N6883618Q0222_DRAFT_PWS_NHCC_Laundry_.docx

DRAFT

NAVAL HOSPITAL CHARLESTON, SC

LAUNDRY SERVICES AT NAVAL HEALTH CLINIC CHARLESTON, SC

Performance Work Statement (PWS)

1. GENERAL REQUIREMENTS:

1.0. This PWS defines and describes the Navy’s requirement for Medical/Dental Healthcare Laundry Cleaning Services in support of the Naval Health Clinic Charleston (NHCC), 110 NNPTC Circle Goose Creek SC, building 2418, provided by a Healthcare Laundry Accreditation Council (HLAC) certified laundry facility. The base period of performance is 1 October 2018 through 30 September 2019, with four (4), one-year, option periods.

2. DEFINITIONS:

2.1. CLEAN. – Finished articles are dry and free of visible soil, lint and objectionable odor, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed where practical to do so without damaging the fabric. All articles are cleaned and prepared in a manner which meets HLAC compliance standards.

2.2. CONTRACT DISCREPANCY REPORT (DD2272). – The Contract Discrepancy Report (CDR) is used to document discrepancies in performance by the Contractor and to describe those discrepancies. The CDR will be initiated by the Contracting Officer’s Representative (COR) when a discrepancy is identified.

2.3. DRY WEIGHT. – Weight of cleaned and processed linen that is dry to the touch.

2.4. FLAT WORK – Flat work finished laundry items are machine pressed, folded, and tied or wrapped in bundles. Flatwork finished articles include sheets, pillowcases, surgical wrappers, scrub, suits, tablecloths, napkins.

2.5. QUALITY STANDARDS. – Laundry services shall be provided in accordance with the current HLAC requirements, including collection and delivery with consonance with the best practices of the laundry industry.

2.6. QUALITY ASSURANCE. – Those actions taken by the Government to assure services meet the requirements of the Quality Assurance Surveillance Plan.

2.7. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) – A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluation parameters, sampling guides inspection checklists, and other information that the COR should have to provide effective QA.

2.8. QUALITY CONTROL. – Those actions taken by the Contractor to control the production of goods or services to meet the requirements of the Quality Assurance Surveillance Plan.

2.9. SANITIZED. – Articles made free of dirt, filth, bacteria, and other foreign agents that may endanger health or cause infection, illness, or disease.

2.10. TAILS. – A condition created when flatwork is not folded even with the corners not meeting each other.

2.11. UNSERVICEABLE ARTICLES. – Hospital items considered not economically usable by the Government.

2.12. WHITENESS COLOR – White fabrics are sparkling white, and free of yellow and gray tints, or any other unsightly appearance colors are bright and clear.

3. REQUIREMENTS:

3.1. Scope of Work. The Contractor shall furnish all labor, supervision, transportation for pickup and delivery services (except as specified in the contract as furnished by the Government) as required and necessary for the performance of health clinic laundry services for Naval Health Clinic Charleston, South Carolina (NHCC). This contract includes all functions, task and responsibilities normally inherent to a health clinic laundry facility as specified herein. The Contractor shall maintain a system of records to control and account for work performed. The Contractor shall prepare all administrative correspondence required for the work covered by this contract to include, but not limited to invoices, billings, record keeping, laundry weight tickets, etc. The Contractor shall provide copies of all paperwork to NHCC. All work under this contract shall be accomplished in accordance with the current standards and requirements of the Health Laundry Accreditation Council (HLAC) and The Joint Commission Manual, and with any amendments or revisions of any regulations, standards, or specifications cited in this contract. Due to the requirement for Government inspection at the Contractor’s facility and the potential for emergency response, the Contractor’s facility shall be located within 6 hours driving time of NHB to be eligible for award of this contract. The laundry will only be delivered to one address which is the delivery address referenced in this Statement of Work below for delivery and pickup. There is no incumbent because this is a new start for services for medical grade laundry.

3.2. CONTRACTOR EXPERIENCE AND PERSONNEL:

3.2.1. A Project Manager or alternate shall be available for assistance between 8:00 AM and 4:00 PM, Monday - Friday, including federal holidays, and shall respond to Contracting Officer’s Representative (COR) calls within two (2) hours of notification.

3.2.2. Designation of the Project Manager and alternate shall be in writing and provided to the Contracting Officer within 10 business days of notice of award. Designation letters shall include name of designees and phone numbers for duty hours and after duty hours.

3.3. TRAINING.

3.3.1 Healthcare linen and laundry service employees shall receive education and training to increase the employee’s knowledge and awareness of laundry service requirements for healthcare service. Upon award of contract, Contractor shall provide the Government a Training Plan that details their training program. The Training Plan shall be provided to the Government immediately upon award of the contract. The COR will review the Training Plan.

3.3.2. The Contractor shall provide, at a minimum, the following types of employee training:

a. A general orientation of basic infection control concepts.

b. Proper use and handling of laundry cleaning supplies and equipment.

c. Familiarization with federal, state and local regulations/requirements applicable to the performance of this contract.

d. Hazard communication, including location and access to the Safety Data Sheets (SDS).

e. Use of personal protective equipment (PPE).

f. Compliance with Occupational Safety and Health Administration (OSHA)’s Bloodborne Pathogen Standard 29 CFR 1910.1030.

g. Risk of exposure to blood or other potentially infectious materials.

h. Orientation on the provider’s Exposure Control Plan.

i. Universal precautions.

j. Hepatitis B Virus (HBV) requirement.

k. The Joint Commission (TJC).

l. Safety Plan shall show compliance with OSHA requirements.

3.4. QUALIFICATION:

3.4.1 The Contractor shall provide all personnel necessary to accomplish the work and ensure personnel are properly trained to meet specified requirements of this contract. Personnel having direct interface with Government personnel under this contract shall be able to read, write, speak, and understand English. All personnel shall be legal residents of the United States.

3.4.2. Contractor personnel shall present a neat appearance and must be easily recognizable as an employee of the Contractor. The Contractor employees shall either wear a garment bearing the name of the individual and the Contractor or an identification badge on the outer garment with the name of the individual and the Contractor. This may be accomplished by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges or identification tags which contain the company name. This applies to any individual that enters the military installation under this contract.

3.4.3. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create (or appear to create) a conflict of interest. Nor shall the Contractor employ any person who is an employee of a Military Department (Army, Navy, Air Force) or the Department of Defense, unless such person seeks, receives, and provides prior evidence (to the Contractor), of Departmental approval to do so.

3.4.4. Contractors shall prepare a listing of personnel requiring entry/access to the installation. This listing must be prepared on company letterhead and contain the contact number, work sites or locations, inclusive dates of the contract (start/stop dates), work schedule identifying days of the week and time periods Contractors and employees will be performing work on the installation and full names and social security numbers. Forward this listing, completed CBH checks and signed consent forms to the contracting office or contract administrator for review

3.4.5. Contractor Employee Compliance: The Contractor shall ensure that Contractor’s employees entering the military installation observe and comply with all Navy policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, flag courtesy, “off limits” areas, and possession of firearms or other lethal weapons.

3.5. CONTRACTOR PLANT FACILITIES:

3.5.1. The Contractor shall provide adequate facilities to properly perform the required laundry services and the facilities shall be in accordance with the following:

3.5.2. The laundry facility shall be designed, equipped and ventilated to minimize the dissemination of microbial contaminants. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations.

3.5.3. Functional separation of clean and soiled linen areas shall be obtained. The soiled linen area shall be separated from the clean linen processing area and utilized as appropriate.

3.5.4. Hand washing facilities and personal protective equipment shall be available to laundry personnel.

3.6. QUALITY CONTROL:

3.6.1 The Contractor shall establish and maintain one complete quality control program to assure requirements of the contract are met as specified. A copy of the Contractor’s Quality Control Program shall be submitted with the Contractor’s technical proposal. Changes to the program shall be submitted to the Contracting Officer for review and approval prior to implementation. The program shall include but not be limited to the following:

3.6.2. Inspection System. The inspection system shall cover all elements of work. It must identify the service or supplies to be inspected, the frequency and extent of inspections and title of individual(s) who will be responsible for performing the inspection.

3.6.3. Method of Identifying Deficiencies. The method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable shall be delineated.

3.6.4. Records. The Contractor shall maintain records of all inspections, tests conducted and corrective action(s) taken. A monthly report of inspections conducted to include findings and corrective action shall be submitted to the Government with monthly billing.

3.6.5. The Government will provide monitoring and surveillance of the Contractor’s performance in this contract using the Quality Assurance Surveillance Plan of this contract.

3.7. PROCEDURES MANUAL:

3.7.1. This manual shall consist of a collection of narrative direction/work instructions for the use of Contractor personnel in implementing contractual obligations. Standards shall be established by the Contractor if not provided in the contract. The manual shall contain all procedures necessary to perform complete laundry services required by this performance work statement. The Contractor shall submit the Procedures Manual to the Contracting Officer with their proposal upon award of contract. Contractor shall comply with the Procedures Manual submitted except when deviation is approved by the Contracting Officer.

3.8. CONTINGENCY PLANS:

3.8.1. The Contractor shall maintain a current Contingency Plan and notify the Contracting Officer of any proposed modifications. The Contingency Plan shall be submitted to the Government within 10 days of award of the contract. The Contractor shall notify the Contracting Officer of any event that jeopardizes performance under this contract. The plan shall include contingency operations for:

3.8.2. Mobilization. Where installation mobilization requires services beyond the Contractor’s capability to provide services.

3.8.3. Disaster. To include but not limited to destruction of facility environmental catastrophes, sabotage, or act of God or nature that renders the Contractor’s facility unsafe.

3.8.4. Labor Disputes. The Contractor is required to immediately notify the Government in the event of a labor dispute.

3.9. PERFORMANCE EVALUATION MEETINGS:

3.9.1. The Project Manager shall meet with the Contracting Officer or COR as necessary, and at least once a month during the first two months of the contract. Meetings shall be held as often as necessary thereafter. However, a meeting shall be held whenever a Contract Discrepancy Report is issued. The written minutes of the meetings shall be prepared by the COR and signed by the Contractor’s Project Manager and by the Contracting Officer. Copies shall be provided to the Contractor and to all parties attending the meeting no later than five (5) working days after adjournment of meeting.

3.9.2. Loss or Damage. Pursuant to current DoD FAR Clause 252.237-7015, entitled “LOSS OR DAMAGE (WEIGHT OF ARTICLES),” the Contractor is responsible and liable for any property, both organizational and individually owned articles turned over for servicing under this contract which is lost, or which is damaged, and which, as determined by the Contracting Officer, cannot be repaired satisfactorily. Linen items include, but are not limited to the following:

Bag, Biohazardous Laundry Bag, Laundry, Hospital Blanket, Infant Blanket, Cotton Thermal Child Gown, Small Child Gown, Medium Child Gown, Large Gown, Patient Jacket, WU Medium Jacket, WU Large Pants, Scrub X-Small Pants, Scrub Small Pants, Scrub Medium Pants, Scrub Large Pants, Scrub X-Large Pants, Scrub XX-Large Shirt, Scrub Small Shirt, Scrub Medium Shirt, Scrub Large Shirt, Scrub X-Large Shirt, Scrub, XX-Large Tablecloth Towel, Bath Wrapper Curtain 99X96 Curtain 118X108 Curtain 124X84 Curtain 152X96 Curtains 189X108 Curtains 232X108 Curtains 232X96 Curtains 252X96 Coves, Terry Hot Pack 10X12 Terry Hot Pack Oversize 15X42 Terry Hot Pack Cervical 24X6.6 Jacket, Tech Pillowcase Cog Sheets Cog Towel, Hand Cog Bag, Biohazardous replacement Laundry Bag Replacement Bathrobe Replacement Blanket, Infant Replacement Blanket, Thermal Replacement Cover, Gown Large Replacement Cover, Gown X-Large Replacement Gown, Patient Replacement Pants, Scrub X-Large Replacement Pants, Scrub XX-Large Replacement Shirt, Scrub Small Replacement Shirt, Scrub Medium Replacement Shirt, Scrub Large Replacement Shirt, Scrub X-Large Replacement Shirt, Scrub XX-Large Replacement Towel, Bath Replacement Towel, Hand Replacement Wrapper, Replacement Bag, Laundry Bag, Laundry, Replacement Labcoat, Small Labcoat, Medium Labcoat, Large Labcoat, X-Large Labcoat, XX-Large Labcoat, XXX-Large Scrub, Pant Small Scrub, Pant Medium Scrub, Pant Large Scrub, Pant X-Large Scrub, Pant XX-Large Scrub, Top Small Scrub, Top Medium Scrub, Top Large Scrub, Top X-Large Scrub, Top XX-Large Hand Towel 16X27 Hand Towel 16X22 Wrapper 49X49 Wrapper 36X36Scrubs, Tops Navy Medium Scrubs, Tops Navy Large Scrubs, Tops Navy X-Large Scrubs, Tops Navy XX-Large Scrubs, Pants Navy small Scrubs, Pants Navy medium Scrubs, Pants Navy large Scrubs, Pants Navy X-large Scrubs, Pants Navy XX-large Sheet, Half Fitted Top Sheets, Berthing Sheets, Fitted, Blue Sheets, Fitted, White Sheets, Flat, Surgical Sheets Flat, White Sheets, Full, Blue Tablecloths Towels, Bath, White Towels, Hand (Small) Towels, Surgical (OR Towels) Washcloths Wrapper, 12 X 12 Wrapper, 18 X 18 Wrapper, 24 X 24 Wrapper, 54 X 54 Infant Gown

3.9.2. Torn Linen/Unserviceable Articles. The Contractor shall be responsible for repairing/replacing laundry and/or linen lost or damaged while in its possession. All repaired linen will be laundered after repair and prior to return. Repairs shall be restricted to open seams, small holes or tears, replacement of hooks and pile fastener tape, and replacement of slide fasteners. Only high temperature resistant polyamide cloth (MIL-D-81280) and high temperature resistant nylon thread (MIL-T-83193) shall be used for repairs.

3.9.3. Tensile Strength Loss. Tensile strength measurement shall be performed by the Contractor at least once a month in accordance with standard procedures of the American Institute of Laundering. Results of these tests shall be available for examination upon request by the Government and shall not exceed ten percent (10%).

3.9.4. Whiteness Retention. Whiteness retention measurement shall be performed by the Contractor at least once a month in accordance with standard procedures of the American Institute of Laundering. Results of the test shall be available for examination upon request by the Government and shall be between 96% and 100%.

3.10. TRANSITION PERIOD:

3.10.1. General. The Contractor shall be required to assume total responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce that is fully trained, qualified and capable of performing all work required under this contract.

4. GOVERNMENT PROPERTY FURNISHED:

4.1. General. The Government will provide forms and publications specifically identified in this contract.

4.2. Forms and Publications. Only Navy (Military) forms, regulations and directives will be furnished by the Government upon request by the Contractor. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

4.3. The Government will provide scales at NHB for the purpose of weighing clean and soiled linen.

4.4. The Government will provide latrine and hand washing facilities for Contractor employees to use at the customer site.

4.5. The Government will provide historical usage/inventory data for information purposes only if requested. The information can be viewed in the NHB Linen Office located in room ON304, Building 1.

4.6 The Government will provide linen bags (plastic bags for regular contaminated linen and water soluble plastic bags for blood-saturated linen) for contaminated linen for the transportation of soiled linen.

4.7. The Government will provide all linen items to sustain linen operations in support of Naval Hospital Beaufort, South Carolina.

5. CONTRACTOR FURNISHED ITEMS:

5.1. The Contractor shall provide at no added expense to the Government, any and all property or services necessary for the performance of this contract which is not specifically identified in this contract as furnished by the Government. Such property or services shall include, but is in no way limited to facilities, tools, materials, equipment (such as soaps, detergents, bleaches, starches, sizing, spotting agents, hangers, marking tapes, pad covers, and packaging materials); office furnishings (such as desks, chairs, tables, and file cabinets); office equipment (such as typewriters, calculators, computers, and printers); and office supplies (such as stationery, envelopes, tablets, printer paper, pens and pencils). The pick-up and drop off of linen shall be conducted using Contractor provided linen carts.

5.1.1 The Contractor shall provide all appropriate protective clothing as required by OSHA.

5.2. Vehicles:

5.2.1. The Contractor shall provide all required vehicles, vehicle fuels, lubricants and repairs necessary to perform services under this contract. All Contractor-owned vehicles shall be identified with Contractor’s name so that it is clearly visible and shall at all times display a valid license plate and safety inspection sticker. Vehicles used for transportation shall be designed to insure adequate protection of laundered linen as outlined under Joint Commission requirements. All vehicles to be used under this contract must be maintained in a safe and serviceable condition during duration of this contract. In addition, the vehicles must be kept clean (exterior and interior) with no unsightly residue of dirt, mud, trash, and other debris. Vehicle efficiency is solely the responsibility of the Contractor. The Contractor shall not be relieved of their contract responsibilities due to vehicle breakdown or failure of vehicles to operate.

6. SPECIFIC TASKS:

6.1. Laundry Services. Laundry services provided to NHB shall be picked-up between the hours of 8:00am and 10:00am unless the Government agrees to a different time. Items received by the Contractor for laundering shall be completely processed and returned no later than the following pick-up/delivery date. Mondays and Thursdays are the desired pick-up/delivery days, therefore laundry picked-up on a Monday will be processed and returned no later than the following Thursday and laundry picked-up on a Thursday will be processed and returned no later than the following Monday (there will be no exceptions unless advanced notice is provided and agreed to by the government).

6.1.a Contractor fails to complete pickup or delivery. The Contractor shall complete task at additional cost to the government at the next available business day and will reduce the Contractor’s payment by 10 percent for late delivery. This will not be considered an on time delivery or pick-up and notification of delayed delivery and/ pick-up must be provided to the COR same day;

6.1.b Contractor fails to complete pickup or delivery due to the Government. The Contractor shall contact COR via telephone to assist.

6.1.c Random pickups are due to the Government for section 5.1.b; or random pickup and delivery due to higher volume which will include other business days not included in 5.1. Government will contact Contractor for same day or following day actions.

6.1.1 Pick-up and Delivery location is as follows:

Naval Health Clinic Charleston, SC 110 NNPTC Circle Building 2418 Goose Creek, SC 29445

6.1.2 Federal Holiday. Scheduled pick-up or delivery on an observed Federal Holiday shall be performed at the NHB location on the regular working day that falls after the Federal Holiday. The following Federal Holidays are observed at NHB:

· New Year’s Day (1 January)

· King’s Birthday (3rd Monday in January)

· Washington’s Birthday (3rd Monday in February)

· Memorial Day (Last Monday in May)

· Independence Day (4th of July)

· Labor Day (1st Monday in September)

· Columbus Day (2nd Monday in October)

· Veteran’s Day (11 November)

· Thanksgiving Day (4th Thursday in November)

· Christmas Day (25 December)

6.1.3. Service Response Time. The Contractor shall receive, completely process, and return garments and/or articles in accordance with the service response times as specified at paragraph 5.1. Service response time shall be computed from the time laundry is received by the Contractor at the Government site until the time it is returned to the Government. Items picked-up on Monday shall be returned on the following Thursday and items picked-up on Thursday shall be returned on the following Monday.

6.2. RECEIVING, MARKING, AND CLASSIFYING:

6.2.1 The Contractor shall provide a standard form indicating weight of laundered items from the COR for laundry picked up at the time of pick up, and obtain receipt for laundered items delivered at the time of delivery. Each form shall be completely filled out with nomenclature; date and time of pickup and delivery; and number of pieces by category and weight at time of pickup and delivery. The original form will be maintained by the Government and a copy provided to Contractor at time of pickup and delivery. Standard form shall be signed by both the Government and Contractor in designated signature blocks on the form. Weighed laundered items shall be weighed in cart and cart weight (identified on cart side) shall be subtracted from total weight to obtain accurate weight. All disagreements in weight or count shall be directed to the Contracting Officer for resolution.

6.2.2. Counted Laundry. All the special laundry items i.e. heat packs, drapes, washable medical items, shall be counted individually at Naval Hospital Beaufort, South Carolina by both the Government and Contractor at the time of pick-up and delivery and recorded on a standard linen inventory form provided by the Contractor. The form shall be signed by both Government and Contractor in designated signature blocks.

6.2.3. Pick-up and delivery of soiled/contaminated linen shall be from and/or to, Naval Hospital Beaufort, South Carolina. Pick-up of linen/laundry shall occur in Building 1, Room ON301 and delivery shall occur in Building 1, Room ON304.

6.2.4. All linen items that are individually sized shall be marked accordingly by the Contractor when packaged in a bundle, clearly indicating the size of each item.

6.3. STANDARDS OF QUALITY:

6.3.1. Any items found to have been unsatisfactorily cleaned, laundered, finished, and /or packaged will be identified by the Government Quality Assurance personnel to the Contractors’ representative at the time of delivery or next scheduled pickup after unsatisfactory condition is discovered. The Contractor shall correct the delivery ticket or issue a credit memo for items that have been identified by the Government as being performed unsatisfactorily. The Contractor shall be responsible for quality control which will be adhered to via implementation of the Contractor’s Quality Control Plan which shall conform to HLAC standards. The following requirements shall be met in the effort to control quality in a finished product. Failure to meet this standard shall result in product being returned for further cleaning. If failure becomes systemic, the Government may pursue other options available, i.e., termination for cause.

6.3.2. All soil, spots, and stains shall be removed, except those determined as being un-removable without injury to the color or fabric.

6.3.3. Each item shall be clean and dry; and free of lint, scorch marks, and other damage to the fabric.

6.3.4. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

6.3.5. Articles shall smell fresh and clean and be free of objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements.

6.3.6. Shrinkage shall be no more than what may be termed as "natural" for the fabric in accordance with best commercial practice. The Contractor shall treat all articles in such manner as to keep the dimensional changes of the article to a minimum and to avoid injury of any kind to the fabric. The Contractor shall follow care instructions on labels in all articles. If manufacturer's care instructions are not included in an article, the Contractor shall contact the manufacturer to obtain these instructions.

6.3.7. Tumbled work such as linen, towels, and blankets shall be completely dry and soft.

6.3.8. Flatwork Ironing and Pressing. Items processed on Flatwork and ironers, such as sheets, pillowcases, and tablecloths shall be machine-finished (ironed) so that the surfaces are smooth and without "rough-dry" spots, wrinkles, or "tails". Flatwork shall be free of creases when received by the Contractor. The pressing and finishing operations for items shall be accomplished in accordance with industry standards. Polyester/cotton blend garments may be tumble dried or processed through steam tunnels, steam air finisher or pressed on a dry cleaning type press (whichever is appropriate to obtain desired finish) and then placed in bundles. Flatwork finished linen shall be washed, dried, pressed, folded, and quantity packaged according to items and color. Flatwork finished items include but are not limited to sheets, pillowcases, hand towels, surgical wrappers and tablecloths. Items such as coats, gowns, scrub shirts and pants and other outerwear apparel will be finished (ironed) so that all surfaces are smooth and free of wrinkles. After pressing, doctor’s coats and tech jackets will be hung on hangers and gowns, outerwear (i.e. shirts and scrub pants), will be folded in bundles of ten (10).

6.3.9. Washing. All soiled items shall be treated as contaminated and shall be cleaned in the washing formulas approved by the Government to obtain proper cleaning without damage to the garment.

6.3.10. Pressing. Presswork shall be accomplished so that items meet best commercial standards.

6.3.11. Finish Work. The Contractor shall be responsible for all finish operations as prescribed in this Performance Work Statement. The Contractor shall assemble completed work into bundles and wrap the bundles (to include hanger work) for return to Naval Health Clinic Charleston, South Carolina in accordance with Packaging and Marking of this state in the Quality Assurance Surveillance Plan.

6.3.12. Rough Finish and Other Linens. Rough finished linens shall be washed, dried, pressed, folded, and quantity packaged according to item. Rough finished items include bath towels and mats, blankets, spreads, scrubs, gowns, and laundry bags.

6.4. Medical Items Requiring Special Handling:

6.4.1. The Contractor shall pick up unsorted and contaminated linen in Contractor provided linen bags. All soiled and contaminated linen shall be cleaned, sanitized, and processed in strict accordance with The Joint Commission manual and HLAC Compliance standards. Separate containers shall be used for transporting clean linen and soiled linen. The same carts may be used provided the carts are cleaned and disinfected for each use and a clean sanitized liner is used. A clean tight fitting integral cover shall be placed over each clean linen cart. Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article. Under no circumstances shall soiled uncontaminated and contaminated items be washed together. The Contractor shall accomplish all sorting to separate, package and bundle items as specified in Paragraph 7 of the Performance Work Statement. Under no circumstances shall Contractor personnel touch or handle contaminated linen items prior to washing without protective clothing.

6.4.2. OSHA Bloodborne Pathogens Standards. The Contractor shall comply with all OSHA standards in OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030.

6.4.3. Exposure Control Plan. The Contractor shall develop an exposure control plan to identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor awarded the contract shall make the plan accessible to their employees. The Contractor shall provide the Government a copy of this plan as a part of the technical proposal prior to award of the contract. The Contractor shall make all his or her personnel aware of this plan no later than contract commencement date and no later than the first day of work for each new employee.

6.4.4. Hepatitis B Virus (HBV) Protection Plan. The Contractor shall provide the Government a copy of its HBV Protection Plan as a part of the technical proposal prior to award of contract. The Contractor shall make the Hepatitis B Vaccine available at no cost to all their employees who have occupational exposure to blood, within ten working days of their assignment, at a reasonable time and place, under the supervision of a licensed physician or licensed health care professional. The Contractor shall maintain a file of all vaccinations and make such file available to Contracting Officer upon their request. This file shall include signed statement from their employees, either accepting or rejecting vaccination. Contractor shall provide with their proposal a copy of their plan.

6.4.5. Wash Formulas. The Contractor shall furnish to the Government for approval a report of wash formulas to be used to clean all contaminated and linen items provided to the Contractor for laundry services under their contract. The report shall list chemicals contained in the wash formulas and provide SDSs. Approved wash formulas shall not be changed without proper approval of the Government. The wash formula report shall be provided to the Government within 10 days of award of the contract.

6.4.6. Unserviceable Articles. The Contractor shall identify all Government owned unserviceable items, mark unserviceable and return to Naval Hospital Beaufort, South Carolina Clean Linen Room, ON304. Items shall be washed before they are returned to NHB.

6.5. CORRECTIVE ACTION:

6.5.1 The Contractor shall take prompt action to correct all conditions that arise and do not conform to the requirements of this contract, which have resulted or may result in the submission of a complaint to the Government or causes a potential interruption of services.

6.6. ADMINISTRATIVE FUNCTIONS:

6.6.1. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

6.7. STORAGE AND HANDLING:

6.7.1. During the time Government-owned property is in the possession of the Contractor, it shall be adequately stored in such manner to maintain proper identification, prevent damage to items, protect items from wrinkling, soiling and other unsanitary conditions and maintain segregation of items as required by contract.

6.8. QUALITY STANDARDS:

6.8.1. The Contractor shall maintain all quality standards required by HLAC in performance of this contract. All laundry is owned by the Government and approximately 650 Ibs of laundry is processed on a daily basis. Please review Section 1.9 for a minimum list of items that will need to be processed and please provide a comprehensive quote in accordance with the table in Section 1.9. The Contractor, in the provision of laundry services must maintain the following quality standards.

6.8.2. All articles furnished herein shall be of good quality, laundered clean and suitable for the purpose intended.

6.8.3. Fabrics shall be free of all removable soil and stains. A COR, before acceptance, must approve linen with non-removable spots and stains.

6.8.4. All work shall be entirely clean, dry, and free of lint.

6.8.5. All fabrics shall be bright and all colored fabrics shall be clearly defined. Refer to HLAC guidance as to required assessment standards.

6.8.6. All linen shall be free of objectionable odors.

6.8.7. Care shall be exercised to ensure the shrinkage of fabrics is no greater than that which can be termed “natural shrinkage.” Special attention must be paid in the prevention of shrinkage for items composed of animal fabrics such as wool or silk.

6.8.8. All clean linen shall be properly packaged for protection from contamination in accordance with requirements of the HLAC standards.

7. APPLICABLE REGULATIONS, MANUALS, AND FORMS:

7.1. Regulations and Manuals. Publications applicable to this contract are listed below. The publications have been coded as Mandatory (M) or Advisory (A). The Contractor shall comply with those coded (M) and shall be guided by those coded (A) to the extent (that is a specific procedure in a paragraph, section, chapter or volume) specified in this contract. The Government shall provide only military (Navy) publications through normal supply channels after receipt of written approval from Contracting Officer, at no cost to the Contractor. The Contractor shall obtain other references as part of their operational requirements at their own expense.

7.1.1. Required/Mandatory Publications:

M

M

7.2. FORMS. DELIVERY TICKETS:

7.2.1. All calls made against this agreement shall be accompanied by Delivery/Sales slip, which shall contain the following information:

· Name of Contractor

· Contract Number

· Date of Delivery

· Itemized List of Supplies or Furnished

· Date of Pickup and Date of Delivery

7.2.2. Inventory forms applicable to this contract shall be provided by the Contractor. The form should indicate category of linen and count for designated special items and weight for all other items. Use of this form is mandatory unless the Government creates a more suitable form which provides better accountability and control. A sample copy of the form will be provided in the Contractor’s response to RFQ, RFP or solicitation.

8.1. General. Compliance with all certification or labeling requirements for local health regulations is the responsibility of the Contractor. Packaging is a method of bundling, wrapping, or otherwise covering finished work to the extent necessary to adequately protect finished work from the time finished in plant until delivered to Naval Health Clinic Charleston, South Carolina. All finished work shall be neatly folded or placed on hangers as specified in this contract in section 7.2.4. All work shall be carefully stacked, wrapped and covered in such a manner as to prevent wrinkling and soiling. The wrapping and covering of the work should also preserve the finished work, and ensure sanitary conditions of the work during all phases of handling and transit.

8.2. LAUNDERED ARTICLES:

8.2.1. All linen for Naval Health Clinic Charleston, South Carolina shall be wrapped and sealed in clear plastic to protect from contamination and shall be transported in separate laundry carts. Bundle sizes shall be as follows unless otherwise agreed to by the Government:

a. Ten (10) each Operating Room Shirts and Trousers by size, and color, and marking type

b. Ten (10) each Pajama Coats, Pajama Trousers, and gowns by size, color, and type

c. Five (5) each Bathrobes, Convalescent Jackets and Trousers

d. Five (5) each Blankets

e. Ten (10) each Sheets and Tablecloths by color and type (Flat or fitted)

f. Ten (10) each Bath Towels by color

g. Twenty-five (25) each Pillowcase sorted by color

h. Twenty-five (25) each Hand Towels, or wiping cloths

i. Twenty (20) each Surgical Drape/Wrappers (12, 18, 24, etc.) by size

j. Mop heads/rags loose carted

8.2.2. Operating Room Shirts and Trousers, Pajama Coats, Pajama Trousers, and gowns shall be sorted by size and bundled as specified at Paragraph 7.2.1.a. & b. Each bundle shall be marked clearly by size (small, medium, large, extra-large, 2 extra-large, 3 extra-large, 4 extra-large, 5 extra-large, 6 extra-large and 7 extra-large) and total pieces within each bundle.

8.2.3. Tablecloths shall be folded and packaged in bundles and care shall be taken to prevent wrinkles and creases from forming.

8.2.4. Doctor coats and tech jackets shall be placed on hangers and covered with plastic.

8.3. MATERIALS:

8.3.1. All packaging materials shall be furnished by the Contractor.

8.3.2. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling.

8.4. HANGER WORK:

8.4.1. Hangers shall be of sufficient size and strength to hold articles without sagging. Each hanger shall contain no more than one coat.

8.5. PRESERVATION WHILE IN TRANSIT:

8.5.1. Where finished work is delivered by the Contractor, articles processed on hangers shall be transported on hanger racks installed in laundry carts. Articles processed in bundles or bags shall be transported in containers. In all instances, the Contractor shall transport and handle finished work to prevent wrinkling and soiling.

8.5.2. Separate containers shall be used for transporting clean linen and soiled linen for Naval Hospital Beaufort, and its two (2) outlying Naval Branch Health Clinics located at MCAS, Beaufort, SC and MCRD PI, SC. A clean sanitized liner or plastic shall be placed inside cart. All laundry carts shall be cleaned and wheels free of strings and debris. A clean tight fitting integral cover or plastic shall be placed or sealed, if plastic is used, over each cart.

8.5.3. Containers used for transporting clean linen and soiled linen shall be jointly weighed empty by Government and Contractor personnel. Both Contractor and Government shall agree on weight of these containers. Any discrepancy that cannot be resolved shall be referred to the Contracting Officer for resolution. The Contractor shall mark each empty container with the correct weight of the container. Government personnel shall inspect carts weekly to verify Contractor has placed correct weight on each cart.

9. BACKGROUND CHECKS:

9.1. A favorable criminal background history (CBH) check must be completed for all Contractors, Subcontractors, and their employees prior to being granted access/entry onto Naval Support Facility Beaufort, South Carolina and NHB. CBHs are considered current for a 12-month period from the date they were obtained, and valid for all contracts performed within the 12-month time period.

9.1.2. EXCEPTION: CBH checks are not required for Contractors, Subcontractors, or their employees if they have a current, favorable Government personnel security background investigation that is electronically available and verifiable through The Joint Personnel Adjudication System (JPAS).

9.1.4. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation.

10. EMPLOYMENT OF THE DEPARTMENT OF DEFENSE PERSONNEL:

11.1. Contractor unit prices, when incorporated into a Government contract, will be released under the Freedom of Information Act (FOIA) without further notice to the Contractor submitter. If the Contractor takes issue with the release, it should submit its proposal data with the appropriate legends and explain in detail why such data cannot be released as a public record under the FOIA.

12. ACCESS TO CONTRACTOR’S PREMISES:

12.1. The Contracting Officer or the designated representative shall, at all reasonable times, have access to the Contractor’s premises wherein work is to be performed, for the purposes of inspection of services provided hereunder.

13. STATION SECURITY/SAFETY REGULATIONS:

13.1. The Contractor and its employees shall become acquainted with and comply with all base regulations for NSF Beaufort as posted or as described in the contract. The Contractor and its employees shall obtain all appointed licenses and permits require to access NSF Beaufort and NHB for the execution of this contract and comply with all federal, state, and local laws. The Contractor shall provide evidence of these permits and licenses upon request.

14. REQUIRED STANDARD OF WORKMANSHIP:

14.1. Unless otherwise specified in this contract, the quality of services rendered hereunder shall conform to HLAC standards. An HLAC certification is not required, however, NHB does require that the Contractor is compliant with HLAC standards and provides the same quality of services. All services shall be rendered by or supervised directly by individuals employed by the Contractor who are qualified in the relevant profession, trade, or field who hold any licenses required by law.

15. LIABILITY, AUTOMOBILE, AND WORKER’S COMPENSATION INSURANCE:

15.1. The following types of insurance are required in accordance with FAR 52.228-5 (Insurance-work on government installation) and shall be maintained in the minimum amount shown:

15.2. Comprehensive General Liability: $200,000 per person and $50,000 per accident for bodily injury.

15.3. Automobile Insurance: $200,000 per person and $500,000 per accident for bodily injury and $20,000 per accident for property damage.

15.4. Standard Workmen’s compensation and Employer’s Liability Insurance in the minimum amount of $100,000.

16. DELIVERABLES:

16.1. The Contractor must provide NHB deliverables for the Government to be able to hold the Contractor accountable for the requirements specified in this contract.

16.2. A Contract Data Requirements List (CDRL) shall be provided to the Government as a deliverable to articulate how much linen (per article, per weight in pounds) was processed during the reporting period, list and explain what specific discrepancies occurred during the reporting period (i.e. wet linen delivered to NHB, linen delivered to NHB with dirt or pests, etc.), explain specifically how much linen and what type of linen was lost or damaged during the reporting period, and provide a list of dates that linen was not delivered or picked-up on time. The Monthly Activity Report is due the 15th of the month following the reporting period.

16.3. A Designation Letter shall be provided to the Government as a deliverable to identify the Project Manager and alternate Project Manager in writing. This designation letter shall be provided to the Contracting Officer within 10 business days of notice of award. Designation letters shall include name of designees and phone numbers for duty hours and after duty hours.

16.4. A Hepatitis B Virus (HBV) Protection Plan shall be provided to the Government as a deliverable. The Contractor shall make the Hepatitis B Vaccine available at no cost to all their employees who have occupational exposure to blood, within ten working days of their assignment, at a reasonable time and place, under the supervision of a licensed physician or licensed health care professional. The Contractor shall maintain a file of all vaccinations and the current HBV Protection Plan and make such file available to the Contracting Officer upon their request. This file shall include signed statement from their employees, either accepting or rejecting vaccination. Contractor shall provide with their proposal a copy of their plan.

16.5. A Designation Letter shall be provided to the Government as a deliverable to identify the Contractor’s Security Representative. Within three (3) business days after contract award, the Contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative in the form of a Designation Letter. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

16.6. An Exposure Control Plan shall be provided to the Government as a deliverable to identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall maintain a file of the Exposure Control Plan and make such a file available to the Contracting Officer upon their request. The Contractor shall make all his or her personnel aware of this plan no later than contract commencement date and no later than the first day of work for each new employee.

16.7. A Training Plan shall be provided to the Government as a deliverable to identify, in writing, required training that is necessary for contracted employees to complete while working in a healthcare setting. A list of minimum training requirements is provided in section 1.3.1. of this PWS. Healthcare linen and laundry service employees shall receive education and training to increase the employee’s knowledge and awareness of laundry service requirements for healthcare service. Contractor shall provide a Training Plan with their proposal showing their training program. The Training Plan shall be provided to the Government within 10 days of award of the contract. The COR will review the Training Plan.

16.8. The Contractor shall establish and maintain one (1) complete quality control program to assure requirements of the contract are met as specified. A copy of the Contractor’s Quality Control Program shall be submitted with the Offeror’s technical proposal as a deliverable to the Government prior to the award of the contract. Changes to the program shall be submitted to the Contracting Officer for review and approval prior to implementation.

16.9. Procedures Manual shall be submitted to the Government as a deliverable and shall consist of a collection of narrative direction/work instructions for the use of Contractor personnel in implementing contractual obligations. Standards shall be established by the Contractor if not provided in the contract. The manual shall contain all procedures necessary to perform complete laundry services required by this performance work statement. The Contractor shall submit the Procedures Manual to the Contracting Officer with their proposal within 10 days upon award of contract. Contractor shall comply with the Procedures Manual submitted except when deviation is approved by the Contracting Officer.

16.10. The Contingency Plan shall be submitted to the Government within 10 days of award of the contract. The Contractor shall maintain a current Contingency Plan and notify the Contracting Officer of any proposed modifications. The Contractor shall notify the Contracting Officer of any event that jeopardizes performance under this contract.

16.11. The Contractor shall furnish to the Government, as a deliverable, a report of wash formulas to be used to clean all contaminated and soiled linen items…