MEDTRONIC__SOW_FY20.pdf

STATEMENT OF WORK

ENT Navigation System Maintenance

Naval Hospital Jacksonville, FL

1. General. The Naval Hospital Jacksonville Florida (NAVHOSPJAX) has a requirement for a service contract for designated government-owned ENT Navigation System located in the ENT Department.

1.1 Description of Services. The Contractor shall provide preventive maintenance and corrective maintenance services for:

Department ECN Manufacturer Nomenclature Model Serial # ENT 105027 Medtronic Inc. ENT Navigation System FUSION N04035838

The Contractor shall maintain the equipment within the original equipment manufacturers (OEM) specifications, in accordance with the US, State, and Local law and regulations, US Navy regulations, instructions and The Joint Commission (TJC) requirements. U.S. Navy regulations and instructions will be made available upon request. When product recalls or upgrades are necessary to maintain the equipment in service within the original manufacturer’s specifications, the Contractor shall obtain and install same.

1.2 Background. The equipment was purchased on April 23, 2013 with a life expectancy of 8 years.

1.3 Scope. The Contractor shall provide equipment maintenance services to include all periodic planned maintenance and unscheduled repairs in accordance with OEM specifications and in compliance with ISO 9001 standards, to include repairs necessitated by operator error.

Upon arrival on-site, prior to performing any work, field service personnel shall physically log-in with the Biomedical Engineering. The COR or his/her designee may accompany the field service person as an observer during any work performed on-site.

Upon completion of each preventive maintenance visit and each corrective maintenance visit, field service personnel must submit a signed service report to the COR for data entry into DMLSS. The service report shall indicate all problems addressed, devices checked, parts replaced/repaired, parts ordered, and problem resolution or pending action. Each service report must at a minimum document the following data legibly and in complete detail:

1) Name of Contractor

2) Name of field service personnel performing service

3) Contractor log/control number

4) Date, time (beginning and ending), and hours on-site for service call

5) Description of problem reported by user

6) Equipment identification factors to include: Manufacturer, make, model, serial number and NAVHOSPJAX (equipment control number) ECN

7) Itemized description of service performed to include: Labor and travel costs, parts used, and problem/corrective action taken or recommended

8) Problem resolution or pending action

9) Signatures

a. Field service person performing services

b. NAVHOSPJAX (BMET) employee verifying service

1.3.1 Preventive maintenance: The Contractor shall schedule service vendor preventive maintenance visits as specified for each equipment item. Preventive maintenance visits shall include complete inspection and testing of the equipment in accordance with DMLSS maintenance procedures identified in DMLSS and/or manufacturer’s recommended guidelines. Preventive maintenance visits shall be scheduled at least one week in advance. If the routine scheduling for the equipment items is in excess of 1 week in advance, then the preventive maintenance visits must be coordinated at least that far in advance, so as to not require rescheduling patients.

1.3.2 100 % Completion during Hours of Work: Work required in the performance of this contract shall be performed during 8 Hours a day, 5 days a week, unless otherwise specified in the equipment listing in Technical Exhibit 1. Contractor may be permitted to arrange the time for performance of maintenance via coordination with the COR. The Contractor shall also provide a telephone consulting service, twenty-four (24) hours per day, seven (7) days a week. This consulting service shall be provided to avoid undue delays in contract service coverage during after-hours and weekend/holiday periods as applicable. Under no circumstances shall the Contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract. No overtime shall be billed to the government.

1.3.3 Equipment in Use: If, for reasons beyond the Contractors control, equipment is not made available for maintenance for the entire 30 days before the maintenance due date, and 60 days following due date, the Contractor shall immediately notify the COR.

1.3.4 Preventive Maintenance Completion: Excluding items under warranty, Contractor must insure that 95% or more of all periodic maintenance is performed within 30 days of due date, and that 100% of periodic maintenance is performed within 60 days of the due date.

1.3.5 Equipment Unable to Locate (UTL). If the Contractor is unable to locate an item within the maintenance window specified, the Contractor shall immediately notify the COR. The COR may determine that the property has been disposed of or otherwise inactive or unavailable for use and adjust Technical Exhibit 1 accordingly.

1.3.6 Corrective maintenance shall include damage to equipment that results from, but not limited, to damage from unintentional damage (e.g., dropping), operator error, normal wear and tear, component part failures, environmental issues (e.g., water damage), etc.

1.3.7 Response time: Within one (1) hour of the notification, contract personnel shall respond by telephone.

If the equipment cannot be restored to the operating condition via telephone, Contractor or third party service vendor personnel shall arrive onsite within eight (8) hours. The onsite response time is measured from the time the Contractor is originally called, not from the time the Contractor returns the call. Equipment operational within 48 hours of notification.

1.3.8 Recalls and Updates: The Contractor shall provide the COR a copy of all manufacturer recalls and mandatory updates within thirty (30) calendar days of the original equipment manufacturers notification for all equipment covered under this contract.

1.3.9 Removal of equipment from site: No equipment shall be removed from the NAVHOSPJAX without the approval of the COR and/or duty BMET. Security passes for equipment removal must be obtained by service personnel. Any failure to obtain such passes which results in detainment or prosecution of service vendor personnel are the sole responsibility of the service vendor personnel. No additional charge shall be allowed for work performed off-site, or any additional time required. The Contractor shall be responsible for damage to or loss of NAVHOSPJAX equipment while in Contractor or service vendor custody.

2.0 Period of Performance. The period of performance shall be for one (1) Base Year of 3 months and two (2) 12 month option years. The Period of Performance reads as follows:

Base Year 01 October 2019 – 31 December 2019 Option Year 1 01 January 2020 – 31 December 2020 Option Year 2 01 January 2021 - 31 December 2021

Recognized Holidays: The contractor is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

3.0 General Information:

3.1 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7AM-4PM Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

3.2 Place of Performance: The work to be performed under this contract will be performed at the Naval Hospital Jacksonville, 2080 Child Street Jacksonville, Florida 32214.

Naval Hospital Jacksonville, FL