Elseveir_SOW.pdf

Elsevier Fingerprint Engine Software License Subscription and

Maintenance Services for the Research, Condition, and Disease

Categorization (RCDC) System

Statement of Work

June 20, 2016

General Information

1.0 Introduction

The Department of Health and Human Services (HHS), National Institutes of Health

(NIH), through this acquisition, intends to award a contract through the Office of

Research Information Systems (ORIS) for the use of software license subscription and support services and maintenance for Elsevier Fingerprint Engine software by Research, Condition, and Disease Categorization (RCDC) System and the NIH community and in concert with other government agencies.

1.1 Background

Each year, the NIH reports how much it spends on various diseases, conditions, and other research areas. This information is presented in various budget documents, as well as on the NIH Office of Budget web site and in response to ad hoc requests from within the

Executive Branch, Congress, constituent groups, and others. The Research, Condition, and Disease Categorization (RCDC) System provides greater consistency, robustness, and transparency of NIH’s Research, Condition, and Disease Categorization and

Reporting.

1.2 Goals and Objectives

The objective of this contract is to provide the RCDC system and the NIH community in concert with other government agencies Elsevier Fingerprint Engine software specific software license subscriptions, support services and maintenance for the Elsevier

Fingerprint Engine software.

2.0 Contractor Tasks and Responsibilities

The Contractor shall:

2.1 Provide RCDC with a software license subscription, support services and maintenance for the Fingerprint Engine software

RCDC Statement of Work

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2.2 Provide a subscription to the Elsevier Fingerprint Engine software license for use by RCDC and NIH in concert with other government agencies.

2.3 Provide software maintenance services as follows on an as needed basis:

o 2.3.1 Error Correction. The contractor shall exercise commercially reasonable efforts to correct any error reported by RCDC in the previous sequential release, previous sequential version or the then current release or version and in accordance with the priority level assigned by the software manufacturer to such errors as follows:

o 2.3.2 Level 1 Errors. The contractor shall commence an investigation of a

Level 1 Error within four (4) hours written notice by RCDC or other federal designated staff and initiate the development of Error Corrections immediately thereafter. The contractor shall promptly commence the following procedures:

Assign contractor engineers to correct the Error;

Notify eRA management that such Errors have been reported and steps that are being taken to correct such

Error(s);

Provide RCDC with periodic reports on the status of the corrections; and

Initiate work to provide RCDC with a Fix or, if agreed upon by RCDC, a Workaround.

o 2.3.3 Level 2 Errors – The contractor shall commence an investigation of a

Level 2 Error within forty-eight (48) hours of notice by RCDC and initiate the development of Error Corrections immediately thereafter. The contractor shall exercise commercially reasonable efforts to provide an error correction to RCDC. The contractor shall exercise commercially reasonable efforts to include the error correction for the error in the next software release.

o 2.3.4 Level 3 Errors – The contractor shall commence an investigation of a

Level 3 Error within fifteen (15) days of notice by RCDC and initiate the development of Error Corrections immediately thereafter. The contractor shall exercise commercially reasonable efforts to provide an Error

Correction to RCDC. The contractor shall exercise commercially reasonable efforts to include the Error correction for the Error in the next

Software Release.

2.4 Telephone Support. The contractor shall provide technical support telephone assistance to RCDC’s designated technical support personnel during normal business hours concerning the installation and use of the Previous

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Sequential Release, Previous Sequential Version or the then current Release or Version in accordance with the Documentation relating thereto.

2.5 Maintenance Unrelated to the Software. If contractor determines that a problem reported by RCDC may not be due to an Error in the Software, the contractor shall notify RCDC in writing.

2.6 The Contractor shall provide additional telephone support during normal business hours. This additional support shall cover technical issues of the

Elsevier FingerPrint Engine software that are outside of the error correction support identified in Section 2.0.

2.7 Regular meetings shall be held with the COR and contractor staff to ensure adequate progress is being made. These meetings may be in-person or may use teleconferencing or web-based approaches.

3.0 Place of Performance

The services required under this statement of work shall be completed at the contractor’s site or via telephone or email.

4.0 Period of Performance

It is anticipated that the period of performance shall be for a base period of twelve months with two (2) twelve month option periods.