Attachment 1a - Performance Requirement Summary.pdf

ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PWS Section Performance Standard AQL Method of Surveillance

Performance Objective: IT SYSTEM ADMINISTRATOR SUPPORT

4.1.1. Technical management of

NETC2 and RRK computer networks. Ensure 24x7 network availability.

90% of network availability during normal hours of operation.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.2. Configure and patch all Layer

2 and Layer 3 network services, to include CISCO switches, routers, firewalls, etc., and ensure delivery of all core services IAW JRAD and ExpC4ISys approved configuration guidelines.

90% of core service availability during normal work hours.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.3. Serve as member of the IT

Change Configuration Board (CCB). Provide NETC2/RRK operational updates to the Communications Officer.

90% of weekly meetings attended with the Communications Officer.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.4. Provide formal written report

to the Contracting Officer Representative (COR) due no later than (NLT) the 5th day of each month.

90% of correspondence is completed and submitted on time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.5. Execute daily, weekly, and

monthly network configuration checklist in accordance with (IAW) Joint Expedition Command and Control (JEXC2) Recurring Administrative Duties (JRAD) Standard Operating Procedures (SOP).

100% of checklist completed on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.6. Configure NETC2 settings

IAW JRAD checklist and modify all system parameters to comply with checklist procedures. Retain a signed physical copy of the completed checklist for a period of no less than thirty

(30) days in a communications system log.

90% of checklist completed and retained.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.7. Generate trouble ticket

request with the Mission Support Center (MSC) for all checklist discrepancies noted while executing checklist procedures and shall annotate the trouble ticket number in the communications watch log.

Timely submission of trouble tickets 90% of the time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.7.1 Execute MSC helpdesk

trouble ticket resolution procedures and log all troubleshooting procedures conducted in the communications watch log.

90% of troubleshooting procedures completed and documented.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.8. Restore degraded or failed

NETC2 or RRK services within thirty two (32) hours of service failure.

90% of services restored within 32 normal work hours.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.8.1. Generate trouble ticket

request with the MSC within one (1) hour of service failure notification and document completed troubleshooting in communications watch log

Timely submission of trouble tickets 90% of the time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.8.2. Inform the Communications

Officer of the affected system(s) current operational status within two (2) hours of service failure.

Timely communication of degraded service(s) issues 90% of the time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.8.3. Install and configure MSC

provided SIPRNET, NIPRNET, and CENTRIXS application security patches (monthly) for all connected computer and network devices

90% of network patches completed on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.8.4 Implement MSC application

security patches on NETC2 SIPRNET, NIPRNET, and CENTRIXS enclaves NLT the 1st business day of each month.

90% of application security patches completed on time.

Spot check by Communications Officer on 5th day of each month and feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.8.5. Conduct a daily review of

NETC2 software transaction logs IAW the local SOP to determine current system operational status, identify system faults, restore system services, or identify need for repair of a NETC2 component.

85% of logs reviewed on a daily basis.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality

4.1.9. Perform daily reviews of

software logs to detect network errors and/or verify that records of events occurring within CTF 75’s NETC2 systems are consistent with Joint Recurring Administrative Duties (JRAD) SOP.

85% of logs reviewed on a daily basis.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.9.1. Review software logs for

VMware Virtual Center Server, VMware Infrastructure Client, VMotion, Cisco, Microsoft Server 2008 R2 or higher, Microsoft Exchange Server 2016 or higher, Microsoft SQL Server, Microsoft Windows Software Update Services, Microsoft SharePoint, Windows 7 or higher, Microsoft Office Suite, NETAPP Data on Tap, Snap drive for Windows, and SnapManager for Microsoft Windows Exchange.

85% of logs reviewed on a daily basis.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.9.2. Generate MSC helpdesk

trouble ticket for log errors detected and shall coordinate with MSC technical support to troubleshoot repair.

Timely submission of trouble tickets 90% of the time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.9.3. Troubleshoot log errors and

repair NETC2 system components as required.

90% of troubleshooting procedures completed and documented.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.10. Perform (1) daily backup, (1)

Weekly differential backup, and (1) Monthly incremental backup of NETC2.

90% of backups completed on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.10.1. Log all system backups to

include date, time, and type of system backup.

90% of backups logged. Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.10.2. Configure system hardware, operating systems and software applications as required by CTF 75, the MSC, or Expeditionary Service Support Center

95% of VTC availability delivered on time.

Monthly feedback provided to COR by Communications Officer via the Quality

(ESSC) and perform weekly VTC test to ensure network access through DISN Video Services Global (DVS-G) and Video Information Exchange Services (VIXS).

4.1.10.3. Generate trouble ticket with

MSC and/or ESSC within one

(1) hour of notification of degraded VTC services, troubleshoot, and restore failed VTC services within thirty two (32) normal work hours of notification.

90% of trouble tickets submitted on time and 90% of VTC services restored on time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.1.11. Update local system

administrator SOPs for NETC2 and RRK and amend local SOPs as on a required basis.

90% of SOP’s updated monthly.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

Performance Objective: TELECOMMUNICATIONS SUPPORT

4.2.1. Perform procedures to

configure and/or restore radio frequency (RF) satellite communication (SATCOM) to support operational and/or training mission requirements.

90% of SATCOM availability during normal hours of operation.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.2. The contractor shall serve as

the primary point of contact for coordinating with global distant support Technical Control Facilities (TCF) and shall ensure that connections to satellite resources are established as authorized by service period.

90% of approved SATCOM access delivered on time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.3. Serve as a member of the IT

Change Configuration Board (CCB) and shall meet weekly with the CTF 75 Communications Officer in order to provide operational updates for SATCOM systems.

90% of weekly meetings attended with the Communications Officer.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.3.2. Provide a formal written

report monthly to the Contracting Officer Representative (COR) to be due no later than (NLT) the 5th day of each month.

90% of weekly meetings attended with the Communications Officer.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.4. Coordinate with DISA, Pacific Command, Pacific Region Network Operations Center (PRNOC), MSC, and global DOD

90% of planned SATCOM resources delivered on time

Monthly feedback provided to COR by Communications Officer via the Quality telecommunications facilities to establish service authorization(s), troubleshoot, and/or restore satellite circuits.

4.2.4.1. Restore degraded or failed

SATCOM services within thirty two (32) hours of service failure.

90% of services restored within 32 normal work hours

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.4.2. Generate trouble ticket

request with the MSC within one (1) hour of service failure notification and shall document completed troubleshooting procedures in the communications watch log.

Timely submission of trouble tickets 90% of the time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.4.3. Inform the Communications

Officer of degraded SATCOM system(s) and current operational status within one (1) hour of service failure.

Timely communication of degraded service(s) issues 90% of the time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.5. Serve as Frequency Spectrum

Manager and shall liaison with Navy and Marine Corps Spectrum Office (NMCSO) for frequency management during weekly phone calls.

90% of weekly meetings attended.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.5.1. Maintain an electronic

version of CTF 75 frequency allocation assignments in Microsoft Excel format on a network drive.

90% of documents saved to network storage device within 24 hours after receipt.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.5.4. The contractor shall generate, review, and submit Satellite & Gateway Access Requests (SAR/GAR) monthly.

90% of SAR/GAR’s submitted on time

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.5.5. Provide weekly updates to the

Communications Officer regarding the approval status of all SAR/GAR’s submitted and shall coordinate with requisite TCF to for all satellite approval request.

90% of weekly meetings attended.

Monthly feedback provided to COR by Communications Officer via the Quality

4.2.5.6. Use the Joint Integrated

Satellite (JIST) portal to manage satellite access for

CTF 75.

90% of all satellite access request submitted via JIST.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.6. The contractor shall perform

non-hazardous environment site surveys to identify optimal satellite antenna placement within CTF 75 defined operating areas. This may include sites located in Guam, Palau, Japan, or South Korea.

90% of site surveys completed on time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.6.1. The contractor shall retain a

current valid U.S. passport and coordinate transportation, food, lodging, and all other special circumstances required for travel and performance of conducting site surveys.

90% of travel to site survey location completed on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.6.2. Provide the Communications

Officer photographs of survey location(s), provide a detailed survey sketch in Microsoft Power Point format which includes recommended satellite antenna placement.

90% of documents delivered within 24 hours of survey completion.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.7. Perform 3M on portable HF, UHF, VHF and SHF communication systems to include NETC2 H3L, PRC- 150/160, PRC-152, and PRC- 157 mobile radios.

90% of maintenance to site survey location completed on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.2.8. Provide Electronic Key

Management System (EKMS) support to the EKMS manager and support receipt and distribution of EKMS loads as required.

90% of EKMS support delivered on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

Performance Objective: CYBER SECURITY ADMINISTRATION

4.3.1. Review, analyze, and mitigate

adverse security events for HBSS managed assets and administer Host-Based Security System (HBSS) IAW DISA cyber security Tactics, Techniques, & Procedures (TTP), NETC2 HBSS administration guidance, and local SOP forms and revalidate their

90% review and validation of HBSS event report that lists connected systems event activity, with no more than 2 errors 90% of the time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality currency.

4.3.2. Serve as a member of the IT

Change Configuration Board (CCB) and shall meet weekly with the CTF 75 Communications Officer in order to provide regular operational updates for the NETC2 and RRK core network devices

90% of weekly meetings attended with the Communications Officer.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.3. Provide a formal written

report monthly to the Contracting Officer Representative (COR) to be due no later than (NLT) the 5th day of each month.

90% of correspondence is completed and submitted on time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.4. Provide monthly HBSS

vulnerability report to the Communications Officer that includes but is not limited to number of active computer assets (approximately 300), number of current managed assets, number of current unmanaged assets, number of current fully patched systems, number of current unpatched systems, aggregate security compliance percentage of computer assets, and pending mitigation actions or requirements.

90% of reports provided and contain no more than 2 errors.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.5. Perform an Assured

Compliance Assessment Solution (ACAS) system scans twice a month IAW DON Policy, JRAD, and Navy Expeditionary Combat Command (NECC) Large Scale Communication Asset (LSCA) vulnerability scan guidance

90% of ACAS scans completed on time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.6. Ensure scan results are

uploaded to Vulnerability Remediation Asset Tool (VRAM) no later than the 15th of each month. The contractor shall provide a monthly VRAM report to the Communications Officer.

90% of reports uploaded to VRAM and submitted to the Communications Officer on time, with no more than 2 errors.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality

4.3.7. Provide a detailed

remediation plan of action and milestones (POA&M) no later than the 5th day of each month to the Communications Officer for all unpatched managed computer systems

90% of compliance POAM submitted on time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.8. The contractor shall

acknowledge Computer Task Order (CTO) and Information Assurance Vulnerability Alert (IAVA) compliance messages IAW Fleet Cyber and 10th Fleet Directives as provided by the Government.

95% compliance with Fleet Cyber and 10th Fleet directives on time 90% of the time.

Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.10. Update local cyber security

administrator SOPs for ACAS and NETC2 on an as required basis.

90% ACAS and NETC2 SOPs updated upon release of new configuration changes.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.11. Generate and submit trouble

tickets with MSC, ESSC, and/or One-NET Enterprise Service Desk for IT trouble ticket requests, HBSS support, ACAS support and Request for Change (RFC) trouble tickets as required to coordinate enterprise helpdesk support.

90% of trouble tickets submitted for One-NET and NETC2 enterprise helpdesk support.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

4.3.12. Document all open trouble

tickets in a communications trouble ticket log provided by CTF 75 and shall provide weekly updates to the Communications Officer regarding the current status for all open tickets.

Timely documentation 90% of the time of trouble tickets, with no more than 2 errors 90% of the time.

Periodic spot check by Communications Officer and Monthly feedback provided to COR by Communications Officer via the Quality Assurance Surveillance Log Checklist.

Performance Objective:

ADDITIONAL

REQUIREMENTS

5.1. Monthly Status Report due no

later than the 5th business day of the following month.

Timely submission 90% of the time with no more than 2 errors 90% of the time.

Monthly review by COR, CoS, N1, N41, N5, and Comptroller.

5.2. The Contractor shall obtain

approval from the COR prior to making any travel arrangements or reservations.

The Contractor shall submit a written travel request to the

90% of requests submitted on time.

Review by COR as needed.

COR at least thirty (30) calendar days before the anticipated departure date.

5.3 Upon return from travel, the

Contractor shall submit a request for reimbursement to the COR within five (5) working days. The request for reimbursement shall be substantiated with travel receipts and any other documents required by the COR to ensure audit readiness.

90% of reports submitted on time with less than 3 errors.

Review by COR as needed.