinent data.

Standard(s) of Acceptable Performance

The key personnel must meet or exceed the qualification requirements. All key personnel must have submitted current resumes to the Government.

Program Manager Requirement. Program management is considered critical to the performance of this contract. The Contractor must provide a PM who must be available, as needed, to act for the Contractor to oversee and coordinate the work described in this contract.

The PM must ensure that all indirect labor, supervision, tools, supplies, materials, equipment, incidental engineering, and management necessary to provide the services in accordance with the requirements specified herein are available. The PM must have full authority to reassign personnel, accept Government notices of deductions and inspection reports, and have the independent authority to take immediate actions to resolve situations requiring immediate attention. The Government will not accept any individual as PM who cannot act and make decisions entirely on their own. Although there is not an “on-site” requirement for this position, the PM must be readily available to deal with the day-to-day operation of the contract and must provide information on the Contractor's management and programs and ensure all potential issues are quickly identified and resolved to increase efficiency.

Program Manager's Monthly Report. The PM must provide the COR a monthly consolidated written report (Exhibit A, Data Requirement Item 0002, Program Status Report). The report must consist of a review of the Contractor's progress to date focusing on the past month and the work and level of effort planned for the future focusing on the upcoming eight week period. The contractor must advise the COR on subjects such as the operations and schedule; service orders, to date; the backlog of work and deferred requirements; redirection of recommended within scope changes or additions; recommended operations improvements.

Standard(s) of Acceptable Performance

The Contractor's PM is available, as needed, to ensure the requirements of the contract are completed satisfactorily. The COR is kept informed on the status of complete contract performance. Monthly reports are timely, accurate, complete and provide the required information.

Supervisor

The Contractor must provide qualified supervision to meet the requirements of this contract. A supervisor must be available, at all times, when the majority of the contract work is in progress to receive notices, reports, or requests from the Contracting Officer or his representative. Supervision is critical to the performance of this contract. Any Contractor personnel performing supervision must be individuals of unquestionable integrity who display a mature attitude with good judgment and have the independent authority to take immediate actions to resolve situations requiring immediate attention. The supervisor must be the Contractor’s on-site representative with total responsibility for acceptable performance of work for all Contractor and Subcontractor efforts. The supervisor must have the full authority to alleviate unbalanced workload situations and have the independent authority to take immediate actions to resolve situations requiring immediate attention. The supervisor must maintain frequent liaison with the COR to provide information and ensure that all potential issues are quickly identified and resolved.

Standard(s) of Acceptable Performance

A qualified supervisor who has the necessary authority and is available full-time. The supervisor is available, as needed, to ensure the requirements of the contract are completed satisfactorily.

The COR is kept informed on the status of complete contract performance. Reports (when required), should be timely, accurate, complete and provide the required information.

Other Key Personnel.

Standard(s) of Acceptable Performance

Qualified personnel are available, as needed, to satisfactorily perform all contract requirements in a timely manner.

Personnel Qualifications

General Qualifications.

a. Each employee working under this contract must be a citizen of the United States or a Resident Alien who has been lawfully admitted for permanent residence as evidenced by an Alien Registration Receipt Card (commonly referred to as a "Green Card"). Appropriate proof of citizenship or authorized resident alien status must be provided to the CO or COR prior to the start of work by any contract employee, including new and replacement personnel.

b. All personnel must possess the ability to speak, read, and write the English language.

c. The Contractor must in all cases, while on or off of the National Park property, represent that it is an independent Contractor and that its employees are neither agents, representatives, nor employees of NPS.

e. The Contractor must assure that all his/her employees working under this contract are free from the excessive use of alcohol, use of illegal drugs, violent behavior or dishonesty.

Specific Personnel Qualifications.

a. Supervisor. The Supervisor must have, three (3) years of supervisory experience (within the last five (5) years) in directing cleaning type operations in a supervisory capacity for buildings of approximately the same as stated herein. A High School diploma or equivalent is the minimum education requirement for this position.

SAFETY

The Contractor must establish procedures to ensure all operations are performed in a safe manner. The Contractor’s work safety procedures must include methods that ensure continuous strict adherence to proper safety procedures and compliance with Federal (including OSHA), State, and local regulations and codes and equipment manufacturer specifications. The Contractor must ensure that all:

a. Necessary safety equipment and signs to meet all safety regulations are provided and available to employees when they are performing services on-site;

b. All employees performing services on-site wear, use, and are trained on proper safety equipment as applicable to the task/work being performed and as-required Federal (including OSHA), State, and Local regulations and codes and equipment manufacturer specifications;

c. Precautions necessary for the protection against injury to all persons engaged in the performance of the contract are implemented; and

d. Pertinent safety practices and appropriate safety regulations are enforced.

Standard(s) of Acceptable Performance

There are no accidents that result in injury, loss of work, or damage to property. All OSHA, EPA, and State safety requirements are met.

MATERIAL STORAGE AND USE

The Contractor must follow the manufacturer’s guidelines and professional recommendations for material storage including control of humidity, temperature, cleanliness, and handling, i.e., all flammable materials must be stored in National Fire Protection Association approved flammable storage cabinet(s). At no time will gasoline or equipment containing gasoline or other volatile substances be allowed in the building.

Material Safety Data Sheets (MSDS). The Contractor must maintain, at the FOB, current Material Safety Data Sheets (MSDS) for all NPS and Contractor procured supplies, materials, chemicals, etc. used by the Contractor at the FOB premises. The MSDS must identify specific sites within the building/grounds that the materials are used. All chemicals and cleaning agents must be approved by the COR. Accordingly, at least 30 calendar days prior to the Contractor’s start of operations the Contractor must submit to the COR an indexed list and copy of the Material Safety Data Sheets (MSDS) for each chemical, product, etc., the Contractor intends to use in performing this contract that has not been previously approved by the COR.

Subsequently, at least 5 calendar days prior to the use of any new chemicals, products, etc., the Contractor must submit the MSDS for COR approval and update the list accordingly. No toxic items that are in the current stage toxic to human beings or in a mixed state toxic will be permitted. Any materials, supplies or cleaning liquids/powders that can damage the documents or artifacts will not be used. The COR will determine if the chemicals are permissible.

Note: Beginning June 15, 2016 all hazardous materials will be labeled in accordance with the new Global Harmonization System. This system will replace the current Material Safety Data Sheets (MSDS) with Safety Data Sheets (SDS). It will be the responsibility to update current MSDS sheets with SDS sheets for any materials used in the performance of this contract.

CONTINUITY OF OPERATIONS

In the event of disasters or emergencies such as fires, tornadoes, high winds, earthquakes, accidents, and civil disturbances, the Contractor must provide operational support until relieved of such responsibilities by the COR and be prepared to resume normal operations immediately upon cessation of emergencies.

Standard(s) of Acceptable Performance

Designated personnel are trained and available to support disasters and emergencies when called upon.

QUALITY CONTROL

The Contractor must implement a Quality Control (QC) program to ensure the requirements of the contract are provided as specified and to monitor the performance of the entire Contractor’s and Subcontractor’s workforce and all work under this contract. The QC program must provide surveillance, inspection, management feedback, and procedures to identify substandard levels of performance or trends and to implement corrective actions before serious conditions occur.

The QC program must be documented in a comprehensive Quality Control Plan (see Exhibit A, Data Requirement Item 0004, Quality Control Plan (QCP)/QC Inspection Reports). The CO will notify the Contractor of acceptance or required modifications to the plan before the contract start date. The Contractor must make appropriate modifications and obtain acceptance of the plan by the CO before the contract start date and as changes occur.

The Contractor must maintain on-site records of all quality control inspections conducted by contract personnel (see Exhibit A, Data Requirement Item 0004, Quality Control Plan(QCP)/QC Inspection Reports). This documentation must be made available to the Government during the term of the contract, at regular visits of the QCC to the site, and for the period after contract completion until final settlement of any claims under this contract.

Standard(s) of Acceptable Performance

The QC plan has been submitted and approved by the Government (see Exhibit A, Data Requirement Item 0004, Quality Control Plan (QCP)/QC Inspection Reports). Personnel conduct the QC program in accordance with the Government approved Contractor QC Plan. QC inspections are completed as scheduled and are comprehensive enough to ensure contract requirements are met. The QC program causes corrective action to be taken to prevent recurrence of unacceptable performance and recognizes valid customer complaints regarding lack of quality service performance.

QUALITY ASSURANCE

According to the Inspection/Acceptance provision of FAR 52.212-4, Contract Terms and Conditions -- Commercial Items, and FAR 52.246-4, Inspection of Services -- Fixed-Price, the Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may evaluate the Contractor’s performance under this contract, and the COR may perform surveillance on those tasks in the SOW as necessary to ensure the minimum needs of the government. The COR may record all surveillance observations if discrepancies are noted. The COR will maintain a file of all inspection results. Surveillance may be done according to standard inspection procedures or other contract provisions.

Unsatisfactory contract performance for any requirement may result in appropriate action by the CO in accordance with the Contract Terms and Conditions -- Commercial Items clause and or FAR 52.246-4, Inspection of Services -- Fixed-Price, and may result in contract payment deductions.

Successive months of unsatisfactory performance for any PRS item or other contract requirement not included in the performance requirement summary may result in other appropriate action by the CO in accordance with other terms and conditions of this contract, including Termination for Cause.

Re-performance. The COR will notify the Contractor’s QCC of any defect(s). The Contractor may be allowed to correct the defect(s) after notification for services that can be re-performed and where re-performance is of value to the Government. If properly and timely corrected, a deduction for unacceptable performance will not be taken. Even if unacceptable performance is re-performed, a deduction for timeliness will be taken if the re-performance was not accomplished within the original time requirements.

GOVERNMENT FURNISHED ITEMS

The Contractor must take all reasonable precautions, as directed by the Government, or in the absence of such direction, in accordance with sound industrial practices, to safeguard and protect Government property. Government furnished items must be used for official Government business only in the performance of this contract. Government furnished items will not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor or the Contractor’s employees.

Facilities. The Government will furnish or make available for Contractor use space within the building commensurate with the Contractor’s operational requirement. If available, a desk and/or chair may be furnished. The Contractor must maintain all Government provided space in a neat, clean, and orderly condition. Any and all items furnished must be returned to the Government at the expiration of the contract in reasonably the same condition as at the time the Contractor assumes responsibility for this contract. The Government and the Contractor must conduct a joint walk-through of the Government furnished facility within 10 calendar days after facility turnover to the Contractor. Damages, problems, or issues must be brought to the attention of the CO by the Contractor within five (5) calendar days of the walk-through.

Government Furnished Utilities. The Government will furnish utilities (electricity, water, and sewer), as may be required for the work to be performed under the contract at no cost to the Contractor.

CONTRACTOR FURNISHED PROPERTY

The Contractor must furnish all labor, tools, equipment, supplies, parts, and/or materials necessary for acceptable performance for this contract in a timely manner except as specified in

10. The Contractor must provide miscellaneous equipment and operating supplies, as necessary, to provide the required services. The Contractor must be responsible for ordering, determining inventory levels, processing receipts, storing material, etc. Lack of tools, equipment, supplies, parts, and/or materials will not be considered an acceptable cause for nonperformance of this contract. All materials or supplies must be approved by the COR and where possible, green products should be procured and used. Five workdays prior to the starting date of the contract, or as required, the Contractor must submit to the COR a list giving the name of the manufacturer, the brand name and intended use of each of the materials that he proposes to use in the performance of the work, and he must not use any material which the COR determines would be unsuitable for the purpose or harmful to the surfaces to which applied. Contractor will ensure all equipment is maintained and adjusted to promote a safe and healthy atmosphere for the workers and other building occupants while in use. Contractor furnished property must include, but is not limited to the following:

a. Uniforms for designated Contractor personnel;

b. Supervisory pager(s)/beeper(s);

c. All necessary cleaning power driven floor scrubbing machines, waxing, and polishing machines and industrial type vacuum cleaners needed for the performance of this work in this contract must be furnished by the Contractor. Such equipment must be of the size and type customarily used in work of this kind and must meet the approval of the COR. The Contractor must use a HEPA filter on vacuum cleaners used to clean the carpets;

d. Outside commercial lines/phone(s) for all local and long distance calls;

e. All office supply materials, such as paper products and writing materials, all other necessary office materials, and a means of making necessary copies of documents for operational and reporting requirements; and

f. Stock of safety equipment and signs to meet all safety regulations such as, but not limited to, Wet Floors, Men at Work, Danger, saw horse barriers or equal, high lift gear, safety belts, respirators/masks, protective clothing such as hard hats, and other items as applicable to the task/work being performed and as required by OSHA regulations.

SNOW AND ICE REMOVAL

SNOW AND ICE REMOVAL

Snow and Ice Removal. The Contractor must provide snow and ice removal services before 6:00 A.M. and throughout the day Sunday through Saturday, including Federal Holidays except Thanksgiving, Christmas and New Year’s Day. Snow and ice must be removed from all entrances, steps and landings, loading dock and ramp, and approaches and at least three feet out from the bottom of these locations. All emergency entrance/egress door areas must kept free of snow so the doors can be opened without being obstructed by snow. The Contractor will not be relieved of snow and ice removal requirements as a result of the FOB facility being closed due to inclement weather conditions.

Contractor must maintain a stock of ice melt and sand (or like item) sufficient for a 3 inch snowfall. Supplemental resources may be acquired through support agreements. The snow removal plan must be put into effect when snowfall is predicted to exceed two inches. Actual snow removal must begin when there is an accumulation of 1 inch of snow. Snow and ice removal must be undertaken whenever freezing conditions create a slippery and/or hazardous situation.

Standard(s) of Acceptable Performance

The Contractor is properly organized, staffed and has the appropriate materials, equipment, trained staff and other resources to meet snow and ice emergencies. When the snow emergency plan is implemented, the FOB site is free of all snow and ice accumulations and hazardous conditions.

HOUSEKEEPING SERVICES

JANITORIAL SERVICES

The Contractor must provide janitorial and recycling services at the FOB facility. The FOB is a public building, open to visitors and postal patrons. The Contractor must maintain the FOB facilities in a clean condition to protect the documents and preserve the appearance of the facility. Because chemicals and solvents used in custodial cleaning products can be extremely harmful to documents and materials stored in the FOB facilities, the Contractor must obtain approval from the COR in advance of using any products or chemicals for custodial services.

CUSTODIAL WORK SCHEDULES

For the FOB, the Contractor must prepare a Custodial Work Schedule Plan to describe all work to be done, specific areas, and schedules indicating day of week and time of day work is to be accomplished. (Exhibit A, Data Requirement Item 0005, custodial work schedule plan / daily and periodic building cleaning work assignment report). The plan must provide details of how the Contractor will ensure that all ornamental surfaces will be protected during cleaning. The plan must include a custodial staff presence or availability for call back to maintain continuous cleanliness of the general public access areas (including exhibit areas, halls, restrooms, etc.)

of the building during the hours that the public has access to the facilities. The Work Schedule Plan must be approved by the Post Master and COR. The Contractor must also prepare a Daily and Periodic Building Cleaning Work Assignment Report documenting the daily and periodic jobs performed compared to jobs scheduled in the Custodial Work Scheduled.

Restricted Cleaning Times. All FOB areas accessed by the general public including, entrances, corridors, etc., must be thoroughly cleaned daily during normal working hours, unless a different time is approved in advance by the COR and the Post Master for areas in the Post Office. All FOB areas, including offices, conference rooms, break areas, corridors, etc., must be cleaned daily between 8:45 A.M and 4:30 P.M. unless different times are approved. On occasion, the COR may direct the Contractor to clean certain offices by a particular time to accommodate employees or other users. Daily could be five, six, or seven days a week and is dependent on the operating hours of the area being cleaned. For example, daily is 5 days a week for offices that are open 5 days a week; daily is 7 days a week for public areas that are open 7 days a week, etc.

Thorough cleaning is all standard daily cleaning other than spot cleaning and glass/windows on exterior walls. Spot cleaning and exterior wall glass/windows must be done during normal operating hours.

CUSTODIAL SERVICES

The Contractor must furnish all management, labor, supervision, tools, materials, equipment, and transportation necessary to provide all custodial services at the FOB. All cleaning services must be accomplished to meet the requirements of this SOW.

General Custodial Cleaning Services. The Contractor must provide services and conform to the procedures as follow:

a. Cleaning services include cleanup of all types of materials such as, but not limited to, blood borne pathogens and organic waste, including human and avian excrement.

The Contractor must ensure all employees are trained to perform these services using OSHA standards and ensure employees are provided necessary materials, such as protective gloves, masks, etc., to perform all services in a safe manner.

b. Lights must be used only in areas where and at the time when work is actually being performed.

c. The custodial workers must not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

d. Water faucets or valves must be turned off after the required usage has been accomplished.

e. Lights and fans must be turned off when not in use.

f. Organize and train employees to participate in building emergency drills.

g. Report hazardous conditions and items in need of repair to the COR.

h. Turn in lost and found articles to the COR.

i. Any damage discovered or caused by the contract personnel will be reported to the COR during the working day in which in occurs.

j. Windows must be closed.

k. Assign sufficient daytime staffing to be responsive to complaints related to cleaning.

SPECIFIC CUSTODIAL SERVICES

The following tasks are to be completed per the specifications and timetables provided:

SWEEPING AND MOPPING:

Floors shall be swept or vacuumed so that no dust streaks are left and no dust is left where dirt is picked up with the dustpan. No dirt or dust shall be left in the corners, behind radiators or unit heaters, under furniture, behind door or on stair treads and risers. Sweeping shall be done with hair brushes or cotton sweeping tools in such a manner that a minimum amount of dust is raised.

Straw brooms may be used only in sweeping exterior surfaces. In the areas where the raising of dust cannot be tolerated, such as in machine areas and in rooms containing copying equipment or as otherwise specified by the Contracting Officer, cotton sweeping mops, or an oil free sweeping compound and hair brush shall be used. All furniture and/or equipment moved during the sweeping process shall be repositioned upon completion of work. Baseboards, shoe-mold, doors, furniture and equipment shall be disfigured or damaged by being struck with the sweeping brush, mop, vacuum attachments or in the process of moving furniture and equipment. All tar and gum shall be removed immediately.

Floors shall be mopped and rinsed, as scheduled, with string-type mops to remove dirt and stains that cannot be moved by sweeping. Neutral soap solutions shall be used as agents to remove the dirt. Floors shall be rinsed with clear water using string-type mops so as to remove dirt and soap residue and to remove any dingy or cloudy appearance. Floors shall be dried after rinsing to prevent standing water from being absorbed by the floor materials, sweeping into seams of floor coverings, or being left under filing cabinets, etc. Mop or rinse water splashed on headboards, doors, furniture, equipment, etc., shall be removed immediately. Special care shall be used in mopping stairs to prevent water from dripping over ends of treads onto wall surfaces. Walls shall be cleaned immediately if any dripping occurs. Spot mopping shall include the removal of stains caused by spillage on small areas of the floor surfaces and where windows or doors are left open and rain, snow or sleet blows in. Spot mopping shall be performed in the same manner as mopping specified above.

FLOOR FINISH REMOVAL (STRIPPING)

Stripping with wax stripper of floor finish film remover solutions shall be accomplished bi-annually. Wood floors will not be stripped unless specifically directed by the Contracting Officer. Stripping results in the removal of floor finish from all surfaces down to the flooring material being stripped. Immediately following stripping, rinse with plain water to remove all solution, dirt, film, and remove the rinse. Appropriate grade synthetic nylon abrasive floor maintenance pads or brushes may be used on all resilient floors. If used, pads must be rinsed and cleaned per manufacturer's directions. Floor surfaces shall be left free of all dirt, stains, deposits, cleaning solutions, standing water and have a uniform appearance when dry. All movable furniture and equipment shall be removed during stripping and refinishing operations and replaced at completion of work.

APPLICATION OF FLOOR FINISHING (WAXING)

Use only the approved water emulsion floor finish for the type of flooring concerned. Apply the finish to the floor surface with appropriate applications after the floor surface has been thoroughly cleaned by mopping, or stripping as required. Care must be taken to insure that floor finish is not applied to wall base of furniture. Any finish inadvertently applied to these areas shall be immediately removed. At any time that a floor or area has been stripped of finish, at least two coasts of new floor finish must be applied immediately after the floor is dry from cleaning. Floor finish must be applied according to the recommendations of the manufacturer.

If build-up of floor finish is noted, the contractor shall initiate immediate corrective action to remove such build-up. Such additional finishing required shall be done in heavy traffic areas between the regularly scheduled finishing, such as in doorways and corridors, or in heavy work areas to keep the floor fully protected. Self-polishing waxes and floor finishes are not allowed.

TOILET FACILITIES CLEANING

Clean, disinfect, descale toilet room fixtures. Completely clean and disinfect toilet bowls, urinals, lavatories, sinks, dispensers, mirrors, faucets, flushing valves, and connecting pipes using a germicidal detergent. After descaling, the entire surfaces shall be free from streaks, stains, scale, scum, urine deposits, rust stains and foreign deposits. Floor surfaces shall be scrubbed or mopped and rinsed until free from soap solution. In no instance shall a hose or stream of water be used to wash floors. Restroom walls, partitions, woodwork and doors shall be washed where surfaces are covered with washable paint or enamel, surfaces of walls, counter tops, stall partitions, doors and woodwork which are not washable shall be spot cleaned to remove accumulation of dirt, pencil and other defacing marks. The contractor will furnish all supplies for a seven-day week and refill all paper towel cabinets, toilet paper holders, woman's sanitary napkin containers and soap dispensers, which shall be cleaned after refilling.

Disinfectants and deodorants shall not be used unless specifically directed by the Contracting Officer. The contractor will ensure that soap dispensers are filled at all times.

DUSTING FURNITURE, LIGHT FIXTURES AND GENERAL DUSTING

After dusting furniture and low dusting, all dust, lint, litter, and dry soil shall be removed from the horizontal surfaces of desk, chairs, file cabinets, and other types of office furniture and equipment and from horizontal ledges, window sills, hand rails etc. Post Office sorting cases and vacant post office boxes will be dusted. Rooms will be cleaned of cobwebs (room corners).

Typewriters, business machines, and equipment of a similar nature shall not be dusted. Dusting shall be done with impregnated or damp cloth.

Incandescent fixtures, glass owls and glass covers if recessed fixtures shall be removed and washed inside and outside, then replaced. Egg-crate type fluorescent fixtures shall have the egg-crate removed, washed, and fluorescent tubes wiped clean. The fixtures shall be cleaned with a sponge and detergent to remove all dust and stains. Recessed type fluorescent fixtures shall have the acrylic or glass lens removed, washed, fluorescent tubes wiped clean, and lens replaced.

GLASS CLEANING

Clean all glass included in: all glass partitions, interior and exterior glass doors, display cases, interior and exterior glass windows, directory boards, draft shields on window and adjacent trim.

After glass cleaning, there shall be no traces of film, dirt, smudges, water other foreign matter.

All mirrors in areas serviced will be cleaned as specified for glass above.

TRASH REMOVAL AND POLICING

Emptying and cleaning waste receptacles: All wastebaskets will be emptied into the proper waste container. All trash and paper will be removed from the building and deposited in the nearest collection facilities provided for this purpose. Waste receptacles will be washed to a clean and sanitary condition. Washing will be accomplished with a brush and detergent solution for each receptacle, and rinsed after washing. Waste receptacles will be dried before being replaced. Use of steam or cleaning materials harmful to the paint finish or to the receptacle material will not be permitted. Receptacles will be free of deposits and dirt streaks when cleaned.

MISCELLANEOUS CLEANING

WATER FOUNTAINS/SINKS: Shall be cleaned to remove accumulations of stains, discoloration, rust and scale. Abrasives or polishes shall not be applied to fittings or to polished metal surfaces. Water used in cleaning shall not be allowed to get between fixture and wall.

ENTRANCE AREAS AND SIDEWALKS: All sidewalks, steps of entrances and platforms shall be cleaned for removal of dirt, litter and other debris. Mud shall be removed from foot scrapers. Ice and snow will be removed if required. Blowing machines will not be utilized for this cleaning.

A/C GRILLS, CONVECTORS AND SUSPENDED HEATERS: During cleaning, dust, lint, letter and dry soil shall be removed from surfaces. Dusting shall be accomplished with impregnated or damp cloth.

WALLS, PARTITIONS, WOODWORK AND DOORS: All walls, partitions, woodwork and doors shall be spot-washed where wall surfaces are of vitreous materials, or the surfaces are covered with washable paint or enamel. Surfaces shall be spot-cleaned to remove soil stains, caused by such things as handprints, dirt, food particle chemicals, footprints, smudges and dirt.

Metal surfaces to be cleaned with appropriate polish/cleaner.

CLEANING CHEMICALS AND SUPPLIES: All cleaning chemicals, disinfectants, etc., and supplies shall be submitted for approval by the Contracting Officer prior to commencing work on this contract.

TASK LIST - DAILY

A. Floors

1. Sweep all floors, stairways, and landing.

2. Mop as needed with treated dust mop.

3. Clean and store brooms and mops.

B. Carpets

1. Vacuum all carpets.

2. Spot shampoo as needed.

3. Check carpets for wear and tear.

4. Store vacuum cleaner and related tools.

C. Sinks, commodes, basins, and urinals.

1. Clean all sinks, commodes, basins and urinals.

2. Use disinfectant as needed.

3. Store supplies and equipment after use.

4. Install deodorant blocks as needed.

D. Walls and baseboards

1. Check for fingerprints - clean as needed.

2. Check surfaces for damage and vandalism.

3. Check baseboards as needed.

E. Fixtures and Ashtrays

1. Clean fixtures as needed.

2. Empty and clean all ashtrays.

3. Inspect for damaged fixtures.

F. Glass

1. Clean all door glass as needed to eliminate fingerprints and smudges.

2. Inspect for broken glass.

G. Water coolers

1. Clean daily.

2. Check for normal operation.

H. Furnishings

1. Wipe off/dust desktops and countertops.

2. Empty trash containers.

3. Check window covering for wear and tear.

I. Soap, towels, and paper towel dispensers

1. Check and refill all dispensers.

2. Check dispensers for proper operation.

J. Supplies

1. Provide neat storage of supplies.

2. Inventory supplies as used.

K. Miscellaneous

1. Report burned out bulbs to the Facility Manger or Project Inspector

TASK LIST - WEEKLY

1. Clean floors with hot soapy water, rinse clean to Prevent residue buildup.

2. Check floor seal coat for wear.

3. Buff floors with buffing machine.

B. Sinks, commodes, basins, and urinals

1. Remove water stains.

2. Check valves faucets for leaks and proper operation.

3. Report defective units to Facility Manger or Project

Inspector.

C. Walls and base boards

1. Check painted surfaces for wear and tear.

2. Report damaged items to Facility Manger or Project

Inspector.

D. Fixtures and ashtrays

1. Check for normal wear and tear.

2. Dust sorting tables and vacant post office boxes.

3. Report damaged items to Facility Manager or Project Inspector

E. Glass and Metal

1. Look for water leaks around glass.

2. Clean Exhibits

3. Check for vandalism.

4. Clean interior and exterior of building windows

5. Report problems to Facility Manager or Project Inspector.

F. Furnishings

1. Dust Light Fixtures and Radiators as needed.

TASK -QUARTERLY

A. Carpets

1. Shampoo heavy traffic areas.

TASK LIST - SEMI-ANNUALLY

1. Strip and wax linoleum/vinyl floors.

2. Check floors for breaks or breaks in linoleum

B. Carpets

1. Shampoo all carpets, rugs, and mats.

2. Check carpet edges for frays and wear.

3. Check carpet pieces for separations.

C. Sinks, commodes, urinals and basins

1. Check all units for abnormal wear and tear.

D. Walls and baseboards

1. Check all fixtures and ashtrays for completeness.

2. Fixtures and ashtrays mounted securely.

E. Glass

1. Check for water stains.

2. Check for water leaks through faulty seals.

F. Furnishings

1. Check for abnormal wear and tear.

G. Soap, towels, and toilet paper dispensers

1. Check all units for proper operation.

2. Assure that all units are mounted securely.

H. Supplies

1. Check supplies for proper utilization.

2. Recommend new supplies.

REPORTING REQUIREMENTS:

A. All repair needs are to be reported within 48 hours of inspection assessments to the COTR or the Project Inspector.

HOUSEKEEPING SERVICES