N6883619Q0121_PWS_Telecom_Maint_Support.pdf

PERFORMANCE WORK STATEMENT

SECTION A DESCRIPTION/SPECIFICATIONS

A.1.0 INTRODUCTION

This Performance Work Statement (PWS) sets forth the required telecommunications, telephony and Cyber Security functions and services that fall under the responsibility of the Naval

Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Base

Communications Office (BCO) located onboard Naval Air Station (NAS)/ Joint Reserve Base

(JRB) Belle Chasse in New Orleans, Louisiana and Naval Construction Battalion Center

(NCBC) Gulfport in Gulfport, MS.

A.1.1 BACKGROUND

The NCTAMS LANT BCO NAS/JRB Belle Chasse is the central point for telecommunications and telephone services under BCO New Orleans Division. Its goal is to provide and ensure operational telephone services for shore and afloat customers within its ‘Area of Responsibilities

(AOR).

The BCO is responsible for a wide range of management and operations of inside/outside cable plant infrastructure, existing base communications facilities and services (leased and/or government-owned), billing and invoicing, contracts and switching networks which serves all voice, data and video communications within the AOR.

A.1.2 SCOPE OF WORK

A.1.2.1 Purpose

The purpose of this PWS is to define the telecommunications service requirements necessary to support resident and tenant commands/organizations within the AOR of the NCTAMS LANT

NAS/JRB Belle Chasse BCO during periods of peacetime, military exercise, natural disaster, and manmade conflict.

A.1.2.2. General Description/Specifications

The Contractor shall provide the following:

All telecommunications services provided by and required of the BCO NCTAMS

LANT NAS/JRB Belle Chasse in New Orleans, Louisiana. The Contractor shall provide these services to all customers within the BCO New Orleans Division

AOR: NAS/JRB Belle Chasse, New Orleans LA; NCBC Gulfport, Gulfport MS, and remote technical support on Avaya CM4, CAIRS Ucall and network switching systems via telephone to SPAWAR New Orleans LA and

MAFORRES in New Orleans LA.

Support Information Assurance (IA)/Cyber Security Initiatives in the administration of the NCTAMS LANT BCO New Orleans Division networks. The Contractor shall assist in monthly IA Scans of BCO site equipment, assist in reporting IA Scan results via the Vulnerability

Remediation Asset Manager (VRAM), and implement security-related patches once cleared by the NCTAMS LANT BCO Manager in an effort to maintain IA compliance. Contractor shall provide certification and accreditation support, technical and administrative, for network and associated information systems Approval to Operate.

Services at or above the specific levels of performance shown in Exhibit B, Minimum Standards of Performance.

Conduct requisite planning, scheduling, training, record keeping, billing, configuration management, and other functions in accordance with (IAW)

Section A.5. in order to comply and support the effective provisioning of telecommunications services.

Provide, manage and maintain labor, materials, and equipment, as specified in

Section A.4 of this Performance Work Statement (PWS). The Government will furnish materials and equipment per Section A.3

All keys, records, documentation and other data generated and maintained by the

Contractor are the property of the Government. This information shall be provided to the Government within seven days of any request.

A.1.2.3 Mission Statement

The mission of the NCTAMS LANT New Orleans Division BCO is to provide and ensure Base

Communications Services to Navy shore activities, aircraft sustainment units, home ported and visiting fleet units (in port and deployed), and authorized non-Navy activities in the vicinity of

NCTAMS LANT NAS/JRB Belle Chasse, LA and NCBC Gulfport, MS.

A.1.2.4 BCO Organization

A.1.2.4.1 Organizational Details

The BCO is a major organizational component of NCTAMS LANT. Other components include

Financial Management Resources, Security/IA Management, Facilities, Supply and Logistics, Electronics Maintenance, Plans, Programs and Requirements, and Operations.

A.1.2.4.2 Areas of Responsibility

The following sites are serviced by NCTAMS LANT N9 SE Region BCO at NAS/JRB Belle

Chasse in New Orleans LA IAW the requirements of this PWS:

NAS/JRB Belle Chasse, New Orleans LA

NCBC Gulfport, Gulfport MS

A.1.2.4.2.1 The following sites occasionally require support via telephone and are connected to the Avaya CM4 central stage switch at NAS/JRB Belle Chasse to provide DSN and FTS access:

SPAWAR New Orleans LA

MARFORRES New Orleans LA

A.1.2.4.3 Site Locations

A.1.2.4.3.1 NAS/JRB Belle Chasse in New Orleans LA

NAS/JRB Belle Chasse in New Orleans is home to a Navy Reserve strike fighter squadron and a fleet logistics support squadron, the 159th Fighter Wing (159 FW) of the Louisiana Air National

Guard, Coast Guard Air Station New Orleans, a detachment of a Marine Corps Reserve light helicopter attack squadron, as well as other US Navy & US Army activities. The base has a 24/7 operating schedule to support both the 159 FW's NORAD air sovereignty/homeland defense requirements and for Coast Guard Air Station New Orleans search and rescue/maritime law enforcement/port security missions. It contains a military airport known as Alvin Callender Field

(IATA: NBG, ICAO: KNBG, FAA LID: NBG) which is located three nautical miles (6 km) south of the central business district of New Orleans. NCTAMS LANT BCO NAS/JRB Belle

Chasse in New Orleans LA is located on Russell Ave, building 30 where the main Avaya 8710

CM 4 switch resides. There are over 6,000 phone lines in use.

There are no base operators but the Contractor shall provide customer service representatives to ensure coverage is available for the help desk and customer assistance. Typically, the work center receives 10 to 15 calls per day for voice mail resets and questions pertaining to service.

A.1.2.4.3.2 The Naval Construction Battalion Center (CBC) Gulfport MS is to maintain and operate facilities and provide services and material in support of Naval Construction Force Units, to include Amphibious Construction Fleet Units, the mission of Maritime Prepositioning Force

(Enhanced), and other fleet and assigned organizational units deployed from or homeported at

CBC Gulfport, and to perform other functions and tasks that may be assigned by higher authority. The tenant units are Naval Mobile Construction Battalion 133, Naval Mobile

Construction Battalion ONE and Naval Mobile Construction Battalion 14.

A.1.2.4.3.3 The Marine Forces Reserve (MARFORRES or MFR), also known as the United

States Marine Corps Reserve (USMCR) and the U.S. Marine Corps Forces Reserve, is the reserve force of the United States Marine Corps. It is the largest command in the U.S. Marine

Corps.

Marine Forces Reserve in New Orleans employs 3,000 personnel and is the headquarters command for approximately 40,000 Reserve Marines and 184 Reserve Training Centers located throughout the United States. There are 3000 DID lines supported for this site.

A.1.2.4.3.4 SPAWAR provides systems engineering and technical support for the development and maintenance of C4ISR (command, control, communications, computers, intelligence, surveillance and reconnaissance), business information technology and space capabilities. These are used in ships, aircraft and vehicles to connect individual platforms into integrated systems for the purpose of information sharing among Navy, Marine, joint forces, federal agencies and https://en.wikipedia.org/wiki/159th_Fighter_Wing https://en.wikipedia.org/wiki/Louisiana_Air_National_Guard https://en.wikipedia.org/wiki/Louisiana_Air_National_Guard https://en.wikipedia.org/wiki/Coast_Guard_Air_Station_New_Orleans https://en.wikipedia.org/wiki/Marine_Corps_Reserve https://en.wikipedia.org/wiki/24/7 https://en.wikipedia.org/wiki/NORAD https://en.wikipedia.org/wiki/Air_sovereignty https://en.wikipedia.org/wiki/Homeland_defense https://en.wikipedia.org/wiki/Coast_Guard_Air_Station_New_Orleans https://en.wikipedia.org/wiki/Search_and_rescue https://en.wikipedia.org/wiki/Maritime_law_enforcement https://en.wikipedia.org/wiki/Maritime_law_enforcement https://en.wikipedia.org/wiki/Port_security https://en.wikipedia.org/wiki/International_Air_Transport_Association_airport_code https://en.wikipedia.org/wiki/International_Civil_Aviation_Organization_airport_code https://en.wikipedia.org/wiki/Federal_Aviation_Administration https://en.wikipedia.org/wiki/Location_identifier https://en.wikipedia.org/wiki/Central_business_district https://en.wikipedia.org/wiki/New_Orleans https://en.wikipedia.org/wiki/Naval_Mobile_Construction_Battalion_ONE_THIRTY_THREE https://en.wikipedia.org/wiki/Naval_Mobile_Construction_Battalion_ONE https://en.wikipedia.org/wiki/Naval_Mobile_Construction_Battalion_ONE https://en.wikipedia.org/w/index.php?title=Naval_Mobile_Construction_Battalion_FOURTEEN&action=edit&redlink=1 https://en.wikipedia.org/wiki/Reserve_components_of_the_United_States_armed_forces https://en.wikipedia.org/wiki/United_States_Marine_Corps https://en.wikipedia.org/wiki/C4ISTAR https://en.wikipedia.org/wiki/United_States_Marine_Corps international allies. There are 7000 DID lines supported by onsite Contractors which are not part of this contract requirement. Occasional phone assistance is required pertaining to the DSN and

FTS lines that are provided by the NAS/JRB Small End Office.

A.1.3 CONTRACTOR PERSONNEL REQUIREMENTS

The Contractor shall provide personnel who are qualified to perform the work described in this

PWS. Contractors who provide direct customer service (e.g., Business Service Representatives) must be able to communicate in English, both written and orally.

A.1.3.1 Emergency Response Time

Personnel responsible for meeting emergency requirements of this contract shall maintain a response time IAW Section A.5.4.2.1.

A.1.3.2 Contractor’s On-site Manager

The Contractor shall provide an on-site manager and an alternate for administration and technical supervision of Contractor employees. The manager shall be the Contractor’s primary representative and have the Contractor’s full authority to act on matters pertaining to service performance under this contract.

A.1.3.3 Status Meetings and Project Reports

The Contractor’s on-site manager shall meet with the Contracting Officer’s Representative

(COR) and the Alternate Contracting Officer’s Representative (ACOR) weekly during the first six months of this contract. The COR/ACOR will be named upon contract award. Thereafter, the COR/ACOR or the Contracting Officer (KO) shall hold meetings as often as deemed necessary, but quarterly at a minimum. At these meetings, a mutual effort will be made to resolve any and all problems identified. The Contractor shall provide electronic submittal of minutes of these meetings within five working days.

The on-site manager shall provide a weekly project status report to the COR/ACOR and BCO division head on a weekly basis.

A.1.3.4 Respond to Government Requests for Audit

The Government reserves the right to audit all Contractor operations, customer bills, customer records, logs, and other operational data at any time. The Contractor shall provide documentation upon request to the COR/ACOR or KO.

A.1.4 CONTRACTOR’S QUALITY ASSURANCE AND CUSTOMER SATISFACTION

PROGRAM

The Contractor shall establish and maintain a quality assurance and customer satisfaction program to ensure that the requirements of the contract are provided as specified.

A.1.4.1 Quality Assurance Plan

The Contractor shall develop and maintain a quality assurance plan. The COR/ACOR will review this plan, the operation and other data, as necessary to ensure proper implementation of the plan.

A.1.4.2 Customer Satisfaction Program

As part of its quality assurance effort, the Contractor shall implement an on-going customer satisfaction program that addresses all services provided under this contract (see Section A.5.1).

The Contractor’s customer satisfaction program may conform to its commercial program and have similar measures or ratings of performance.

A.1.5 SECURITY REQUIREMENTS

A.1.5.1 Physical Security

The Contractor shall comply with physical security standards for a Level One restricted area per

OPNAVINST 5530.14 and NCTAMS LANT INST 5530.14 (series) for the protection of the

BCO and supporting structures and facilities.

The Contractor shall also comply with Homeland Security Presidential Directive 12 which states:

The implementation of Homeland Security Presidential Directive 12 (HSPD-12) has extended the basic investigative requirement to un-cleared Contractors. These persons must, under HSPD-12, receive at least a Tier 1 level investigation. Therefore, agency discretion with regard to the investigation of this population has been greatly reduced.

Official guidance with regard to HSPD-12 implementation is available from OMB.

The Contractor is responsible for the cost of the National Agency Check with Inquiries (NACI) check.

A.1.5.1.1 Physical Access

The Contractor shall coordinate with the COR/ACOR for access badges, lock and key control for assigned spaces. The NCTAMS LANT Security Officer maintains access and lock and key control for all NCTAMS LANT buildings. The Contractor shall sign for assigned keys as appropriate, with coordination provided by the COR/ACOR.

A.1.5.1.2 Identification and Vehicle Passes

The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings may be coordinated with the NCTAMS LANT COR/ACOR. The Defense

Biometric Identification System (DBIDS) program is a program where contractors use for accessing government installations. The Program will manage commercial vendors, contractors, sub-contractors, suppliers and service providers (vendors/contractors) with access on base. The

Contractor is responsible for adhering to the DBIDS requirements. The Contractor must call the

DBIDS toll free number (1-877-727-4342) for each base access requirement.

A.1.5.1.3 Military and Federal Government Regulations while on Base

Department of Defense (DoD), Department of the Navy (DoN), U.S. Fleet Forces Command

(FLTFORCOM), Naval Network Warfare Command (NAVNETWARCOM), Naval Computer and

Telecommunications Area Master Station Atlantic (NCTAMS LANT), NAS/JRB Belle Chasse in New Orleans LA and Federal Government laws, regulations, and policies apply to Contractor employees while on the premises.

A.1.5.2 Security Clearance and Special Requirements

U.S. Citizenship is required for all Contractor personnel performing under this contract. Foreign

Nationals shall not be permitted to perform work on the contract. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust.

Per ALNAV 005/16, Implementation of the 2012 Federal Investigative Standards; the Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position. Contractor positions under this contract are designated

National Security Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the

Defense (DoD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks. Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date.

In accordance with DoDM 5200.02, the Government shall process the required Personnel

Security Investigations for Contractor employees when there is not a requirement for access to classified information in supporting a U.S. Government requirement in accordance with DoD

5220.22R and Volume 3 of DoDM 5200.22 Chapter 5. All Contractor employees shall in-process/out-process with the Navy Commands’ Security Manager and shall be responsible for completing required security documentation identified by the Navy Commands’ Security

Manager for the completion of the required security in-processing/out processing.

The Contractor shall provide the following information to the Facility Security Officer

(FSO) for “each” Contractor employee performing under this contract in support of the required security vetting / in processing. These required items, shall be forwarded to the Navy

Command’s Security Manager for processing at least 30 days prior to the individual employee’s anticipated date for reporting for duty. The Navy Command’s Security Manager shall review the submitted documentation for completeness prior to submitting it to the Office of Personnel

Management (OPM). Suitability/security issues identified by the Navy Command’s Security

Manager may render the contract employee ineligible for the assignment. A favorable review of the questionnaire and advance fingerprint results are required as an interim measure prior to the contract employee start date. An unfavorable determination made by the Navy Command’s

Security Manager is final and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract.

1. Contractor Employee Profile Sheet.

a. Full Name

b. Social Security Number

c. Date of Birth

d. Place of Birth

1) If U.S. Naturalized, provide a certified copy of US Naturalization

Certificate or US Passport

e. Contractor Personnel email address for Electronic Questionnaires for

Investigations Processing (e-QIP) system processing

f. NCTAMS LANT BCO Location(s) where Contractor employee(s) shall be performing work

g. Functions to be performed by each Contractor employee, identify if Contractor shall have SYSADMIN privileged access.

h. Contractor personnel contact information (i.e. email address) for establishment of eQip.

2. Proof of Citizenship. A “signed/dated” Citizenship Verification Form by the “Designated

Facility Security Officer” is required to start the eQIP process for the background investigation.

3. Standard Form 86 (SF86). All Contractor personnel who do not hold a “current” DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to complete an SF86. The Navy Commands’ Security Manager shall initiate eQIP request for completion of required Tier 3 background investigation upon receipt of Contractor personal information listed in para 1 (above).

a. Individual Log On instructions and Registration Code shall be provided to

Contractor personnel via the Safe Access File Exchange (SAFE) by the Navy

Commands’ Security Manager upon initiation of eQIP .

b. Contractor personnel shall complete and submit the SF 86 via the eQIP within five (5) calendar days of the Navy Commands’ Security Manager notice, per instructions provided.

c. To prevent delay in processing, the FSO should provide initial training to

Contractor personnel on completion of SF86 and shall serve as POC for guidance and direction in completing form(s), as needed.

d. The Navy Commands’ Security Manager shall coordinate via the FSO on any additional information needed from Contractor personnel, in effort to finalize processing of the required SF86 upon review of completed/submitted SF 86

(e.g. information that requires correction, further clarification, documentation for verification, etc.).

4. Electronic Finger Prints. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit electronic finger prints for processing of the required Tier 3 background investigation by the Navy Commands’

Security Manager.

a. FSO shall notify the Navy Commands’ Security Manager when fingerprints have been completed; provide date and location where fingerprints were conducted.

b. Fingerprints shall be conducted within five (5) days from date of e-QIP initiation.

5. Optional Form (OF) 306. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit an OF 306 for processing of the required Tier 3 background investigation by the Navy Commands’ Security

Manager. Provide a fully completed and “signed/dated” OF 306 for each Contractor personnel.

The OF 306 Form can be obtained via the Office of Personnel Management (OPM) website at:

https://www.opm.gov/forms/pdf_fill/OF0306.pdf. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission to Navy Commands’ Security Manager.

a. The OF 306 is conducted as part of a local records check IAW the DoN's

Continuous Evaluation program and is required in support of the Tier 3 background investigation IAW ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16).

b. The OF 306 Form shall be completed in its entirety, with printed name, signed and dated. Any unsigned pages shall delay processing as information is not considered certified true and correct by the applicant.

6. Resume or equivalent. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit a resume or equivalent for processing of the required Tier 3 background investigation by OPM. Provide a recent /updated resume (or equivalent) for each Contractor personnel. ALNAV 005/16

(SECNAV Washington DC msg 212030Z JAN 16) applies.

7. SAAR-N. Completion and approval of a System Authorization Access Request Navy

(SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The Contractor supervisor is not authorized to sign the SAAR-N; therefore, the

Government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”. The SAAR-N shall be forwarded to the Navy Commands’

Information Systems Security Manager via the COR prior to being granted access to any

DoD/DoN information systems.

a. Provide a fully completed and “signed/dated” System Authorization Access

Request-Navy (SAAR-N) form for each Contractor personnel granted access to any DoD/DoN Information System. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission.

b. Complete Information Assurance (IA) Training. Annotate date of completion on SAAR-N form, block ten. Go to the DISA website to complete:

http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

c. Provide a copy of the IA Training Certificate with the fully completed

/signed/dated SAAR-N.

https://www.opm.gov/forms/pdf_fill/OF0306.pdf http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

d. The SAAR-N form shall be completed with printed name, signed and dated.

Any unsigned/dated pages shall delay processing as information is not considered certified true and correct by the requester.

Note: SAAR-N Form may be obtained via the following web link:

https://navalforms.documentservices.dla.mil/web/public/home

8. Privileged Access Agreement (PAA). Provide a fully completed and “signed/dated”

Privileged Access Agreement (PAA) form for Contractor personnel who have been required/have been granted privileged access. PAA form shall be provided by the Navy

Commands’ Security Manager.

9. Upon completion of the security vetting, Contractor FSO shall submit a Visit Authorization

Letter (VAL) for all Contractor personnel with the following information included:

- Full Name

- Social Security Number (SSN)

- Date and Place of Birth

- Date of Open Investigation (to be provided by NCTAMS LANT)

- Type of Investigation Pending (Tier 3)

- Date interim access granted (to be provided by NCTAMS LANT)

- Period of Dates of Visit (cannot exceed 12 months or expiration of contract, whichever comes first)

- Identify “Location” or “Concentrated Work Area” where each individual shall be providing maintenance coverage.

Example: By site – NAS Corpus Christi TX Bldg. 112/NAS Kingsville TX Bldg. 2740 etc. or by Area – NAS Corpus Christi TX/NAS Kingsville TX, etc.

10. FSO and COR are to notify the Navy Commands’ Security Manager if any assigned

Contractor personnel have terminated position with company and/or are no longer supporting contract. A new VAL is required to be submitted removing Contractors no longer supporting subject contract.

11. Submit all required documentation to the Navy Commands’ Security Manager via the

COR/ACOR. All documentation shall be submitted via digitally signed and encrypted email or via the Safe Access File Exchange (SAFE) portal located at: https://safe.amrdec.army.mil/safe/.

Designated COR/ACOR are certified as having a Need-to-Know for the handling and processing of PII information.

12. NCTAMS LANT Points of Contact: POC’S shall be made available upon award of the contract.

The Navy Command’s Security Manager shall forward the required forms to OPM for processing. Once the investigation is complete, the results shall be forwarded by OPM to the DoN Central Adjudication Facility (CAF) for a position of trust determination.

When a favorable determination is not made, Contractor employees shall not be https://navalforms.documentservices.dla.mil/web/public/home https://safe.amrdec.army.mil/safe/ permitted to work on this contract effort, and if already working on the contract, shall be removed immediately.

The potential consequences of any requirements under this clause including denial of access for a proposed Contractor employee who fails to obtain a favorable trustworthiness determination in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract.

Contractors shall plan ahead in processing their employees and subcontractor employees in support of contract. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility and/or access to a federally-controlled information system/network and/or access to government information.

The Contractors are to provide a copy of their commercial certification or appropriate degree to NCTAMS so they can add them to N9 CSWF workforce, and providing a copy of proper training required for gaining privileged access to our systems as well as SAAR-

N for privileged access.

A.1.5.3 Continuous Evaluation Program:

Contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel eligibility for access or assignment to sensitive duties is conducted. Contractor shall report to the NCTAMS LANT Security Manager and

COR/ACOR, all questionable or unfavorable information that becomes available concerning individual(s) who have been granted access and/or assigned to sensitive duties. The Contractor shall coordinate and assist the NCTAMS LANT Security Manager with obtaining any and all documentation necessary for submission of required Incident

Reports to DoD Central Adjudicative Facility (CAF).

A.1.5.4 Information Security

Information systems used by Contractor personnel shall be operated in accordance with DOD

5220.22-M National Industrial Security Program Operating Manual (NISPOM), SECNAVINST

5239.3B, and NCTAMSLANTINST 5239.1B and all governing DOD/DON Information

Assurance/Cyber Security policies.

A.1.5.5 Privacy Act

Information required or generated under this PWS may be subject to the Privacy Act.

Work on this project requires that Contractor personnel have access to Privacy

Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S.

Code, Section 552a and applicable agency rules and regulations. Contractor personnel shall be required to sign a Non-Disclosure Form.

A.1.5.6 Operation Security

Contractor personnel shall comply with all applicable site Security Operating Procedures (SOPs), Operational Security (OPSEC) regulations, and all Government required OPSEC training.

A.1.5.7 Safety and Environmental Plan

The Contractor shall comply with Federal, State, local and base regulations pertaining to the environment, including but not limited to, water, air, solid waste, and noise pollution.

A.1.6 ADMINISTRATIVE REQUIREMENTS

A.1.6.1 Hours of Operation

A.1.6.1.1 Normal Work Hours

The majority of the work is to be performed on normal Government workdays, which exclude the following legal Federal holidays: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

HOLIDAY NAME OBSERVED

New Year’s Day January 1st of each year

Martin Luther King’s Birthday 3rd Monday in January each year

Washington’s Birthday (President’s Day) 3rd Monday in February each year

Memorial Day Last Monday of May each year

Fourth of July (Independence Day) July 4th of each year

Labor Day 1st Monday in September each year

Columbus Day 2nd Monday in October each year

Veterans’ Day November 11th of each year

Thanksgiving Day 4th Thursday in November each year

Christmas Day December 25th of each year

A.1.6.1.2 Principal Period of Performance

The Principal Period of Performance (PPP) is considered to be the hours between 0730 and 1600.

However, the Government will have occasions for services to be performed Outside the Principal

Period of Performance (OPPP). Historically, OPPP services have ranged from 50 to 165 hours annually at NAS/JRB Belle Chasse, NCBC Gulfport, MARFORRES and SPAWAR.

A.1.6.2 Sanitation and Cleanliness

The Contractor shall maintain all of its assigned space in a neat, clean, orderly, and sanitary condition. The premises shall be kept free at all times from accumulations of waste material or debris resulting from work performed under this contract. These areas will be subject to fire safety and health inspections by Government personnel. The Contractor shall be responsible for correcting any violations cited.

A.1.7 CONTINUITY OF OPERATIONS

The Contractor shall prepare, maintain and perform, as necessary, a transition plan that ensures:

A smooth transition from contract start-date to full operational status (phase-in)

Continued operations in the event of a Contractor strike (strike contingency)

A smooth transition from current contract performance to performance by a different

Contractor or by the Government in a follow-on period (phase-out).

The transition plan shall be prepared and submitted within 10 days after contract award. A copy of the transition plan shall be kept on site and available to the Government upon request.

A.1.7.1 Phase-In

The phase-in period will commence at the Contract award date or 30 days prior to the start date for full performance of Contract requirements, whichever is later, and will continue until the performance start date. The phase-in period allows Contractor personnel to familiarize themselves with site configuration, receive on-the-job training in standard procedures for performing tasks described in the PWS, and conduct required inventories and inspections of

Government Furnished Equipment (GFE), Government Furnished Materials (GFM), Government Furnished Information (GFI), and Government Furnished Facilities (GFF). The

Contractor shall bear all costs associated with training and indoctrination of Contractor's personnel during the phase-in period. The Government will indoctrinate Contractor personnel on-site in the operations required in this PWS. At the end of the phase-in period, the operations of NCTAMS LANT N9 SE Region NAS/JRB Belle Chasse, LA BCO will be turned over to the

Contractor and the Contractor shall provide a work force that is fully qualified and capable of performing all work required under this contract.

A.1.7.2 Strike Contingency

The Contractor shall prepare and maintain a strike contingency plan for the continuation of services required by this PWS in the event of a work stoppage, slow down, or similar action by

Contractor personnel.

A.1.7.3 Phase-Out

A.1.7.3.1 Phase-Out Plan

The Contractor shall prepare and maintain plans, procedures, system configuration, customer information, inventory, and other related aspects of the BCO functions to permit an orderly turnover at the end of the contract period. Thirty days prior to scheduled completion of the final period of performance, the aforementioned information shall be incorporated into a phase-out plan. Phase-out plans shall include provisions for completion of appropriate Contractor responsibilities.

The Contractor shall include in the phase-out transition plan management procedures that would permit for any phase-out period, regardless of precipitating reasons. The Contractor shall coordinate these activities with the incoming Contractor (or Government if reverting back to in-house operations) to effect a smooth and orderly transition at the end of the contract period. This plan will address how to ensure service continuation in the event that the Contractor is relying on leased equipment as Contractor furnished equipment.

A.1.7.3.2 Removal of Items

The Contractor shall remove all Contractor-owned equipment, tools, parts, and belongings from the Government furnished spaces by midnight on the last day of the contract.

A.1.7.3.3 Report on Equipment

Thirty days prior to completion of this contract, the Contractor shall review the telecommunications systems and equipment and prepare a report on their condition as a part of the Phase-Out Plan. The COR/ACOR will review the report with the Contractor.

A.1.7.4 Orientation/Phase-in Period

Orientation/Phase-in Period is the transition period of time required by the Government for personnel of the new Contractor to be on-site to begin initial Contract performance.

Orientation/Phase-In of new Contractor personnel and turnover of plans, procedures, system configurations, customer information, inventory, and other related information of the BCO from incumbent occurs during this period. The start of performance date is when the new Contractor takes full responsibility for BCO operations at the site(s) specified in the PWS. The

Orientation/Phase-In Period is the period of time required by the Government for personnel of the new Contractor to be on site prior to start of full Contract performance. Up to 30 days is allocated for the Orientation/Phase-In/Turnover period.

A.2.0 DEFINITIONS AND ACRONYMS

A.2.1 DEFINITIONS

A.2.1.1 Base Communications

Base Communications is defined in DODINST 4640.14 as “facilities, equipment, and services used to support the electromagnetic dissemination, transmission, or reception of information via voice, data, video, integrated telecommunications, wire, or radio within the confines of a post, camp, station, base, headquarters, or Federal building.”

A.2.1.2 Base Level Information Infrastructure (BLII)

The NCTAMS LANT Detachment NAS/JRB Belle Chasse in New Orleans LA BCO Base Level

Information Infrastructure (BLII) is the primary means for the transfer of voice and digital information between and among Navy activities and other officially authorized DOD and U.S.

Federal entities operating on, or within, the immediate vicinity of, U.S. Navy installations supported by NCTAMS LANT Detachment NAS/JRB Belle Chasse in New Orleans LA. The

BLII also provides connectivity for shore-based activities to long haul and tactical fleet telecommunications gateways. Section C-5 and Exhibit D provide additional descriptions of

BLII components included in this contract.

A.2.1.3 Government-Furnished Equipment and Information (GFE/I)

GFE/I include all equipment and information listed in Exhibit D and will be furnished by the

Government to the Contractor at no cost.

A.2.1.4 Government-Furnished Facilities (GFF)

GFF includes facilities and properties that will be provided by the Government without cost to the Contractor.

A.2.2 ACRONYMS

This is a standardized list of telecommunications terms. All acronyms may not appear in this

PWS. See attachment Exhibit H.

A.3.0 GOVERNMENT-FURNISHED PROPERTY

The Government will provide, without cost, all facilities, equipment, information, materials, and services listed in Exhibit D. Government-Furnished Property (GFP) encompasses Government-

Furnished Facilities (GFF), Government-Furnished Equipment (GFE), Government-Furnished

Information (GFI), and Government-Furnished Materials (GFM). The terminologies GFF; GFE;

GFI; and GFM will be used throughout the PWS.

A.3.1 GOVERNMENT-FURNISHED FACILITIES (GFF)

The Government will furnish, or make available, facilities required to support the BCO function.

Government facilities have been inspected for Occupational Safety & Health Administration

(OSHA) compliance. Any hazards for which a work-around has been made will be identified to the Contractor. Should a hazard be subsequently identified, the Government corrects OSHA hazards according to base-wide Government developed plans of abatement, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contract initiative. The identification of any hazardous conditions does not warrant or guarantee that no other possible hazards exist, or that the work-around procedures currently employed will be adequate to meet the responsibilities of the Contractor.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned responsibility to make corrections according to approved plans of abatement subject to base-wide priorities.

The Government is responsible for janitorial service. The Contractor is responsible for upkeep of workspace provided by Government.

A.3.1.1 Facilities and Buildings

Under this contract, the Government will provide space (including storage space) at all sites within the AOR in “as-is” condition.

A.3.1.2 Facilities Modification

A.3.1.2.1 Contractor Modifications to Facilities

The Contractor may make modifications to GFF needed to meet the requirements of this contract. Alterations to GFF shall not be made without specific written approval by the

COR/ACOR. The Contractor shall notify the COR/ACOR and provide documentation, describing in detail the modification. The Contractor shall maintain “as-built” drawings after the modifications are completed. All Government-approved modifications to GFF will become

Government property upon completion of this contract. The Contractor shall return the GFF

(with the “as-built” drawings) to the Government in the same condition as received, fair wear and tear, and approved modifications exempted.

A.3.1.2.2 Notification of Facilities Modification

The Government retains the right to make modifications to GFF. The Government will notify the Contractor of any major modifications 60 days prior to start of work.

A.3.1.3 Repair and Maintenance of Real Property

The Government will repair and maintain real property facilities (to include Uninterruptible

Power Supplies (UPS)) at no cost to the Contractor, provided the repairs are not required as a result of Contractor negligence. The Contractor shall be responsible for all damages caused by the intentional or negligent activity of its employees.

A.3.1.4 Removal of Materials

All materials deemed hazardous by OSHA that are encountered during Contractor modifications shall be identified and referred to the COR/ACOR. All other materials removed during

Contractor modifications shall be removed by the Contractor and disposed of in accordance with base, state, and local Government statutes. There is a central hazardous waste disposal facility on the NAS/JRB Belle Chasse in New Orleans LA base.

A.3.2 GOVERNMENT-FURNISHED EQUIPMENT/INFORMATION (GFE/I)

The Government will furnish equipment and information as described in Exhibit D. The

Contractor is not obligated to accept or utilize GFE/I.

A.3.2.1 Joint Inventory

The Contractor and the COR/ACOR shall conduct a joint inventory within 15 days following contract award and no later than 15 days before completion of the contract period. The

Contractor shall prepare/submit the inventory for joint acceptance. This inventory will verify the quantity and determine the condition of GFF/GFE/I/GFM listed in Exhibit D. The Contractor and the COR/ACOR shall certify the findings of this joint inventory and resolve discrepancies. The

Contractor shall not remove GFE from Government facilities unless approved by the

COR/ACOR.

A.3.3 GOVERNMENT-FURNISHED MATERIAL (GFM)

Government-Furnished Materials to be provided under this contract consist of critical spare parts.

A.3.3.1 Critical Spare Parts

The Government will provide critical spare parts listed in Exhibit D to the Contractor at the start of the contract. Thereafter the Contractor shall recommend the type of spares and the required level of spares.

A.3.4 TELEPHONES

The Contractor is authorized to use local and DSN telephone services in support of this contract.

A.3.5 UTILITIES/FACILITY SERVICES

The Government will provide electricity, air conditioning, water, sewage, janitorial, pest control, and outside receptacle refuse collection services necessary to support this contract, at no cost to the Contractor. The Contractor is responsible for the disposal of “locate paint” cans.

A.3.5.1 Utilities Conservation

The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions, which preclude the waste of utilities.

A.3.6 SECURITY POLICE AND FIRE PROTECTION

The Government will provide security police and fire protection services 24 hours a day, seven days a week, at no cost to the Contractor.

A.4.0 CONTRACTOR-FURNISHED PROPERTY

A.4.1 CONTRACTOR-FURNISHED ITEMS

Except for those items or services specifically stated to be Government furnished in Exhibit D, the Contractor shall furnish everything required to perform the services specified by this contract at no additional cost to the Government. The Government will not supply specialty vehicles such as high-lifts and cranes for work in hangers and no specialty vehicles required for maintenance and replacement of aerial Outside Cable Plant (OSP) facilities. Neither the Contractor nor the

BCO provide telephone sets.

A.4.2 CONTRACTOR-FURNISHED MATERIALS AND SUPPLIES

The Contractor shall be responsible for ensuring that it maintains, or has a ready supplier for parts (especially emergency parts), supplies, and materials required for contract performance.

Any reconditioned parts used in work to be done under this contract shall be warranted as new.

The Contractor shall properly dispose of non-serviceable parts to avoid inadvertent reuse.

A.4.3 CONTRACTOR-FURNISHED EQUIPMENT AND TOOLS

The Contractor shall provide test equipment (not separately priced). Safety equipment will include, but not be limited to, manhole gates, orange cones, barricades, orange vests, hard hats, and gas-detecting equipment. Any other equipment utilizing building circuits must operate using existing building circuits. All equipment provided by the Contractor shall meet OSHA safety requirements. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment or combinations of equipment that require power exceeding the capability of existing building circuits.

A.4.4 CONTRACTOR-FURNISHED AND CONTRACTOR-OWNED PROPERTY

The Contractor shall be responsible for the maintenance, repair, and safekeeping of Contractor-owned supplies, materials, and equipment. The Government is not responsible for the personal property of Contractor employees from loss, damage, or theft.

A.5.0 SPECIFIC REQUIREMENTS

The Contractor shall provide all services and functions in accordance with

COMNAVCOMTELCOM Instruction 2066.1 (series), DOD/DON Security Regulations, SECNAVINST M-5239.2, and DOD 8100.04 as described herein to fulfill the NCTAMS LANT

NAS/JRB Belle Chasse in New Orleans LA BCO mission. The mission of the NCTAMS LANT

NAS/JRB Belle Chasse in New Orleans LA BCO is provided in Section A.1.2.3. Under this contract, the Contractor shall:

Perform programming functions on the Avaya 8710 CM4 server to include station administration, trunking, inter-switch connections, remote processor administration, Expansion Port Network administration, vectoring, call accounting, voice mail, call tree and other provisioning as required.

Add/remove voice mail accounts, reset and administer Avaya call manager and voice mail system.

Provide customer services, which include telecommunication services, trouble administration, business office services, and training.

Provide engineering and technical support for BLII planning, customer projects, system, and facility configuration management.

Administer, operate, maintain, and repair the BLII.

Provide contingency and emergency support for Fleet and Joint exercises, emergencies, and disasters.

Administer, operate, and maintain Telecommunications Management System (TMS) and Communications Automated Information Retrieval System (CAIRS).

Provide logistics and administrative support services.

Provide Information Assurance services for the BCO information systems.

Provide training for any services required under the contract.

The BCO is not responsible for telecommunications services provided to customers served by the local exchange carrier (LEC) or American Telephone & Telegraph Co. (AT&T) /

NEXCOMM (e.g., bachelor quarters and residential housing). A.5.1.3 (Provide Assistance and

Instruction); and section A.5.2.2, sub clause A.5.2.2.3 (BCCB meetings) apply.

A.5.1 PROVIDE CUSTOMER SERVICES

The Contractor shall provide customer services in the form of service provisioning, trouble administration, business office services, and training for the term of this contract.

A.5.1.1 Provide Telecommunications Services

A.5.1.1.1 Perform Service Provisioning

The Contractor shall perform service provisioning for NCTAMS LANT NAS/JRB Belle Chasse in New Orleans LA and at NCBC Gulfport in Gulfport MS telecommunications services, in response to Telephone Work Request (TWR) and Information Assurance requirements. The

BCO receives TWRs from command Telephone Control Officer (TCO) representatives. An up-to-date list of TCOs will be provided to the Contractor at the start of the contract. There is a combined average of 1,300 moves, adds, changes, voice mail resets, dig permits and requests for establishing path ways per year described as TWRs and Troubles. TWRs that do not require

Government purchases for equipment must be completed within three working days from receipt of the TWR. For TWRs requiring Government purchases, the work must be completed within three working days from receipt of equipment. TWRs for pier side/ship to shore service may be required to be completed on a higher priority and faster response time to be determined by the

COR/ACOR. Service provisions for IA requirements are in Sections A.5.8 Contractor

Certification Requirement and A.5.9 Training.

A.5.1.1.2 Typical TWR Requirements

Work generated as a result of TWRs includes, but is not limited to the following items:

Installation, relocation, removal, and repair of voice and data circuits, customer premises equipment and telephone equipment features.

Installation, relocation, and removal of consoles.

Installation, relocation, and/or removal of heat sensitive, water sensitive and intrusion alarm system circuits.

Installation, relocation, and repair of wiring.

Installation, removal, or relocation of cross-connects and disconnects at the Building

Distribution Frame (BDF) or Demarcation Point.

Develop and maintain database for all cross-connects, critical spares, line assignments, and outside cable plant (OSP) distribution.

Provision of connectivity to BAN/MAN (Base/Metropolitan Area Network).

Process Verbal Requests.

Location and marking of underground facilities to include copper and fiber optic cables.

The Contractor shall process verbal service order requests. Verbal service order requests will be followed up by a hard copy TWR. This process shall be limited to urgent/emergency situations, for pier side/ship to shore requests and for Joint Exercises and VIP visits. Only the authorized

COR/ACOR will be authorized to approve verbal TWRs.

A.5.1.1.3 Maintain TWR Records and Databases

The Contractor shall keep records of TWRs received and customer service provided. On receipt of a validated TWR for a new circuit or telephone number, the Contractor shall assign the digital number (DN) or line equivalent number (LEN); update automated customer line assignment records; build or update cable records; and validate automated records. The Government uses a

Unique Communications, InA., CAIRS for processing and tracking all TWRs and to provide cable record management. This system is provided as GFE.

A.5.1.1.4 Labor and Material

Direct labor and material costs associated with provisioning services using TWRs and work orders. The Contractor shall provide materials and supplies to accomplish service provisioning.

See Exhibit G for list of materials and supplies.

A.5.1.2 Perform Trouble Administration

The Contractor shall perform trouble administration service for NCTAMS LANT NAS/JRB

Belle Chasse in New Orleans LA BCO and NCBC Gulfport services. The Contractor shall respond to service outages, customer service complaints, and inquiries from customers 0730-

1600, 5-days-per-week. There are approximately 1,000 Trouble Report (TR) calls per year. The person at the service desk shall be familiar with telecommunications services available to the

BCO customers, telephone troubleshooting techniques, and procedures for placing telephone calls over the DSN. Service outages are categorized into four levels of urgency: emergency, catastrophic, serious and routine. The Contractor is responsible for restoring these services by repair or coordination of repair with the LEC or other provider, within the time frames shown in

Exhibit E.

A.5.1.2.1 Maintain Telephone Trouble Log

The Government uses the Unique system modules to manage trouble calls.