LOGI_-D_PWS.docx

Performance Work Statement Naval Hospital Camp Pendleton

MAINTENANCE SUPPORT SERVICES/RFID 2-BIN KANBAN SYSTEM

1. BACKGROUND:

2. SCOPE: The Contractor shall furnish all labor, tools, supervision, material, parts, equipment, and transportation necessary to provide LOGI-D Annual Maintenance Support Services for RFID/2-Bin Kanban System.

3. Tasks/Requirements:

LOGI-D Annual maintenance support services for RFID/2-Bin Kanban system

· LOGI-D shall provide group training services to the Client on how to use the Information Systems, as specified in Appendix A of this document. The training will be delivered at the Client’s facilities. The Client shall ensure that its employees who attend the training session have the knowledge required to fully benefit from the session

· Technical support services will be offered 24/7, with the exception of legal holidays, and will include the following:

· Telephone assistance

· LOGI-D will provide telephone assistance from its offices to two (2) employees of the Client who have been duly trained by LOGI-D and who will act as the Client’s point of contact during the telephone call. As part of this telephone assistance, LOGI-D will make all reasonable efforts to:

· Explain the functions and characteristics of the LOGI-D Information Systems;

· Explain any documentation associated with LOGI-D Information Systems;

· Guide the Client in the use of the LOGI-D Information Systems;

· Correct any errors, in accordance with Articles 7.2.3 and 7.2.4 of this Agreement, if these corrections can be made remotely by telephone

· Service response time: Upon receiving a service call and in accordance with Article 7.2.1, LOGI-D will contact the Client within a maximum time period of 2 hours and will strive to resolve the problem within 24 hours, provided that LOGI-D has VPN access to the Client’s server. Should more time be required, LOGI-D will update the Client on the progress of its investigation

· Correction of programming errors: LOGI-D will make all reasonable efforts to correct any and all programming errors found in the Information Systems

· Emergency service: LOGI-D will reinstall the Information Systems Software for the Client within 24 hours following a server malfunction or as the result of any other problem, provided LOGI-D has VPN access to the Client’s server

· Equipment assessment: If Equipment use is reaching its capacity limitation and the Client so requests, LOGI-D will conduct an equipment needs analysis and will present its resulting recommendations to the Client

· Travel of LOGI-D staff

· Should LOGI-D be unable to correct a reported problem remotely, a consultant or technician will travel to the Client’s facilities at no additional charge, provided that:

· The Information Systems have been used correctly and in accordance with their documentation;

· The Information Systems have been used according to LOGI-D specifications, notably with respect to the desktop environment in which they are used;

· Neither the Client nor any third party has modified the Information Systems in any way

· Updated versions: Provided that the Client has paid all fees as described in Article 4 of this Agreement, LOGI-D shall provide the Client any Enhancements and Updates in Object Code only, as well as updates or revisions to the Documentation as the case may be for the Software. All Enhancements and Updates shall become part of the licensed Information Systems, unless the update in question has been produced at the exclusive request of the Client

On-Site optimization visits

· A quarterly visit will be made by a consultant to ensure the 2BIN-iD system is functioning properly and to train your Materiel Management, Clinical and Management Information staff, as required, on any LOGIDATA-ID system updates and ensure you are using the system to its full potential

· A total of 3 days will be allotted to each visit, with these days divided as follows: 1 day remotely to gather information and prepare for the onsite visit and 2 days onsite to conduct training and make recommendations to optimize the system.

· Needed to maintain RFID/2-Bin Kanban system in good working order to support mission requirements of fully functioning command-wide supply reordering system

4. GOVERNEMNT FURNISHED PROPERTY/TASKS: None.

5. SECURITY REQUIREMENTS (IF ANY): None.

6. PLACE OF PERFORMANCE: Both building H-200 (primary work site) and building H-135 (secondary work site), Camp Pendleton, CA

7. PERIOD OF PERFORMANCE:

October 1, 2015 through September 30, 2016

(END OF PERFORMANCE WORK STATEMENT)