P09 EO Alinity m Service SOW -final.pdf

STATEMENT OF WORK

ABBOTT LABORATORIES EQUIPMENT

A. BACKGROUND

The Biomedical Engineering department at VA New Jersey Health Care System (NJHCS) is requesting full-service coverage for maintenance, repairs, parts, software updates, and technical support on government owned Abbott Laboratories equipment located at New Jersey Healthcare System, East Orange Campus. This equipment is specialized, and outside support is needed.

B. OBJECTIVES

The Contractor is to maintain, update, service and support all components of the clinical line item listed in Section G. Equipment , throughout the total contract period at the VA New Jersey Healthcare System. This full-service contract is to include the replacement of parts, service support, telephone support, software and hardware support, continuing education for VA staff and support service, full maintenance coverage by providing all replacement parts, labor, travel expenses, tools, test equipment and other incidentals necessary to maintain or restore the listed equipment to operating specifications according to the manufacturer’s recommendations throughout the term of the contract.

C. DEFINITIONS/ACRONYMS

• CO – Contracting Officer.

• COR – Contracting Officer Representative

• FSE – Field Service Engineer. A person who is authorized be the contractor to perform maintenance (scheduled{preventive} or unscheduled{corrective}) services on the VAMC premises.

• SR – Service Report. Documentation of the services rendered for each incidence of work performance under the terms and condition of the contract.

• Acceptance Signature – Signature of VA employee who indicates FSE demonstrated service conclusion/status and User has accepted work as complete/pending in SR.

• Authorization Signature – COR’s signature; indicates COR accepts work status as stated in SR

• HTM – Healthcare Technology Management

• OEM – Original Equipment Manufacturer

D. PERIOD OF PERFORMANCE

After the contract has been awarded, the period of performance will be defined within the following time parameters. The estimated period of performance with the provision of four option years:

• Base Year: May 05, 2023 – May 04, 2024

• Option Year One: May 05, 2024 – May 04, 2025

• Option Year Two: May 05, 2025 – May 04, 2026

• Option Year Three: May 05, 2026 – May 04, 2027

• Option Year Four: May 05, 2027 – May 04, 2028

Sherman, Emmanuel L.

I was told in an SOW submitted after this one that I shouldn’t include my name

Adjusted the POP to align with the new timeline

E. PLACE OF PERFORMANCE

Delivery of services in this case will be conducted virtual and/or at the following addresses:

• VA New Jersey Healthcare System – East Orange Campus – Building 1, Microbiology Department o 385 Tremont Ave, East Orange, NJ 07018

F. SCOPE OF WORK (TASKS FOR SERVICES)

The service agreement will cover the following government owned equipment:

• REPAIRS

o All Field Engineer on site visits must be performed within twenty-four (24) business hours during the normal VA business hours 8:00am-5:00 pm, Monday through Friday, excluding Federal holidays On-site response time must be within 24 business hours of request o All telephone technical support must be included with the service and addressed within two (2) hours o Repair parts must be provided and shipped, next business day 10:30 am.

o All replacement parts must be of OEM quality and guaranteed against defects and/or failure for a period of ninety (90) days from the date of installation o Work to be performed, which is not covered under this contract, must be pre-approved by the contract specialist/officer and a separate purchase order will be issued for the work to be performed. Failure to obtain prior authorization will result in non-payment of charges incurred.

• PARTS

o All parts will be provided and replaced as necessary o Only new parts of OEM quality will be used routinely o Usage of refurbished parts will not be accepted.

• SCHEDULE MAINTENANCE (PREVENTIVE MAINTENANCE)

o Preventive maintenance must be scheduled during normal VA business hours as identified above.

All parts and equipment necessary to complete the preventive maintenance must be provided and installed at the time of maintenance.

• SOFTWARE

o All software updates, inclusive of installation of any minor patches or major revisions, must be included o The Contractor must assist in any/all software and/or network vulnerabilities identified by the Government that need remediation as expressed by the Government

• SERVICE DOCUMENTATION

o At the conclusion of each repair and scheduled maintenance call, the Contractor must provide a written service report prior to leaving the site and submit electronically via email, within three (3) business days indicating:

Date(s) of service Make, model, serial number, and barcode/ID number of the equipment serviced Name of FSE who performed the work

Rivera, Mariangie be provided at no additional cost – I removed this and stated it must be included

Sherman, Emmanuel L.

Thank you.

Rivera, Mariangie Next day as in business day?

Sherman, Emmanuel L.

Yes

Rivera, Mariangie Is this necessary or can we say that refurbished will not be accepted since the bullet before it says only new parts of OEM.

Sherman, Emmanuel L.

That’s fine

Rivera, Mariangie Business day?

Made adjustments to this sentence

Hours worked Description of the reported problem, the services performed, and parts replaced Make, model, serial number, barcode/ID number, and proof of up-to-date calibration of the test equipment used in the repair or preventive maintenance service.

Quantifiable measurement results, inclusive of range and tolerance, for all tests conducted

• REPORTS

o The Contractor must provide either two (2) physical copies of the device user and service manuals, or a digital copy of both the user and service manuals.

G. EQUIPMENT

Item

Asset Number

Serial Number

Device Model Product Description

1 120050 00541 Alinity m ANALYZERS: LAB: MOLECULAR ASSAY

H. OTHER COVERAGE REQUIREMENTS

• Proactive and predictive remote support o Ambassador, single Abbott point of contact for the Facility o AbbottLink o Global Real-Time Support Centers o Predictive Alerts o AbbottLink Remote Diagnostics o eUpdates via AbbottMail o Regular Business Reviews

• Maintenance and Repair o Annual Manufacturer – Recommended Maintenance o Manufacturer-Recommended Operational & Safety Improvements o Replacement Parts

• On-Site Service Hours Coverage o On-site Service and Support o Three-day Response

• Phone Support Center o Regular Business Hours o Alinity m Extended Phone Support

• Other Service and Support Products o Alinity m Operations Training o First Available

I. CHANGES TO STATEMENT OF WORK

Any changes to this SOW must be authorized and approved only through written correspondence from the CO. Unauthorized changes to the SOW and services provided out of the SOW that incur costs by the contractor through the actions of parties other than the CO, shall be borne by the Contractor.

Rivera, Mariangie Is this the same as sub-bullet two after date(s) of service?

No. This is for the test equipment the Contractor uses to complete the preventive maintenance. Sub-bullet two is about the equipment being maintenanced.