SOW_Security_Sysytems_Maintenance_2-6-18.pdf

STATEMENT OF WORK (SOW)

Security Support Contract

Dated 6 February 2018

1) INTRODUCTION

Rocky Mountain Laboratories (RML), a component of the National Institute of Health (NIH), through this procurement, intends to award a firm fixed-price service support contract in support of several Government owned systems, generally characterized as low voltage systems. The contractor shall provide a wide range of maintenance, repair and installation services on a variety of systems. This Statement of Work describes the requirements for the RML located at 903 South 4th Street, Hamilton, Montana.

2) SCOPE OF WORK

The contractor shall provide all tools, equipment, personnel, transportation and all other services necessary to support the Government owned systems. The contractor shall perform the work to meet any applicable codes and regulations, including requirements of the NIH. There will be a firm fixed-price base amount in the contract as well as “call-in” response labor hour element as needed. Parts and equipment may be furnished by the government or be purchased by the contractor. The Scope includes inspection, testing, troubleshooting, repair, maintenance, system administration, programming, data back-up, and other related maintenance services needed by the Government on the specified and related systems. Those systems include, but are not limited to:

a) Access control system(s)

b) Fire alarm system(s)

c) Mass Notification system(s)

d) Perimeter detection system(s)

e) Security Integration system(s)

f) Camera system(s)

g) Door hardware components

h) Leviton tele/data network components

i) Utility monitoring and control system(s)

3) CONTRACTOR QUALIFICATIONS

The contractor must be an authorized dealer/manufacturer’s certified or equivalent representative for the following systems:

a) Notifier fire alarm systems, Notifier Net, and Onyx works

b) Notifier Noresco preferred distributor

c) Continuum by Schneider Electric

d) Pelco cameras

e) Airship VMS Certified Distributor

f) Leviton lifetime warranty installer

g) Honeywell Mass Notification by Notifier

h) Optellios Fiber Patrol

i) Structure ware by Schneider Electric

j) Certifications and licenses: The contractor shall, at a minimum, have the following certifications and licenses within the employees proposed to provide service at the RML campus:

1. Fire Alarm:

NICET Level II certified NICET Level IV certified Notifier fire systems factory certification

2. Card Access system (PACS):

Continuum Configurator factory certification Continuum Plain English factory certification

3. Leviton Tele/Data Networks:

Installation and termination certification

4. Airship VMS:

Factory trained installation certification

5. Optellios Fiber Patrol:

Factory trained installation certification

k) Field Experience: The contractor shall have experience in installing, programming, and servicing the respective systems. They shall provide in support of RML, technicians with the following:

1. Minimum of 5 years of experience installing, servicing and programming of

Continuum Card access systems

2. Minimum of 5 years’ experience in installation, servicing and programming of

Notifier fire systems

3. Minimum of 5 years’ experience in installation, servicing and programming of Pelco camera systems

4. Minimum of 5 years’ experience installing tele/data networks and infrastructures

l) Response time: The contractor shall respond to “call-in” issues that arise at the RML

Campus according to the following.

“Emergency” calls are system issues that need to be addressed immediately as determined by the authorizing agent. The contractor shall respond with qualified personnel within 2 hours of the authorizing call. When called in for Emergency situations the contractor shall be paid for a minimum of 2 hours, even if the situation is resolved in less time.

m) Security Clearance: The contractor must possess or be capable of obtaining all required security clearance as mandated by duties assigned; background investigation required. Must obtain a positive FBI Security Risk Assessment (SRA) and participate in appropriate bio-surety and on-going personnel reliability programs.

n) For each individual, a resume of relevant experience pertaining to the services specified herein shall be submitted. The resume shall clearly describe the individual’s educational background, knowledge, work experiences, registrations, certifications, and licenses. The resumes shall be submitted as the technical experience for evaluation and shall be printed in size 12 font, single spaced and limited to 3 pages.

4) DESCRIPTION/SPECIFICATION/WORK STATEMENT

a) General:

The contractor shall comply with all current Federal, State and Local safety and health requirements that apply to the type of work being performed under this order. It is the contractor’s responsibility to keep all work areas neat and clean, with all-waste material, trash, and debris deposited in waste containers furnished by the Government. All Government documentation, files, and records remain the property of the Government.

b) Services to be rendered: The base contract requires the Contractor to accomplish inspection, testing, troubleshooting, repair, maintenance, system administration, programming, and data back-up. The highest priority work shall be the service work identified since the last visit by a technician. If there are no specific service or repair issues, then the technician(s) shall perform lower priory work such as system administration, maintenance and similar. There are specific data back-up requirements listed in the sections below. Repair work that is considered urgent or emergency shall be accomplished by the contractor on a “call-in” basis and that work is separate from the Base Contract and covered under another line item. The contractor shall accomplish all required repairs as well as maintenance and service including, but not limited to:

1. Notifier Networked Fire Alarm System

a. System troubleshooting, service and repair by factory authorized rep as needed

b. Device Maintenance/cleaning as needed

c. Battery checks and replacement as needed

d. Small non-construction related moves or changes, device renaming

e. Quarterly panels database backups

f. Failed component replacement

2. Honeywell Mass Notification by Notifier

b. Annual system testing and audibility check

c. Battery checks annually and replacement as required

d. Small non-construction related moves or changes

e. Quarterly system database backup

f. Failed component replacement

3. Airship VMS

b. System hardware repairs and service as needed

c. Installation of software patches and service packs as needed or required by factory

d. Video wall and camera groupings modifications

e. Server/NVR maintenance and weekly checks

f. Camera troubleshooting, repair, and replacement from analog to IP as existing cameras fail

4. Continuum Card Access system (PACS)

a. System and Door Hardware

System component hardware troubleshooting, repair and replacement as needed

Door hardware troubleshooting, repair and replacement as needed

b. System Software Software troubleshooting and repair as related to door hardware malfunctioning issues Software patches and service pack upgrades as needed or required by factory Plain English program changes, modifications or additions as requested Graphics package updates and rebuild as needed Custom list view and hot button creation as requested or needed Door label changes or area modifications as needed Build custom reports as needed or requested

c. Network components, Servers and Workstations Troubleshooting and repair as needed Monthly Software patches and security updates or as deployed by NIH Monthly backup of Continuum database and transact logs Monthly backup of Keysecure database Burn all database backups to DVD and turn over to NIH Police Bi-weekly purge of Server D drive: (copying the transact logs) Daily system checks, for abnormal activity, or activity log errors

5. Optellios Fiber Patrol

System troubleshooting, service and repair by factory authorized rep as needed

Removal and reinstallation of fiber from fence line for routine fence repair or service to fence by others

System modifications as needed, alarm zone changes, schedule modifications, sensitivity adjustments

6. Leviton tele/data cabling infrastructure Cabling infrastructure troubleshooting, service and repair by factory authorized rep as needed Retesting of network cabling as requested for verification of lifetime warranty Adds removes or changes as requested (Material not included)

7. Aquila RMS

System troubleshooting, service and repair Quarterly system compliance checks Alarm verification and received by security Generate quarterly system reports

8. IRIS ID

System troubleshooting, service and repair as needed Server maintenance and software upgrades as needed or required by factory Field device troubleshooting or repair

• Iris network troubleshooting, service and repair as needed

9. Metall + Plastic APR Door Systems

Door system troubleshooting, service and repair as needed Perform routine maintenance on door components PERSONNEL

5) CONTRACTOR FURNISHED ITEMS

The contractor shall provide all tools, equipment, safety related items and incidental materials to enable performance of all tasks on this order.

6) GOVERNMENT FURNISHED MATERIALS

The Government will provide to the contractor, or purchase from the contractor, all parts and equipment necessary to the repairs and installation work under this contract. The contractor shall work with Government personnel to suggest parts and materials to have on site for inventory. An allowance is provided as a contract line items for purchase of parts and equipment to be used as needed with the recommendation of the Contracting Officer’s Representative and approval of the Contracting Officer. An allowance is provided under the contract to bill parts purchased.

7) AUTHORIZATION, REPORTING REQUIREMENTS, AND BILLING

Work under this contract can be authorized by the NIH Police, the two Maintenance Supervisors, and the COR. If work requested by the different entities conflict with each other or there are competing priorities as to what is to be accomplished within the base contract the contractor shall contact the COR who will provide direction. The contractor shall respond to “call-in” requests from all parties. These responses shall be tracked and billed under their own line item.

The contractor shall maintain logs of work accomplished and amount of time spent on the various tasks. A copy of this report shall be submitted monthly to the COR. One of the purposes of this report is to provide data for future adjustments of this contract, in scope, scale, and funding sources. It is important that the work tasks reported be detailed enough to determine which entity within the Government is responsible for that system. Any “call-in” work shall also be detailed and will be the basis for billing of that line item. When called in for emergency work, the contractor shall report verbally to the authorizing agent before leaving the site as to the situation found, the work completed, and the status of the system in question. The contractor shall also notify the COR via e-mail within 2 business days that they were called in, and how many hours of labor were expended.

The Contractor shall maintain a log on each unit maintained and serviced. The log shall identify the unit by building number, date the inspection was accomplished, nature of the work performed, completeness of work, and any other information pertaining to the unit, including identifying all deficiencies that may require further service or repair that would be outside the scope of work of this contract.

Billing shall be done no more than once per month and broken out with each contract line item.

The billing shall match the work reported in the regular report required above.

8) INSPECTION AND ACCEPTANCE:

All work is subject to inspection before approval by the COR. All work will be completed in accordance with industry standards, NIH Security requirements, and applicable codes.

9) AS-BUILT DRAWINGS:

The contractor shall record any changes to the systems worked on as they complete any work.

This shall be accomplished through sketches supplied to the COR or put on the as-built drawings controlled by the contractor.

10) PAYMENTS TO THE CONTRACTOR:

The Government shall pay the Contractor a fixed fee, which shall constitute full compensation for all Contractor professional and incidental services, travel expenses, and materials necessary to furnish complete services as required and specified in this contract.

The Base Services is paid as a lump sum amount and includes labor, travel, per diem, tools, and other ancillary supplies needed to accomplish the basic maintenance work.

Call back rates apply when the contractor is called in and must respond within the 2-hour maximum, outside of normal working hours. The contractor shall be paid a minimum of 2 hours in an emergency response, even if the resolution of the situation required less time. If the contractor can stabilize the situation, and the authorizing agent agrees, they may return during regular working hours to affect the complete repairs. The work completed during normal working hours shall be billed under the call back rate.

STATEMENT OF WORK (SOW)