SOW_200TX_ServiceAgreements_5.1.19.doc

Statement of Work & Evaluation Criteria For Optos 200TX Service Agreements April 3, 2019

BACKGROUND

The Imaging Services Section of the National Eye Institute (NEI) produces digital clinical images in support of the Intramural Research Program (IRP). The ophthalmic imaging equipment utilized at NEI specifically for ultra-wide-field (UWF) color fundus photography, fundus autofluorescence, and angiography are two Optos 200Tx units with proprietary hardware and software.

REQUIREMENTS

In order to keep this equipment running and get an immediate response from a qualified technician when the Optos device is not working, a service agreement is required. Prompt service is essential in order to maintain continuity in patient/research subject. Whenever our UWF Optos unit is not working, a service agreement provides the following:

· Unlimited telephone phone support

· Part replacement with next day shipping

· Onsite repairs by Optos field technician

· Even exchange for non-working components by Optos field technician

The risk of having no service agreement would be disruptive to the mission of the NEI IRP and interfere with the collection of data required by our study protocols.

PRODUCT

PERIOD OF PERFORMANCE

PERFORMANCE LOCATION

National Institutes of Health, National Eye Institute, Imaging Service Section, 10 Center Drive, Building 10, Room 10C403Bethesda, MD 20892

ANTICIPATED BENEFITS

With these support agreements, the Imaging Services Section of NEI can quickly and efficiently weather any storm encountered with Optos equipment failure. Disruption in the service of providing digital image data collection will be minimized.

SOFTWARE OR TECHNOLOGY PRODUCTS PROPOSED

No new software or technology will be deployed as part of the project, but software updates and full-service technical support are included in this full-service maintenance agreement. The overarching goal is to keep the existing equipment running.