SOW_Security_Support_Contract_2-12-18.pdf

STATEMENT OF WORK (SOW)

IDIQ (Task Order) Security Support Contract

Dated February 12, 2018

1) INTRODUCTION

Rocky Mountain Laboratories (RML), a component of the National Institute of Health (NIH), through this procurement, intends to award an IDIQ (Task Order) service support contract in support of several Government owned systems, generally characterized as low voltage systems.

The contractor shall provide a wide range of upgrades, replacements, reconfigurations and new installation services on a variety of systems. This Statement of Work describes the requirements for the RML located at 903 South 4th Street, Hamilton, Montana.

2) SCOPE OF WORK

The contractor shall provide all tools, equipment, personnel, transportation and all other services necessary to support the Government owned systems. The contractor shall perform the work to meet any applicable codes and regulations, including requirements of the NIH. The Scope includes all necessary work not covered under the “Maintenance Services” contract; such as upgrades, replacements, reconfigurations and new installation, and other related services needed by the Government on the specified and related systems. Those systems include, but are not limited to:

a) Access control system(s)

b) Fire alarm system(s)

c) Mass Notification system(s)

d) Perimeter detection system(s)

e) Security Integration system(s)

f) Camera system(s)

g) Door hardware components

h) Leviton tele/data network components

i) Utility monitoring and control system(s)

3) CONTRACTOR QUALIFICATIONS

The contractor must be an authorized dealer/manufacturer’s representative for the following systems:

a) Notifier fire alarm systems, Notifier Net, and Onyx works

b) Notifier Noresco preferred distributor

c) Continuum by Schneider Electric

d) Pelco cameras

e) Airship VMS Certified Distributor

f) Leviton lifetime warranty installer

g) Honeywell Mass Notification by Notifier

h) Optellios Fiber Patrol

i) Structure ware by Schneider Electric

j) Certifications and licenses: The contractor shall, at a minimum, have the following certifications and licenses within the employees proposed to provide service at the RML campus:

1. Fire Alarm:

NICET Level II certified NICET Level IV certified Notifier fire systems factory certification

2. Card Access system (PACS):

Continuum Configurator factory certification Continuum Plain English factory certification

3. Leviton Tele/Data Networks:

Installation and termination certification

4. Airship VMS:

Factory trained installation certification

5. Optellios Fiber Patrol:

Factory trained installation certification

k) Field Experience: The contractor shall have substantial experience in installing, upgrading, replacing, reconfiguring, programming, and servicing the respective systems.

At a minimum they shall have in their employee and planned for use in support of RML, technicians with the following:

1. Minimum of 5 years of experience installing, servicing and programming of

Continuum Card access systems

2. Minimum of 5 years’ experience in installation, servicing and programming of

Notifier fire systems

3. Minimum of 5 years’ experience in installation, servicing and programming of Pelco camera systems

4. Minimum of 5 years’ experience installing tele/data networks and infrastructures

l) Task Order Performance: The contracting officer will issue an RFP and task specific

SOW to the contractor for work under this contract. The contractor will prepare a detailed cost/price proposal suitable for evaluation and determination of price fair and reasonableness and submit it to the contracting officer in accordance with the RFP instructions. Once the contracting officer and the Contractor agree to the terms and conditions, the contracting officer will issue the Task Order to the contractor for performance.

m) Security Clearance: The contractor must possess or be capable of obtaining the required security clearance(s) as mandated by duties assigned; background investigation required. Must obtain a positive FBI Security Risk Assessment (SRA) and participate in appropriate biosurety and on-going personnel reliability programs.

n) Personnel Requirements: For each individual, a resume of relevant experience pertaining to the services specified herein shall be submitted. The resume shall clearly describe the individual’s educational background, knowledge, work experiences, registrations, certifications, and licenses. The resumes shall be submitted as the technical experience for evaluation and shall be printed in size 12 font, single spaced and limited to 3 pages.

4) DESCRIPTION/SPECIFICATION/WORK STATEMENT

a) General:

The contractor shall comply with all current Federal, State and Local safety and health requirements that apply to the type of work being performed under this contract. It is the contractor’s responsibility to keep all work areas neat and clean, with all-waste material, trash, and debris deposited in waste containers. All Government documentation, files, and records remain the property of the Government.

b) Services to be rendered: All services performed under this contract shall be described in the task specific statements of work issued with the RFP by the contracting officer. The work the contractor shall accomplish on task order issued under this service contract shall include, but not limited to:

1. Notifier Networked Fire Alarm System

a. Other system troubleshooting, service and repair by factory authorized rep as needed

b. Other device maintenance/cleaning as needed

c. Other battery checks and replacement as needed

d. Small non-construction related moves or changes, device renaming

e. Other/new database backups

f. Failed component replacement

2. Honeywell Mass Notification by Notifier

a. System troubleshooting, service and repair by factory authorized rep as needed

b. System testing and audibility check

c. Battery checks annually and replacement as required

d. Small non-construction related moves or changes

e. Quarterly system database backup

f. Failed component replacement

3. Airship VMS

a. System troubleshooting, service and repair by factory authorized rep as needed

b. System hardware repairs and service as needed

c. Installation of software patches and service packs as needed or required by factory

d. Video wall and camera groupings modifications

e. Server/NVR maintenance and weekly checks

f. Camera troubleshooting, repair, and replacement from analog to IP as existing cameras fail

4. Continuum Card Access system (PACS)

a. System and Door Hardware System component hardware troubleshooting, repair and replacement as needed Door hardware troubleshooting, repair and replacement as needed

b. System Software Software troubleshooting and repair as related to door hardware malfunctioning issues

Software patches and service pack upgrades as needed or required by factory Plain English program changes, modifications or additions as requested Graphics package updates and rebuild as needed Custom list view and hot button creation as requested or needed Door label changes or area modifications as needed Build custom reports as needed or requested

c. Network components, Servers and Workstations Troubleshooting and repair as needed Monthly Software patches and security updates or as deployed by NIH Monthly backup of Continuum database and transact logs Monthly backup of Keysecure database Burn all database backups to DVD and turn over to NIH Police Bi-weekly purge of Server D drive: (copying the transact logs) Daily system checks, for abnormal activity, or activity log errors

5. Optellios Fiber Patrol

System troubleshooting, service and repair by factory authorized rep as needed

Removal and reinstallation of fiber from fence line for routine fence repair or service to fence by others

System modifications as needed, alarm zone changes, schedule modifications, sensitivity adjustments

6. Leviton tele/data cabling infrastructure Cabling infrastructure troubleshooting, service and repair by factory authorized rep as needed Retesting of network cabling as requested for verification of lifetime warranty Adds removes or changes as requested (Material not included)

7. Aquila RMS

System troubleshooting, service and repair Quarterly system compliance checks Alarm verification and received by security Generate quarterly system reports

8. IRIS ID

System troubleshooting, service and repair as needed Server maintenance and software upgrades as needed or required by factory Field device troubleshooting or repair

• Iris network troubleshooting, service and repair as needed

9. Metals and Plastics APR Door Systems

Door system troubleshooting, service and repair as needed Perform routine maintenance on door components PERSONNEL

5) CONTRACTOR FURNISHED ITEMS

The contractor shall provide all tools, equipment, safety related items and incidental materials to enable performance of all tasks on this order.

6) GOVERNMENT FURNISHED MATERIALS

The Government will provide to the contractor, or purchase from the contractor, all parts and equipment necessary to the repairs and installation work under this contract. The contractor shall work with Government personnel to suggest parts and materials to have on site for inventory.

7) AUTHORIZATION, REPORTING REQUIREMENTS, AND BILLING

Work under this contract can only be authorized by the issuance of a signed Task Order by the contracting officer.

8) INSTALLATION WORK:

This contract allows for installation of new equipment and/or extension of existing systems. The contracting officer will issue an RFP and task specific SOW to the contractor for work under this contract. The contractor will prepare a detailed cost/price proposal suitable for evaluation and determination of price fair and reasonableness and submit it to the contracting officer in accordance with the RFP instructions. Once the contracting officer and the Contractor agree to the terms and conditions for the task order, the contracting officer will issue the Task Order to the contractor for performance.

9) INSPECTION AND ACCEPTANCE:

All work is subject to inspection and acceptance by the COR or other assigned inspector by the contracting officer. All work will be completed in accordance with industry standards, NIH Security requirements, and applicable codes.

10) AS-BUILT DRAWINGS:

The contractor shall when included in the task order specific statement of work record any changes to the systems worked on as they complete any work. This shall be accomplished through sketches supplied to the COR or put on the as-built drawings controlled by the contractor.

11) PAYMENTS TO THE CONTRACTOR:

The Government shall pay the Contractor a firm fixed-price, which shall constitute full compensation for all contractor performance and services, travel expenses, and materials necessary to complete the required work in each individual task order issued.

STATEMENT OF WORK (SOW)