Questions and Responses OEOCR-393-2020-0011.docx

Questions and Responses Solicitation OEOCR-393-2020-0011

1. Who is the current incumbent? What are their rates? Trusted Translations, Inc. ; Their rates cannot be provided at this time.

2. Will there be a SF 1449 provided to complete that must be included in the final submission? And if so, will the SF 1449 be counted towards the 5 page submission limit? A SF1449 form will probably be used for the award document. It will not be counted towards the 5 page submission limit.

3. Is the Amend 1 form, Sub-section A1: Contract Line Item Structure where we will be listing our pricing, or are we able to create our own price schedule? Yes

4. The cost sheet has no separation by language.There are some languages that are more costly than others. Can we break it out by category to save costs for CMS? No, we are looking for a flat rate per minute regardless of the language.

5. We will be including a cover letter in our submission. Will the cover letter be counted towards the 5 page submission limit? No the cover letter will not be counted as part of the 5 page submission limit.

6. On page 36 regarding the LPTA Criteria, 1d. Outbound Call: Are you asking for us to provide a toll free number for all LEP consumers that is separate from the toll free number that will be used by CMS staff? Please explain in more detail how you envision outbound calling to work. No, we are not asking for a separate toll free number for all LEP customers. The contractor will provide only one toll free phone number that will be used by CMS staff. Occasionally, CMS staff would provide the phone number of the LEP individual to the interpreter who would conference the LEP individual into the call.

7. Can you please provide more information regarding billing? For example, if we are required to provide an 800 or toll free number, then the cost will rest upon us. The contractor is required to provide one toll free phone number that will be used by CMS staff.

8. Is there an incumbent vendor for these services? Trusted Translations, Inc.

9. If so, what rates do they provide? Cannot provide at this time.

10. That has been the biggest challenge for fulfilling services under this contract, or if this is a new contract, are there any challenges that you anticipate? We have not experienced any challenges for fulfilling the services of this contract.

11. What is the expected volume of this contract? The estimated call volume of this contract’s base year period of performance may be 45,000 minutes or more.

12. Is there any historical data for Language Interpretation Services? No historical data can be provided

13. Is this RFP open to out of state vendors? It is open to all 8A Small Business vendors within the U.S.

14. Is this a multiple source award contract? This is an open market procurement.