P01 SOW - Guest WiFi FY24-2.pdf

STATEMENT OF WORK

VA Guest Internet Access

1. SCOPE: Award to a single company for all labor, transportation, parts, equipment, supplies, and expertise necessary to provide access to, and maintain a Wireless Guest Internet Access System in the following locations at the Iowa City VA Healthcare System (ICVAHCS) in Iowa City, IA and associated outlying Community Based Outpatient Clinics (CBOC’s) in the Eastern Iowa/Western Illinois area. Physical addresses are accessible in Attachment 1:

1) Building 1, floors Basement through 10 at ICVAHCS NOTE: Signal need not penetrate into lead lined rooms on floor 2 of Building 1

2) Building 50

3) Building 50 – 1st Floor, Primary Care

4) Building 50 – 2nd Floor

5) Building 50 – 8th Floor Hemodialysis

6) Building 2 – 2nd Floor

7) Decorah, IA CBOC

8) Galesburg, IL CBOC

9) Davenport CRRC, 415 Perry Street, Davenport, IA

10) Federal Building, Iowa City, IA

2. CONTRACT PERIOD:

Base Year: 03/26/2024 – 03/25/2025 Option Year 1: 03/26/2025 – 03/25/2026 Option Year 2: 03/26/2026 – 03/25/2027 Option Year 3: 03/26/2027 – 03/25/2028 Option Year 4: 03/26/2028 – 03/25/2029

3. SPECIFICATIONS:

A. Wireless internet access infrastructure must be distinctly separate wiring from the VA’s OI&T wireless network used for VA business operations.

B. Wireless internet access must not interfere in any way with the VA’s OI&T wireless network used for VA business operations.

C. Wireless internet access must not interfere in any way with any medical devices in the facility.

D. Speed of this wireless system will provide a minimum of 50Mbs download/10Mbs upload.

E. Network devices should be compatible with industry standard wireless protocols (e.g., 802.11b/g/n)

F. Devices to be supported include both Windows© and Apple© computer systems, as well as smart cellular phones, and tablet computers.

4. SERVICES TO BE PROVIDED:

A. If a site survey is necessary to determine exactly how many access points are required to cover the desired locations, then it must be completed at the cost of the contractor.

B. A design document should be provided to the VA for review and approval prior to any actual installation work being performed.

C. Provide and install non-proprietary (able to work with multiple internet service providers) wireless AP’s (access points) to cover the locations requested, listed below in Attachment 2, with reference to heat maps provided. This work will need to be scheduled with the VA to minimize the disruption to patient care.

NOTE: Any penetrations made through fire or smoke barriers must be sealed with NFPA approved fire stopping.

D. Testing of system functionality to ensure that system provides access at all installed points and provides complete coverage of all desired areas.

E. Subscription to a network filtering service/device that prevents users from visiting inappropriate sites. Device/subscription must allow additional blocking as determined by VA policies and procedures. NOTE: A filter list will be provided on a regular basis to the offeror as the need arises since websites may change addresses or new sites may appear from time to time.

F. Toll-free telephone support for reporting problems with the service and first level troubleshooting via telephone.

G. Maintenance and Repair services available during normal business hours (8am to 5pm, Monday thru Friday excluding Federal Holidays) for any issues with hardware or connectivity with the system. On-site response time of 4 hours (during normal business) from the time an issue is reported by the VA.

H. Provide remote monitoring.

NOTE: The system is not required to be fault-tolerant

5. SPECIAL INSTRUCTIONS:

A. Pre-Bid Meeting: The Contracting Officer will set up a meeting prior to the close of the solicitation to answer any questions, or allow the offerors to view the site

B. Documentation: At the conclusion of the installation, documentation of all testing will be provided to the VA.

Attachment 1: Physical Addresses

Iowa City VA Healthcare System 601 Highway 6 West (US 6) Iowa City, IA 52246

Decorah VA Clinic 915 Short Street Decorah, IA 52101

Galesburg VA Clinic 310 Home Blvd.

Galesburg, IL 61401

Davenport CRRC 415 Perry Street Davenport, IA

Iowa City Federal Building 400 South Clinton Street Iowa City, IA 52240

The heat maps will be provided to the winning vendor.

RECORDS MANAGEMENT OBLIGATIONS

A. Applicability

This clause applies to all Contractors whose employees create, work with, or otherwise handle Federal records, as defined in Section B, regardless of the medium in which the record exists.

B. Definitions

“Federal record” as defined in 44 U.S.C. § 3301, includes all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the United States Government or because of the informational value of data in them.

The term Federal record:

1. includes Iowa City VAHCS records.

2. does not include personal materials.

3. applies to records created, received, or maintained by Contractors pursuant to their Iowa City

VAHCS contract.

4. may include deliverables and documentation associated with deliverables.

C. Requirements

1. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

2. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

3. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

4. Iowa City VA HCS and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of Iowa City VAHCS or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to Iowa City VAHCS. The agency must report promptly to NARA in accordance with 36

CFR 1230.

5. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to Iowa City VA HCS control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

6. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts.

The Contractor (and any sub-contractor) is required to abide by Government and Iowa City VA HCS guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

7. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with Iowa City VAHCS policy.

8. The Contractor shall not create or maintain any records containing any non-public Iowa City VAHCS information that are not specifically tied to or authorized by the contract.

9. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

10. The Iowa City VA HCS owns the rights to all data and records produced as part of this contract.

All deliverables under the contract are the property of the U.S. Government for which Iowa City VA HCS shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20.

11. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.

D. Flowdown of requirements to subcontractors

1. The Contractor shall incorporate the substance of this clause, its terms and requirements including this paragraph, in all subcontracts under this [contract vehicle], and require written subcontractor acknowledgment of same.

2. Violation by a subcontractor of any provision set forth in this clause will be attributed to the Contractor.