Fieldwork RFP OPM15-11-R-0003.pdf

Background

Investigations

Fieldwork

Services

Solicitation

Solicitation

OPM15-11-R-0003

United States

Office of Personnel

Management

Background Investigations Fieldwork Services

Solicitation OPM15-11-R-0003 i

U.S. OFFICE OF PERSONNEL MANAGEMENT

REQUEST FOR PROPOSALS

OPM15-11-R-0003

BACKGROUND INVESTIGATIONS FIELDWORK SERVICES

INFORMATION TO BIDDERS/OFFERORS

BIDDERS/OFFERORS ARE REMINDED THAT INFORMATION FURNISHED UNDER

THIS SOLICITATION MAY BE SUBJECT TO DISCLOSURE UNDER THE FREEDOM OF

INFORMATION ACT (FOIA). THEREFORE, ALL ITEMS THAT ARE CONFIDENTIAL TO

BUSINESS, OR CONTAIN TRADE SECRETS, PROPRIETARY, OR PERSONNEL

INFORMATION MUST BE CLEARLY MARKED. MARKING OF ITEMS WILL NOT

NECESSARILY PRECLUDE DISCLOSURE WHEN THE OFFICE OF PERSONNEL

MANAGEMENT DETERMINES DISCLOSURE IS WARRANTED BY FOIA. HOWEVER,

IF SUCH ITEMS ARE NOT MARKED, ALL INFORMATION CONTAINED WITHIN THE

SUBMITTED DOCUMENTS WILL BE DEEMED TO BE RELEASABLE.

READING ROOM (Ref. Section L.6 (g))

Review of materials in the reading room is by appointment only at:

OPM – Federal Investigation Services

Federal Investigative Services, 1137 Branchton Road

Boyers, PA 16018

Contact Charles S. Stevenson IV at Charles.Stevenson@opm.gov or (724) 794-5612 at extension

7498 to set up an appointment. Appointments will be granted on a first come first served basis and will be in up to 8 hour blocks to ensure that all vendors have sufficient time to review the materials. Space will be limited so only four individuals per vendor will be allowed in the reading room at any one time; however, OPM will try to accommodate more if needed and possible.

PRE-PROPOSAL CONFERENCE (Ref. Section L.6 (h))

OPM will host a pre-proposal conference in the Pittsburgh, PA/Grove City, PA area on or around

March 9, 2011. Offerors that wish to attend must contact Charles S. Stevenson IV no fewer than three days in advance of the conference date, at Charles.Stevenson@opm.gov or (724) 794-5612 at extension 7498 to be placed on the guest list. Space will be limited so only two individuals per vendor will be allowed to attend.

QUESTIONS (Ref. Section L.6 (i))

Offerors are reminded that OPM will provide responses to written questions concerning this requirement if submitted no later than Monday, March 14, 2011, at 3:00 p.m. local time (EDT).

ii

Questions must be emailed to James C. Thieme, Contracting Officer, at

James.Thieme@opm.gov.

NOTICE OF SOLICITATION CLOSING DATE AND TIME (Ref. Section L.6(a))

All offers MUST be received by 3:00 PM EDT on Monday April 18, 2011 at the following address:

James C. Thieme

Contracting Officer

U.S. Office of Personnel Management

Boyers Contracting Group

1137 Branchton Rd.

NOTICE REGARDING LATE SUBMISSIONS, MODIFICATIONS, AND

WITHDRAWALS OF PROPOSALS

Your attention is called to Section L.2, FAR Clause 52.215-1, part (c) Submission, modification, revision, and withdrawal of proposals. In essence, the provision states that offers will not be considered if received after the date and time specified, unless the offer meets the requirements set forth in part (c)(3)(ii) of the provision mailto:James.Thieme@opm.gov iii

PART 1 – THE SCHEDULE____________________________________________________ 1

SECTION A – SOLICITATION/CONTRACT FORM __________________________________ 1

A.1 PROPOSAL SUBMISSION CHECKLIST _____________________________________________ 1

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST ___________________________ 3

B.1 OVERVIEW _____________________________________________________________________ 3

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS_______________________________________ 3

B.3 NEW REQUIREMENTS ___________________________________________________________ 3 B.4 TRAVEL COSTS _________________________________________________________________ 4 B.5 CONTRACT LINE ITEM PRICING __________________________________________________ 4 B.6 PHASE IN PERIOD _______________________________________________________________ 4 B.7 CONTRACT LINE ITEM NUMBERS (CLIN) __________________________________________ 5

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW ___________________________ 11

C.1 INTRODUCTION AND PROGRAM OBJECTIVES ____________________________________ 11

C.2 SCOPE OF WORK _______________________________________________________________ 11 C.3 LABOR ________________________________________________________________________ 12

C.4 GOVERNMENT PROPERTY – LIFE OF CONTRACT _________________________________ 13

C.5 MATERIALS ___________________________________________________________________ 16

C.6 QUALITY ASSURANCE SURVELLANCE PLAN _____________________________________ 17

C.7 CONTRACTOR QUALITY CONTROL – COMPLIANCE WITH QUALITY STANDARDS ___ 17

C.8 OVERSIGHT OF INVESTIGATORS AND INVESTIGATIVE TECHNICIANS ______________ 18

C.9 CASE MANAGEMENT __________________________________________________________ 19 C.10 CONTRACTING OFFICER (CO) ___________________________________________________ 20 C.11 INVESTIGATIVE REQUIREMENTS _______________________________________________ 20

C.12 ADDITIONAL INVESTIGATIVE REQUESTS AND SPECIAL REQUIREMENTS ___________ 23

C.13 ADDITIONAL INFORMATION ____________________________________________________ 23 C.14 PROGRAM MANAGEMENT ______________________________________________________ 23 C.15 DELIVERABLES ________________________________________________________________ 24

SECTION D -- PACKAGING AND MARKING ______________________________________ 27

D.1 PACKAGING ___________________________________________________________________ 27 D.2 LABELING ____________________________________________________________________ 27 D.3 SPECIAL HANDLING OF CLASSIFIED MATERIAL __________________________________ 27

SECTION E – INSPECTION AND ACCEPTANCE ___________________________________ 29

E.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998) ____________________ 29 E.2 52.246-4 INSPECTION OF SERVICES - FIXED-PRICE. (AUG 1996) _____________________ 29

E.3 ASSESSING CONTRACTOR PERFORMANCE _______________________________________ 30

E.4 INVESTIGATIONS QUALITY ASSESSMENT _______________________________________ 30

SECTION F: DELIVERIES OR PERFORMANCE ___________________________________ 31

F.1 52.242-15 STOP-WORK ORDER. (AUG 1989) ________________________________________ 31 F.2 52.242-17 GOVERNMENT DELAY OF WORK. (APR 1984) ____________________________ 31 F.3 PERFORMANCE ________________________________________________________________ 32 F.4 PERIOD OF PERFORMANCE _____________________________________________________ 36 F.5 PLACE OF PERFORMANCE ______________________________________________________ 36 F.6 ORDERING ____________________________________________________________________ 36 F.7 ISSUING TASK ORDERS ________________________________________________________ 36 F.8 DELIVERY SCHEDULE __________________________________________________________ 37 F.9 SHIPPING DESTINATION ________________________________________________________ 39

SECTION G – CONTRACT ADMINISTRATION DATA ______________________________ 40

G.1 CONTRACTING OFFICER (CO) ___________________________________________________ 40

G.2 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE _________________________ 40

G.3 LIMITATION OF TECHNICAL DIRECTION FROM THE COTR ________________________ 40

G.4 CONTRACTOR'S INVOICES ______________________________________________________ 41 iv

G.6 ADDITIONAL PAYMENT INFORMATION: UPGRADES AND DOWNGRADES ___________ 44

G.7 CONTRACT TERMINATION _____________________________________________________ 45 G.8 PRICING OF ADJUSTMENTS _____________________________________________________ 45 G.9 TRAVEL AND PER DIEM ________________________________________________________ 45

SECTION H – SPECIAL CONTRACT REQUIREMENTS _____________________________ 46

H.1 CONTRACT TYPE ______________________________________________________________ 46 H.2 REPORTS ______________________________________________________________________ 46

H.3 NEGLIGENCE OR MISCONDUCT BY CONTRACTOR EMPLOYEES OR

SUBCONTRACTORS ___________________________________________________________________ 46

H.4 RESPONSIBILITY FOR LOSS, PERSONAL INJURY OF CONTRACTOR PERSONNEL _____ 48

H.5 ALL ITEMS TO BECOME PROPERTY OF THE GOVERNMENT ________________________ 48

H.6 ATTIRE _______________________________________________________________________ 48 H.7 SECURITY _____________________________________________________________________ 49 H.8 PRIVACY ACT PROVISIONS _____________________________________________________ 54 H.9 BUSINESS CONTINUITY PLAN ___________________________________________________ 54 H.10 STAFFING AND QUALIFICATIONS _______________________________________________ 54 H.11 DISCLOSURE OF INFORMATION _________________________________________________ 56 H.12 LIMITED DISTRIBUTION OF DATA AND INFORMATION ____________________________ 57 H.13 CONFIDENTIALITY OF DATA ___________________________________________________ 57

H.14 REPORTING REQUIREMENTS FOR CONTRACTOR EMPLOYEES AND

SUBCONTRACTORS ___________________________________________________________________ 57

H.15 REIMBURSEMENT TO OPM FOR PROCESSING COSTS, ADJUDICATION, AND RECORD

MAINTENANCE _______________________________________________________________________ 58 H.16 1752.200-70 - ON-SITE WORKING CONDITIONS (JUL 2005) __________________________ 58 H.17 1752.205-70 - ANNOUNCEMENT OF CONTRACT AWARD (JUL 2006) __________________ 60 H.18 1752.209-70 - CONTRACTOR PERFORMANCE CAPABILITIES (JUL 2005) ______________ 60 H.19 1752.209-71 - CONTRACTOR‘S KEY PERSONNEL (JUL 2005) _________________________ 60 H.20 1752.209-72 - QUALIFICATIONS OF CONTRACTOR‘S EMPLOYEES (JUL 2005) _________ 61 H.21 1752.209-73 - STANDARDS OF CONDUCT (JUN 2006) ________________________________ 62 H.22 1752.209-74 - ORGANIZATIONAL CONFLICTS OF INTEREST (JUL 2005) _______________ 62 H.23 1752.209-75 - REDUCING TEXT MESSAGING WHILE DRIVING (OCT 2009) _____________ 63 H.24 1752.219-70 - SMALL BUSINESS SUBCONTRACTING PLAN (JUN 2006) ________________ 64

H.25 1752.222-70 - NOTICE OF REQUIREMENT FOR CERTIFICATION OF NONSEGREGATED

FACILITIES (JUL 2005) _________________________________________________________________ 65

H.26 1752.222-71 - SPECIAL REQUIREMENTS FOR EMPLOYING SPECIAL DISABLED

VETERANS, VETERANS OF THE VIETNAM ERA, AND OTHER ELIGIBLE VETERANS (JUL 2005) 65

H.27 1752.223-71 - ENVIRONMENTALLY PREFERABLE PRODUCTS AND SERVICES (JUL 2005)

H.28 1752.224-70 - PROTECTING PERSONALLY IDENTIFIABLE INFORMATION (MAY 2009) _ 66 H.29 1752.224-71 - FREEDOM OF INFORMATION ACT REQUESTS (SEP 2009) _______________ 68 H.30 1752.233-70 - OPM Protest Procedures [Applicable to Solicitations Only] (Dec 2010) __________ 69 H.31 1752.237-70 - NON-PERSONAL SERVICES (JUL 2005) ________________________________ 69 H.32 1752.239-70 - INTERNET PROTOCOL VERSION 6 (IPV6) (JUL 2005) ____________________ 70 H.33 1752.239-71 - INFORMATION TECHNOLOGY SYSTEMS SECURITY (JUL 2005) _________ 70 H.34 1752.239-72 - CONTRACTOR ACCESS TO OPM IT SYSTEMS (JAN 2008) _______________ 70 H.35 1752.239-73 - SECTION 508 STANDARDS (JUL 2005) _________________________________ 71 H.36 1752.242-70 - CONTRACT PERFORMANCE INFORMATION (JUL 2005) _________________ 72

PART II – CONTRACT CLAUSES _____________________________________________ 73

SECTION I: CONTRACT CLAUSES _______________________________________________ 73

I.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998) ____________________ 73

I.2 52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING

RESPONSIBILITY MATTERS - ALTERNATE I (JAN 2011) ___________________________________ 75

I.3 52.215-21 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER

THAN COST OR PRICING DATA - MODIFICATIONS. (OCT 2010) - ALTERNATE III (OCT 1997) ___ 76 v

I.4 52.216-18 ORDERING. (OCT 1995) _________________________________________________ 78 I.5 52.216-22 INDEFINITE QUANTITY. (OCT 1995) _____________________________________ 78 I.6 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT. (MAR 2000) ____________ 79

I.7 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES. (MAY 1989)____ 79

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH. _____________ 80

SECTION J -- LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS ______ 80

J.1 DOCUMENTS INCORPORATED BY REFERENCES (available in the reading room prior to award) 80 J.2 ATTACHMENTS ________________________________________________________________ 81

PART IV - REPRESENTATIONSAND INSTRUCTIONS ___________________________ 82

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF

OFFERORS ____________________________________________________________________ 82

K.1 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS. (OCT 2010) ___________ 82

SECTION L -- INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS __________ 87

L.1 52.252-01 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB1998) ___ 87

L.2 52.215-1 INSTRUCTIONS TO OFFERORS—COMPETITIVE ACQUISITION, ALTERNATE I

(OCT 1997) ____________________________________________________________________________ 87

L.3 52.215-20 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER

THAN COST OR PRICING DATA (OCT 2010) ______________________________________________ 93 L.4 52.216-01 TYPE OF CONTRACT (APR 1984) ________________________________________ 94 L.5 52.233-02 SERVICE OF PROTEST (SEP 2006) ________________________________________ 94

L.6 INSTRUCTIONS FOR PREPARING PROPOSALS ____________________________________ 94

SECTION M -- EVALUATION FACTORS FOR AWARD ____________________________ 102

M.1 52.252-01 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB1998) __ 102

M.2 GENERAL ____________________________________________________________________ 102

M.3 TECHNICAL EVALUATION FACTORS ___________________________________________ 102

M.4 PRICE PROPOSAL EVALUATION ________________________________________________ 104 M.5 DISCOUNT LIMITATION _______________________________________________________ 104 M.6 PRICE/COST EVALUATION (NOT POINT SCORED) ________________________________ 104 M.7 COMPETITIVE RANGE _________________________________________________________ 104 M.8 METHOD OF AWARD __________________________________________________________ 105 M.9 AWARD ______________________________________________________________________ 105

ATTACHMENT 1 – PRODUCT DESCRIPTIONS ________________________________ 106

ATTACHMENT 2 – RESUME FORMAT, QUALIFICATIONS, AND TRAINING

REQUIREMENTS __________________________________________________________ 120

ATTACHMENT 3: REFERENCES ____________________________________________ 123

ATTACHMENT 4: DISCONTINUED CASE BILLING RATES _____________________ 124

ATTACHMENT 5: USDOL WAGE LABOR DETERMINATION (INCORPORATED BY

REFERENCE) 125

ATTACHMENT 6: U.S. OFFICE OF PERSONNEL MANAGEMENT SMALL BUSINESS

SUBCONTRACTING PLAN OUTLINE ________________________________________ 126

ATTACHMENT 7: ACCESS TO OPM IT SYSTEMS STAFFING CHANGE REPORT

TEMPLATE 133

PART 1 – THE SCHEDULE

SECTION A – SOLICITATION/CONTRACT FORM

A.1 PROPOSAL SUBMISSION CHECKLIST

This checklist is provided as an aid to Offerors to ensure that their proposals are complete.

Offerors must submit a copy of this checklist on the front page of their Volume 2, Price

Proposal. For specific proposal format requirements see Section L.6. Please ensure that each of the following elements is included with your proposal submission.

Item Included

1. One original and seven copies of the Volume 1 Technical Proposal. Ensure that the document does not exceed page length limitations or use improper font size or margins.

2. One original and two copies of the Volume 2 Price Proposal. Your Price

Proposal must include the following:

Completed and signed Optional Form 308

Applicable items from Section B of this solicitation

Current Financial Statements

Completed and Signed Standard Form 30 from any solicitation amendments issued.

Completed copy of this checklist.

3. One CD-ROM electronic copies of the Volume 1 Technical proposal. The

CD should contain a copy of the proposal in both Adobe PDF (Version 8.0 or later) and Microsoft Word (Version 2003 or later)

4. One CD-ROM electronic copies of the Volume 2 Price proposal. The CD should contain a copy of the proposal in both Adobe PDF (Version 8.0 or later) and Microsoft Excel (Version 2003 or later). This CD may also contain a copy of the cost proposal in Microsoft Word (Version 2003 or later).

SOLICITATION AND OFFER -

NEGOTIATED ACQUISITION

PAGE OF PAGES

2 132

I. SOLICITATION

1. SOLICITATION NUMBER 2. DATE ISSUED 3. OFFERS DUE BY 4. OFFERS VALID FOR 60 DAYS UNLESS A DIFFERENT

PERIOD IS ENTERED HERE

OPM15-11-R-0003 120 Days

5. ISSUED BY 6. ADDSESS OFFER TO (If other than Item 5)

U.S. Office of Personnel Management Boyers Contracting Group 1137 Branchton Rd.

7. FOR INFORMATION CALL (No collect calls)

A. NAME B. TELEPHONE C. E-MAIL ADDRESS

James C. Thieme, Contracting Officer

AREA CODE PHONE NUMBER

James.Thieme@opm.gov 724 794-7171

8. BRIEF DESCRIPTION

Background Investigations Fieldwork Services

9. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I – THE SCHEDULE PART II – CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM 1-2 I CONTRACT CLAUSES 70-76

B SUPPLIES OR SERVICES AND PRICES/COSTS 3-9 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C DESCRIPTION/SPECS./WORK STATEMENT 10-24 J LIST OF ATTACHMENTS 77-28

D PACKAGING AND MARKING 25-26 PART IV - REPRESENTATIONSAND INSTRUCTIONS

E INSPECTION AND ACCEPTANCE 27-28

K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

79-83

F DELIVERIES OR PERFORMANCE 29-36

G CONTRACT ADMINISTRATION DATA 37-42 L INSTRS., CONDS., AND NOTICES TO OFFERORS 84-98

H SPECIAL CONTRACT REQUIREMENTS 43-69 M EVALUATION FACTORS FOR AWARD 99-102

II. OFFER

The undersigned agrees to furnish and deliver the items or perform services to the extent stated in this document for the consideration stated. The rights and obligations of the parties to the resultant contract shall be subject to and governed by this document and any documents attached or incorporated by reference.

10A. PERSONS AUTHORIZED TO NEGOTIATE 10B. TITLE

10C. TELEPHONE

AREA CODE NUMBER

11. NAME AND ADDRESS OF OFFEROR 12A. SIGNATURE OF PERSON AUTORIZED TO SIGN

12B. NAME OF SIGNER

12C. TITLE OF SIGNER

12D. DATE 12E. TELEPHONE

AREA CODE NUMBER

AUTHORIZED FOR LOCAL REPRODUCTION

OPTIONAL FORM 308 (9-97)

Prescribed by GSA - FAR (48 CFR) 53.215-1(f) mailto:James.Thieme@opm.gov

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 OVERVIEW

This contract is for fieldwork services in support of background investigations as described in

SECTION C indicated in Section 11, Table of Contents of the SF 33, Solicitation, Offer and

Award of the attached contract. Performance of the required services will also be in accordance with the contractor‘s proposal dated ___________, as revised __________. The maximum estimated costs for each year based on the estimated quantities are:

Contractor (estimates)

Base Period 1: $445,000,000.00

Option Period 1: $ 467,000,000.00

Option Period 2: $ 490,000,000.00

Option Period 3: $ 514,500,000.00

Option Period4: $ 540,000,000.00

Grand Total: $ 2,456,500,000.00

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS

This Contract is an indefinite delivery/indefinite quantity firm fixed price contract, with a minimum annual guaranteed value of $2,000,000.00 prorated over any period that is less than a full year and no maximum. To minimize disruptions caused by fluctuating demand for services under this contract, OPM‘s Federal Investigative Service (FIS) will provide the Contractor the estimated number of items for each Contract Line Item Number (CLIN) at least 30 days prior to the start of each fiscal year. If OPM's actual requirements are greater than or less than its estimate, that fact will not constitute the basis for an equitable price adjustment except as this contract may otherwise provide. The number of cases assigned to the contractor(s) under the contract will fluctuate. To the extent it is able, OPM will furnish cases to the contractor(s) on an ongoing basis, to maximize the contractor(s)‘s efficiency and allow the contractor to estimate future needs to the fullest extent possible. All cases available for assignment will be divided, at

OPM‘s discretion, among the multiple contractors and the Federal investigative staff. Case assignment will be based on the contractor capacity, quality level, pending caseload, pricing, timeliness, and work performance. Pricing alone may be a disqualifying factor for case assignment of a particular CLIN. Workload distribution levels will be evaluated quarterly during the base period and at least every six months during the option years.

B.3 NEW REQUIREMENTS

In the event that OPM has new background investigation (BI) or related service requirements that are not covered by existing CLINs, OPM may solicit a proposal from the Contractor to satisfy the new requirement and will modify the contract to add the new requirement upon agreement of the parties to the Contractor's proposal. Alternatively, the parties may agree that the new work be performed under existing CLINs. In the event that the parties cannot reach such an agreement, OPM reserves the right to solicit proposals from other potential providers or add/order the new items via a change order. All prices must be based upon newest released SF86 or SF85 form or DOD form.

B.4 TRAVEL COSTS

On very limited occasions, OPM will reimburse the contractor for travel costs outside the firm fixed price. OPM must authorize any travel reimbursement in advance. The Contractor personnel will be reimbursed for his/her time (per the appropriate CLIN), travel, and expenses in accordance with the Joint Federal Travel Regulations and Federal regulations governing compensation of witnesses. If a customer agency requires that Contractor personnel appear on their behalf, OPM will coordinate the request with the Contractor.

B.5 CONTRACT LINE ITEM PRICING

The contractor shall perform all services as specified in the Statement of Work at the prices in

Product Tables. When new centralized record checks are assumed by OPM and the checks were a Contractor responsibility at the start of this contract a financial adjustment of $9.75 will be collected for each check performed by OPM.

B.6 PHASE IN PERIOD

The first six months of the contract may be considered a phase in period, although the contractor may be given work immediately following the Notice to Proceed. Case types and volume of work will be closely monitored and adjusted during this time as the Contractor demonstrates the ability to deliver quality cases on schedule. Any minimum quantity guarantees are suspended during phase in.

B.7 CONTRACT LINE ITEM NUMBERS (CLIN)

The Contractor shall perform all services as specified in the Statement of Work (SOW). Unit

Price will be inserted upon successful award.

Base Performance Period: Notice to Proceed Date to 09/30/2012

CLIN Product Unit Price

12-101 PRI per case $

12-102 SSBI-PR per case $

12-103 Phase 1 Phased SSBI-PR per case $

12-104 Phase 2 Phased SSBI-PR per case $

12-105 MBI per case $

12-106 BI per case $

12-106a BGI per case $

12-106b BDI per case $

12-107 SSBI per case $

12-107a SGI per case $

12-107b SDI per case $

12-108 ARSI per item $

12-109 NACLC per item $

12-110 ANACI per item $

12-111 ESI (Ordered Separately on NACLC, ANACI, and RSI) per item $

12-112 Basic Record Search per item $

12-113 Bulk Record Search per item $

12-114 Record/File Review per item $

12-115 Personal Source for Coverage per item $

12-116 Personal Source targeted to obtain specific info per item $

12-117 Non-Confrontational Subject Contact per hour $

12-118 Special Factors Phone per hour $

12-119 Special Factors (In Person) per case $

12-120 Personal Source Contact - Affidavit per case $

12-121 Personal Source Contact to Certify Testimony per case $

12-122 Per Hour Technical per case $

12-123 Per Hour Investigative Professional per case $

Option Period One: 10/1/2012 – 09/30/2013

13-101 PRI per case $

13-102 SSBI-PR per case $

13-103 Phase 1 Phased SSBI-PR per case $

13-104 Phase 2 Phased SSBI-PR per case $

13-105 MBI per case $

13-106 BI per case $

13-106a BGI per case $

13-106b BDI per case $

13-107 SSBI per case $

13-107a SGI per case $

13-107b SDI per case $

13-108 ARSI per item $

13-109 NACLC per item $

13-110 ANACI per item $

13-111 ESI (Ordered Separately on NACLC, ANACI, and RSI) per item $

13-112 Basic Record Search per item $

13-113 Bulk Record Search per item $

13-114 Record/File Review per item $

13-115 Personal Source for Coverage per item $

13-116 Personal Source targeted to obtain specific info per item $

13-117 Non-Confrontational Subject Contact per hour $

13-118 Special Factors Phone per hour $

13-119 Special Factors (In Person) per case $

13-120 Personal Source Contact - Affidavit per case $

13-121 Personal Source Contact to Certify Testimony per case $

13-122 Per Hour Technical per case $

13-123 Per Hour Investigative Professional per case $

Option Period Two: 10/1/2013 – 09/30/2014

14-101 PRI per case $

14-102 SSBI-PR per case $

14-103 Phase 1 Phased SSBI-PR per case $

14-104 Phase 2 Phased SSBI-PR per case $

14-105 MBI per case $

14-106 BI per case $

14-106a BGI per case $

14-106b BDI per case $

14-107 SSBI per case $

14-107a SGI per case $

14-107b SDI per case $

14-108 ARSI per case $

14-109 NACLC per case $

14-110 ANACI per case $

14-111 ESI (Ordered Separately on NACLC, ANACI, and RSI) per item $

14-112 Basic Record Search per job $

14-113 Bulk Record Search per job $

14-114 Record/File Review per item $

14-115 Personal Source for Coverage per item $

14-116 Personal Source targeted to obtain specific info per item $

14-117 Non-Confrontational Subject Contact per item $

14-118 Special Factors Phone per item $

14-119 Special Factors (In Person) per item $

14-120 Personal Source Contact - Affidavit per item $

14-121 Personal Source Contact to Certify Testimony per item $

14-122 Per Hour Technical per hour $

14-123 Per Hour Investigative Professional per hour $

Option Period Three: 10/1/2014 – 09/30/2015

15-101 PRI per case $

15-102 SSBI-PR per case $

15-103 Phase 1 Phased SSBI-PR per case $

15-104 Phase 2 Phased SSBI-PR per case $

15-105 MBI per case $

15-106 BI per case $

15-106a BGI per case $

15-106b BDI per case $

15-107 SSBI per case $

15-107a SGI per case $

15-107b SDI per case $

15-108 ARSI per case $

15-109 NACLC per case $

15-110 ANACI per case $

15-111 ESI (Ordered Separately on NACLC, ANACI, and RSI) per item $

15-112 Basic Record Search per job $

15-113 Bulk Record Search per job $

15-114 Record/File Review per item $

15-115 Personal Source for Coverage per item $

15-116 Personal Source targeted to obtain specific info per item $

15-117 Non-Confrontational Subject Contact per item $

15-118 Special Factors Phone per item $

15-119 Special Factors (In Person) per item $

15-120 Personal Source Contact - Affidavit per item $

15-121 Personal Source Contact to Certify Testimony per item $

15-122 Per Hour Technical per hour $

15-123 Per Hour Investigative Professional per hour $

Option Period Four: 10/1/2015 – 07/05/2016

16-101 PRI per case $

16-102 SSBI-PR per case $

16-103 Phase 1 Phased SSBI-PR per case $

16-104 Phase 2 Phased SSBI-PR per case $

16-105 MBI per case $

16-106 BI per case $

16-106a BGI per case $

16-106b BDI per case $

16-107 SSBI per case $

16-107a SGI per case $

16-107b SDI per case $

16-108 ARSI per case $

16-109 NACLC per case $

16-110 ANACI per case $

16-111 ESI (Ordered Separately on NACLC, ANACI, and RSI) per item $

16-112 Basic Record Search per job $

16-113 Bulk Record Search per job $

16-114 Record/File Review per item $

16-115 Personal Source for Coverage per item $

16-116 Personal Source targeted to obtain specific info per item $

16-117 Non-Confrontational Subject Contact per item $

16-118 Special Factors Phone per item $

16-119 Special Factors (In Person) per item $

16-120 Personal Source Contact - Affidavit per item $

16-121 Personal Source Contact to Certify Testimony per item $

16-122 Per Hour Technical per hour $

16-123 Per Hour Investigative Professional per hour $

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 INTRODUCTION AND PROGRAM OBJECTIVES

OPM-FIS provides background investigation (BI) products and services to departments and agencies of the federal government. BIs are required to determine an individual‘s eligibility for access to classified information, assignment to or retention in positions with sensitive duties, or other designated duties requiring such investigations. The investigations often involve personal and intimate details of an individual‘s life and must be processed and conducted with tact and discretion. Information collected by the Contractor, as part of the BIs, is protected under the

Privacy Act of 1974.

C.2 SCOPE OF WORK

The Contractor shall conduct investigative fieldwork directly related to a federal background investigation. A background investigation has the following four major components: 1) receipt, screening, data entry, case file maintenance 2) conducting investigative fieldwork 3) case review/closing, and 4) post-closing support. This contract is for component 2, conducting investigative fieldwork. All investigative products/services provided must be in accordance with the processing instructions in the current Investigator‘s Handbook, OPM-FIS Security Manual and other pertinent instructions supplied or approved by OPM. Field investigating will include but is not limited to, conducting Enhanced Subject Interviews (ESI), obtaining personal testimony from a variety of source types, conducting record searches, and reporting all information obtained. Locations where field investigating is required are based on information provided by the individual subjects regarding residences, employment, education, and other significant activities and associations, and on locations of repositories of required records or of additional required personal sources. Requests for coverage are generated to locations by OPM-

FIS‘s automated E P I C (EPIC). The system uses ZIP codes provided by subjects or location codes provided by investigators to sort work to contractor addresses maintained for work assignments. The contractor will be expected to address quality issues on investigative reports identified during case review at no additional cost to the Government and provide hearing support on a reimbursable basis as identified in clause B.4. Specific work requirements include, but are not limited to:

(a) Case control/assignment – Work assignments, including deadlines, must be recorded on

OPM-FIS‘s EPIC for management purposes.

(b) Scope and coverage – Specific scope and coverage requirements are contained in the

Investigator‘s Handbook, handbook guidance, and additional policy directives and guidance provided.

(c) Extensions for additional information – All extensions for additional information must be recorded and processed on EPIC and completed per the timeliness requirements.

(d) Reports of investigation – Investigators shall compose reports of investigation resulting from their contact of sources and per the guidelines of the Investigator‘s Handbook on an encrypted computer in the OPM-FIS designed reporting format for transmission into Fieldwork System

(FWS). It is imperative that all case information be exclusively maintained within EPIC, unless otherwise permitted by OPM. All such exceptions must be in writing and per approved prior to implantation. If another IT system is used the contractor will bear all costs associated with implantation, maintenance, and use of the system.

(e) Management of inventory to ensure appropriate deadlines are met.

Note: At no additional charge, for certain cases the ESI shall be conducted expeditiously while the subject is in the continental US (CONUS), one such example is when the subject is a member of the military. This is required because certain members of the military must have their ESI conducted before they can be deployed. Other limited numbers of items may be expedited because of unforeseen urgency at no additional charge.

C.3 LABOR

(a) The Contractor shall provide all labor needed for the performance of this contract except as otherwise set forth in this statement of work (SOW).

(b). The Contractor is required to provide all services needed to process and ensure the quality of all products/services completed by the Contractor investigative personnel under this SOW.

(c) OPM requires that certain personnel performing work under this contract possess minimum qualifications and training, as specified in Attachment 2, and reserves the right to review these qualifications, determine if the minimum requirements are met, and whether the individual shall be permitted to perform work on the contract.

(d) All contract personnel which includes, but not limited to record searches, mentors/trainers, field agents, and reviewers conducting work on the contract must be trained through a OPM provided training class or a OPM approved training class prior to conducting any work on this contract. Initially, the contractors will be responsible for training their personnel using an OPM approved curriculum. OPM might during the life of the contract require all initial training be conducted by OPM. If OPM provides the training any costs associated will be the responsibility of the contractor.

(e) The training will include, but not limited to in class instruction on all aspects of duties, mock interviews applicable to position, a final exam that must be passed with at least an 80% score, a minimum of one week on the job training (OJT) for all investigative staff with experience and 4 weeks for those with no experience. The OJT will be conducted by the contractor and all costs borne by the contractor for this training will be considered a normal business expense. Any supplemental training will also be conducted by the contractor will be considered a normal business expense (remedial training, Handbook clarifications, policy changes etc). All travel costs, lodging costs, meals, tuition as applicable, and incidental costs will be borne by the contractor. The sponsoring contractor of any contractor personnel failing to obtain the 80% score or those leaving the class early will bear the cost for that class. The training designed for work on this contract.

(f) During the life of this contract, national standards may be developed that outline the further requirements of Investigator training. Reciprocity for training and grandfathering, if allowed, training certificates from one contract to another will be at the sole discretion of OPM based upon OPM policy and national standards.

(g) OPM will not offset the contractor for any costs associated with the training provided that the contract personnel work successfully for a minimum of one year primarily on this contract. OPM will charge the published price of the training class to the contractor for any of their sponsored contractor personnel who leave work on this contract, either voluntarily or involuntarily, during the first year. The class room size will be limited and priority for the classes will be given to the

Federal personnel. Any costs associated with the delay in the initiation of training or time awaiting the access authorization will be borne by the contractor and will not be a reason for an equitable adjustment.

(h) The cost charged for the training classes will be published by the OPM Training Department on an annual basis effective 1 October of each FY.

C.4 GOVERNMENT PROPERTY – LIFE OF CONTRACT

(a) OPM shall provide to the Contractor for the term of this contract for work completed under this contract, certain property, equipment, services, and fixed assets, including but not limited to:

(1) Preprinted forms, including printed materials necessary for case processing;

(2) Relevant agency regulations, policies and procedures;

(3) OPM Credentials;

(4) PIV;

(5) Electronic data linkage to data bases determined by OPM to be necessary to complete work under this contract.

(b) OPM will provide one electronic copy of the Investigator‘s Handbook to the Contractor for copying and distribution to personnel who have been cleared by OPM to work on this contract.

The Contractor shall control the handbooks and reassign them as appropriate. Handbook training and distribution expenses will be borne by the Contractor. All operational manuals and/or handbooks will be updated and revised periodically. Any costs incurred by the Contractor for the distribution of these revisions to its personnel and training time involved are considered normal operational costs and will be the sole responsibility of the Contractor. All Investigator

Handbooks shall be tracked by the contractor and are subject to audit by OPM and may only be distributed to approved personnel working on this contract. Any training materials or other documents that contain information on OPM procedures should be controlled as if the

Investigator‘s Handbook.

(c) If an employee is off duty for 35 days or more the contractor Facility Security Officer (FSO) will hold government property assigned to the employee and notify OPM.

(d) Inactivity on EPIC will trigger an inquiry to determine if credentials are still needed. If credentials are pulled from investigative personnel for any reason, the investigative personnel cannot transmit reports via EPIC or perform any work under this contract. When investigative personnel are removed or suspended from the contract, within five days, the contractor must be in possession of all government provided equipment and information (i.e., case papers, investigator notes, credentials, etc.).

(e) OPM will not provide the contractor space for administrative purposes including security personnel (contractor FSO), quality review staff, or other purposes.

(f) Credentials

(1) Fieldwork and field investigations as determined by OPM may not be performed by investigative personnel until credentials are issued. Only those contract personnel who complete the OPM approved investigator training will be eligible for credentials. The use of credentials issued by another agency in performance of investigative work under this contract is strictly prohibited and such work and/or reports shall be considered deficient.

All work is to be reported by either credential number or EPIC identification number of the individual performing the work.

(2) Investigative personnel credentials are, and shall remain the property of the U.S.

Government at all times. Credentials shall be returned to the Government upon termination of employment, termination and/or expiration of the contract, or any other reason deemed appropriate by the Government. Should OPM require the credentials to be exchanged; the only cost borne by the government will be the cost of the credentials. In the event credentials are re-issued or changed (i.e., design, etc), the government will only provide the credential, any additional expenses associated with the change shall be borne by the Contractor.

(3) Should the Contractor be unable to return credentials to OPM within 5 days of a request the Contractor shall immediately notify the COR. Notification will include the circumstances preventing the return of the credentials and when the Contractor expects to return the credentials. This notice shall include a description of all efforts made by the

Contractor to recover the credentials and should include the full name, current and/or last known address and telephone number of the person whose credentials are at issue.

Additionally, include any information which the Contractor believes may facilitate the recovery of the credentials, should recovery of the credentials by the Government become necessary. The Contractor is responsible for producing an Incident Report when appropriate. Only OPM will have the authority to destroy credentials. The contractor shall be responsible for reimbursing the government $2,000 per set of lost or un-returnable credentials or damaged beyond use.

(4) Credentials will be issued only to investigative personnel cleared to work under this contract. For OPM to issue credentials the Contractor shall provide the investigator‘s name, SSN, a digital jpeg photo of the investigator, investigator‘s signature, and any other information requested by OPM. Credentials shall not be photocopied, altered or modified in any way. Anyone who falsely makes, forges, counterfeits, alters, reproduces, or tampers with a OPM credential is subject to possible criminal sanctions, in accordance with Title 18, U.S.C.A., Sections 499, 506, and 701 and immediate removal from the

OPM contract. Use of or allowing the use of OPM credentials for other than official duties related to this contract may be considered sufficient cause for criminal sanctions, in accordance with Title 18, U.S.C.A., Section 701.

(5) Credentials must also be strictly controlled and protected by the Contractor and investigative personnel from unauthorized use or loss. The loss or theft of credentials shall be reported within 24 hours of discovery to OPM and to the local police having jurisdiction in the location where the credentials were lost or stolen. Lost or stolen credentials will not be replaced until OPM has received a copy of the police report or the name and contact info of the officer taking the report. When the employee has separated and replacement credentials are not required the Contractor has five business days to submit a copy of the police report to OPM. The Contractor shall report any other inability to account for credentials of investigative personnel (e.g., as a result of an investigator‘s unexplained absence, death, deployment overseas with the military, etc.), whether temporary or permanent within 24 hours of the Contractor‘s discovery.

(6) If a contractor is enrolled in a training program that requires credentials, they may obtain them from OPM. The contractor must in turn provide proof of completion of the training program within 30 days of being issued the credentials. The Contractor shall report unauthorized use of credentials to the COR within 24 hours of its occurrence. Any investigative personnel using credentials for a purpose other than one authorized under this contract shall be barred by OPM from further performance of work under this contract and from being issued or using OPM credentials in the future.

(7) The Contractor shall submit an initial Credentials Accountability Report to the COR or designated representative 30 calendar days after the contract is established, accounting for each credential issued up to that point by OPM. For each credential, the report shall include the investigative personnel‘s name, SSN, complete mailing address, telephone number, credential number, date of credential issuance, and expiration date of the credential. The names and SSNs of all investigators who have terminated their work under the contract (including disposition/location of their credentials if not yet sent to

OPM) should also be included in the report. The Contractor shall update this information monthly, and any changes to this initial list should be noted and sent to OPM on a monthly basis and received by the COR no later than the 10th calendar day of each month thereafter. OPM, at any time, may also ask for a complete written account of the status of all credentials issued.

(8) The Contractor is liable for any and all injury of any kind which results from the misuse of investigative personnel credentials by the Contractor, its heirs, successors and assigns, the Contractor‘s employees, subcontractors, consultants, or others whose possession of the credentials is reasonably foreseeable to the Contractor. The Contractor is liable for any and all costs of the Government in recovering investigative personnel credentials in the event that the Contractor is unable to do so, including but not limited to any and all litigation and court costs reasonably associated with the Government‘s recovery efforts and costs associated with the recovery of credentials by Federal, state, or local law enforcement agencies.

(9) When returned to OPM, investigative personnel credentials shall only be hand delivered by Contractor personnel or shipped by Registered and/or Certified United

States Postal Service Mail, United States Postal Service Express Mail, or an equivalent service approved by OPM. All mailed credential packages are to be signed by the recipient.

C.5 MATERIALS

(a) Secure Storage for Investigative Materials: The Contractor is required to maintain strict security measures in all its operations and provide secure storage for investigative materials, a

Contractor Security Plan outlining procedures will be delivered. Contractor facilities must have been inspected and approved by OPM for the handling and storage of investigative material. The

Contractor shall consider investigative material sensitive, unclassified material subject to the

Privacy Act of 1974, but the investigative material shall be handled in a manner appropriate for sensitive but unclassified information (SBU). Contractor, subcontractor, and consultant personnel will comply with all applicable provisions as determined by OPM and FIS Security

Manual and any revisions to that manual.

(b) Contractor Furnished Equipment and Support Requirements

(1) Because OPM investigations are processed in EPIC, the Contractor shall provide certain computer equipment that will allow its field locations and investigators to receive work assignments and related information electronically from EPIC, enter tracking data directly into EPIC, and type completed reports of investigation in OPM‘s approved format and transmit them electronically to EPIC. The Contractor shall store and process all investigative information on the EPIC and FWS systems. PCs and laptops not dedicated to OPM-FIS investigations must have OPM applications and files on a separate drive. This may be accomplished with a separate or removable hard drive. The

Contractor‘s EPIC related information technology systems shall adhere to the OPM-FIS

Laptop Security Requirements. OPM reserves the right to audit/inspect any laptop, computer, or IT system used by the contractor for work under this contract.

(2) Each field office location that will receive printouts of case papers for assignment to investigators or that will have supervisory or clerical staff responsible for assigning and following up on OPM cases must have an IBM-compatible Personal Computer (PC) dedicated for use on OPM‘s EPIC and a printer connected to the PC that will effectively handle printing of work received daily.

Note: As OPM invests in new technology the requirements of this section may change at a pace similar to normal equipment upgrades in the Information

Technology industry. Since the Contractor is responsible for normal maintenance and upgrades of equipment OPM will not make any price adjustments as a result of updates.

(3) Each investigator or investigator technician who will type reports of investigation into

OPM‘s FWS reporting format and transmit them to EPIC must have access to an IBM-compatible PC or laptop dedicated for use on OPM‘s processes and be cleared at the required level (for EPIC access) by OPM. Record couriers may also conduct law checks, which are entered into the FWS system by other investigator technicians or investigators, but shall not access FWS themselves.

(4) The integrity and confidentiality of investigation data must be maintained through technical and procedural controls. OPM will provide software as defined in the OPM-FIS

Laptop Security Requirements document for the Contractor to use as elements of a secure software package configured by them. Prior to use on the OPM network the contractor shall provide the initial prototype of each model and brand of laptop or PC for OPM approval of its software configuration. If more than one model or brand will be used by the contractor, a prototype for each will need approved by OPM. Imaging may occur at

FIPC or at another location with OPM‘s pre-approval. Updates to approved images require OPM's re-approval of that image before it may be released for use. Any subsequent models or brand changes in laptops or PCs must also be submitted to OPM for approval of configuration. Laptops and PCs will have Adobe Reader installed to enable use of the Investigator Handbook and other electronic documents.

(5) The use of recording (electronic) devices as an aid in recording interviews (for background investigations) is prohibited.

(6) The Contractor shall provide day space as needed for the COR at its facilities.

C.6 QUALITY ASSURANCE SURVELLANCE PLAN

OPM will initiate a contract performance assessment program that evaluates the quality and timely performance of the contract requirements and require corrective measures as appropriate.

OPM will ensure compliance with contract requirements through various means such as a review of administrative and managerial processes and investigative practices, on-site inspections, an assessment of employees while conducting work (check rides), and a quality review of completed fieldwork investigation.

C.7 CONTRACTOR QUALITY CONTROL – COMPLIANCE WITH QUALITY

STANDARDS

(a) The Contractor shall conduct a pre-submission quality review by a qualified reviewer of all

OPM-FIS products and shall maintain an inspection and evaluation system to ensure that all investigative work products and other deliverables submitted to OPM conform to contract requirements and, where applicable, national investigative and adjudicative standards. The

Contractor shall not submit for payment any case that does not meet the requirements of this contract.

(b) OPM shall assign all persons conducting quality or other reviews of its reports of investigation, individualized identification numbers. The Contractor shall provide the names and identification numbers to the COR.

(c) The Contractor shall establish a program for the evaluation of investigators and investigative technicians during the performance of their work to ensure compliance with the professional conduct requirements, PII protection, and investigative standards of this contract. This may also include, but is not limited to, such things as a mentoring program and a ride-along program. The results of evaluations conducted under the Contractor‘s evaluation program must be forwarded to the COR within 30 days of the date of the evaluation.