Fencing_SOW_Edited.doc

Section C: Performance Work Statement

Solicitation #

GEORGE WASHINGTON MEMORIAL PARKWAY

Fencing INSTALLATION AND REMOVAL Service Contract solicitation No. – Contract No. TBD Date: 4/14/2015 Table of Contents

1C-1 GENERAL Requirements

1C-1.01 Introduction / Scope

1C-1.02 General Requirements

4C-1.02.1 Contract or Letter of Obligation Administration

4C-1.02.2 Funding Contingencies

5C-1.02.3 Scheduling and Coordination

6C-1.02.4 Emergency Situations

6C-1.02.5 Emergency Notification

6C-1.02.6 Records and Reports

7C-1.02.7 Submittals

7C-1.02.8 Referenced Standards

7C-1.03 Personnel Requirements

8C-1.03.1 Ethics and Public Trust

8C-1.03.2 Project Manager

8C.1.03.3 Project Manager Authority

8C-1.03.4 Project Manager Availability

9C-1.03.5 Identification of Employees

9C-1.03.6 Employment Requirements

9C-1.03.7 Rules and Regulations

9C-1.03.8 Customer Interactions

10C-1.03.9 Customer Service

10C-1.04 Media Information

10C-1.05 Quality Control Plan

11C-1.06 Quality Assurance

12C-1.07 Performance Briefings

12C-1.08 Occupational Safety and Health Protections

14C-2 Acronyms

15C-3 Government-Furnished Property and Services

15C-4 SERVICE PROVIDER Furnished Items

16c-5 EXECUTION/ Service Requirements

165.01 General

16C-5.02 Fencing Activities

16C-5.02.1 Fence Installation

17C-5.02.2 Fence Removal

18C-5.02.3 Material

18C-5.02.4 Procedure

18C-5.02.5 Time to Complete

18C-5.02.5 Measurement and Payment

18C-5.02.5 Warranty

19C-6.01 Disclaimer

19C-7 MEASUREMENT OF Contractor performed SERVICES

19C-8 ACCEPTANCE OF SERVICES

19C-9 TECHNICAL EXHIBITS

19C-9.01 Technical Exhibit A: Mapping Information

19C-9.03 Technical Exhibit C: Quality Assurance Surveillance

20C-9.03.2.01 Methodology

20C-9.03.2.02 Service Provider Responsibility

20C-9.03.2.03 Government Responsibility

21C-9.03.2.04 Contractor Non-conformance

21C-9.03.2.05 Contract Performance Requirement

22C-9.03.2.06 Government Remedies

22C-9.03.4.01 Required Periodic Reports

23C-9.03.4.02 Combining Methods

23C-9.03.4.03 Performance Requirements Summary

27C-9.03.5.01 Quality Assurance Evaluator Schedule

27C-9.03.5.02 Actual Surveillance

27C-9.03.5.03 Surveillance Documentation

28C-9.04 Technical Exhibit D: Fencing Installation and Removal Production

28C-9.05 Technical Exhibit E: Acceptance Report

28C-9.06 Technical Exhibit F: Recorded Data

29C-9.07 Technical Exhibit G: Contract OFFEROR BID SHEET

C-1 GENERAL Requirements

The National Park Service (NPS) is seeking request for quotes to contract Fence Installation and Removal Services along roadways under the jurisdiction of George Washington Memorial Parkway (GWMP) in accordance with the following specifications and quote schedule from contract award through December 31, 2015 with an option period of 4 years.

Installation of fencing services shall be provided to maintain a safe, protective, and visually pleasing appearance.

C-1.01 Introduction / Scope

A. Services to be performed under this statement of work shall consist of providing labor, equipment, tools and services necessary to perform prescribed fencing and all related incidental work in accordance with the specifications/standards herein. Therefore, any items not specifically noted, but necessary for performance in accordance with accepted practices and industry standards, shall be furnished under the Contract.

B. The term “contractor” is used throughout this document and applies to the offeror selected to perform these services. The goal of this Contract is to obtain efficient, cost-effective fence installation support services.

C. This Contract is issued under the National Park Service (NPS) P15PS01170 for Fence installation functions along the George Washington Memorial Parkway (GWMP).

D. All areas in which work will be performed are under the jurisdiction of the National Park Service, National Capital Region, and George Washington Memorial Parkway.

E. Manpower and equipment shall be capable of completing an entire task within the Section and the agreed upon time frame scheduled with the Park’s COR.

F. The contractor shall visit and inspect each site to verify the estimated quantities provided by the NPS and the complexities of conducting fence installation activities in areas containing high densities of vehicles, pedestrians, and structures, and to obtain a true sense of the work being requested. This is considered to be a mandatory requirement for developing, implementing and executing efficient, cost-effective fence installation support services.

G. The contractor shall obtain the Contracting Officer Representative (COR) approval for work beyond the scope of the contract. Failure to obtain approval will release the government from any obligation to pay for services claimed.

C-1.02 General Requirements

In completing this effort, the contractor shall comply with the following general requirements regardless of the specific services to be provided.

A. Fencing:

1. Shall be four feet in height.

2. Shall be installed and maintained at a finished distance of one foot from curb that will vary between areas based on NPS standards for each area. Maintenance distances are based on land use frequency to separate, facilitate, and control the adjustment of service quality provided to individual ground parcels.

3. Shall be attached to the fence stake with three (3) plastic zip ties. One tie placed at the top one tie placed in the middle and one tie placed at the bottom.

4. Shall be erected tightly upright with no protrusion into roadway.

5. Shall have opening at designated crosswalks to allow for pedestrian crossing.

6. All areas to be fenced shall be fenced with green plastic safety fence unless otherwise directed by the COR..

B. Stakes shall be installed by driving the stakes a minimum of twelve (12) inches into the ground to uphold the fencing throughout the designated time frame and until fencing is completely removed.

C. All stakes shall be maintained at the specified heights.

D. Labor and equipment for installing fence shall be capable of completing the work within the time frames in Table C-1-2.

Table C-1-2: Task Unit Fencing Installation and Removal Completion Time Frame

E. Trash/Litter Pick-up: The contractor will removal all waste material generated by his staff in the performance of their duties.

F. Work Area: Contractor shall confine the parking of vehicles, daily work activities, and all other operations in connection with The Contract to the areas approved by the COR. The public ways shall not be encumbered with any of the above or any unusual traffic situations created (including road and/or lane closures) by reason of operations under The Contract without the approval of the COR. All temporary lane closures and work zones in travel lanes will be provided by NPS personnel according to specifications within the Manual of Uniform Traffic Control Devices (MUTCD).

G. Responsibility Regarding Existing Plant Material and other Landscape Features: The contractor shall preserve and protect all existing vegetation such as trees, shrubs, and grass on or adjacent to the work areas. The contractor shall be responsible for all unauthorized cutting or damage to trees and shrubs, including damage resulting from careless operation of equipment, stockpiling of materials or tracking of grass and other materials on to surfaced areas by equipment. Such damaged areas or materials shall be restored, repaired or replaced by the contractor at no expense to the NPS prior to acceptance. Irreparable damage to trees will be subject to liquidated damages at the current value for a cross sectional square inch of diameter at breast height (dbh) measured 4 ½ feet above the ground in accordance with the guidelines provided by the Council of Tree and Landscape Appraisers and the International Society of Arboriculture. The most current value is $42.50 per cross sectional square inch putting a base value for a 32 inch elm at $23,919.

H. Patching of Public Sidewalks, Curbs, Drainage culverts and Streets: As directed by the COR and at no additional expense to NPS, the contractor shall patch, repair, or replace portions of sidewalks, curbs, drainage culverts, streets, manholes, and other park features that are damaged in connection with work under The Contract or as a result of operations there under. Materials and methods shall conform to the current standards for the area damaged, match existing on-site materials, and meet the approval of the COR. All damaged areas shall make smooth, satisfactory, and imperceptible transitions to existing adjacent work.

I. Responsibility Regarding Existing Utilities, Structures, Sign Posts, Guard Rails and other Site Features: The contractor will be held liable for any damages to utilities and will be responsible for the protection of existing utilities and site features and related structures. Damages will be quantified and corrected to the satisfaction of the COR. The contractor shall locate utilities in the field prior to engaging in work that could damage utilities by contacting “Miss Utility” at 1-800-257-7777 (District of Columbia and Maryland) or 1-800-552-7001 (Virginia), 48 hours in advance of work. Work involving excavations such as aerating shall not commence until the COR has confirmed the inspection and clearance.

J. Responsibility Regarding Existing Memorials, Statues, and other Special Features: The Contractor is advised that structures are located close to the proposed work and that turf maintenance activities shall be conducted so as to preclude damage to same.

1. The Contractor shall be responsible for any damage caused by his activities.

2. The contractor shall exercise all due diligence and take all reasonable and necessary precautions to preserve unimpaired the natural and cultural resources and values of the National park system, protecting all existing Memorials and Special features/ Statues on or adjacent to the work areas. The contractor shall be responsible for all damage to the above mentioned structures, as well as, other Site Features, including damage resulting from careless operation of equipment, stockpiling of materials or tracking of grass and other materials on to surfaced areas by equipment. Such damaged structural areas shall be restored, repaired or replaced by the contractor at no expense to the NPS prior to acceptance.

3. The contractor will be held liable for any damages caused by this contractor during the performance of the work, whether intentional or not, to structures and will be responsible for the protection of existing Memorials, Statues, and site special features and related structures. Damages will be quantified and corrected to the satisfaction of the COR. The contractor will assume the responsibility for damage caused to property as a result of performing the required services. An example of damage may include scarred / chipped marble from mowers decks or tires.

4. When or where any direct or indirect damage is done to park property by or on account of any act, omission, neglect, or otherwise of the Contractor, he shall make good such damage in an acceptance manner.

5. As directed by the COR and at no additional expense to NPS, the contractor shall be liable for the cost to patch, repair, or replace portions of park structures that are damaged in connection with work under the Contract or as a result of operations there under. Materials and methods shall conform to the current standards for the structure damaged, match existing on-site materials, and meet the approval of the COR. All damaged shall make smooth, satisfactory, and imperceptible transitions to existing adjacent work.

6. Costs may include a professional conservation firm be contracted to attempt the cleaning and repairs, materials/supplies, labor, equipment, etc. Several day effort would include things like mobilization and set up, testing to determine the best cleaning solution to remove the marks and not harm the statuary material, performing the multiple step cleaning process, cleaning up, etc.

K. Air and Water Pollution Control: The contractor shall take all necessary measures to prevent runoff, soil erosion, and air and water pollution by any material and/or equipment used during the course of work. The contractor shall keep the site clean and free of trash and debris.

L. Pre-Existing Damage: In instances where the contractor finds pre-existing conditions or damage to park resources which may reflect upon the quality of his work or cause him undue liability, the contractor shall not start work until the contractor and COR have agreed on the responsibility for these pre-existing conditions.

M. Cleanup and Restoration: The contractor will be required to furnish all labor, materials, and equipment for cleanup and restoration of all disturbed areas, surfaces or features which have been damaged during the course of work. The contractor shall be prepared to sweep and wash paved surfaces daily or as needed.

N. Personal Property Damage: The contractor will assume the responsibility for accidents or damage caused to property as a result of performing the required services. An example of damage may include wheel ruts in the turf, damage to trees caused by contractor’s vehicles and equipment and damage to passing vehicles caused by flying objects from contractor’s operations..

C-1.02.1 Contract or Letter of Obligation Administration

The Contracting Officer (CO) has ultimate authority for administration of this award and for approving changes to the award. The CO may delegate authority through various duly appointed representatives, to include designated park representatives. Throughout the document, the terms CO, or reference to a specific government position, such as the COR, are used for clarity.

C-1.02.2 Funding Contingencies

A. The exact quantity of work will may change with final preparation event planning.

B. Actual award of the Contract or Letter of Obligation is contingent upon NPS receiving routine, continuing appropriations from Congress for these services. In the event of a delay in appropriations, or a Continuing Resolution, resulting in a subsequent delay in the allotment of funds from the OMB, the award may be delayed or the solicitation modified accordingly.

C-1.02.3 Scheduling and Coordination

A. The contractor shall propose a schedule depicting time frames for performing and accomplishing the prescribed work.

B. The COR shall establish contact with the contractor so that mutually agreeable time frames for scheduling and performing the prescribed work can be established. Note: The COR shall notify the contractor to verify when work is to begin and notify the contractor of the agreeable date and locations. If the COR has not initiated work and the contractor determines that work is required per the specifications herein, the contractor may contact the COR to request scheduled work to begin. The COR shall confirm the date the contractor may begin work. The COR and the contractor shall agree upon a grounds maintenance schedule.

C. Within 2 working days of receiving a delivery order for miscellaneous work, the contractor shall establish contact with the designated park representative indicated on the delivery order so that mutually agreeable time frames for scheduling and performing the requested work can be established.

a. Note: It is the responsibility of the Contractor to determine work is to begin and to notify the COR of this scheduling. If the Contractor has not initiated the work and the COR determines that this work is required per the specifications herein, the COR shall contact the Contractor and work shall begin within two (2) working days.

D. The contractor shall perform and complete the contracted work in accordance to the specified service schedule and/or within the time frame specified.

E. The contractor, in consultation with the COR, shall be responsible for staking and fencing all designated areas within the time frame specified.

F. No vehicular traffic not directly associated with the work shall be permitted into the areas once work has begun.

G. Work shall be scheduled and arranged so as not to interfere with the normal activities of the park. Advanced notice will be given to the contractor if a conflict is expected.

H. Once the time frames for performing the work are established, the contractor shall notify the COR designated park representative 48 hours prior to beginning any work. Work shall be performed between the hours of 6:00 a.m. and 6:00 p.m. (dusk), Monday through Friday (-Saturday), federal holidays excluded unless authorized otherwise in writing by the COR.

I. Work is permitted during rush hours; however, operations shall not interfere with the normal flow of traffic or result in any unusual traffic situations. Morning rush hours are 6:00 am to 10:00 am, and evening rush hours are from 2:45 pm to 7:15 pm, Monday through Friday, holidays excluded.

J. Areas that have restrictions with regard to times and/or days in which tasks can be performed will be provided by the COR.

K. Once work begins the contractor shall be on the job site each day in which weather conditions are favorable as determined by the COR until a cycle of work is complete.

L. Work shall only be performed under favorable weather and soil conditions as determined by the COR.

M. All work within a designated area shall be completed, inspected, and accepted by the COR in accordance with the procedures stated herein before beginning work in another area.

N. The time stated for completion shall include final cleanup of the premises.

O. The COR will be responsible for acting on behalf of the CO on all matters of work within the scope of the contract. Approval of work beyond the scope of the contract is reserved for the CO. The contractor is responsible for notifying the COR in writing for all work that is beyond the scope of the Contract. Notification shall include a proposal for performing the prescribed work that includes a breakdown with unit prices for labor, materials, equipment required and time frame(s) for completion. The COR will evaluate the proposal and if valid will seek approval from the CO. Failure of the contractor to obtain the approval of the CO for work beyond the scope of the Contract will release the NPS from any compensation for services claimed.

P. If, at any time, the COR determines that the work performance is unsatisfactory or being conducted in an unsafe manner, the contractor will be notified and shall immediately cease all work activities.

Q. On occasion, the contractor may be required to provide personnel on weekends and other unscheduled work hours on a short-term basis. If such a need arises, the CO or COR will notify the contractor no less than three (3) business days prior to the planned requirement or no less than one (1) business day prior to any unscheduled requirement. This unscheduled work may result from special events or seasonal peaks in work volume. NPS and contractor shall coordinate for the availability and compensation for services on weekends or other periods of time outside of normal working hours.

R. All approvals shall be in writing.

C-1.02.4 Emergency Situations

A. The contractor shall report emergency situations, such as accidents involving personal injury or death, fires, bomb threats, medical emergencies, power outages, water damage, Office of Personnel Management (OPM) declared emergency, or other unforeseen circumstances and shall follow required emergency reporting procedures. Emergency reporting procedures will be delineated in writing by the CO before any work awarded under the contract begins.

B. Emergency situations and contingency operations at NPS may require the contractor to operate at times not considered normal operating hours, as directed by the COR. This normally involves utility outages, weather driven contingencies, or any work involving support for significant NPS services. In the event of an emergency identified by the contractor, the contractor shall inform the CO of the emergency.

C-1.02.5 Emergency Notification

A. Within 3 calendar days prior to performance start date and not later than one (1) business day after changes are implemented, the contractor shall provide the CO a written list of key Points of Contact (POC) responsible for responding to emergency operations.

B. Terrorist Threat Reporting: The contractor shall be aware terrorist threat levels and the requirements and procedures for reporting suspicious activities to Park Dispatch, United States Park Police (USPP). NPS will provide the contractor with the park’s Incident Command System document that addresses the policies and procedures regarding Terrorist Threat Reporting within the park.

C. The contractor shall immediately report acts of vandalism to trees, turf, and other park resources to the COR.

C-1.02.6 Records and Reports

A. The NPS will provide the contractor with an Acceptance Report to document completed work per Section C-8.C Acceptance of Services.

B. The NPS will have access at all times, upon verbal request, to all records and reports during work hours. All records are the property of the NPS. All records and copies of reports will be turned over to the COR no more than five (5) calendar days after Contract or Letter of Obligation termination or completion. No records, reports, or any documents or submittals related to the Contract or Letter of Obligation will be disposed of without prior approval by the CO. The contractor shall maintain copies of all submitted records, reports and forms throughout the life of the Contract or Letter of Obligation.

C-1.02.7 Submittals

A. Personnel: If so requested by the COR, a list of all workers as well as their positions (i.e., Supervisor, tractor/mower operator, vehicle operator, laborer, etc.), affiliation with the company, and related certifications, training and on the job experience shall be submitted by the contractor for all activities under the Contract.

B. Equipment: A list of the equipment anticipated for use shall be submitted and include the make and model, year manufactured, tag number if applicable, and date of last inspection. Listed equipment must be on the job site when necessary during the execution of services.

1. The contractor shall submit copies of all licenses for the application and storage of pesticides for each state as necessary District of Columbia, Virginia, and Maryland (MD/VA/DC).

2. The contractor shall submit certifications and licenses within thirty (30) days of performance start date.

C. Uniforms: The contractor shall submit samples of the pants, shirts, overcoats, hats, identification tags, etc. that will be worn by all employees working on lands under The Contract. The contractor will submit samples within thirty (30) days of performance start date. Only submitted and approved clothing can be worn when performing services under the Contract.

D. Safety Plan: The contractor shall provide a Safety Plan for review and approval by the NPS. The contractor will submit the plan within thirty (30) days of performance start date.

E. The contractor shall maintain copies of all official submittals to the COR throughout the life of the Contract or Letter of Obligation. All proprietary information that the contractor or the Government wishes to remain confidential shall be clearly marked. A due date that falls on a Saturday or Sunday shall be due by close of business the following Monday, or close of business on the first workday following a holiday.

C-1.02.8 Referenced Standards

A. Traffic Control: The most current edition revision of:

1. Federal Highway Administration Manual on Uniform Traffic Control Devices (MUTCD) for Streets and Highways

2. American National Standards Institute (ANSI) Standard D6.1.

B. Safety Garments: The most current edition revision of:

1. Federal Highway Administration MUTCD Section 6D.03 Worker Safety Considerations, B - Worker Safety Apparel

C-1.03 Personnel Requirements

A. All work shall be under the direction of a Project Manager (PM) and general supervision of on-site grounds maintenance supervisor(s) who possesses verifiable experience and technical competence in Fence Installation and Removal. The supervisor(s) shall have a working knowledge of the English language and shall be present on site at all times work is being performed. The supervisor(s) shall be responsible for controlling the quality of work and inspecting all completed work to ensure that the performance requirements are met.

B. The contractor shall demonstrate that personnel assigned work under the Contract have the knowledge and skills to meet the performance requirements. Evidence may include education, certification(s), training, and experience. The contractor shall have certifications as required by law for all tasks required under the Contract.

C. The contractor shall comply with federal equal employment opportunity requirements. The contractor shall be responsible for and shall follow all NPS standards of employee competency, conduct, appearance, timeliness, attendance, and integrity and shall take such disciplinary actions as may be necessary with respect to any employees who violate these standards.

D. The support activities related to fencing functions may require daily interaction with a wide variety of individuals and entities that are internal and external to the organization. The contractor may be required to interact on a daily basis with staff within and outside assigned office personnel to include contractors, various federal, state, and local government personnel, and the general public.

C-1.03.1 Ethics and Public Trust

A. All persons working under the Contract shall adhere to the professional and ethical standards of conduct set forth in the Standards of Conduct for Executive Branch Employees.

B. All workers shall abide by any code of ethics or professional conduct established in compliance with the National Park Service.

C.1.03.3 Project Manager Authority

The PM or alternate shall have full authority to act for the contractor on matters relating to the daily operation of this effort. The contractor shall provide to the CO, three (3) calendar days prior to the commencement of work, a list of key personnel (full name and day time telephone number) authorized to act on behalf of the contractor. The CO shall be notified in writing within two (2) business days of any changes in the list of key personnel authorized to legally obligate the contractor. This authorization shall apply to matters to include forwarding submittals, requesting variances or changes, negotiating cost proposals, submitting pay requests, committing to agreements with the Government, and signing formal correspondence addressed to the CO.

C-1.03.4 Project Manager Availability

A. The PM shall be available during normal hours of operation to plan, direct, and control the overall management and operational functions. The PM or alternate shall be required to attend briefings, and other government designated meetings as directed by the COR.

B. The PM or designated key personnel shall be available within two (2) hours after notification during business hours to meet with the COR. In certain cases, as approved by the COR, telephone contact with the COR to discuss problem areas will be acceptable. After business hours, the PM or designated key personnel shall be available within one (1) hour after notification to perform or initiate emergency functions. After normal working hours, the contractor shall provide the COR with an after-hours telephone contact number for the PM to receive requests for emergency work from the COR. In non-emergency situations after business hours, the PM or designated key personnel shall be available within four (4) hours.

C-1.03.5 Identification of Employees

A. All workers shall be recognizable as employees of the contractor by wearing distinctive clothing bearing the name of the company and by wearing appropriate patches which show the contractor’s company name and employee name.

B. Distinctive clothing shall be uniform in appearance and include long pants, shirts, hats, and seasonal outerwear.

C. Only approved clothing and/or uniforms shall be worn.

C-1.03.6 Employment Requirements

A. If a Service contract is awarded, the contractor shall not employ and shall immediately remove from employment under The Contract, persons considered by the CO to be a potential threat to the health, safety, security, general order, and well being of NPS personnel. In addition, any contractor employee who negatively impacts or disrupts the mission of NPS; is contrary to the public interest; or who is inconsistent with the best interests of national security and the NPS shall likewise be immediately removed. The CO will forward written notification of such designated employees to the contractor supervisor. The NPS reserves the right to direct the contractor to remove an employee from the worksite for failure to comply with these standards. The contractor shall immediately replace such employee to maintain continuity of services at no additional cost to the Government.

B. If a Letter of Obligation is awarded, the contractor shall abide by all laws, regulations, policies, and procedures in regard to property damage, employee removal, termination, and disciplinary matters.

C-1.03.7 Rules and Regulations

A. The PM or alternate shall be responsible for providing the contractor employees with detailed instruction on the rules and regulations related to the NPS operations specified in the Contract. The contractor shall comply with all applicable federal, state, and local rules and regulations as well as Federal Privacy Act regulations governing personal and confidential information.

B. The contractor shall work within NPS directives laws, regulations, and Service-wide polices and management objectives governing the management of natural and cultural resources.

C. In the instance a conflict is found between NPS service-wide policies, standards and/or these guidelines, the contractor shall raise this issue to the COR for review. The contractor shall resolve routine problems, recommend solutions, and bring unusual situations to the attention of a COR for resolution. The contractor shall ensure qualified personnel provide coverage to perform the functions listed in the sections below in accordance with the workload and performance standards as well as in the event of a staffing shortage.

C-1.03.8 Customer Interactions

A. The contractor shall interact with existing NPS personnel in order to complete their required duties. Initial coordination required between contractors performing other Contract or letters of obligation and the Contract or Letter of Obligation will be made by the Government.

B. The contractor shall fully cooperate with the other Contractors and with government employees. Any additional direction will be provided by the COR. The contractor shall provide support services to other Contractors as may be required by the COR. Support is limited to the applicable services included within the scope of The Contract.

C. The contractor shall refer unresolved disputes with other Contractors to the CO within two (2) hours by telephone and within one (1) business day in writing from the time the dispute occurs. If the dispute occurs outside of normal working hours, and is not an emergency, the contractor shall contact the COR telephonically within two (2) hours of the start of the next workday. If the dispute is an emergency, notification will be made immediately to the COR who will notify the CO.

C-1.03.9 Customer Service

A. All contractor employees shall act courteously and professionally at all times when providing customer services.

B. The contractor PM shall establish and implement means for which to inform all contractor employees of commonly accepted approaches to providing customer services.

C. The contractor shall provide reasonable assistance to park visitors when requested. Such assistance includes but is not limited to general information concerning special events and park resources. At the beginning of each calendar year, the NPS shall discuss with the contractor general park visitor services, issues and/or events, safety, and courtesy. The contractor shall provide an annual briefing of these issues, as scheduled, to his/her employees.

C-1.04 Media Information Only the NPS may release information to the media. All media queries shall be referred to the Park and/or Regional Public Affairs Officer. The NPS will provide the contractor with the contact information for all parks.

1. Provisions to update and revise the QCP during the performance of the Contract or Letter of Obligation.

2. A description of the methods used for identifying and preventing defects in the quality of services performed and products produced. In addition, the six-month and annual updates to the plan shall reflect the Contractor’s current methodology, which shall include the benefit of lessons learned over the period of the Contract or Letter of Obligation to date.

3. A customer complaint program that outlines the documentation of customer complaints received, how customer complaints will be investigated, determine validity of the customer complaints, and a general description of how validated customer complaints will be resolved.

4. The contractor shall maintain a file of all scheduled and performed quality control inspections, inspection results, and the dates and details of corrective actions. The file shall be the property of the Government and shall be made available at all times for inspection during the Government’s regular working hours. The file shall be turned over to the CO within five (5) calendar days after completion or termination of The Contract or Letter of Obligation.

C-1.06 Quality Assurance A. The contractor shall not subcontract any work required by the Contract without the express written approval of the CO. If the CO approves the contractor to subcontract any part of the work required under the Contract, a copy of any such subcontract shall be provided to the COR.

B. Each phase of services rendered under the Contract will be subject to government inspection. The COR will follow the methods of surveillance specified in the Performance Requirements Summary (PRS) located in the Quality Assurance Surveillance Plan (QASP) (See TE C: Quality Assurance Surveillance Plan).

C. NPS personnel will record all surveillance specified in the PRS. When the surveillance indicates defective performance, the COR will require the Contractor’s POC or alternate at the worksite to initial the observation. Initialing the observation document does not necessarily constitute concurrence with the observation, but only acknowledges that the contractor has been made aware of the defective performance.

D. NPS surveillance of tasks not listed in the PRS may occur during the performance period of the Contract or Letter of Obligation. Such surveillance will be done according to the inspection procedures identified in the PRS.

E. The COR shall perform quality assurance to ensure that the contractor is in compliance with the contract. The NPS QASP is not a substitute for quality control by the contractor.

F. The NPS reserves the right to choose the inspection methods to be used in implementing its QASP and to vary inspection methods without notice to the contractor.

G. Well-maintained turf areas are the NPS’s goals and while surveillance adjustments are designed to protect the NPS’s interests, it is not a desirable substitute for accomplishing the job through the normal process. Adjustments are designed only to assure the NPS receives the specified services and is fairly compensated for damage(s) and/or deficiencies resulting from such operations.

H. Failure to perform the required services as indicated in the specifications herein shall constitute a deficiency. All work will be regularly inspected by the COR and deficiencies will be reported to the Contractor’s Supervisor. Deficiencies in daily tasks shall be completed within the day the deficiency is noted. All other deficiencies shall be corrected within 24 hours or the period indicated by the COR. If such deficiencies are of a nature that precludes satisfactory re-accomplishment within the specified time frame, no further opportunity will be provided to the contractor to cure the deficiencies and the provisions for compensation will apply.

I. In the event the contractor fails to successfully perform a task, the CO has the right to:

1. Obtain performance of the deficient task from some other source or the in-house work forces. The costs of such performance, and any other additional costs incurred as a result of such actions shall be charged to the contractor; or

2. At the discretion of the CO, terminate the contract by its terms.

J. It is mutually agreed that failure to satisfactorily accomplish work in accordance with the specifications and provisions stated herein when due to the fault of the contractor, shall constitute a deficiency under The Contract.

1. The following shall be considered deficiencies for failure to perform to the specifications herein. For further detail, see TE C: Quality Assurance Surveillance Plan Section 4.3.

a. Not having the necessary equipment or labor to complete the fencing operations within the specified time frame.

b. Using equipment that has not been given prior approval by the COR.

c. Not properly installing stakes to the specified height.

d. Not properly cleaning up or removing debris from paved surfaces within one hour completion of work.

e. Working in areas during hours not approved for fencing operations as stated in the specifications herein without the approval of the COR.

f. Failure to have equipment fitted with required safety devices and/or failure of workers to wear required personnel safety gear.

g. Failure to maintain pre-established fence distances.

h. Violation of a federal Occupational Safety & Health Administration (OSHA), state, and/or safety requirements.

i. Failure to initiate fencing operations within two (2) working days after notification.

j. Failure to install and maintain proper advance warning, signing, and/or barricades during work operations as well as installing traffic control devices before rush hour is over, or failing to remove traffic control devices before rush hour begins will be considered noncompliance. Note: For this deficiency the COR has the right to send work in whole or in part.

k. Failure of contractor employees to wear the prescribed/approved clothing.

l. Failure to repair damaged grounds and or tree mulch rings within five (5) working days.

C-1.07 Performance Briefings

1. Proposed initiatives or waivers requiring government action.

2. Status of open items from the previous meetings.

3. Title and date of reports delivered in the previous time period.

B. The contractor may request a meeting via telephone with the COR whenever such a meeting is deemed necessary. If an in-person meeting is requested, approval for such meeting will be subject to COR approval and availability. If the contractor does not concur with any portion of the outcome of such meetings, such non-concurrence shall be provided in writing to the COR no more than ten (10) calendar days following such meeting.

C-1.08 Occupational Safety and Health Protections A. The contractor shall exert every effort to reduce the number of occupational safety and health hazards. The contractor shall comply with the following legislative, executive, and regulatory directives:

1. Public Law 91-596, Occupational Safety and Health Act of 1970, Sec. 19 (a), Federal Agency Safety Programs and Responsibilities (29 U.S.C. § 668).

2. Executive Order 12196, Occupational Safety and Health Programs for Federal Employees, February 26, 1980.

3. 29 CFR Sec. 1960, et seq., Basic Program Elements for Federal Employee Occupational Safety and Health Programs.

B. In addition to OSHA requirements, the contractor shall develop, implement, and execute a safety plan stated in Section C-1.2.7.J. Such requirements shall be delineated to the contractor by each park unit.

C. All equipment must meet all federal OSHA, state and local safety requirements and must be properly licensed.

D. All operations shall be conducted in accordance with all national and local safety codes, laws, rules, regulations and OSHA safety requirements.

E. When conducting services operations near or adjacent to roadways all employees shall wear reflective, bright orange or lime garment while conducting operations adjacent to roadways. Garment shall be an orange or lime ANSI/ISEA (International Safety Equipment Association) Class 3 Garment (AVY725SC2) with a minimum of 201 square inches of refectories or high-visibility material.

F. All roads and walkways shall remain open to the public unless approved by the COR. Public ways shall not be encumbered nor subjected to any unusual traffic situations created by reason of operations under The Contract without approval of the COR.

G. On occasion services requested under The Contract may require road or lane closures. On such occasions closure will be the responsibility of the NPS. Such closures shall require a minimum of five (5) working days notice from the contractor to the COR. Such closures will be subject to rush hour restrictions. Closure of a road or lane without the approval of the COR is prohibited. There shall be no requests for lane closures on the Friday before a Monday Federal holiday and the Wednesday before the Thanksgiving holiday.

H. No one except the operator shall be within 5 feet of any operating equipment.

I. Warning Signs: For roadside work under The Contract, the contractor shall provide, erect, and maintain all necessary warning signs to insure the safe flow of traffic, protection of the work area, and the safety of the public. All traffic controls and safety devices shall meet and/or exceed current Federal Department of Highways and ANSI standards for working on or near roadways. The following shall be required when working adjacent to roadways. specifically:

1. Warning Signs shall be 48 inch x 48 inch, diamond shaped, with a black message on an orange background. specifically:

a. WORK AHEAD or SHOULDER WORK AHEAD

b. WATCH FOR SLOW MOVING VEHICLES

c. END WORK or END SHOULDER WORK

2. Warning signs and shoulder work zones meet or exceed standards as dictated in the Manual of Uniform Traffic Control Devices. (MUTCD)

3. Warning signs shall be located on the right hand side of the roadway. On divided roadways with a median, both the left and right sides shall be signed.

4. The "Watch for Slow Moving Vehicles" warning sign shall be located 500 feet beyond the "Work/Shoulder Work Ahead" warning sign.

5. The WORK AHEAD/SHOULDER WORK AHEAD signs shall be repeated every one mile.

6. The maximum length of the work zone shall be four miles.

7. The warning signs shall be mounted on temporary supports not less than 1 foot above the pavement or turf elevation.

8. Warning signs shall be removed when fencing/shoulder work operations have ceased.

J. Notification signs shall be submitted and approved by the COR before posting. The sign shall be legible from a distance of at least 25 feet and clearly. Signs shall be spaced as required by the laws under which jurisdiction falls.

C-3 Government-Furnished Property and Services

A. The Government will provide all plastic safety fencing, metal fence stakes, and plastic “Zip Ties”.

B. The Government will provide all necessary temporary work zones where a travel lane must be closed to permit worker and visitor safety. Work zones requiring lane closures will be erected and removed by trained NPS personnel according to the Manual of Uniform Traffic Control Devices.

C. The Government will provide the contractor with access to government or NPS–related policies and management guidelines, asset inventories, files/records and maps as necessary to meet the requirements of the contract as it relates to performance of turf maintenance activities.

C-4 SERVICE PROVIDER Furnished Items

A. The contractor shall provide all labor, equipment, tools and services necessary to perform prescribed grounds maintenance and all related incidental work in accordance with the Contract. The name or logo of the contractor must be clearly displayed on all vehicles used on the job.

B. The contractor shall provide temporary work zones on shoulders where lane closures are not necessary. Specifications are noted in C-1.08-I

C. All equipment furnished by the contractor shall be approved by the COR prior to use and shall comply with all federal, state, and local laws and regulations.

D. The Table C-4-1 identifies load restrictions that shall not be exceeded:

Table C-4-1: Vehicle Load Restriction

Single Unit

Combination Unit

E. The contractor shall not perform any routine or preventative equipment repairs on NPS property unless previously approved by the COR. Only emergency repairs as determined by the COR can be performed.

F. Contractor Furnished Training: The contractor shall ensure that all employees have been properly trained and are qualified to perform all tasks required by the Contract. This includes all mandatory and NPS advisory safety training.

G. The contractor shall maintain all certifications and/or records of all training and ensure they are available for Government review.

H. The contractor shall use NPS approved forms to document training.

c-5 EXECUTION/ Service Requirements

5.01 General

This Statement of Work encompasses the performance requirements, workload, and performance standards necessary to perform the services required in support of the Fence Installation and Removal Services, interagency agreement, cooperative agreement, contract, and related functions at NPS. Any proposed organization shall be structured in the most efficient and cost effective manner to meet the operational performance requirements, using processes that are clear, well documented, and auditable, with the intended outcome of producing high quality documents and services. The contractor shall propose an organization, methodology, processes, and staffing that are cost-effective and structured in a manner to provide a seamless Fence Installation and Removal operation. The proposed organization shall also enable (or at a minimum shall not prevent or impede) the development and implementation of future or currently unforeseen changes to Government initiatives or other information technology improvements. The contractor shall perform the required line items in accordance with the Statement of Work (SOW) in sections C-5.02 though sections C-9. This is a firm fixed contract with a period of performance of a base plus four option years C-5.02 Fencing Activities

The Work consists of installing, maintaining and removing temporary plastic safety fence, stakes and “Zip Ties”.

Additional quantities of plastic safety fence are only estimates in this specification. Any additional fencing required will be specified in the Special Provisions or negotiated as Extra Work in accordance with Specification.

C-5.02.1 Fence Installation The contractor shall:

A. Perform a general installation of green plastic safety fence to protect the natural and cultural resources of the National Park Service.

B. Install fence one (1) foot away from the back of the roadside curb.

C. Install fence in a straight, tight upright position as not to allow fence to protrude into traffic.

D. Install stake below the top sight line of the fence.

E. Install stakes a distance capable of supporting fencing for a long period of time. Stakes shall be placed no further than ten (10) feet apart.

F. Fence shall be attached to each stake with three (3) plastic Zip Ties. One tie near the top, one tie in the center and one tie at the bottom.

G. Maintain adequate openings in fence at designated crosswalks.

H. Do not anchor/tie fencing onto existing structures unless approved by COR.

I. Not store material or equipment on site without prior approval of the COR.

J. Erect plastic safety fence to maintain a safe, protective, and visually pleasing appearance.

a. Note: No stakes shall be left erected without being attached with fencing material.

C-5.02.2 Fence Removal The contractor shall:

A. Remove plastic safety fencing following the event or at the request of the COR and deliver to the NPS GWMP Storage site at 2700 GWMP Arlington. VA..

B. Remove all stakes at the time of fence removal, following the event or at the request of the COR and dispose of off-site.

C. Clean up all waste material prior to leaving work site and dispose off-site.

Table C-5-2: Work Load- Estimate

Totals

C-5.02.3 Material A. The Government shall supply all required plastic safety fence material and “Zip Ties” used to fasten the fence to the fence posts.

B. Fence material shall be a minimum of 4 feet in height.

C. The Government shall supply the metal support stakes. The metal support stakes are hot rolled 1”steel round stock five feet in length and sharpened to a point at one end.

C-5.02.4 Procedure A. Plastic safety fence shall be installed and maintained such that the fence is measured at four feet (4) from grade to the top of the fence..

B. The metal fence stakes shall be driven into the ground to a minimum depth of twelve inches (12).